Exterior

Reviews of Dream Midtown, by Hyatt

4 out of 5
Dream Midtown, by Hyatt
210 West 55th Street, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 578 out of 1228 reviews" "
Rating 8 - Good. 316 out of 1228 reviews" "
Rating 6 - Okay. 148 out of 1228 reviews" "
Rating 4 - Poor. 96 out of 1228 reviews" "
Rating 2 - Terrible. 90 out of 1228 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kristin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024

6/10 Okay

Jacob, Austin

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Danzel on 22 May 2024
Dear Jacob,Thank you for taking the time to review your stay with us. I'm delighted to hear that you enjoyed your experience. Your satisfaction is our utmost priority, and we look forward to welcoming you back again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Nerissa, Macon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is in a perfect spot for a stay in midtown Manhattan. So many spots of interest are of walking distance, like Times Square, Central Park, Broadway shows, shopping districts, etc. If you’re looking for peace and quiet, this area is not for you.
Stayed 1 night in Apr 2024
Response from Danzel on 22 May 2024
Dear Nerissa,Thank you for your thoughtful review. We're delighted to hear that you enjoyed your stay with us! Indeed, our location in midtown Manhattan offers unparalleled convenience, with many attractions just a stroll away, including Times Square, Central Park, Broadway shows, and vibrant shopping districts. If you thrive in the hustle and bustle of city life, you'll find this spot to be perfect. We appreciate your feedback and hope to welcome you back soon!

8/10 Good

Dominick

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Danzel on 22 May 2024
Dear Dominick, Thank you for taking the time to review your stay with us. I'm delighted to hear that you enjoyed your experience. Your satisfaction is our utmost priority, and we look forward to welcoming you back again in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

6/10 Okay

Brandon

Stayed 1 night in May 2024
Response from Danzel on 18 May 2024
Dear BrandonThank you for taking the time to review your stay with us. We're delighted to hear that you enjoyed your experience. It would be our pleasure to welcome you back again soon.

4/10 Poor

Hannah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel room was small, and definitely not as nice as they look in the photos online. It smelled like cigarettes and when we were leaving one of the elevators broke (there’s only 3). We waited for 30 minutes before we were finally able to get on the elevator with our luggage. Door to the rooms were not well sealed as you could hear very loudly anytime any talked in the hallway. Would not recommend staying here and definitely won’t stay here again.
Stayed 2 nights in May 2024
Response from Danzel on 17 May 2024
Dear Hannah,Thank you for taking the time to provide feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience or discomfort you experienced during your time with us. Your feedback is invaluable as it helps us identify areas for improvement and ensures that we continue to provide the best possible experience for all our guests.We are truly sorry to hear that your room did not meet your expectations and that you encountered issues with the elevator during your departure. Please rest assured that we take your comments seriously, and we will address these matters with our team to prevent similar occurrences in the future.As a gesture of goodwill, we would like to offer our sincere apologies by waiving the facility fee associated with your stay. We understand the frustration caused by the elevator delay and the inconvenience it may have caused you.Once again, we apologize for falling short of your expectations and for any inconvenience you experienced. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.

8/10 Good

Patricia

Travelled with family
Liked: Amenities
Very friendly, clean and accommodating. Excellent location.
Stayed 4 nights in May 2024
Response from Danzel Small on 14 May 2024
Dear Patricia,Thank you for taking the time to share your experience with us. We're thrilled to hear that you had an enjoyable stay. Your kind words about our friendliness, cleanliness, and accommodating nature mean a lot to us. We take great pride in providing an excellent experience for our guests.Our convenient location is indeed a highlight, and we're delighted that it added to the enjoyment of your stay.We can't wait to have the pleasure of welcoming you back in the future. Please don't hesitate to reach out if there's anything we can assist you with in the meantime.Warm regards,

8/10 Good

Kaitlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close proxmity to many attractions.
Stayed 1 night in May 2024
Response from Grace Zawatsky on 11 May 2024
Hello Kaitlin,Thank you for your kind words! We're delighted to hear that you enjoyed your recent stay at Dream Midtown. It's wonderful to know that our central location added to the enjoyment of your visit, allowing easy access to the many attractions nearby. We appreciate your feedback and look forward to welcoming you back soon!

2/10 Terrible

Eli

Disliked: Cleanliness, staff & service, property conditions & facilities
The noise of driling starts at 8am can't sleep, The whole room literally shakes. Not worth the price
Stayed 1 night in May 2024
Response from Grace Zawatsky on 11 May 2024
Hello Eli,I want to extend my sincerest apologies for the inconvenience you experienced during your time with us. It's disheartening to learn that the noise from drilling disrupted your sleep and that the vibrations were a source of discomfort. Your comfort and satisfaction are of utmost importance to us, and it's clear we fell short of meeting your expectations in this regard.Please know that we take your feedback seriously, and we're actively addressing the issues you've highlighted to ensure a more enjoyable experience for all our guests in the future. We understand the importance of a peaceful environment for a restful stay, and we're committed to taking the necessary steps to prevent similar situations from occurring.We truly appreciate your feedback as it is invaluable to us. Should your travels bring you back to the area, I would be honored to personally assist in making your next stay with us a much more pleasant and memorable one. Warm regards,

10/10 Excellent

RICARDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centralized location, easy access to public transportation. Staff friendly and helpful. Hotel very clean.
Stayed 1 night in May 2024
Response from Grace Zawatsky on 11 May 2024
Hello Ricardo,I wanted to take a moment to extend my sincerest gratitude for the wonderful feedback you provided about your recent experience with us. Your kind words truly brightened our day and reaffirmed our commitment to providing exceptional service to every guest who walks through our doors.We take immense pride in creating memorable experiences for our guests, and knowing that we succeeded in making your stay enjoyable brings us great joy. Your feedback is invaluable to us as we continuously strive to improve and exceed expectations.We're thrilled to have had the opportunity to host you at Dream Midtown, and we sincerely hope to welcome you back for another fantastic stay in the near future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,

8/10 Good

Jeff

Travelled with family
Great service, staff friendly. The only reason it wasn’t 5 stars is the building construction next door with jack hammers at 7 am. Not the hotels fault and will eventually get done.
Stayed 2 nights in May 2024
Response from Grace Zawatsky on 11 May 2024
Hello Jeff,Thank you so much for your kind words and for choosing to stay with us at Dream Midtown! We're thrilled to hear that you enjoyed our service and found our staff to be friendly. We truly appreciate your understanding regarding the construction noise from the building next door. While it's beyond our control, we're grateful for your patience and understanding. We hope to have the pleasure of welcoming you back for a fully tranquil stay once the construction is completed. Until then, safe travels!Warm regards,

2/10 Terrible

Jacob, New York

Disliked: Staff & service, property conditions & facilities
Very small room, air condition didn't work , unfriendly staff and noisy
Stayed 2 nights in May 2024
Response from Danzel on 5 May 2024
Dear Jacob, Thank you for taking the time to share your feedback with us. I sincerely apologize that your stay did not meet your expectations. We strive to provide our guests with comfortable accommodations and exceptional service, and it's disheartening to learn that we fell short during your visit.Your concerns regarding the room size, air conditioning, staff friendliness, and noise level are certainly not reflective of the experience we aim to offer. Please know that your comments have been taken seriously, and we will be addressing these issues internally to ensure that they are promptly resolved.We truly value your input as it helps us to identify areas where we can improve, and we hope to have the opportunity to welcome you back in the future to demonstrate the high standards of hospitality that we aspire to uphold.

10/10 Excellent

Tia Morgan, The Dalles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Danzel on 4 May 2024
Hi Ms. Morgan,Thank you for taking the time to review your stay. I'm delighted to hear that you enjoyed your experience. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 Excellent

Mark, Roswell

Stayed 4 nights in Apr 2024
Response from Danzel on 20 May 2024
Dear Mark, Thank you for your feedback. We're delighted to hear that you enjoyed your experience. We look forward to the opportunity to welcome you back soon.

10/10 Excellent

Alan, W. Caldwell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice downtown hotel, small rooms but adequate. Convenient location-
Stayed 1 night in Apr 2024
Response from Paulina on 28 Apr 2024
Hello, Thank you immensely for the perfect rating! We're thrilled to learn that you had a fantastic stay with us. It was our pleasure to have you, and we're eagerly looking forward to welcoming you back for another wonderful experience. If there's anything specific, you'd like for your next visit, please don't hesitate to let us know. See you soon!Warmest Regards,Paulina GrudzinskiDirector of Operations

2/10 Terrible

Malika, Ridgefieldpark

Stayed 2 nights in Apr 2024
Response from Paulina on 28 Apr 2024
Hello,We're truly sorry to hear that your stay fell short of expectations. Your feedback is invaluable to us, and we'd love the opportunity to learn more about your experience and how we can improve. Please reach out to us at your earliest convenience so we can connect and address any concerns you may have. We're committed to ensuring every guest has a memorable and enjoyable stay, and your insights will help us achieve that goal.Warmest Regards,Paulina GrudzinskiDirector of Operations

4/10 Poor

Barbiie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No volvería a quedarme, no dan suficiente agua! No tienen habitaciones cómodas, todo es pequeño e incómodo! Es muy elevado el costo para lo que es el lugar,
Stayed 4 nights in Apr 2024
Response from Grace Zawatsky on 24 Apr 2024
Hello Barbiie, I hope this message finds you well. I wanted to personally reach out to you to express our sincerest apologies for the less-than-pleasant experience you had during your recent stay at Dream Midtown. We deeply regret that we did not meet your expectations, and I want to assure you that we take your feedback seriously.Your comfort and satisfaction are of utmost importance to us, and it is clear that we fell short of providing you with the exceptional experience we strive to offer all of our guests. I understand the disappointment and inconvenience you must have faced, and for that, I am truly sorry.Once again, I apologize for the inconveniences you encountered, and we hope to have the opportunity to make it right and leave you with a truly memorable and enjoyable experience on your next visit. Your satisfaction is our top priority, and we are dedicated to ensuring your future stays are flawless.Warm regards,

10/10 Excellent

Courtney

Stayed 1 night in Apr 2024
Response from Danzel on 14 May 2024
Hello Courtney,Thank you for taking the time to leave us a review. We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations.We can't wait to have the pleasure of welcoming you back in the future.

4/10 Poor

Brenda

Disliked: Property conditions & facilities
The bottom crack in the door let a lot of light and noise in from the hall. The towels smelled moldy. The carpet was very old
Stayed 2 nights in Mar 2024
Response from Paulina on 28 Apr 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you experienced during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short of meeting your expectations.Please accept our sincerest apologies for the inconvenience caused by the light and noise seeping through the bottom crack of the door. We understand how disruptive this can be to your rest and relaxation. Rest assured, we will address this promptly to ensure a more peaceful environment for our guests in the future.Additionally, we apologize for the unpleasant odor of the towels and the condition of the carpet. Maintaining a clean and inviting atmosphere is essential to us, and we regret that we missed the mark on this occasion. We will thoroughly investigate these issues and take the necessary steps to rectify them immediately.Your feedback is invaluable to us as it helps us identify areas for improvement. We appreciate your patience and understanding. Should your travels bring you back to our area, we would be honored to have another opportunity to provide you with the exceptional experience you deserve.Warmest Regards,Paulina GrudzinskiDirector of Operations

10/10 Excellent

Dirk

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had issues. Staff resolved the issues reasonably. I believe Paulina took care of the 14 of us. Communication was lacking at first but she adequately compensated us. “A fair deal is a deal in which both parties feel like they are getting screwed”
Stayed 1 night in Mar 2024
Response from Grace Zawatsky on 24 Apr 2024
Hello Dirk,I hope this message finds you well. Firstly, allow me to extend my sincerest gratitude for taking the time to share your thoughts regarding your recent stay at Dream Midtown. Your feedback is immensely valuable to us as we continuously strive to enhance our guests' experiences.While I'm delighted to hear that overall, you enjoyed your time with us, I also want to express my sincere apologies for any aspects of your stay that may have detracted from your experience. Your feedback regarding these areas is incredibly important, as it allows us the opportunity to address any shortcomings and make necessary improvements to ensure that each guest's stay is exceptional.Rest assured, your comments have been shared with our team, and we are already taking steps to address the issues you raised. Your insights will undoubtedly aid us in refining our services and amenities to better meet the expectations of our valued guests like yourself.Once again, thank you for choosing Dream Midtown for your accommodations, and for sharing your feedback with us. Should your travels bring you back to the area in the future, we would be honored to have the opportunity to host you once again and provide you with a truly exceptional stay.Warm regards,

10/10 Excellent

Elizabeth

Stayed 3 nights in Mar 2024
Response from Danzel on 10 May 2024
Hi Elizabeth,Thank you for taking the time to review your stay. I'm delighted to hear that you enjoyed your experience with us. We truly appreciate your feedback and look forward to welcoming you back soon.

10/10 Excellent

Maria

Stayed 1 night in Apr 2024
Response from Grace Zawatsky on 9 May 2024
Hello Maria,I wanted to take a moment to thank you for your recent stay at Dream Midtown and for sharing your positive experience with us. Your feedback truly brightened our day and reminded us why we're passionate about hospitality.It's always our goal to create memorable experiences for our guests, and hearing that we succeeded in making your stay enjoyable is incredibly rewarding for our team. Your kind words motivate us to continue striving for excellence in everything we do.Thank you once again for choosing Dream Midtown. We're immensely grateful for your support and hope to have the pleasure of welcoming you back soon for another unforgettable stay.Warm regards,

8/10 Good

Sara

Liked: Staff & service, property conditions & facilities
This hotel is doing the most to be trendy, but the FOH staff is EXCELLENT. Every time I approached the front desk, they acted like I was their only guest and went above and beyond to make my stay as easy as possible. My room was clean, but there was leftover takeout from the guest before me left in the fridge (which I don't think was working?) and the sticker seals on all the complimentary shampoos, etc. were all broken when I checked in, which doesn't make me feel...great.
Stayed 4 nights in Apr 2024
Response from Grace Zawatsky on 18 Apr 2024
Hello Sara,I wanted to take a moment to extend my sincerest gratitude for the wonderful feedback you provided about your recent experience with us. Your kind words truly brightened our day and reaffirmed our commitment to providing exceptional service to every guest who walks through our doors.We take immense pride in creating memorable experiences for our guests, and knowing that we succeeded in making your stay enjoyable brings us great joy. Your feedback is invaluable to us as we continuously strive to improve and exceed expectations.We're thrilled to have had the opportunity to host you at Dream Midtown, and we sincerely hope to welcome you back for another fantastic stay in the near future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Once again, thank you for choosing Dream Midtown. We truly appreciate your patronage and look forward to the pleasure of hosting you again soon.Warm regards,

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, convenient, quiet and clean. Would definitely stay again!
Stayed 2 nights in Apr 2024
Response from Grace Zawatsky on 18 Apr 2024
Hello Lisa,I wanted to take a moment to extend my sincerest gratitude for the wonderful feedback you provided about your recent experience with us. Your kind words truly brightened our day and reaffirmed our commitment to providing exceptional service to every guest who walks through our doors.We take immense pride in creating memorable experiences for our guests, and knowing that we succeeded in making your stay enjoyable brings us great joy. Your feedback is invaluable to us as we continuously strive to improve and exceed expectations.We're thrilled to have had the opportunity to host you at Dream Midtown, and we sincerely hope to welcome you back for another fantastic stay in the near future.Once again, thank you for choosing Dream Midtown. We truly appreciate your patronage and look forward to the pleasure of hosting you again soon.Warm regards,

4/10 Poor

Charbel

Disliked: Cleanliness, property conditions & facilities
Very bad BO in the suite after waiting till 6:30 to be able to check in.
Stayed 1 night in Apr 2024
Response from Grace Zawatsky on 18 Apr 2024
Hello Charbel,We want to express our sincerest apologies for the inconveniences you experienced during your recent stay at Dream Midtown. Your feedback is invaluable to us, and we truly appreciate your time and effort in sharing your concerns.We deeply regret that you had to endure a lengthy check-in process upon your arrival. Your time is precious, and we understand that waiting is not how we want to start your experience with us. We are actively working on improving our check-in process to ensure a more efficient and seamless experience for our guests in the future.Our guests' satisfaction is our top priority, and we genuinely appreciate your honest feedback as it helps us identify areas that need attention. We hope you will give us another opportunity to provide you with a much-improved experience during your next stay.Please don't hesitate to reach out to us if you decide to visit us again, and we will ensure that your stay is nothing short of exceptional.Thank you for choosing Dream Midtown, and we sincerely hope to welcome you back soon.Warm regards,

10/10 Excellent

Murat Kubilay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good hotel to experience New York. Small but clean and comfortable room.
Stayed 2 nights in Apr 2024
Response from Lauren on 9 Apr 2024
Thank you for staying with us, we appreciate your feedback.

8/10 Good

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the tight but clean room
Stayed 1 night in Mar 2024
Response from Lauren on 9 Apr 2024
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Reginald

Travelled with family
service was great
Stayed 1 night in Apr 2024
Response from Danzel on 8 Apr 2024
Dear Reginald, Thank you for your review. I'm delighted to hear that you enjoyed your stay and found the service to be great. Your feedback is greatly appreciated.

2/10 Terrible

Ingrid

Disliked: Cleanliness, staff & service, property conditions & facilities
The front desk employee Mike Griffin did not checked me in because I did not have a $100 deposit and called me “entitled”
Stayed 1 night in Apr 2024
Response from Danzel on 8 Apr 2024
Dear Ingrid, Thank you for taking the time to share your feedback with us. We truly value all guest experiences and regret to learn that your stay did not meet your expectations.We apologize for any inconvenience you encountered during the check-in process at the front desk. Our policy of requesting a 100 deposit upon check-in is indeed standard procedure, aimed at ensuring the protection of our property and covering any potential incidental charges or damages that may occur during the stay. However, we understand that this may have caused frustration, and for that, we are sincerely sorry.Your feedback is invaluable to us, and we will use it to review our processes and ensure a smoother experience for our guests in the future. Please feel free to reach out to us directly if there is anything else we can do to address your concerns or improve your experience with us.

6/10 Okay

April

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Sudden added security fee at time of stay that was unexpected. Desk staff were not all that friendly.
Stayed 5 nights in Mar 2024
Response from Grace Zawatsky on 29 Mar 2024
Hello April,I want to express our sincerest apologies for the less-than-pleasant experience you had during your recent stay at Dream Midtown. We deeply regret that we did not meet your expectations, and I want to assure you that we take your feedback seriously.Your comfort and satisfaction are of utmost importance to us, and it is clear that we fell short of providing you with the exceptional experience we strive to offer all of our guests. I understand the disappointment and inconvenience you must have faced, and for that, I am truly sorry.Once again, I apologize for the inconveniences you encountered, and we hope to have the opportunity to make it right and leave you with a truly memorable and enjoyable experience on your next visit. Your satisfaction is our top priority, and we are dedicated to ensuring your future stays are flawless.Warm regards,

4/10 Poor

megan

Business traveller
Liked: Cleanliness, staff & service
My only real complaint is that when I checked in. They took my "card" for incidentals at a specific amount, which is fine. They said we wouldn't get charged anything if we didn't use the bar, movies, etc. So, when our group checked out. They charged us a lot of $$ for some "Expedia Charge"??? WHAT?? It's not what was told to our group or agreed upon. It’s totally wrong.
Stayed 2 nights in Mar 2024
Response from Grace Zawatsky on 28 Mar 2024
Hello Megan,I wanted to personally reach out to you to express our sincerest apologies for the less-than-pleasant experience you had during your recent stay at Dream Midtown. We deeply regret that we did not meet your expectations, and I want to assure you that we take your feedback seriously.Your comfort and satisfaction are of utmost importance to us, and it is clear that we fell short of providing you with the exceptional experience we strive to offer all of our guests. I understand the disappointment and inconvenience you must have faced, and for that, I am truly sorry.Once again, I apologize for the inconveniences you encountered, and we hope to have the opportunity to make it right and leave you with a truly memorable and enjoyable experience on your next visit. Your satisfaction is our top priority, and we are dedicated to ensuring your future stays are flawless.Warm regards,

10/10 Excellent

Candice, Miami

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing ! Anthony, Kevin and David from the Front desk , the housekeepers , the night auditor , the bellmen, doormen, security all super fantastic. Great location, easy walk to Broadway, Times Square , train station, shopping and loads of cool places in and around that area . Definitely recommend
Stayed 1 night in Mar 2024
Response from Grace Zawatsky on 28 Mar 2024
Hello Candice,We wanted to take a moment to extend our sincere gratitude for the positive feedback you left regarding your recent stay at Dream Midtown. Your kind words and appreciation mean the world to us, and they serve as a reminder of the importance of the work we do in ensuring the comfort and satisfaction of our guests.We're delighted to hear that you had a great experience during your stay, and it was our pleasure to have you as our guest. Your satisfaction is our ultimate goal, and it's wonderful to know that we met and even exceeded your expectations.Your feedback is incredibly valuable to us as we continually strive to provide exceptional service and create memorable experiences for all our guests. Your comments are a source of inspiration and motivation for our team.Once again, thank you for choosing Dream Midtown, and we look forward to the opportunity to welcome you back in the future. If your travels bring you to New York City again, we'd be honored to host you and make your next stay just as enjoyable.Warm regards,

4/10 Poor

Deborah

Stayed 1 night in Mar 2024
Response from Grace Zawatsky on 28 Mar 2024
Hello Deborah,We would like to extend our sincerest thanks for taking the time to leave a review regarding your most recent stay here at Dream Midtown. Feedback from our guests is invaluable in helping us improve our services and ensure a pleasant experience for all.However, I have noticed that you did not include any specific comments or feedback regarding your recent stay with us. We are genuinely sorry to learn that your experience did not meet your expectations, and we would appreciate the opportunity to understand in more detail what aspects of your stay left you feeling less than satisfied.Your insights can make a significant difference in enhancing our services and addressing any issues that may have arisen during your visit. We are committed to providing the best possible experience to all our guests, and your feedback is a vital part of achieving that goal.We genuinely value your input, and we are eager to address any concerns you may have.Sincerely,

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Convenient to transportation and many things are walkable distance from the hotel. Staff was friendly and helpful. Room was clean.
Stayed 2 nights in Mar 2024
Response from Grace Zawatsky on 25 Mar 2024
Hello Heather,We wanted to take a moment to express our heartfelt gratitude for the wonderful feedback you provided regarding your most recent stay at Dream Midtown.Your kind words and appreciation mean a great deal to us, and it's incredibly rewarding to know that we were able to make your stay memorable and enjoyable. We strive to create exceptional experiences for our guests, and your feedback reinforces our commitment to delivering the highest level of service.Your positive comments about our staff, accommodations, and overall experience are truly motivating for our team. We have shared your feedback with everyone involved, and they are delighted to know that their efforts have made a positive impact on your stay.We look forward to the opportunity to welcome you back to Dream Midtown in the future.Once again, thank you for choosing Dream Midtown, and we can't wait to have the pleasure of serving you again.Warm regards,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Clean and cute rooms. Not a bad size for NYC.
Stayed 2 nights in Mar 2024
Response from Grace Zawatsky on 25 Mar 2024
Hello Emily,We wanted to extend our heartfelt thanks for taking the time to leave a positive review of your recent stay here at Dream Midtown. We are thrilled to hear that you had a wonderful experience with us. Our team works tirelessly to provide the best possible service and create unforgettable memories for our guests, and your kind words are truly appreciated.We hope to welcome you back to Dream Midtown in the future and continue to exceed your expectations. Thank you for choosing us for your stay.Warm regards,

2/10 Terrible

Jonathan

Liked: Cleanliness, staff & service
The traffic from the street is load. There were garbage trucks collecting garbage on the street at 2am. There were people on the street making noise. There were people on my floor making noise. i called security twice and they didn't stop them. I didn't get any sleep that night. I was planning to stay 2 nights but i checked out after 1 night. also 2 of the 3 elevators weren't working.
Stayed 2 nights in Mar 2024
Response from Grace Zawatsky on 28 Mar 2024
Hello Jonathan,I wanted to take a moment to express our sincerest apologies for your recent stay at Dream Midtown. It has come to our attention that your experience with us fell short of the high standards we strive to maintain, and for that, we are truly sorry.We understand that a disappointing stay can be frustrating, and we deeply regret any inconveniences or discomfort you may have encountered during your time with us. Your feedback is invaluable to us, as it helps us identify areas for improvement and make necessary changes to enhance the experience of all our guests.We are committed to addressing the issues you faced and taking corrective measures to ensure that such incidents do not happen again in the future. Your comfort and satisfaction are of utmost importance to us, and we will be looking into the specifics of your stay to prevent any recurrence of the problems you encountered.Once again, I want to convey our sincere apologies for the inconveniences you faced during your recent stay. We value your feedback and your business, and we are committed to ensuring that your next stay exceeds your expectations.Warm regards,

6/10 Okay

Patrick

Stayed 1 night in Mar 2024
Response from Lauren on 9 Apr 2024
Thank you for staying with us and sharing your experience. If you have any further feedback as to how we can improve please let us know.

8/10 Good

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great for a quick trip to the city. Street noise on the 9th floor woke us up and Luke warm water with weak pressure made the shower not great for waking up. If you’re going for the theater - perfect for an overnight
Stayed 1 night in Mar 2024
Response from Grace Zawatsky on 18 Mar 2024
Hello Suzanne,I wanted to personally to express our sincerest apologies for the less-than-satisfactory experience you had during your recent stay at Dream Midtown. We deeply regret that your visit did not meet your expectations, and we truly appreciate the time you took to share your feedback with us.Your feedback is invaluable to us, as it helps us identify areas where we can improve and enhance the guest experience. We take your concerns seriously and have already initiated an internal investigation to understand the issues you raised and prevent such occurrences in the future.We would like to offer you our heartfelt apologies and would welcome the opportunity to make it up to you. If you would be willing to give us another chance, we would be delighted to have you as our guest once more. We are confident that your next visit will be an improved and more enjoyable one.Once again, I want to thank you for your feedback and for considering a return visit. We look forward to the opportunity to serve you better in the future.Warm regards,

10/10 Excellent

Stefano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small but clean and fully functional rooms. Best area possible. Would go back.
Stayed 2 nights in Mar 2024
Response from Danzel on 17 Mar 2024
Hi Stefano, Thank you for your review. I'm delighted to hear that you enjoyed your stay with us. Our small yet clean and fully functional rooms are designed to provide maximum comfort. It's fantastic to know that you appreciated the prime location as well. We would be thrilled to welcome you back anytime.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small rooms, but clean & convenient location.
Stayed 1 night in Mar 2024
Response from Danzel on 17 Mar 2024
Hi Jennifer, Thank you for your review. I'm delighted to hear that you enjoyed your stay with us. Our small yet clean and fully functional rooms are designed to provide maximum comfort. It's fantastic to know that you appreciated the prime location as well. We would be thrilled to welcome you back anytime.

4/10 Poor

Javey

Disliked: Staff & service, amenities, property conditions & facilities
Room was not ready until over an hour after Check in time. Poorly lit room/bathroom. Non working refrigerator. Broken luggage rack. Definitely not the most friendly or accommodating staff but the location is great. Overall guest experience was only okay.
Stayed 2 nights in Mar 2024
Response from Grace Zawatsky on 18 Mar 2024
Hello Javey,I wanted to take a moment to express our sincerest apologies for your recent stay at Dream Midtown. It has come to our attention that your experience with us fell short of the high standards we strive to maintain, and for that, we are truly sorry.We understand that a disappointing stay can be frustrating, and we deeply regret any inconveniences or discomfort you may have encountered during your time with us. Your feedback is invaluable to us, as it helps us identify areas for improvement and make necessary changes to enhance the experience of all our guests.We are committed to addressing the issues you faced and taking corrective measures to ensure that such incidents do not happen again in the future. Your comfort and satisfaction are of utmost importance to us, and we will be looking into the specifics of your stay to prevent any recurrence of the problems you encountered.Once again, I want to convey our sincere apologies for the inconveniences you faced during your recent stay. We value your feedback and your business, and we are committed to ensuring that your next stay exceeds your expectations.Warm regards,

10/10 Excellent

Courtney

Stayed 1 night in Mar 2024
Response from Danzel on 7 Apr 2024
Dera courtney, Thank you for your review. We appreciate your feedback regarding our perfect location and friendly staff. We take pride in providing a welcoming environment for our guests.

6/10 Okay

Andrew

Business traveller
Liked: Staff & service
Convenient hotel overall and staff was very nice. Rooms were decent size for NYC hotels, but had a faint smell of ammonia that was ehh. Always also smelled a little musty and elevator broke down at one point. I would certainly stay here again, as those little things were minor inconveniences in the grand scheme of things, but were still present.
Stayed 2 nights in Mar 2024
Response from Paulina on 16 Mar 2024
Hello, Thank you for sharing your feedback with us. While we're pleased to hear that you plan to return, we're deeply sorry that your recent stay was marred by issues such as the elevator outage and unpleasant smells in the hotel. Please accept our sincerest apologies for any inconvenience or discomfort this may have caused you.Rest assured, we take your comments very seriously, and we will take immediate action to address the issues you've highlighted. Additionally, we will make sure to place notes on your reservation to ensure that your next stay is free from such disruptions.We truly value your patronage and hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit.Warmest Regards,Paulina GrudzinskiDirector of Operations

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem close to Broadway, Central Park and the Metropolitan Opera. From the moment we checked in and we’re greeted with a complimentary Prosecco glass to bellman going out in the rain and securing us a cab we felt special. Thank you all who work there including the rooftop bar tender and the room maids who all are so friendly.
Stayed 1 night in Mar 2024
Response from Paulina on 16 Mar 2024
Hello, Thank you so much for your glowing review! We're absolutely thrilled to hear that you enjoyed our location, the complimentary prosecco, and the friendly service provided by our staff. Your feedback means the world to us, and it truly motivates our team to continue delivering exceptional experiences to all our guests.I can't wait to share your kind comments with the entire team. Knowing that we made your stay memorable brings us immense joy, and we look forward to the opportunity to welcome you back for another fantastic experience in the future.Warmest Regards,Paulina GrudzinskiDirector of Operations

10/10 Excellent

Dominick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very welcoming lobby and staff worked the day we arrived
Stayed 2 nights in Mar 2024
Response from Paulina on 16 Mar 2024
Hello, Thank you for your kind words! We're thrilled to hear that our staff provided you with a warm welcome during your stay. Ensuring that our guests feel appreciated and valued is always our top priority, and it's wonderful to know that our team's efforts made a positive impression on you.We hope that your time with us was memorable and that you had an enjoyable experience overall. We hope to welcome you back soon! Warmest Regards,Paulina GrudzinskiDirector of Operations

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super helpful. The location is perfect for Broadway shows, Central Park, and Hell’s Kitchen restaurants. The rooms were clean and modern.
Stayed 4 nights in Mar 2024
Response from Paulina on 16 Mar 2024
Hello, Thank you for sharing your experience with us! We're thrilled to hear that our staff's helpfulness and our hotel's convenient location added to the enjoyment of your stay. Providing exceptional service and a prime location are top priorities for us, so your feedback is truly rewarding.We can't wait to have the pleasure of welcoming you back soon. Whether it's for another adventure in the city or a relaxing getaway, we'll be here to ensure your next stay is just as enjoyable as the last.Warmest Regards,Paulina GrudzinskiDirector of Operations

8/10 Good

Daniel, Los Angeles

Stayed 2 nights in Mar 2024
Response from Danzel on 4 Apr 2024
Dear Daniel,Thank you for your review. I'm delighted to hear that you enjoyed your stay.

8/10 Good

Katie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location! Super close walking distance to many main downtown attractions and lots of great restaurants nearby. The windows are not noise cancelling and outside noise is rather loud at night, would recommend brining ear plugs for light sleepers.
Stayed 2 nights in Mar 2024
Response from Paulina on 16 Mar 2024
Hello, Thank you for taking the time to share your feedback with us. We're delighted to hear that you thoroughly enjoyed our hotel's location. However, we sincerely apologize for any inconvenience caused by the street noise during your stay in New York City. Your comfort is of utmost importance to us, and we regret that this aspect fell short of your expectations.Rest assured, we will take your comments into consideration and make every effort to accommodate your preferences in the future. Should you choose to stay with us again, we'll ensure you're placed on a higher floor to minimize any potential disturbances.Thank you once again for your valuable feedback. Warmest Regards,Paulina GrudzinskiDirector of Operations

8/10 Good

Jiexi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it, the only complain is no coffee maker. I can’t have hot water in the night and I need to walk out to buy coffee in a cold morning.
Stayed 1 night in Feb 2024
Response from Danzel on 12 Mar 2024
Dear Jiexi, Thank you for your valuable feedback. I'm pleased to hear that you enjoyed your experience overall. I apologize for any inconvenience caused by the absence of a coffee maker. Your comments have been duly noted, and we will consider this aspect for future improvements. Should you choose to stay with us again, please don't hesitate to inform us of any specific preferences or requirements you may have, and we will do our utmost to accommodate them. Thank you for choosing our establishment, and we look forward to welcoming you back in the future.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the friendly staff, champagne upon arrival and nice rooms
Stayed 1 night in Mar 2024
Response from Danzel on 9 Mar 2024
Dear Christine, Thank you for your review. We are delighted to hear that you enjoyed your stay with us. Providing exceptional service and creating a welcoming environment for our guests are our top priorities. We're glad to hear that you appreciated the friendliness of our staff, enjoyed the champagne upon arrival, and found our rooms to be comfortable. Your feedback is truly appreciated, and we look forward to welcoming you back in the future.