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Reviews of Crescent Hotel

2.5 out of 5
Crescent Hotel
42-24 Crescent St, Long Island City, NY

Reviews

7.6

Good

Rating 10 - Excellent. 313 out of 1004 reviews" "
Rating 8 - Good. 348 out of 1004 reviews" "
Rating 6 - Okay. 171 out of 1004 reviews" "
Rating 4 - Poor. 96 out of 1004 reviews" "
Rating 2 - Terrible. 76 out of 1004 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sheraz

Liked: Staff & service, amenities, property conditions & facilities
I like it.
Stayed 3 nights in Apr 2024

8/10 Good

nan, Plano

Travelled with family
Liked: Cleanliness, staff & service
Like the location and eating options around the hotel.
Stayed 2 nights in May 2024
Response from Ian Galloway on 24 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

8/10 Good

Elma

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. transportation accessible. price is good, staff are excellent. free breakfast but limited choices
Stayed 6 nights in May 2024
Response from Ian Galloway on 21 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

8/10 Good

Cody

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place, but a little outdated. Close to enough subway stations that you can get anywhere in the city though. Would stay again!
Stayed 3 nights in May 2024
Response from Ian Galloway on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

6/10 Okay

William

Liked: Staff & service
Place was relatively clean. Hallway on the 6th floor reeked of garbage. Staff were nice. Rooms were fine if a little outdated. When the wifi worked it was great but sometimes there were issues connecting to it. Recommend bringing earplugs to sleep since you can hear everything going on around the building. Overall a good experience in a good location for a good price.
Stayed 2 nights in May 2024
Response from Ian Galloway on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager lan Galloway

8/10 Good

Elizabeth

Travelled with family
Liked: Amenities
Good people, good place.
Stayed 3 nights in May 2024
Response from Ian Galloway on 13 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

6/10 Okay

Lindsay

Liked: Staff & service
Perfectly average but did the job of giving us a clean bed for the night.
Stayed 1 night in May 2024
Response from Ian Galloway on 12 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

8/10 Good

Makereta

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean room and close to CUNY.
Stayed 4 nights in May 2024
Response from Ian Galloway on 10 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

6/10 Okay

xuehua

Travelled with family
Liked: Cleanliness, staff & service
Economic hotel, good location
Stayed 1 night in May 2024
Response from Ian Galloway on 10 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, utilitarian rooms, super convenient to public transportation- great value.
Stayed 3 nights in May 2024
Response from Ian Galloway on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite
Stayed 1 night in May 2024
Response from Ian Galloway on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Nelson

Disliked: Cleanliness
Stayed 2 nights in May 2024
Response from Ian Galloway on 9 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

2/10 Terrible

Ayman

No good
Stayed 1 night in May 2024
Response from Ian Galloway on 8 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager lan Galloway

8/10 Good

Perla Fabiola Ferrel

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
Location
Stayed 2 nights in May 2024
Response from Ian Galloway on 7 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Luis, North Hollywood

Liked: Staff & service, amenities, property conditions & facilities
Good area and property to stay at !!!!
Stayed 3 nights in May 2024
Response from Ian Galloway on 7 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

6/10 Okay

Michael

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from Ian Galloway on 7 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

6/10 Okay

Indira

Decent stay
Stayed 2 nights in May 2024
Response from Ian Galloway on 14 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Andrea E

Stayed 1 night in May 2024
Response from Ian Galloway on 5 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

4/10 Poor

Caroline

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Decent hotel. The wifi is a disaster... no possibility of leaving your luggage the day of your departure... they don't accept responsibility... which is quite annoying.
Stayed 1 night in May 2024
Response from Ian Galloway on 4 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager lan Galloway

10/10 Excellent

Angie

Travelled with partner
Liked: Amenities
The people who were in the reception were really nice and helpful 😀
Stayed 2 nights in Apr 2024
Response from Ian Galloway on 3 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Tanisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed night. Would stay again. Met our needs, and pet friendly was a plus.
Stayed 1 night in Apr 2024
Response from Ian Galloway on 30 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

2/10 Terrible

Nicholas

Disliked: Cleanliness, property conditions & facilities
Response from Ian Galloway on 30 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager lan Galloway

4/10 Poor

Katie

Liked: Cleanliness, staff & service
The staff is very nice, it’s clean, the bed is comfy. Suitable for me. The curtains do not fully close (per the design), so if you need darkness, this isn’t the spot. I used a $20 dollar credit…otherwise it would have felt overpriced. When I arrived at around 3:30 PM the 5th floor was wreaked of weed. When I returned at 3:00 AM, the weed smell remained. Whoever had the room connected to mine was talking non-stop and making a ruckus — it sounded like they were moving furniture and opening and closing drawers, dropping things on the floor — likely wasted people. I gave them half an hour and a few bangs on the wall before I called the front desk. He went to their room twice. They finally quieted down after and hour or so. The front desk called me in the morning and let me check out at noon.
Stayed 1 night in Apr 2024
Response from Ian Galloway on 29 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager lan Galloway

6/10 Okay

Dokyum

Stayed 1 night in Apr 2024
Response from Ian Galloway on 15 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

8/10 Good

Luis, Cary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean. Room and bath were really clean. Cons- I paid for a King size room but bedding was a queen bed and very small room. Smell of people smoking in it Rhee room was coming into our room. I would recommend this hotel, very close to transportation, stores and restaurants.
Stayed 3 nights in Apr 2024
Response from Ian Galloway on 23 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Kevin, Flemington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ian Galloway on 23 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

2/10 Terrible

Marcello

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
No professional
Stayed 2 nights in Apr 2024
Response from Ian Galloway on 22 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager lan Galloway

10/10 Excellent

Suraiya

Stayed 3 nights in Apr 2024
Response from Ian Galloway on 10 May 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Francisco

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ian Galloway on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

8/10 Good

Michael, Grand Rapids

Liked: Cleanliness, staff & service
Great value and location. Friendly and efficient staff. Don't expect too much from the TV but the Wifi worked and the shower was nice and hot.
Stayed 1 night in Apr 2024
Response from Ian Galloway on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Challon

Liked: Staff & service
Great time, can do whatever
Stayed 1 night in Mar 2024
Response from Ian Galloway on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Ivan

Check the rooms AC/fan
Stayed 1 night in Apr 2024
Response from Ian Galloway on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

8/10 Good

Ebele

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ian Galloway on 18 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

2/10 Terrible

Alex

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had bedbugs. My step son's both got bit on their back leaving huge red marks and bumps
Stayed 3 nights in Apr 2024
Response from Ian Galloway on 17 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager lan Galloway

10/10 Excellent

jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the breakfast with fruits! Friendly staff The eatin area could be bigger as there is always a line up for seats
Stayed 3 nights in Apr 2024
Response from Ian Galloway on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacuzzi bath was nice. Clean room, good location.
Stayed 1 night in Apr 2024
Response from Ian Galloway on 15 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff were always very friendly, clean room and restroom, comfortable bed. Will definitely book rooms at the Crescent Hotel if rooms are available for future NYC trips. Thank you so much for a great stay!
Stayed 3 nights in Apr 2024
Response from Ian Galloway on 14 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

4/10 Poor

Geraldine

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is old tired and looks it. Room needs paint, chipped furniture hand print on the curtains. But the staff was friendly and polite. Not worth the price or a second look.
Stayed 2 nights in Apr 2024
Response from Ian Galloway on 14 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,General Manager lan Galloway

8/10 Good

Jennifer

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location. Complimentary breakfast was a lovely additionally touch. Wifi works well in the room but not so much communal areas. Staff are friendly and helpful. Access to two subway stations conveniently nearby. Decor and furniture a little dated.
Stayed 3 nights in Apr 2024
Response from Ian Galloway on 13 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

6/10 Okay

Juliana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is kind and friendly. The hotel has easy access to the subway. There are different food and drink shops very close by. The apartment is small but serves well if you need a bed and bath. The morning breakfast is good. I would only suggest a mini fridge in the room.
Stayed 2 nights in Apr 2024
Response from Ian Galloway on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Gemma

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a perfect place to stay if visiting in NY! Super adorable, continental breakfast, and someone is in the front 24/7. Without request they changed our bedding everyday and gave us fresh towels. There is no microwave, or coffee in the rooms but you can go downstairs and grab some! At night you can hear the subway but nothing too crazy! I’m a light sleeper and it didn’t bother me. I do wish there was more than one elevator but the location is everything here! Everytime I go to NY I will be staying here.
Stayed 3 nights in Apr 2024
Response from Ian Galloway on 9 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Elta

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Is good
Stayed 2 nights in Apr 2024
Response from Ian Galloway on 8 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
It was okay, nothing special.
Stayed 1 night in Mar 2024
Response from Ian Galloway on 6 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Alex

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sally at the front desk was amazing
Stayed 1 night in Apr 2024
Response from Ian Galloway on 4 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Radhames

Stayed 1 night in Mar 2024
Response from Ian Galloway on 6 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, check-in was very easy. The Queensboro subway station is very close, just at the end of the street, making for easy transportation wherever you need to get to in NYC
Stayed 3 nights in Mar 2024
Response from Ian Galloway on 3 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a great location. Very close to both Queensboro Plaza Subway and Queens Plaza Subway giving you plenty of options for getting into Manhattan, Brooklyn or elsewhere in Queens easily. It's not great if you are a light sleeper since you can hear the elevated trains - but if peace and quiet is your thing NYC isn't the place for you. Also has good access to JFK with an accessible station (Queens Plaza) a couple of streets away that links to the Airtrain. Our room was comfortable with good Heating / Cooling when needed. Not hugely spacious but big enough for a week. If you are spending a lot of time in your room you are doing NYC wrong. Coffee and Tea in the lobby 24 hours and a basic breakfast available from 7am. Good size bathroom with shower over bath. All the essentials in-room including comfortable bed, plenty of outlets, ironing board and a space to hang things. Some of the downsides, all fairly minor. The toiletries provided aren't great and some of towels provided were quite thin. The Wifi was erratic - sometimes OK and sometimes very slow. Easy enough to bring your own supplies and buy a roaming pack - you'll need it for navigating the city anyway. Staff were very polite and easy to deal with. Overall I'd happily stay again and would recommend it to anyone looking for clean, well-price accommodation close to the city.
Stayed 8 nights in Mar 2024
Response from Ian Galloway on 3 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this place was amazing. The staff was great and the rooms were nice and clean.
Stayed 2 nights in Mar 2024
Response from Ian Galloway on 1 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

8/10 Good

Daniel

Stayed 3 nights in Mar 2024
Response from Ian Galloway on 21 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway

10/10 Excellent

Darius

Stayed 1 night in Mar 2024
Response from Ian Galloway on 20 Apr 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Sincerely,General ManagerIan Galloway