Lobby

Reviews of Comfort Inn JFK Airport

2.5 out of 5
Comfort Inn JFK Airport
132-15 Nassau Expressway, Jamaica, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 1410 out of 3371 reviews" "
Rating 8 - Good. 1006 out of 3371 reviews" "
Rating 6 - Okay. 460 out of 3371 reviews" "
Rating 4 - Poor. 272 out of 3371 reviews" "
Rating 2 - Terrible. 223 out of 3371 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Verlain

Nothing
Stayed 2 nights in May 2024

6/10 Okay

pedro

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Extremely noisy, the AC did not work and could not open the window because of how loud was outside
Stayed 1 night in May 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms and bathroom are very nice; new and sparkling. The surroundibg area to the hotel is devoid of any walkable amenities and looks bleak. Breakfast was a hit with waffles, eggs, and sausage in addition to the regular continental breakfast items. Would stay here again but bring my own dinner and beverage items.
Stayed 1 night in May 2024

4/10 Poor

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not in the best part of town
Stayed 1 night in Mar 2024

2/10 Terrible

Milton

Travelled with family, Business traveller
Too
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
We appreciate your feedback, Milton.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 Excellent

John, Rockley

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
No bar, sanitation and noise (street and aircraft). Staff excellence, good facilities.
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
John, thank you for your feedback! The Comfort Inn JFK Airport is delighted that you appreciated the excellent service from our team members and the quality of the facilities. While the absence of a bar and external noise were noted, we're glad these aspects did not overshadow your overall experience. We look forward to welcoming you back in the future.Thank you for choosing to stay with us!

10/10 Excellent

Hongjia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Marie, Utica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice and quiet
Stayed 2 nights in Mar 2024
Response from Customer Service on 24 May 2024
Marie, the entire team at Comfort Inn JFK Airport is delighted to hear that you had a nice and quiet stay. We hope to welcome you back soon!

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice free and convenient shuttle van to and from JFK.
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Leonard, thank you for your kind words! Comfort Inn JFK Airport is delighted to hear that you appreciated the complimentary shuttle service. We look forward to welcoming you back soon!

10/10 Excellent

Elaine

Travelled with group
Liked: Cleanliness, amenities
Nice updated modern room. Wished there was more space on bathroom counter to put personal things
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Elaine, thank you for sharing your feedback. It's great to hear you enjoyed the updated modern room at Comfort Inn JFK Airport. We appreciate your comment about the bathroom counter space and will take it into consideration. We're looking forward to welcoming you back soon!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I needed a place close to the airport with a shuttle.
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Susan, thank you for choosing Comfort Inn JFK Airport. The team is delighted to hear that the convenient airport shuttle met your needs. We look forward to welcoming you back on your next visit!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Carl, thank you for your perfect rating! The team at Comfort Inn JFK Airport is delighted you had a wonderful stay. We're looking forward to welcoming you back on your next visit.

4/10 Poor

William

Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
William, thank you for taking the time to leave a rating. Your feedback is valued, and we always strive to enhance our guests’ experience. If you would like to share more details about your stay, please reach out directly.

4/10 Poor

Terry Lynn

Disliked: Cleanliness, amenities
There should be a warning that there is a dump across the street. The garbage trucks and trucks in parking lot next door beep all night long. People yelling outside building. No food in walking distance. Typical airplane airport with airplane noise. Room very small. Doors opening and closing loud.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Terry,The concerns you have mentioned are noted. The location and local activity can indeed vary, and the experience may differ from guest to guest. The team is working diligently to enhance guest comfort. Thank you for sharing your feedback.

10/10 Excellent

Rose Ann

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was clean, not very easy for persons with canes or walkers. The elevators were to far and I didn't understand the go up to go down to go back up in the airport. But I did make it through it
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Rose Ann, thank you for choosing Comfort Inn JFK Airport. We're glad to hear you were pleased with the cleanliness of our hotel. We understand the layout of the airport can be a bit confusing and appreciate your feedback regarding accessibility. We hope to welcome you back for a more seamless experience in the future.

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious room, comfy bed and good bathroom. All in good condition. Complementary bfast a bit limited and unclear what was included. Shuttle bus arrangement worked well no delays except for traffic hold up.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Nicola, thank you for your feedback. It's great to hear you enjoyed the spacious room, comfortable bed, and well-maintained bathroom at Comfort Inn JFK Airport. We appreciate your comments about the breakfast and will strive to make it clearer for our guests. Happy to know the shuttle service was mostly convenient. We're looking forward to welcoming you back!

10/10 Excellent

Inga

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Inga, thank you for your positive review of Comfort Inn JFK Airport. Our team members are delighted that you had a pleasant stay. We're looking forward to welcoming you back!

2/10 Terrible

Andrew

Business traveller
Liked: Cleanliness
Disliked: Staff & service
It’s 1:30am and the person working the desk won’t help me or check me in
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Andrew, the feedback is appreciated. It’s disappointing to hear about your encounter at check-in. This is not reflective of the service quality we strive to provide. Your comments will be reviewed to ensure a better experience in the future.

2/10 Terrible

Andrea M

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
There is no parking available, rooms are too small.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Andrea,Thank you for taking the time to share your feedback. It is regrettable that the parking situation and room size did not meet your expectations. Your comments are valuable to us, and the team will review them to see how we can improve.

10/10 Excellent

Alberta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice
Stayed 1 night in Apr 2024
Response from Customer Service on 20 May 2024
Alberta, the team at Comfort Inn JFK Airport is delighted you had a nice stay. We look forward to welcoming you back soon!

10/10 Excellent

Taramattie, Georgetown

Liked: Cleanliness
Clean good.
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Taramattie, thank you for your kind words. The team at Comfort Inn JFK Airport is delighted you had a pleasant stay. We're looking forward to welcoming you back in the future.

8/10 Good

Jhonny

Travelled with partner
Disliked: Amenities
The room was too small. The breakfast wasn’t too great either. But, it was ok overall.
Stayed 3 nights in May 2024
Response from Customer Service on 20 May 2024
Jhonny, thank you for your feedback. While we're pleased you found your stay acceptable overall, we will review the room size and breakfast offerings to ensure better experiences for future guests.

6/10 Okay

stephen

Travelled with partner
Disliked: Amenities, property conditions & facilities
Room was generally clean. Other areas of the facility were not clean or in good material condition. Free breakfast was sack with two packages muffins a bottle of water and a warm carton of orange juice. Room was on street level in an industrial area that was loud with cargo trucks driving by all night. Poor sound proofing. Bed was comfortable but sheets were not. For price, would choose an alternative in a different area.
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Stephen, thank you for sharing your feedback. It is good to hear that you found the room generally clean and the bed comfortable. Your constructive comments regarding other aspects of the facility, breakfast, noise levels, and sheet quality will be taken into consideration. We appreciate your insights and hope you find a stay that better suits your needs in the future.

4/10 Poor

Bruno

Food recommendations were expensive and poor. Overall weak and poor services
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Bruno, thank you for your feedback. It's disappointing to hear that your experience with our dining recommendations and services did not meet your expectations. Your insights are valuable to us as we strive to continually improve.

10/10 Excellent

Liana

Travelled with family
Liked: Cleanliness, staff & service
Check in staff were very friendly. The rooms were clean and comfortable for an overnight stay and the free airport shuttle was perfect.
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Liana, thank you for your wonderful feedback! The Comfort Inn JFK Airport team is thrilled to hear our friendly check-in service, comfortable rooms, and convenient airport shuttle made your stay enjoyable. We look forward to hosting you again!

8/10 Good

Mayra

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed overnight on our way to take a cruise. The hotel is good but the lady who checked us in was kind of rude and off putting. Theres nothing to eat around the hotel and the snack var is very limited. Breakfast was nit the best either. Overall, a bit dissapointed.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 May 2024
Mayra, thank you for staying at Comfort Inn JFK Airport. We are glad you appreciated the hotel overall. Our team values your feedback and we will ensure it is shared internally. We apologize for any inconvenience during check-in and for the limitations you faced with dining options. Your insights on breakfast and snacks will help in enhancing our services. We hope to have another chance to serve you better in the future.

10/10 Excellent

Malain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay for a quick overnight layover. Clean rooms and outstanding front desk manager Kristy!
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Malain, thank you for sharing such wonderful feedback. The team at Comfort Inn JFK Airport is delighted to hear you had a perfect stay. Kristy will be thrilled to know she made a positive impact on your visit. We look forward to welcoming you back on your next layover!

10/10 Excellent

Xinran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really convienient to get public transportation to other area and airport.
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Xinran, it's wonderful to hear that you appreciated the Comfort Inn JFK Airport's easy access to public transportation and the airport. We're glad to have facilitated your journeys. We hope to be your choice again when your travels bring you back to this area.

10/10 Excellent

Gustavo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to JFK airport, Great breakfast and great staff
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Gustavo, we're thrilled to hear you enjoyed your stay at Comfort Inn JFK Airport. It's wonderful to know our convenient location, satisfying breakfast, and fantastic team members significantly contributed to your positive experience. Your feedback is much appreciated, and we look forward to welcoming you back.

2/10 Terrible

Rajat Rajaratnam

Disliked: Staff & service, amenities, property conditions & facilities
I just got off a long flight only to come to a room where the Airconditioner is not working and I was told to open the windows to retart th Airconditioner. It still is not working and I am told that they can't shift me to any room as they are sold out There are airport noises, people tallking loudly outside the hotel and a stench coming from outside.. I almost broke my finger trying to open a stuck window I was advised to open!! Need a full refund!!! How can an overseas customer be treated like this preposterous!!! Rajat Sharma
Response from Customer Service on 15 May 2024
Rajat, we regret to hear about the issues described during your stay, particularly with regard to the room's air conditioning and surrounding disturbances. Unquestionably, it is essential for all our guests, domestic or international, to have a comfortable and pleasant stay. We will most decidedly take your suggestive feedback into review. Please do reach out to our team directly as they can provide assistance with your refund query. We value your input and hope to have the chance in the future to show you the level of comfort and service we strive to provide.

10/10 Excellent

Reaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Reaz, it's wonderful to hear you had a pleasant stay at Comfort Inn JFK Airport with no complaints. We appreciate your feedback and look forward to your return visit in the future.

10/10 Excellent

Mauricio, WOODCROFT

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good, quiet location. Breakfast is handy. Transport is easy.
Stayed 1 night in May 2024
Response from Customer Service on 19 May 2024
Mauricio, thank you for your positive feedback about the Comfort Inn JFK Airport. We're delighted you enjoyed the convenient location, breakfast, and transportation options. We're looking forward to welcoming you back soon!

10/10 Excellent

kushal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay near JFK.
Stayed 1 night in Mar 2024
Response from Customer Service on 14 May 2024
Kushal, it's great to hear that you enjoyed your stay near JFK at Comfort Inn JFK Airport. We appreciate your kind words and hope to see you again on your next trip. Safe travels!

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After a long flight somewhere clean to lay our heads for a nights sleep Order in food is the only option but that was ok
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Kevin, it's fantastic to hear that Comfort Inn JFK Airport provided you with a tidy and comfortable place to unwind after your lengthy journey. We're glad that the order-in food was an acceptable meal solution during your stay. Your satisfaction is our chief priority, and we're looking forward to accommodating you again in the future. Safe travels!

10/10 Excellent

ELSA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really convenient, 5 minutes from the airport, efficient shuttle service to/from fjk, clean and friendly staff.
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Elsa, it's wonderful to hear your praise for Comfort Inn JFK Airport. We're thrilled that you found our location convenient and our shuttle service efficient. It's fantastic to know that our clean environment and cordial team members contributed greatly to your stay. We look forward to welcoming you back in future.

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome spot
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 May 2024
Alex, it's wonderful to hear that you found Comfort Inn JFK Airport to be an awesome destination. Our team is delighted that you enjoyed your stay, and we hope to welcome you back in the future!

10/10 Excellent

SALLY

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Sally, it's fantastic to hear that your stay at the Comfort Inn JFK Airport met your expectations. Thank you for leaving us such an excellent rating. Having you again as our guest would be a pleasure! We hope you choose us for your future travels.

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything except the lack of parking.
Stayed 1 night in May 2024
Response from Customer Service on 14 May 2024
Tammy, thank you for your stellar review of Comfort Inn JFK Airport. We're glad to hear that you loved your stay with us. We do recognize that parking can sometimes be a challenge and deeply appreciate your understanding. It was a pleasure to have you as a guest, and we hope to welcome you back in the future.

10/10 Excellent

Jose deJesus

Travelled with family
Liked: Staff & service, property conditions & facilities
The young lady at the counter was kid and very helpful. Service was great. Only issue- we were hoping for a hot breakfast not a sack one
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Jose, it's wonderful to hear that our team member at the Comfort Inn JFK Airport reception was able to assist you and provide excellent service. As for the breakfast, we acknowledge your preference for a hot meal and we appreciate your feedback. Our aim is to provide the best experience and we'll bear your comments in mind. We hope to welcome you back to our hotel in the future.

10/10 Excellent

THEODORA

Travelled with group
Nice place to stay after a long flight
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Theodora, thank you for choosing Comfort Inn JFK Airport for your recent stay. We're thrilled to know you found our place well-suited for relaxation after a lengthy flight. We hope to serve as your home away from home whenever your travels bring you back.

10/10 Excellent

Xandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Xandra, we're thrilled to learn about your positive experience at Comfort Inn JFK Airport. We strive to provide top-notch service and we're glad it reflects on your stay. We appreciate your score and hope to welcome you back soon in the future.

8/10 Good

Mohammad

Business traveller
Liked: Cleanliness, staff & service
Good. clean, rooms , staff courteous and helpful. rooms a bit small though.
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Mohammad, it's wonderful to hear you appreciated the cleanliness and our courteous team members at Comfort Inn JFK Airport. We take pride in maintaining high standards of service. We acknowledge your comment about room size, and we are continually exploring ways to enhance the guest experience. We hope to welcome you back in the future.

4/10 Poor

Niueni

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Thank you for sharing your feedback, Niueni.It's regrettable that your experience with us didn't exceed your expectations. We hope you allow us to host you again soon so we can share a more positive experience with you soon.

8/10 Good

Kingsley

Travelled with partner
Liked: Amenities, property conditions & facilities
The room was small but clean and efficient. It has reading lights on both sides of the bed. Plenty of USB charging plug ins. Provided 2 bottled water, coffee and tea. Breakfast was also included. Last bit now least, it has a free shuttlento and from the airport.
Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
Kingsley, it's great to hear that you found our rooms at Comfort Inn JFK Airport to be clean and efficient, complete with reading lights and plenty of USB charging spots. We're delighted to know you appreciated the complimentary bottled water, hot beverages, breakfast, and our convenient airport shuttle service. We pride ourselves in these little details that make our guests' stay comfortable and hassle-free. We hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Surendra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Surendra, thank you for choosing Comfort Inn JFK Airport and sharing your high rating. It's wonderful to know that your visit met your expectations. We're looking forward to welcoming you back on your next trip.

6/10 Okay

Naidelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 11 May 2024
Naidelyn, thank you for taking the time to rate your recent stay at Comfort Inn JFK Airport. We see that we did not completely meet your expectations, which is always our goal. We would appreciate the opportunity to hear more detailed feedback so we can ensure that future stays are more enjoyable. We hope to have the pleasure of serving you again soon.

2/10 Terrible

Jee Hye

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
If you check in the hotel late, the heater does not work.
Stayed 1 night in May 2024
Response from Customer Service on 9 May 2024
Jee Hye, we regret to learn about your experience with the room temperature during your stay. It is always our goal to ensure every guest feels comfortable and at home. We assure you that all guest facilities, including the heating, are checked regularly. Your feedback acts as a guide to help us improve. We hope to have the chance to welcome you back for a better experience.

6/10 Okay

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
The area is not family friendly. The hotel is next to a sanitation site, though does not smell inside the hotel. Staff was helpful, rooms clean and pleasant.
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Peter, it's great to hear you appreciated our helpful team members and found our rooms clean and pleasant. Regarding the location, we understand your concerns, and we assure you that choosing our location was a decision made with a focus on practicality for our guests. We apologize if it wasn't to your expectations. We appreciate your feedback and hope to have another opportunity to deliver a more appealing experience in the future.

10/10 Excellent

Latoya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for your reliable service.
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Latoya, it's wonderful to know you found the service at Comfort Inn JFK Airport to be dependable. We prioritize delivering unwavering quality and it's fantastic to see that reflected in your experience. We hope to welcome you again soon!

10/10 Excellent

Rita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Close to JFK. Friendly personnel.
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Rita, thank you for taking the time to share your experience at Comfort Inn JFK Airport. It's wonderful to hear that our cleanliness and convenient location near JFK airport met your expectations. Our friendly team members will appreciate your kind comments. We hope to welcome you back soon!