2/10 Terrible
Zhanbei
Travelled with family
27 May 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I could not lock the room door from the inside, and it could easily be opened from the outside just by pushing the door. You do not even need a key to open this door by just pushing it from outside. A front desk staff member told me this was normal and that nothing could be done immediately since maintenance would only be available the next day. He advised me to use the door guard for safety during the night. Concerned for my family's safety, I requested a room change, but he informed me that no similar rooms with two beds were available, and my only options were to move to a one-bed room or stay in the same room.
I then spoke with another front desk representative, insisting that we could not stay in such an unsafe room. This young staff member checked the door and eventually agreed to move us to another two-bed room. He was very helpful, unlike the first staff member, who was unhelpful, dishonest, and not care about the safety of the guest. I do not recommend staying at this hotel if you have other options.
Zhanbei
Stayed 1 night in May 2024