Terrace/patio

Reviews of Sonesta ES Suites New Orleans Convention Center

3.5 out of 5
Sonesta ES Suites New Orleans Convention Center
345 St Joseph St., New Orleans, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 944 out of 1690 reviews" "
Rating 8 - Good. 407 out of 1690 reviews" "
Rating 6 - Okay. 175 out of 1690 reviews" "
Rating 4 - Poor. 80 out of 1690 reviews" "
Rating 2 - Terrible. 84 out of 1690 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful with friendly staff Room was spacious smelled so good and bed very comfortable.
Stayed 1 night in May 2024

10/10 Excellent

Emanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feels like home
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Emanuel, thank you for your kind words. The team at Sonesta ES Suites New Orleans Convention Center is thrilled you felt at home during your stay. We’re looking forward to welcoming you back soon!

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Lauren, thank you for your visit to Sonesta ES Suites New Orleans Convention Center. We’re pleased to see you enjoyed your stay. Our team is looking forward to welcoming you back soon!

8/10 Good

MARK

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
shower drain overflowed.
Stayed 5 nights in May 2024
Response from Customer Service on 20 May 2024
Thanks for the great rating, Mark!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Sonesta ES Suites New Orleans Convention Center soon, we'd love to have you back!

10/10 Excellent

linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms with plenty of amenities. Not clear on the pricing before hand with taxes, parking fees, etc.
Stayed 2 nights in May 2024
Response from Customer Service on 22 May 2024
Linda,Thank you for your wonderful review of Sonesta ES Suites New Orleans Convention Center. It’s delightful to know you enjoyed the spacious rooms and ample amenities. For future stays, we recommend reviewing the booking details for any additional charges to ensure full clarity. We look forward to welcoming you back soon!Best regards,Sonesta ES Suites New Orleans Convention Center

6/10 Okay

Frederick

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Customer Service on 17 May 2024
Frederick, thank you for sharing your feedback. The team values your insight and looks forward to the opportunity to provide you with an enhanced experience in the future.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained,really nice pool and patio plenty of room for privacy.this is a great family location
Stayed 5 nights in May 2024
Response from Customer Service on 16 May 2024
John, thank you for your wonderful review! The team at Sonesta ES Suites New Orleans Convention Center is pleased to hear that you enjoyed the well-maintained facilities, the pool, and the spacious patio. We're glad you found it to be a great family location. We're looking forward to welcoming you back for another fantastic stay!

6/10 Okay

Albert

Travelled with partner
Liked: Cleanliness
The property is ok however needs some updating, overall not too bad for the price
Stayed 5 nights in May 2024
Response from Customer Service on 15 May 2024
Albert, thank you for sharing your feedback. While we're glad you recognize our commitment to value, we acknowledge your comments on modernizing the premises. We assure you, our team is continuously striving to maintain and enhance our hotel facilities. We hope to have another chance to provide you with an improved experience in the future.

8/10 Good

Rashunn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything overall was great I just felt like one of the front desk workers could have been a little more friendly but she wasn’t rude just not very seemingly approachable. I would definitely stay again because the rooms were nice and roomy!!!!!!
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Rashunn, we appreciate your feedback regarding your stay at Sonesta ES Suites New Orleans Convention Center. It's great to hear that you enjoyed our spacious rooms. However, we have taken note of your observations about one of our colleagues at the front desk and will ensure our team continues to maintain a friendly and welcoming attitude. We're looking forward to seeing you again on your next visit.

10/10 Excellent

Terrance

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great spot
Stayed 4 nights in May 2024
Response from Customer Service on 15 May 2024
Terrance, we're delighted that your stay at Sonesta ES Suites New Orleans Convention Center was well-located for your needs. We hope to welcome you back in the near future and provide another superb experience.

10/10 Excellent

Traci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After arriving in town, we thought we would have to wait hours to check-in. Our plan was to just leave our luggage and then go check out a museum until 4. As soon as we walked in, we were greeted by staff who immediately was able to check us in. Our main concern after checking in was getting some good New Orleans food and the staff had plenty of recommendations! We tried a few and they were amazing. The staff was very welcoming and hospitable. My son loved the fact there was a lot to places to relax at the hotel after a day of walking. The hotel itself was closer to everything than we thought so we were pleasantly surprised at the convenience to the French Quarter, bus stops, streetcars and even the ferry! Next time we come to New Orleans (hopefully with my extended family) we are staying here!
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Traci, your remarkably detailed feedback is greatly appreciated. It's heartening to learn you were able to experience early check-in upon your arrival at Sonesta ES Suites New Orleans Convention Center. We strive to make our guests feel welcome, so it's delightful to hear our team members were able to provide excellent food recommendations. We're also glad your son enjoyed our various relaxation spots and the hotel's proximity to local attractions was favorable. Looking forward to welcoming you and your extended family on your next visit to New Orleans!

10/10 Excellent

Antwan

Liked: Cleanliness, staff & service, property conditions & facilities
From the moment I arrived, the staff was nice, welcoming, and approachable. Everyone! From the people at the counter checking you into the maintenance staff I would pass by, to the people serving breakfast. This reminded me of what I was missing by staying in Airbnb. I would stay at this location again.
Stayed 2 nights in May 2024
Response from Customer Service on 15 May 2024
Antwan, it's wonderful to hear that you had such a positive experience at Sonesta ES Suites New Orleans Convention Center. We're thrilled that you found our team members welcoming and approachable, and that our services made you see the value of staying with us over Airbnb. We're looking forward to welcoming you back in the future.

10/10 Excellent

Edgard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very organize
Stayed 3 nights in May 2024
Response from ABrumfield on 12 May 2024
Thank you Edgar! Organization is a key skill to great customer service. Thank you for recognizing ours.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that every room has a couch!! Ac works great. Just a nice big clean room. Maybe 15-20 mins walking from the French quarter. A walk I enjoyed for 3 days straight. Every employee I spoke with was always very nice and helpful. They even had fresh popcorn in the lobby. The free breakfast isn’t anything fancy, but it’s just what you need at this price
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Victoria, it's wonderful to hear that you appreciated the Sonesta ES Suites New Orleans Convention Center's spacious, tidy rooms, each equipped with a couch for added comfort. We're delighted to know that our efficient air conditioning was up to mark and that our location provided a pleasant walking distance to the French Quarter. It's always rewarding to hear when our team members are found to be nice and helpful, as customer service is integral to us. Also, glad that small touches like fresh popcorn in the lobby added to your satisfaction, and that you found our complimentary breakfast fitting. We look forward to welcoming you back on your next trip.

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was AWESOME!!!
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Charles, thank you for your feedback! We're thrilled to hear about your experience with our exceptional team members at Sonesta ES Suites New Orleans Convention Center. Do come back soon for another memorable stay!

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 15 May 2024
Whitney, it's splendid to hear that your stay at our Sonesta ES Suites New Orleans Convention Center fulfilled your expectations. We appreciate your high score and hope to serve you again on your next trip to New Orleans!

10/10 Excellent

Larry, THORNTON

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful and kind. For the price paid, it is a great value! Walking distance to Bourbon St (about 20 minutes).
Stayed 3 nights in May 2024
Response from ABrumfield on 12 May 2024
Hello Larry! It is always a pleasure to see our staff provided excellent service. We also pride ourselves on having a prime location in the city.

10/10 Excellent

Antwan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly from the time you answered the hotel until the time you left will definitely stay here again
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Antwan, we are thrilled to read about your positive experience at Sonesta ES Suites New Orleans Convention Center. Your comments about our team's friendliness are much appreciated, and we're delighted to hear of your plans to return. Looking forward to your next visit!

10/10 Excellent

Sarah

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! All front desk employees were friendly and helpful. The pool area was nice. Breakfast was very good. We would stay here again!
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Sarah, we're overjoyed to hear about your delightful stay at Sonesta ES Suites New Orleans Convention Center. It's tremendous to know that our cordial front desk team members and pool area added to your experience. We're glad you enjoyed our bountiful breakfast as well. We certainly look forward to welcoming you back in the future.

6/10 Okay

Brianna

Travelled with family, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Blood was on towels in bathroom and NO PARKING , you’ll have to pay daily or get valet
Stayed 2 nights in May 2024
Response from Customer Service on 13 May 2024
Brianna, we regret to hear about the issues you encountered with the bathroom towels and parking. Cleanliness is a priority and it disappoints us to know it was not up to standard during your stay. In regards to the parking, we offer a range of options to cater for our guests' diverse needs and are sorry if this caused inconvenience. We appreciate the feedback as it helps us improve and hope to provide a more satisfying experience for your next visit.

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 11 May 2024
Thanks for the 4/5 rating, Gabrielle!We're thrilled you enjoyed your time at Sonesta ES Suites New Orleans Convention Center so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service
The property is in a good place. Near to the convention centre. The premises is clean and staff are nice.
Stayed 7 nights in Apr 2024
Response from Customer Service on 12 May 2024
William, it's wonderful to hear that you enjoyed your stay at Sonesta ES Suites New Orleans Convention Center. It's great that the location worked out well for you and you appreciated the cleanliness along with the pleasant interactions with our team members. We're eagerly looking forward to welcoming you back for another visit.

8/10 Good

john

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good friendly welcoming staff Convenient location One small complaint - breakfast should be open till 10am instead of 9:30am. Food was average.
Stayed 14 nights in Apr 2024
Response from Customer Service on 10 May 2024
John, we appreciate your kind words about the welcoming atmosphere at Sonesta ES Suites New Orleans Convention Center and its ideal location. We also thank you for your valuable feedback about the breakfast timings and quality. Your suggestion regarding extending the service time along with the desire for an enhanced food offering is duly noted and will be considered for future improvements. We're looking forward to welcoming you back on your next visit to New Orleans.

8/10 Good

Becky

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a great stay. We enjoyed the breakfast, the size of the room and suite, and the bed was comfortable. The only negative was the shower head. The water came out like spikes. I've never experienced such an uncomfortable shower-head. It would be an easy switch out to one more comfortable with a softer spray.
Stayed 5 nights in May 2024
Response from Customer Service on 9 May 2024
Becky, thank you for sharing your review about the Sonesta ES Suites New Orleans Convention Center. We're delighted to hear you enjoyed the breakfast, appreciated the spacious room and found the bed cozy. We regret to hear about the showerhead, however. Our team is always looking for ways to improve, and comments like yours are immensely helpful. Your comfort is crucial to us, and we'll take note of this issue. We're glad your overall stay was pleasant and look forward to welcoming you back in the future.

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was so friendly and welcoming! The whole visit was delightful. We had a very clean room and access to anything we needed.
Stayed 4 nights in Apr 2024
Response from Customer Service on 5 May 2024
Sophia, it's truly encouraging to hear how much you appreciated the welcoming spirit of our Sonesta ES Suites New Orleans Convention Center team members. We're delighted you found your room to your liking and that you felt well-accommodated throughout your visit. Your kind feedback is highly valued and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Si

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 4 May 2024
Si, thank you for your top rating of Sonesta ES Suites New Orleans Convention Center. It means the world to us! We're delighted that you enjoyed your stay and welcome you back anytime for another remarkable experience.

2/10 Terrible

patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 4 May 2024
Patricia, it's concerning to see your rating without any review text. We'd appreciate if you could share more details about your experience so we can identify what went wrong and strive for improvement. Your feedback is crucial to us.

8/10 Good

Renisha

Stayed 3 nights in Apr 2024
Response from Renisha on 20 May 2024
Thank you for the rating... I hope you enjoyed your stay

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ease of check-in and Check-out. The walking distance to things!
Stayed 2 nights in Apr 2024
Response from Customer Service on 1 May 2024
Richard, thank you for sharing your experience. We're thrilled that you found check-in and check-out at Sonesta ES Suites New Orleans Convention Center swift and convenient, and that our location made it easy for you to explore the surrounding attractions on foot. Your positive feedback is greatly appreciated and we hope to welcome you back in the near future!

10/10 Excellent

Iesha

Liked: Property conditions & facilities
Good loved it
Stayed 4 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Iesha, we're delighted to know that you had a great experience at Sonesta ES Suites New Orleans Convention Center. Nothing makes us happier than a satisfied guest. We're already looking forward to your next visit. Thank you for your review.

8/10 Good

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel , very friendly staff , comfortable rooms , the carpet in the rooms needs cleaning, also I would recommend to clean the patio area outside the rooms , it was dirty , and doesn’t look like it gets clean enough
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Mario, we're glad you found the Sonesta ES Suites New Orleans Convention Center to be a good hotel, and that our team members were friendly. We appreciate your feedback concerning the cleanliness of certain aspects of the hotel and assure you that continuous improvement is a key focus for us. We look forward to welcoming you back to an even more inviting environment in the future.

6/10 Okay

Mihail

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very very dirty. For this money very bad
Stayed 3 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Mihail, we regret hearing that your stay didn't meet your expectations regarding cleanliness. We pride ourselves on maintaining high standards, and it seems we may have missed the mark during your visit. Please rest assured, your feedback has been taken into account and will be evaluated for improvements. We appreciate your time and understanding.

8/10 Good

Camille

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
I you have to request your room to be cleaned each day which is a hassle if you forget
Stayed 2 nights in Apr 2024
Response from Customer Service on 30 Apr 2024
Camille, we appreciate your valuable feedback. At Sonesta ES Suites New Orleans Convention Center, we've implemented the 'on request' cleaning service to offer more flexibility to our guests. While some people appreciate this, we understand that it can be a bit of an inconvenience if forgotten. We are exploring ways to ensure all our guests find the process straightforward and hassle-free. Thank you for choosing us and we hope to welcome you back soon.

6/10 Okay

YELLIE’s

Disliked: Cleanliness, property conditions & facilities
It was nice but my ac wasn’t working it was very hot and my bathtub was dirty
Stayed 1 night in Apr 2024
Response from Customer Service on 29 Apr 2024
Yellie, we appreciate your feedback. It's unfortunate that your stay encountered some impediments, specifically in terms of the air conditioning functionality and the cleanliness of the bathroom. Rest assured, our team members continuously strive to provide a comfortable, and clean environment for our guests. These issues will be addressed promptly. We hope you'll consider giving us another opportunity to serve you better.

10/10 Excellent

Juve

Stayed 2 nights in Apr 2024
Response from Customer Service on 19 May 2024
Juve, thank you for your 5-star rating of Sonesta ES Suites New Orleans Convention Center! We're delighted to see you had a wonderful experience and hope to welcome you back soon.

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent management and staff! They go out of their way with friendliness and assistance. While the property was slightly dated, it was exceptionally clean. Great option for WW2 Museum.
Stayed 3 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
Wesley, it's delightful to hear that you recognized the effort put in by the management and our team members at Sonesta ES Suites New Orleans Convention Center. Your comments regarding their friendliness and assistance truly warm our hearts. We're happy that our dedication to cleanliness met your expectations, despite the hotel's mature character. It's fantastic to learn that our hotel was the right fit for your visit to the WW2 Museum. We eagerly anticipate your return.

6/10 Okay

Nancy

Stayed 4 nights in Apr 2024
Response from Customer Service on 18 May 2024
Thank you for the feedback, Nancy.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

8/10 Good

Jose Michael

Location
Stayed 5 nights in Apr 2024
Response from ABrumfield on 27 Apr 2024
Hello Jose! Thank you for your review.

8/10 Good

Christopher

Travelled with group
Liked: Staff & service, amenities
Staff was friendly, especially the valet. Rooms were not cleaned, i.e., beds not made, towels not replaced. Had to ask for towels, oddly the front desk can't give towels out, unless housekeeping is present(?). The suites were large and are perfect for multiple people traveling together. Overall just above average. The facility is starting to look tired and slightly unkempt, but still a great space.
Stayed 2 nights in Apr 2024
Response from ABrumfield on 27 Apr 2024
Hello Christopher! Thank you for your review. I am sorry to hear about the lack of service during your stay. I will notify the proper management team for training and improvement of quality.

6/10 Okay

Takeeta

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on 28 Apr 2024
We appreciate the feedback, Takeeta.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Brayden

Stayed 4 nights in Apr 2024
Response from abrumfield on 14 May 2024
Thank you Brayden

10/10 Excellent

Skyler, Cape Coral

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with wonderful service
Stayed 1 night in Apr 2024
Response from Customer Service on 25 Apr 2024
Skyler, it's heartening to hear you appreciated your stay at Sonesta ES Suites New Orleans Convention Center. We're delighted that you had a positive experience with our exceptional service. Your feedback brings joy to our team members who work tirelessly to ensure guests enjoy their stay. We eagerly look forward to welcoming you back.

6/10 Okay

Jeremy

Travelled with family, Business traveller, Travelled with partner
The room inside was dusty and not clean throughout.
Stayed 2 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Jeremy, it is regrettable to hear about experience with cleanliness during your stay. Ensuring a spotless environment is one of our high priorities, and we'll make sure to take your comments onboard for immediate improvement. We hope you'll consider giving us another chance in the future.

4/10 Poor

Kourtney

Liked: Staff & service
Disliked: Property conditions & facilities
Overall the staff was great, however, one room the AC didn’t work. I was told that it was of the placement of the room. Outside area was ok, I didn’t visit the pool, it was too many people. Their breakfast was like any other complimentary meal, nothing special.
Stayed 3 nights in Apr 2024
Response from Customer Service on 23 Apr 2024
Kourtney, we're grateful for your feedback. It's wonderful to hear that our team members were able to make a good impression. We regret, however, that certain aspects of your stay fell short of expectations. It's disappointing to know that you faced inconvenience with the cooling system in one of your rooms. We want to ensure all our guests are comfortable at all times, and this concern has indeed merited our immediate attention. We're also sorry that our breakfast didn't align with your preferences, and we'll consider your comments as we continually strive to improve our offerings. Despite these issues, we sincerely hope that you would consider giving us another chance in the future.

8/10 Good

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful for getting a taxi but could use a little more help at the front desk.
Stayed 2 nights in Apr 2024
Response from ABrumfield on 21 Apr 2024
Hi Dan! Thanks for your review. We always strive to have a team available to assistance with all your needs. I am sorry to hear we could not meet that expectation for you.

10/10 Excellent

Anton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Polite and very friendly staff, a lot of options to dine in the area
Stayed 4 nights in Apr 2024
Response from Customer Service on 22 Apr 2024
Anton, it's wonderful to hear that you found our team members at Sonesta ES Suites New Orleans Convention Center polite and friendly. We are also glad that our location's variety of dining options added to your experience. We can't wait to welcome you back.

10/10 Excellent

Shameka

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They was nice and kindness
Stayed 1 night in Apr 2024
Response from Customer Service on 23 Apr 2024
Shameka, we're delighted to read your review of Sonesta ES Suites New Orleans Convention Center. It's wonderful to hear that our team members treated you with the kindness you deserved. We look forward to welcoming you back on your next visit to New Orleans Convention Center.

8/10 Good

Mona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property exceeded my expectations in its customer service (getting a free upgrade), convenient location and breakfast buffet. The only downside was that my room was located next to the staircase door so I heard the door being opened and closed into the night and morning one night.
Stayed 2 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Mona, thank you for sharing your experience at Sonesta ES Suites New Orleans Convention Center. We're thrilled to hear that you appreciated our excellent customer service and enjoyed our convenient location as well as breakfast buffet. However, we apologize for any noise disruptions you experienced due to your room location. We value your feedback and hope to have the opportunity to serve you better in the future.

6/10 Okay

nicole

Travelled with family and small children
Liked: Staff & service
The staff was nice, very pleasant, the room just had some issues nothing major. We had to call the front desk to fix the television, then replace the television remote. We had to continuously as for more towels and wash clothes and housekeeping never came to clean the room, not even when we requested for the room to be clean. The room did have a damp carpet smell. But it was a safe place to stay and in walking distance of a lot downtown.
Stayed 3 nights in Mar 2024
Response from Customer Service on 21 Apr 2024
Nicole, we appreciate the feedback. It appears that there were some technical challenges with your entertainment system, for which we apologize. In addition, it seems you encountered some difficulties regarding linen replenishment and room cleaning. We aim to provide a vibrant and flawless living space so it's regrettable that this was not entirely your experience. The comments about the room's aroma are also noted. However, we're pleased to know that you found the location convenient and the surroundings safe. We hope to address these areas as we continuously work to enhance our guest experience.

10/10 Excellent

Traci

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for the 5 out of 5 rating, Traci!We're thrilled to see how much you enjoyed staying at Sonesta ES Suites New Orleans Convention Center. We look forward to hosting you again in the near future! Thank you again for sharing.