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Reviews of New Orleans Marriott

4 out of 5
New Orleans Marriott
555 Canal St, New Orleans, LA

Reviews

8.4

Very good

Rating 10 - Excellent. 893 out of 1724 reviews" "
Rating 8 - Good. 441 out of 1724 reviews" "
Rating 6 - Okay. 220 out of 1724 reviews" "
Rating 4 - Poor. 96 out of 1724 reviews" "
Rating 2 - Terrible. 74 out of 1724 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sinchan, Midland

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2024
Response from Resident Manager on 26 May 2024
Dear Sinchan, We are glad you enjoyed your time at New Orleans Marriott. Thank you for your nice rating, and we look forward to your next visit. Sincerely, Javier Rodriguez Resident Manager

6/10 Okay

Allan

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Hidden fees were applied to our room charge. What a rip off
Stayed 6 nights in May 2024
Response from Resident Manager on 23 May 2024
Dear Allan, Thank you for choosing Marriott and for taking the time to post a review. We regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. We appreciate your business, and we hope to see you again the next time you visit the area.Sincerely, Javier Rodriguez Resident Manager

4/10 Poor

Thomas

Travelled with partner
Disliked: Staff & service
It was ok but I didn't like the service of the people at the front desk it took my longer than it should of to check in and the rooms wasn't all that but I did like the service of the luggage handlers and the maids they was very professional but the front desk don't have enough staff and they don't have the best people friendly attitudes
Stayed 2 nights in May 2024
Response from Resident Manager on 20 May 2024
Dear Thomas, Thank you for taking the time to leave a review; we appreciate your feedback. Please accept our apologies for the lack of attentiveness you encountered at our front desk and for the inconvenience caused by the delay upon check-in. We know a first impression is essential, and what you experienced is not typical. Please know that we will address your comments with our team to ensure they are not repeated, and we are grateful for your feedback. On the positive side, we appreciate you mentioning our bell desk and housekeeping team. We would love the opportunity to welcome you back and provide you with the perfect stay you deserve.Sincerely, Javier Rodriguez Resident Manager

2/10 Terrible

Dominique, Wake forest

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Overall, the property was nice but I did not get the credit I was suppose to get for tourist activities. I called to speak with a representative and told they were another representative would reach back out with in 72 hours. I haven't heard from anybody
Stayed 3 nights in May 2024
Response from Resident Manager on 22 May 2024
Dear Dominique, Thank you for sharing your candid review. We regret your concern regarding the hotel credit and apologize for not resolving this satisfactorily. We strive to give every guest genuine and authentic hospitality; therefore, we sincerely apologize for the lack of attentiveness on our part. We will share your comments with our team appropriately, and we appreciate your patience. Sincerely, Javier Rodriguez Resident Manager

6/10 Okay

Mohammad

Travelled with group
Liked: Staff & service
we were stiffed with " Daily Destination Fee " which took away any savings from buying a package deal from Expedia! This was not disclosed at the time of purchase.
Stayed 4 nights in May 2024
Response from Resident Manager on 20 May 2024
Dear Mohammad, Thank you for reviewing your recent stay with us. We regret your disappointment with the destination fee associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. We appreciate your business and hope to have another opportunity to serve you again whenever you are in the area.Sincerely, Javier Rodriguez Resident Manager

6/10 Okay

Luis

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Overall great property however, room was dirty. After taking a closer inspection of the room, it was observed that the bathroom was not clean. It had vomit stains on the side, as if the people before me had a little to much fun on bourbon street. Overall would good but would have been better if it was cleaner. 2/5 stars.
Stayed 1 night in May 2024
Response from Resident Manager on 17 May 2024
Dear Luis, Thank you for evaluating your stay. We are happy to know you enjoyed your time with us overall. However, we are sorry you had issues with the housekeeping oversights in your room. We want to exceed every guest's expectations, so we are disappointed this did not happen during your visit. Your concerns have been shared with our team, and we are grateful for the feedback. What you experienced is not typical, and we would love for you to give us another try to make it up to you!Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Abdlellah, Elmwood Park

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Resident Manager on 16 May 2024
Dear Abdlellah, Thank you for the perfect rating. We are glad you had a wonderful time at New Orleans Marriott. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Javier Rodriguez Resident Manager

6/10 Okay

Fatiyah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was very clean and staff was professional. They could have a microwave in the room and also should have complimentary breakfast. That breakfast was to expensive just to be below average
Stayed 3 nights in May 2024
Response from Resident Manager on 15 May 2024
Dear Fatiyah, Thank you for sharing the specifics of your stay with us. We are sorry you were disappointed by not having a microwave in the room. Please know we welcome you to reach out to our front desk at any time for items you need to make your visit more comfortable; we are always here to help. We also regret your disappointment with our breakfast options. We appreciate your remarks and will share them appropriately. We hope you will give us another chance to prove we are committed to providing outstanding hospitality. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Mayu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Resident Manager on 14 May 2024
Dear Mayu, We are delighted you had an outstanding stay at the New Orleans Marriott and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Sincerely, Javier Rodriguez Resident Manager

8/10 Good

FRANCINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. What I didn’t like was parking at the hotel, rate of $49 per night.
Stayed 2 nights in May 2024
Response from Resident Manager on 13 May 2024
Dear Valued Guest, Thank you for taking the time to leave feedback about New Orleans Marriott. We are glad you loved our friendly service, delicious breakfast offerings, and clean accommodations. That said, we are sorry for not meeting your expectations and for your disappointment with the WiFi costs. We appreciate your remarks and will share them appropriately. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Robert

Liked: Amenities
.
Stayed 1 night in May 2024
Response from Resident Manager on 12 May 2024
Dear Robert, We are thrilled you had an excellent stay at New Orleans Marriott, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Alex

It was noce
Stayed 2 nights in Mar 2024
Response from Resident Manager on 11 May 2024
Dear Alex, On behalf of our team at New Orleans Marriott, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to New Orleans.Sincerely, Javier Rodriguez Resident Manager

8/10 Good

Chanequa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The price to park is a little to high. And the room was basic and small .
Stayed 2 nights in May 2024
Response from Resident Manager on 10 May 2024
Dear Chanequa, Thank you for the review of New Orleans Marriott. While we appreciate your nice rating, we are disappointed you had some concerns with your room. Please know our front desk is always available and happy to help make your stay more comfortable. We also regret your disappointment with the parking costs. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. It was our pleasure hosting you, and we look forward to your next visit. Sincerely, Javier Rodriguez Resident Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Resident Manager on 9 May 2024
Dear Michael, Thank you for sharing a nice rating of your experience at the New Orleans Marriott. We are happy to see your stay was pleasant and look forward to having the pleasure of hosting you again soon. Sincerely, Javier Rodriguez Resident Manager

2/10 Terrible

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Resident Manager on 8 May 2024
Dear Kiara, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are sorry your visit did not live up to your expectations and hope you will give us another opportunity to regain your trust. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quality hotel, professional staff
Stayed 4 nights in May 2024
Response from Resident Manager on 7 May 2024
Dear Thomas, Thank you for reviewing your stay at the New Orleans Marriott. We strive to ensure every guest has a comfortable and relaxing stay and will be sure to share your compliments with our team. It was a pleasure accommodating you, and we look forward to your next visit. Sincerely, Javier Rodriguez Resident Manager

8/10 Good

Ajamu, Houston

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Great location to be near the action, however you can tell that the hotel is a bit older.
Stayed 2 nights in Apr 2024
Response from Resident Manager on 6 May 2024
Dear Ajamu, Thank you for your feedback regarding your stay at New Orleans Marriott. We appreciate your nice rating and are glad our location was perfect for your needs. That said, we regret you felt our property needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. Thank you again, and we look forward to being your hotel of choice every time you are in the area. Sincerely, Javier Rodriguez Resident Manager

4/10 Poor

STEVE

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Bad experience with the parking valet. He entered vehicle while wife was seated. He was attempting to move our vehicle without permission
Stayed 2 nights in May 2024
Response from Resident Manager on 10 May 2024
Dear Steve, Thank you for taking the time to share your thoughts. We apologize for the level of service you received from one of our associates during your time with us and for the inconvenience this caused you. We will convey your comments to the appropriate individuals as we are committed to reflecting the high level of hospitality we strive to give every guest. We appreciate your patience and would welcome the opportunity to restore a favorable impression of our hotel in the future. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

chuck

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel and staff
Stayed 1 night in May 2024
Response from Resident Manager on 4 May 2024
Dear Chuck, Thank you for your review of New Orleans Marriott. We are pleased you enjoyed your overall stay and that you particularly liked the courteous service provided by our associates. It was a pleasure hosting you, and we look forward to welcoming you again soon.Sincerely, Javier Rodriguez Resident Manager

4/10 Poor

Raja

Disliked: Staff & service
Stayed 4 nights in Apr 2024
Response from Resident Manager on 3 May 2024
Dear Raja, Thank you for leaving your rating. We never want to disappoint any of our guests, so we apologize for any concerns you had during your stay. We appreciate you choosing us and hope you will visit again soon. Sincerely, Javier Rodriguez Resident Manager

6/10 Okay

Melissa

Cockroaches in the room, musty air. Charged incidental fee twice. Added on an activity fee that was almost $100 extra dollars. Good location and the bar is nice, but overall not worth the price ($1400 all told for four nights).
Stayed 4 nights in Apr 2024
Response from Resident Manager on 4 May 2024
Dear Melissa, Thank you for sharing your feedback. We apologize for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We will share your remarks with the appropriate individuals as we always look for ways to improve. We are also sorry for the cleanliness issues you had in your room. We value your comments and will convey them to our team. We are grateful for your patience and hope you will consider giving us a second chance the next time you are in the area. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adjacent to the French Quarter and in walking distance to Caesars.
Stayed 6 nights in Apr 2024
Response from Resident Manager on 1 May 2024
Dear Kim, Thank you for being our guest at the New Orleans Marriott. We are glad you had a great time with us and that our location was perfect for your needs. It was a pleasure accommodating you, and we look forward to your return visit. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I dont like the resort fee of 20.00 everyday. Having to pay for wifi is a joke in this day and age. Very nice lobby. Food and drinks were good Staff very nice and friendly. Carpets need a deep clean or replaced Great location
Stayed 2 nights in Apr 2024
Response from Resident Manager on 1 May 2024
Dear Cheryl, Thank you for choosing New Orleans Marriott. We are glad our associates left a lasting impression and that you loved our convenient location and beautiful lobby area. We are also happy you loved our delicious food and drink offerings. That said, we are sorry for the concerns you had with our carpets. We will share your remarks with our team as we always look for ways to improve. We also regret your disappointment with some of the extra costs associated with your visit. We understand your frustrations if these costs came as a surprise to you, and we appreciate your feedback. It was our pleasure hosting you, and we look forward to your next stay. Sincerely, Javier Rodriguez Resident Manager

4/10 Poor

Mitchell

Travelled with family
Room smelled like an old smoking room. Front desk stated that is just how our rooms smell. People passed out and panhandling outside property on the sidewalk. Bathroom was extremely small with no bath fan.
Stayed 3 nights in Apr 2024
Response from Resident Manager on 30 Apr 2024
Dear Mitchell, Thank you for the review and for sharing your experience. We apologize for not meeting your expectations and for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns and appreciate you bringing this to our attention. We are also sorry for your disappointment with the size of the bathroom. We value your comments and will address them appropriately. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Arlyne, New York

Liked: Amenities
Centrally located
Stayed 3 nights in Apr 2024
Response from Resident Manager on 28 Apr 2024
Dear Arlyne, We are delighted we exceeded your expectations for a memorable stay at New Orleans Marriott and appreciate you sharing your experience with other travelers. We are glad our location was perfect for your travel needs. Thank you for choosing us, and we look forward to seeing you on your next visit to New Orleans. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

David

Business traveller, Travelled with partner
Liked: Amenities, property conditions & facilities
Ve
Stayed 5 nights in Apr 2024
Response from Resident Manager on 28 Apr 2024
Dear David, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at New Orleans Marriott. We look forward to your return and wish you all the best with your future travels. Sincerely, Javier Rodriguez Resident Manager

6/10 Okay

D

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Resident Manager on 28 Apr 2024
Dear Valued Guest, Thank you for your visit. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Tiffany, Biloxi

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great birthday weekend there. Felt very safe and there was easy access to everything going on in the French Quarter fest!
Stayed 2 nights in Apr 2024
Response from Resident Manager on 26 Apr 2024
Dear Tiffany, We love it when people include us in their special celebrations; therefore, we are glad we could help make your birthday an enjoyable event. We are happy our location perfectly suited your travel needs and that you had a great time with us. Thank you for your comments, and we look forward to your return. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Tera

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Resident Manager on 23 Apr 2024
Dear Tera, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at New Orleans Marriott, we invite you to come back and stay with us again whenever you are in the area. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Terry

Liked: Cleanliness, amenities
I love staying here! We stay here every time we visit New Orleans
Stayed 2 nights in Feb 2024
Response from Resident Manager on 22 Apr 2024
Dear Terry, It is always a pleasure to read from our loyal guests and to know we are continually exceeding expectations. We are glad to know you enjoyed your stay. We appreciate your kind review and look forward to your next stay at New Orleans Marriott.Sincerely, Javier Rodriguez Resident Manager

4/10 Poor

Samuel

Stayed 3 nights in Apr 2024
Response from Resident Manager on 12 May 2024
Dear Samuel, Thank you for taking the time to share your rating. We are sorry if we missed out on any essential opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely, Javier Rodriguez Resident Manager

8/10 Good

JOSEPH C

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We reserved a suite our room was unavailablendue to over booking 2 out of 4 nights. We the same excuse "sorry our staff made an error" 2 night in a row. Unacceptable and very inconvienent.
Stayed 4 nights in Apr 2024
Response from GENERAL MANAGER on 27 Apr 2024
Dear Joseph, Thank you for visiting us. While we appreciate your nice rating, we are sorry for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. We have procedures in place to prevent this from happening. On the rare occasion, this does occur, we try to honor all reservations to the best of our ability. We hope you will consider giving us a second chance the next time you are in the area. Sincerely, Javier Rodriguez Resident Manager

8/10 Good

Sal Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 4 nights in Apr 2024
Response from Resident Manager on 16 Apr 2024
Dear M. Joseph, We are delighted we exceeded your expectations for a memorable stay at New Orleans Marriott. We agree that we have an outstanding location and hope you were able to visit the French Market, which boasts three centuries of history and six blocks of shopping. Thank you for being our guest, and we look forward to seeing you on your next visit to New Orleans. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

MANDRIKA, RICHMOND HILL

Stayed 4 nights in Apr 2024
Response from Resident Manager on 17 Apr 2024
Dear Mandrika, Thank you for choosing New Orleans Marriott. We were pleased we exceeded your expectations during your visit. If you find yourself in our area again, we look forward to having another opportunity to provide you with an exceptional stay. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Resident Manager on 17 Apr 2024
Dear Stacey, It is wonderful to know you enjoyed everything about your time at New Orleans Marriott and that we exceeded your expectations. We strive to provide everything needed for the perfect stay. We appreciate your kind rating and look forward to you being able to stay with us again soon. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Guiteu

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Apr 2024
Response from Resident Manager on 16 Apr 2024
Dear Guiteu, Thank you for rating your experience at New Orleans Marriott. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We look forward to being your hotel of choice whenever you return to the area. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was professional and friendly. Beautiful hotel, wonderful room, delicious food and the drinks were spot on.
Stayed 1 night in Apr 2024
Response from Resident Manager on 16 Apr 2024
Dear Denise, Thank you for reviewing your recent stay at New Orleans Marriott. We are glad our associates exceeded your expectations and that you loved our well-appointed accommodations and delicious food offerings. We will share your kind words with everyone for their job well done. It was a pleasure welcoming you, and we look forward to you choosing us every time your travels bring you to our area. Sincerely, Javier Rodriguez Resident Manager

6/10 Okay

Bob

Travelled with group
Liked: Cleanliness
Convenient
Stayed 2 nights in Apr 2024
Response from Resident Manager on 15 Apr 2024
Dear Bob, Thank you for your stay. We are sorry if there were a few issues that kept you from giving us a higher rating. We regret any inconvenience this caused and hope you will return for the perfect visit you deserve. Sincerely, Javier Rodriguez Resident Manager

4/10 Poor

Yarima

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Resident Manager on 15 Apr 2024
Dear Yarima, Thank you for visiting us. We genuinely regret you did not enjoy your stay and want to extend our apologies for not living up to your expectations. We hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, convenient to walk to French Quarter, great restaurants near by. Staff was very helpful and friendly.
Stayed 4 nights in Apr 2024
Response from Resident Manager on 10 Apr 2024
Dear Sheila, Thank you for making New Orleans Marriott a part of your travel plans. We are glad you loved the thoughtful hospitality from our associates and will share your kind remarks with everyone. It was also great to know our location was perfect for your needs. It was a pleasure serving you, and we look forward to your return visit. Sincerely, Javier Rodriguez Resident Manager

8/10 Good

Jolonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 2 nights in Apr 2024
Response from Resident Manager on 10 Apr 2024
Dear Jolonda, We are happy you chose New Orleans Marriott for your recent visit. It was our pleasure having you as our guest, and we look forward to you revisiting us the next time your travel brings you to our area. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Nathalia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Apr 2024
Response from Resident Manager on 8 Apr 2024
Dear Nathalia, It was a pleasure receiving your fantastic rating for New Orleans Marriott. We are glad we exceeded your expectations and appreciate your comments regarding our well-kept property. Thank you for being our guest; we look forward to your next visit. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are nice and friendly. Hotel is clean and comfortable but small bathroom.
Stayed 1 night in Apr 2024
Response from Resident Manager on 8 Apr 2024
Dear Joel, Thank you for the review and for taking the time to recognize New Orleans Marriott. We are delighted to know how much you enjoyed our clean property and the excellent service provided by our associates. That said, we regret the concerns you had regarding the size of your bathroom. Please know our front desk is always available and happy to help make your stay more comfortable. Thank you once more, and we look forward to hosting you again soon. Sincerely, Javier Rodriguez Resident Manager

8/10 Good

Ashley, Old Greenwich

Travelled with family
Liked: Amenities
The property was tired and the rooms could use an update. Service was slow but the people were very nice.
Stayed 2 nights in Apr 2024
Response from Resident Manager on 9 Apr 2024
Dear Ashley, Thank you for making New Orleans Marriott a part of your travel plans. We appreciate your nice rating and are happy to see you liked some aspects of your visit. That said, we regret you felt our property needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. It was a pleasure welcoming you, and we look forward to you choosing us again soon. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

michele

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient to everything in the french quarter
Stayed 4 nights in Mar 2024
Response from Resident Manager on 12 Apr 2024
Dear Michele, It is a pleasure to read your review about New Orleans Marriott. We are glad our location was convenient for everything you wanted to do on this visit. Thank you for choosing us, and we look forward to your return visit. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Jerry, Allegan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Resident Manager on 1 Apr 2024
Dear Jerry, We enjoyed seeing your perfect rating and cannot thank you enough for it. On behalf of everyone here at New Orleans Marriott, we invite you to come back and stay with us again whenever you are in the area. Sincerely, Javier Rodriguez Resident Manager

6/10 Okay

Sherry

Business traveller
Liked: Staff & service
Overall it's good. The room I was in, I didn't feel it's a 4 star hotel though.
Stayed 3 nights in Mar 2024
Response from Resident Manager on 1 Apr 2024
Dear Sherry, Thank you for taking the time to post a review of your time with us. We were disappointed to read our accommodations did not provide the value for which you were hoping. We appreciate you for sharing your valuable feedback as we are continually striving to improve our guest experience. We hope you will give us another opportunity to provide you with the hospitality for which we are known. Sincerely, Javier Rodriguez Resident Manager

6/10 Okay

Sherry

Business traveller
Liked: Staff & service
Overall. It’s good
Stayed 3 nights in Mar 2024
Response from Resident Manager on 28 Mar 2024
Dear Sherry, Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Bryan Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Resident Manager on 28 Mar 2024
Dear Mr. Christopher, Thank you for the perfect rating of your time at New Orleans Marriott. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area. Sincerely, Javier Rodriguez Resident Manager

10/10 Excellent

Nakeasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!!! Water was a little slow draining from the tub but the overall experience was great!!!
Stayed 2 nights in Mar 2024
Response from Resident Manager on 19 Mar 2024
Dear Nakeasha, We appreciate you leaving your outstanding rating regarding your recent visit to the New Orleans Marriott. It is a pleasure to know you enjoyed all that we have to offer. That said, we regret not meeting some of your expectations. Thank you for all your remarks, and we look forward to having a chance to serve you again in the future. Sincerely, Javier Rodriguez Resident Manager