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Reviews of Courtyard by Marriott New Orleans Westbank/Gretna

3 out of 5
Courtyard by Marriott New Orleans Westbank/Gretna
5 Westbank Expressway, Gretna, LA

Reviews

8.4

Very good

Rating 10 - Excellent. 533 out of 1000 reviews" "
Rating 8 - Good. 250 out of 1000 reviews" "
Rating 6 - Okay. 102 out of 1000 reviews" "
Rating 4 - Poor. 53 out of 1000 reviews" "
Rating 2 - Terrible. 62 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

LaToya, Spring

Stayed 3 nights in May 2024

4/10 Poor

ThucNhu

Disliked: Staff & service
It's the worst checkin experience we receive from any hotel, and definitely not Marriott standard. The front desk agent doesn't know what she doing. Took her 30 minutes to check us. Give us the key and never told us where the elevator. We asked and she gave us a look and attitude. We got to the room and the bed doesn't look like been done/clean. It's very late and we need to be up early for funeral so we didn't care to call anyone but definitely not acceptable. The toilet look yellow and dirty, like someone pee and forgot to flush.. absolutely nasty. First time ever experience this type of room and service at Marriott or any hotel. DO NOT COME TO THIS HOTEL
Stayed 1 night in May 2024

10/10 Excellent

Brittiany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The property was well maintained.
Stayed 1 night in May 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that parking was free but there was limited amount. Overall good hotel
Stayed 1 night in May 2024

10/10 Excellent

Cory L

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire staff was super friendly.
Stayed 1 night in May 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close t0 freeway
Stayed 2 nights in May 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay. The front desk staff were top notch. Helpful and courteous.
Stayed 2 nights in May 2024

10/10 Excellent

Jordan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024

10/10 Excellent

Jeremy

Stayed 1 night in Feb 2024

6/10 Okay

Pamela

Stayed 4 nights in Apr 2024

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff, clean and good location.
Stayed 1 night in Apr 2024

10/10 Excellent

Hakam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people who were working were kind and helpful. Very clean and great rates.
Stayed 4 nights in Apr 2024

10/10 Excellent

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed a place to stay until we were able to board our Cruise the next. It was only 15 minutes from the port and loved the lounge and sitting area. Very relaxing.
Stayed 1 night in Apr 2024

10/10 Excellent

Nazneen

Travelled with partner
Liked: Amenities
Difficult to cross to get to the mall
Stayed 1 night in Feb 2024

10/10 Excellent

Rylee

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay!
Stayed 1 night in Mar 2024

8/10 Good

Lois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Samdhy

Stayed 1 night in Mar 2024

8/10 Good

Stephanie, Covington

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super kind and helpful. The room service and cleaning staff were also kind and helpful. The facility was clean overall. The pool was cloudy and didnt appear very clean. There weren’t towels at the pool either. The food service was incredibly slow. We waited over 15 minutes with a group in front of us and neither of us were served. There was only one person behind the counter and seemed to be one cook. We left and went to IHop instead.
Stayed 2 nights in Mar 2024

8/10 Good

RaNisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024

8/10 Good

Alisha

Travelled with family, Business traveller
The property is clean and the room is clean
Stayed 1 night in Mar 2024

10/10 Excellent

Brandisha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was really nice, staff wasn’t the most welcoming or friendly lol but I guess it’s fine.
Stayed 1 night in Mar 2024

10/10 Excellent

Tallen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful clean property that feels safe to park at and slightly away from the hustle and bustle
Stayed 3 nights in Mar 2024

10/10 Excellent

Daija

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Deven

Liked: Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

Michael

Stayed 1 night in Jan 2024

10/10 Excellent

DEANNA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, New and the scent when you walked in.
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb 2024
Thank you for staying with us. Safe Travels!

8/10 Good

Anne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful very nice I would definitely come back and stay highly recommended
Stayed 3 nights in Feb 2024
Response from GM on 27 Feb 2024
Thanks for staying with us! Safe Travels!

10/10 Excellent

Kaylynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from GM on 26 Feb 2024
Thank you for your review. We hope New Orleans treated you well. Safe travels!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Thank you for your review. Have a wonderful day!

2/10 Terrible

Keisha

Disliked: Amenities
I never stayed here ! Somebody used my card here and now they won’t give me my money back !
Stayed 6 nights in Feb 2024
Response from GM on 27 Feb 2024
Hello. We have a 48 hour cancellation policy. You did not show for the reservation that was booked. So within that policy we are able to charge a no show fee of first night's room and tax. See the policy on our brand site or here on Expedia.com. Have a great day.

10/10 Excellent

Alisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was beautiful and clean
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Thank you for the review! Have an awesome day!

10/10 Excellent

Tony, navarre

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff
Stayed 4 nights in Feb 2024
Response from GM on 27 Feb 2024
Thank you for the kind words. Have a wonderful day!

4/10 Poor

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Thanks for the review. We hope your enjoy your day.

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on 27 Feb 2024
Hello! Thanks for staying with us!

10/10 Excellent

Tylor

Stayed 1 night in Feb 2024
Response from GM on 27 Feb 2024
Thank you for the kind review! We hope to see you again!

10/10 Excellent

Hal, Spanish Fork

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful. My new go to hotel for New Orleans. Great property with favorable prices.
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Thank you for staying with us. Have a safe and memorable trip home or wherever your travels take you!

10/10 Excellent

Onasia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were friendly and accommodating. The area around the hotel was also quiet and safe.
Stayed 2 nights in Feb 2024
Response from GM on 22 Feb 2024
Thank you for staying with us. We hope you have a great week and Safe Travels!

10/10 Excellent

Sudhir

Stayed 2 nights in Feb 2024

4/10 Poor

Mya

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk staff were not very inviting. My first night, there was an emergency in the middle of the night where the fire department and police were called. No one called to check on us and anytime we inquired about the events that took the place, we were told they had no knowledge of what happened. Also, there is no room service. We were told room service was every other day. My stay was for 4 nights and I slept on the same sheets all 4 nights. Not a great experience.
Stayed 4 nights in Feb 2024
Response from GM on 22 Feb 2024
Hello, I see you noticed that we do take guest and staff safety very serious. And if the incident is taken care of it does not need to be broadcasted to cause more panic. I apologize for housekeeping not getting into your room. I have notified housekeeping on how your experience was, and will better take care of our guest for a better guest experience. We hope you have a wonderful rest of your week. Safe travels.

4/10 Poor

Crystal

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Upon checking in we were unable to use our credit card because "we dont accept this type". They also wouldn't take cash. We asked for pool towels and they said it was closed. There were no signs indicating this. We were only given three shower towels for four people. The second day they did not clean our room and only offered one towel when we asked for more. Every front desk meember we encountered was incredibly rude. We will never stay in this location again.
Stayed 2 nights in Feb 2024
Response from GM on 22 Feb 2024
Hello, During Mardi Gras it does seem to get hectic and there is a lot of moving parts. It might seem that staff is off putting, but maybe just busy. For that I do apologize. You are correct we do not accept prepaid debit cards or cash. We do accept payment by major credit card companies or larger banking financial institutions. It is our standard to provide 3 towels per room and are happy to give additional if requested. We hope that you find accommodations else where that suit your needs. Safe travels!

2/10 Terrible

Candy

Stayed 1 night in Feb 2024

10/10 Excellent

Annie, Savannah

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was nice and the room looked like the pictures
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Thank you for staying with us. We hope New Orleans treated you kindly! Safe Travels!

10/10 Excellent

Dennis, Palmyra

Liked: Cleanliness, staff & service, property conditions & facilities
A very easy drive from the airport. Check in very easy in person or online. Room clean and comfortable. Worth the price and would stay here again if visiting the city.
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Thank you for staying with us. We hope New Orleans treated you kindly! Safe Travels!

8/10 Good

Conterze

Stayed 1 night in Feb 2024

10/10 Excellent

Hadasah

Liked: Cleanliness, staff & service, property conditions & facilities
Good distance from all the action but not too close.
Stayed 3 nights in Feb 2024
Response from GM on 22 Feb 2024
Thank you for staying with us. We hope New Orleans treated you kindly! Safe Travels!

10/10 Excellent

Errol

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from GM on 15 Feb 2024
Stay Cool! Safe Travels!

2/10 Terrible

naz

Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right off the interstate, super convenient.
Stayed 2 nights in Feb 2024
Response from GM on 15 Feb 2024
Location Location Location is the key! Safe Travels!

10/10 Excellent

Jasmine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the area this hotel is in
Stayed 1 night in Feb 2024
Response from GM on 15 Feb 2024
I love that you love the area! Safe Travels!