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Reviews of Country Inn & Suites by Radisson, Metairie (New Orleans), LA

3 out of 5
Country Inn & Suites by Radisson, Metairie (New Orleans), LA
2713 N Causeway Blvd, Metairie, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 603 out of 1182 reviews" "
Rating 8 - Good. 307 out of 1182 reviews" "
Rating 6 - Okay. 117 out of 1182 reviews" "
Rating 4 - Poor. 72 out of 1182 reviews" "
Rating 2 - Terrible. 83 out of 1182 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Anna, Taylor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is an absolutely not for solo female travelers (& anyone who appreciates a full night’s sleep)
Stayed 1 night in May 2024

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Used this hotel for a quick get away and was more than pleased! Rooms were clean, staff was friendly and parking was safe and easy to get to!
Stayed 2 nights in May 2024

8/10 Good

Angela, Byram

Travelled with partner
Liked: Amenities
I booked a hotel room, but instead it was like a motel. My room was not located inside the hotel, my room was located on an external part of hotel, with the door outside. I did not feel safe. If I had known I would have a external room, I would never have booked this hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Starla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely wonderful will be back to stay again
Stayed 2 nights in May 2024

8/10 Good

Fran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and out
Stayed 2 nights in May 2024

8/10 Good

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was the perfect place to stay with my babies before my sons appointment in New Orleans. The room so so spacious and the people there were so nice!
Stayed 1 night in May 2024
Response from Gregory Rose on 20 May 2024
Dear Elizabeth,We are excited to see you enjoyed your stay with us and hope to have you back soon.

10/10 Excellent

Amit

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Except that it is on a road where getting to the hotel was hard
Stayed 2 nights in May 2024
Response from Gregory Rose on 20 May 2024
Dear Amit,We are glad to see you had an enjoyable stay with us and hope to have you back soon.

10/10 Excellent

Starla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful can’t wait to go back
Stayed 1 night in May 2024
Response from Gregory Rose on 20 May 2024
Dear Starla,We are glad you enjoyed the property and cant wait to see you again.

6/10 Okay

Leah

Travelled with family and small children
Disliked: Cleanliness, staff & service
The lobby, pool and courtyard were pretty decent. So was the room but there were cracks in the cabinet and room service never cleaned our room our entire 4 day stay.
Stayed 4 nights in May 2024
Response from Gregory Rose on 20 May 2024
Dear Leah,We apologize housekeeping did not service your room we will use this to improve future stays.

6/10 Okay

Kirah

Travelled with group
Stayed here for a birthday weekend. Booked two rooms could not get them together. One of the rooms had a mildew smell to it and was told nothing could be done about it.
Stayed 4 nights in Apr 2024
Response from Gregory Rose on 20 May 2024
Dear Kirah,Thank you for the feedback we are going to look into the room you occupied and see if we can pinpoint a problem

10/10 Excellent

Lolis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked last minute for a bad bunny concert. Room was very clean when my group went. Looked like they were doing some remodeling but i qould come back for future concerts in NOLA.
Stayed 1 night in May 2024
Response from Gregory Rose on 20 May 2024
dear lolis,Glad to see you enjoyed the stay with us and hope to see you for the next concert.

8/10 Good

Gavin, Surrey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent value, the location was clean, safe, the staff were very welcoming and hospitable. Hotel is understandably a bit dated and close to high traffic areas
Stayed 4 nights in Apr 2024
Response from Gregory Rose on 20 May 2024
Dear Gavin,Glad to hear you enjoyed your stay with us and hope to have you back again soon.

8/10 Good

David

Liked: Cleanliness, staff & service
Room was decent but was in need of some fixes.
Stayed 2 nights in May 2024
Response from Gregory Rose on 20 May 2024
Dear David,We are glad to see you enjoyed your stay with us and hope to have you back soon.

8/10 Good

Janet, Beaumont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located near I-10, but not noisy. Its very unassuming & if you're not careful youll drive right by. The bed was surprisingly comfortable with a variety of pillows. The bathroom was spacious for an older hotel. They have obviously remodeled & do their best to keep the property clean. There is an outdoor pool, we didn't get the opportunity to use it, but it was clean & well kept.They offer breakfast. Located close to a mall & many restaurants. Overall we were pleasantly surprised by how comfortable & safe this hotel was.
Stayed 2 nights in May 2024
Response from Gregory Rose on 20 May 2024
Dear Janet,Happy to see you enjoyed your stay with us and hope you pick us again in the future.

8/10 Good

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Gregory Rose on 20 May 2024
Dear Joseph,We are happy to see you enjoyed your stay with us.

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Gregory Rose on 11 May 2024
Dear Wayne,Excited to see you thought the property was great and hope to have you back with us soon.

6/10 Okay

Delfine

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The toilets would not flush during the stay. No one contacted me about it, nothing was done.
Stayed 3 nights in May 2024
Response from Gregory Rose on 8 May 2024
Dear Delfine,We apologize that the toilet did not work properly during your stay, but upon further review this was not brought to our attention until your check out date. We would have 100% solved this issue during your stay if we would have known. We hope you stay with us again so we can rectify this issue.

10/10 Excellent

Laura

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Thank you
Stayed 2 nights in May 2024
Response from Gregory Rose on 8 May 2024
Dear Laura,We are glad to see you enjoyed your stay with us. Hope to see you again soon.

8/10 Good

Byron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Gregory Rose on 8 May 2024
Dear Byron,Looks like you had a good stay with us and hope to offer many more good stays when you are back in town.

10/10 Excellent

Whitney

Travelled with partner
Liked: Amenities, property conditions & facilities
Overall great experience!! Staff was pleasant, very clean! Room wasn’t smelly, bed decent. Great bathroom. Nice & clean pool area! Parking included, full breakfast included that was great! Great location for traveling & wanting to kind of go all around! Thanks!!
Stayed 2 nights in May 2024
Response from Gregory Rose on 8 May 2024
Dear Whitney,It was our pleasure to see you enjoy the hotel as you did and hope to have you back with us soon.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good hotel
Stayed 5 nights in May 2024
Response from Gregory Rose on 8 May 2024
Dear William,We are happy to see you enjoyed your stay with us and hope to have you back with us soon.

6/10 Okay

T

Travelled with family and small children
Liked: Cleanliness, staff & service
Bed was comfy and spacious bathroom. Elevator and Bedroom had like a wet smell.
Stayed 1 night in May 2024
Response from Gregory Rose on 8 May 2024
Dear T,We are glad you enjoyed the bed and bathroom. We apologize for any smell you may have encountered and are looking into that now.

6/10 Okay

Henry

Liked: Staff & service, amenities
My stay was ok, but I’ve stayed at better properties for lower the price. Granted it was Jazz Festival weekend. The room had fresh linens, towels and hot water but the road in front of the hotel is full of traffic due to construction. The room felt and smelled damp my entire stay. Unfortunately, the window unit in my room kept the room cool but the humidity was still high. I was put in a room in front of the ice maker, so I got to hear that through out the day/night. The complimentary breakfast was excellent though. They have a nice selection of hot and cold options to eat.
Stayed 2 nights in May 2024
Response from Gregory Rose on 8 May 2024
Dear Henry,We are happy to see that the breakfast was a nice point of your stay.

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was good. Served its purpose for our stay. Very good breakfast. When I booked it said a welcome drink upon arrival as it was VIP. Didn’t happen as no bar in hotel.
Stayed 2 nights in May 2024
Response from Gregory Rose on 8 May 2024
Dear Brenda,We apologize that your perk was not delivered it should have just been a soda at the desk when checking in.

4/10 Poor

Aliaksandr

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities
No restaurant on property. It is more like a motel rather than a hotel. Noisy.
Stayed 1 night in May 2024
Response from Gregory Rose on 8 May 2024
Dear Aliaksandr,We apologize for the misunderstanding but we only offer breakfast and do not advertise a restaurant. Hope on future trips to New Orleans you will stay with us again.

8/10 Good

jim, Saskatoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second visit, as I came for Jazz festival last year as well. I was in a quieter spot in the hotel last year, but when I spoke with the desk staff about some noisy people next door to my room, they took care of it. In general, the property is in good shape. Could use new outdoor carpeting in the pool area. This location is convenient if you don’t want to drive, as a bus stops very near to the hotel, and a single straightforward transfer has you downtown in short order. I would likely book here again.
Stayed 4 nights in Apr 2024
Response from Gregory Rose on 8 May 2024
Dear Jim,We are happy to see you enjoyed your stay with us and look forward to having you back next year.

8/10 Good

Gerald

Stayed 2 nights in Apr 2024

10/10 Excellent

Dagoberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quality for the price.
Stayed 2 nights in Apr 2024
Response from Gregory Rose on 1 May 2024
Dear Dagoberto,We are glad to see you enjoyed the hotel and hope to have you back soon.

2/10 Terrible

Gabriella

Stayed 1 night in Apr 2024

6/10 Okay

Venkata Neelima

Stayed 1 night in Apr 2024

8/10 Good

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities
I've stayed here several times and it's always been pleasant. This time, there was an issue with no running water for a time, but it was doable and we were advised as soon as we checked in.
Stayed 2 nights in Apr 2024
Response from Gregory Rose on 1 May 2024
Dear Pamela,We are happy to see you enjoyed your stay with us again and we are thankful that you understood the issues with the water.

10/10 Excellent

Gerald

Stayed 2 nights in Apr 2024
Response from Gregory Rose on 1 May 2024
Dear Gerald,Happy to see you enjoyed your stay with us.

8/10 Good

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gregory Rose on 1 May 2024
Dear Walter,We are happy to see you enjoyed your stay with us and hope to have you back sometime.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The efficiency of service. The room was spacious. parking was easy Quick and convenient. Check in and check out was a breeze despite the extra fee and tax in person but i understand needing collateral for any nuisances. No noise. Breakfast being included was a bonus.
Stayed 1 night in Apr 2024
Response from Gregory Rose on 1 May 2024
Dear Richard,We are glad you enjoyed your stay with us and hope to have you back with us again soon.

2/10 Terrible

Shazzanne

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
During my stay, I encountered several issues that significantly impacted my experience. Firstly, upon entering the room, I was dismayed to find stained bedding and linens. This was not only unsightly but also concerning from a cleanliness standpoint. Additionally, I was surprised to discover that housekeeping services were not provided during my stay, leaving me to address the stained bedding and linen myself. I was provided with only two sheets to make the bed, which further added to my frustration and discomfort. I had to sleep on a stained bed with sheets layered over it.
Stayed 1 night in Apr 2024
Response from Gregory Rose on 28 Apr 2024
Dear Shazzanne,We apologize for any discomfort during you stay and hope you give us another chance to rectify the issues you ran into.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Gregory Rose on 28 Apr 2024
Dear Allen,We are happy to see you enjoyed your stay with us and hope to have you back again soon.

8/10 Good

Turquoise

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a very nice stay the only thing i didn't like was they charged my card twice and i still haven't got my money other than that it was ok
Stayed 2 nights in Apr 2024
Response from Gregory Rose on 28 Apr 2024
Dear Turquoise,I apologize for the experience you had with your card being charged twice, We have looked into your reservation and only see one charge the other charge should be returned back to you within 3 to 5 business days.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy ; breakfast 10/10
Stayed 4 nights in Apr 2024
Response from Gregory Rose on 26 Apr 2024
Dear Whitney,We are glad you enjoyed the breakfast we will share this feedback with our cafe staff.

10/10 Excellent

Whitney

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the property itself was right off a busy interstate, I still felt extremely safe, the staff was courteous, and my room was very spacious.
Stayed 1 night in Apr 2024
Response from Gregory Rose on 26 Apr 2024
Dear Whitney,We are glad you felt safe at the property guest satisfaction and safety are always one of our highest goals.

10/10 Excellent

EDGAR, HENDERSON

Stayed 1 night in Apr 2024
Response from Gregory Rose on 20 May 2024
Dear Edgar,We are glad to see you enjoyed your stay with us and we hope to see you again soon.

10/10 Excellent

Brandi, Marianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gregory Rose on 26 Apr 2024
Dear Brandi,We are happy to see you enjoyed your stay with us and are looking forward to having you back again as soon as possible.

10/10 Excellent

Taira

Stayed 1 night in Apr 2024
Response from Gregory Rose on 20 May 2024
Dear Taira,Glad to see you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Shaquwanda

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great. We had no issues with the property being clean, we felt safe, and staff was friendly. The breakfast was also a huge plus!
Stayed 2 nights in Apr 2024
Response from Gregory Rose on 24 Apr 2024
Dear Shaquwanda,We are glad to hear that the hotel met everything you are looking for. We are looking forward to having you back with us soon.

10/10 Excellent

Leslie, Saint Martinville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff!!
Stayed 1 night in Apr 2024
Response from Gregory Rose on 24 Apr 2024
Dear Leslie,We are glad the staff left an impression on you and hope to have you back with us.

4/10 Poor

Billy, Lucedale

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and run down.
Stayed 1 night in Mar 2024
Response from Gregory Rose on 24 Apr 2024
Dear Bill,We apologize you feel that the hotel is old and worn down, we constantly have our maintenance staff doing preventative maintenance. wee will have them check the room you stayed in to see if it is one we need to get into thank you for the feedback.

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the beautiful courtyard with huge brick fireplace and pool. Big rooms with everything that you need. However our room smelled like heavy cologne and then someone tried to cover that up with a heavy spray. Otherwise would have been a great stay.
Stayed 1 night in Apr 2024
Response from Gregory Rose on 24 Apr 2024
Dear Tammy,We are glad to see you enjoyed your stay and apologize for any odors in the room. We hope you come back to visit us soon.

6/10 Okay

Steve

Room was not available after allowed check-in time. There were 3 - 4 others waiting for a room when I arrived. Staff was not friendly, probably because it was past her go home time!
Stayed 2 nights in Apr 2024
Response from Gregory Rose on 24 Apr 2024
Dear Steve,We apologize with the delay you experienced getting into your room, hopefully you can give us another chance to improve on that experience.

10/10 Excellent

Larry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a little problem with getting in my room but the maintenance man came and fixed it
Stayed 1 night in Apr 2024
Response from Gregory Rose on 24 Apr 2024
Dear Larry,We are glad to see that the problem was solved quickly and you enjoyed the rest of your stay.

6/10 Okay

Tiffany

Liked: Cleanliness, staff & service, amenities
The hotel was nice and the staff was friendly. My only complaint is that the mattress on the king size bed was hard...not rock hard but too hard...you felt it after you laid to rest.
Stayed 2 nights in Mar 2024
Response from Gregory Rose on 24 Apr 2024
Dear Tiffany,We apologize for the discomfort during your stay all of our rooms have Serta brand mattresses but we will look into the room you stayed in just to double check.

8/10 Good

Christian

Stayed 1 night in Apr 2024
Response from Gregory Rose on 11 May 2024
Dear Christian,Always happy to see a guest enjoyed their stay with us hope to have you back soon.