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Reviews of Chateau Hotel

3 out of 5
Chateau Hotel
1001 Chartres St, New Orleans, LA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 272 out of 421 reviews" "
Rating 8 - Good. 106 out of 421 reviews" "
Rating 6 - Okay. 23 out of 421 reviews" "
Rating 4 - Poor. 11 out of 421 reviews" "
Rating 2 - Terrible. 9 out of 421 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Sommer

Travelled with family
Liked: Staff & service
Propery staff was excellent. The room was pretty much clean except the bathroom shower had signs of mold and no extra rolls of toliet paper in the bathroom. The pool was nice but needs to be cleaned and needs a good remodel.
Stayed 7 nights in May 2024

10/10 Excellent

Hayley Rebekah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was close to Jackson Square and the French Market but also quiet, especially in the gorgeous courtyard. The staff at the front desk were excellent and anticipated our needs. The hotel is full of character and truly lovely.
Stayed 4 nights in May 2024

8/10 Good

darren

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in May 2024
Response from EP on 24 May 2024
Thank you for your feedback.

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a treat to have across the street gated parking..(for a price $50 per night) and a lovely clean pool to cool off from the heat in smelly New Orleans. Super location.. just a few small blocks from Jackson Square and Cafe du Monde. Clean rooms with lovely smelling body wash and shampoos. I think having a full sized mirror in our room would make it even better… and perhaps an attached retractable makeup mirror. Women need these things to get dressed and style their hair. We loved having access to the poolside ice machine. And our inside room was very quiet. Staff was super courteous and helpful! Reasonably priced too. We would revisit if ever we come back.
Stayed 2 nights in May 2024

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from EP on 22 May 2024
Thank you for your feedback

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe, clean and very comfortable.. The hotel staff is amazing!!
Stayed 1 night in May 2024
Response from EP on 21 May 2024
Thank you for your feedback.

10/10 Excellent

Richard

Hotel staff was extremely helpful well beyond my expectations..
Stayed 1 night in May 2024
Response from EP on 21 May 2024
Thank you for your feedback

8/10 Good

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from EP on 21 May 2024
Thank you for your feedback

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Normally we stay closer to Cannel. It was different being on the other side of Jackson Square and a short walk to Cafe du Monde. This is an older property, but well maintained. We were there on a Sunday night, but it was still quieter than I had expected. The staff was pleasant and helpful. Nearby parking is also a major plus.
Stayed 1 night in Mar 2024
Response from EP on 17 May 2024
Thank you for your feedback.

10/10 Excellent

JACKIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet. Rooms are very basic but comfortable. Smelled a bit musty but to be expected as the humidity is quite high. I’d definitely stay here again. Location is great for being close to everything. Felt very safe walking to and from the hotel. The hotel staff was very accommodating and helpful.
Stayed 4 nights in May 2024
Response from ep on 15 May 2024
Thank you for your feedback!

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was within walking distance of the places we like to go.
Stayed 5 nights in May 2024
Response from Chateau Hotel on 14 May 2024
We appreciate the feedback, Chad. It was a pleasure to host you, and we wish you safe travels

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds are so comfy- pool was nice and cool
Stayed 4 nights in May 2024
Response from Chateau Hotel on 14 May 2024
Thank you, William! We are so happy to see that you enjoyed your stay!

10/10 Excellent

Clay, Winchester

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very clean and beautiful.
Stayed 1 night in Apr 2024
Response from Chateau Hotel on 14 May 2024
Thank you, Clay! We appreciate your feedback. It was wonderful to have you as our guest.

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
The bed was very comfy and the room suited our needs. The only thing I had a problem with was no elevator and the narrow stairs to the 2nd floor was not an easy climb for me or my husband with our suitcases. Request ground floor if this is a problem for you.
Stayed 1 night in Apr 2024
Response from Chateau Hotel on 14 May 2024
Thank you for sharing! It was a pleasure to host you! Safe travels!

8/10 Good

timothy, Huntington Station

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charming, very walkable to all attractions House keeping could have been better
Stayed 4 nights in Apr 2024
Response from EP on 25 Apr 2024
Thank you for your feedback.!

6/10 Okay

Shane

Liked: Staff & service
Our room was adequate. Basics were there. Very sparse.
Stayed 1 night in Apr 2024
Response from EP on 24 Apr 2024
Thank you for your feedback.

10/10 Excellent

David

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to get the feel of New Orleans
Stayed 3 nights in Apr 2024
Response from Chateau Hotel on 24 Apr 2024
Thank you, David! It was a pleasure to have you as our guest.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent..
Stayed 6 nights in Apr 2024
Response from EP on 23 Apr 2024
Thank you for your feedback!

6/10 Okay

Ashley

Stayed 4 nights in Apr 2024
Response from Chateau Hotel on 24 Apr 2024
Thank you, Ashley! It was a pleasure to host you, and we hope you enjoyed New Orleans.

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice courtyard with a pool
Stayed 2 nights in Apr 2024
Response from Chateau Hotel on 22 Apr 2024
Thank you, Shannon! We are happy to see that you enjoyed your stay with us!

10/10 Excellent

William

Travelled with family
Great location. Close to Bourbon Street and Jackson Square. Very comfortable room and great staff.
Stayed 3 nights in Apr 2024
Response from Chateau Hotel on 22 Apr 2024
Thank you, William. It was a pleasure to have you as our guest.

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was clean and comfortable providing a king bed and nice hot shower . Great location as it was a short walk to Jackson square and bourbon st. Good value compared to nearby hotel. The only negative would be the poorly maintained properties and sidewalks surrounding it. Make sure you wear closed toed shoes and watch out for large holes in the sidewalks
Stayed 1 night in Apr 2024
Response from EP on 19 Apr 2024
Thanks for your feedback

8/10 Good

cathaleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay.
Stayed 3 nights in Apr 2024
Response from EP on 18 Apr 2024
Thank you for your feedback

8/10 Good

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, great staff. Only issue was that my room was close to the street and was kinda noisy.
Stayed 2 nights in Apr 2024
Response from EP on 18 Apr 2024
Thank you for your feedback

8/10 Good

Harmony, Forest Park

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is bare bones pretty much but clean and the staff is courteous which makes it a gem.
Stayed 6 nights in Apr 2024
Response from EP on 18 Apr 2024
Thank you for your feedback

10/10 Excellent

Lester

Liked: Amenities
Great stay 2nd time
Stayed 1 night in Apr 2024
Response from EP on 18 Apr 2024
Thank you for your feedback

10/10 Excellent

cathaleen

Travelled with partner
Liked: Amenities
The staff was fantastic! Loved the court yard!
Stayed 1 night in Apr 2024
Response from EP on 18 Apr 2024
Thank you for your feedback!

8/10 Good

Tracy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean, but small, rooms. Located close to everything in the French Quarter.
Stayed 6 nights in Apr 2024
Response from Chateau Hotel on 8 Apr 2024
Thank you for sharing Tracy! We are happy to see that you enjoyed your stay with us, and it was such a pleasure to host you.

10/10 Excellent

cassandra, Cedar Hill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was historically New Orleans. It had the old charm of New Orleans buildings but renovated and modern at the same time. We were a block or two from Jackson Square and parking was very convenient. We didn’t really need to drive our car anywhere unless we just felt inclined to do so. The king room was spacious, clean, and the bed was super comfortable. The air conditioning was perfect. We didn’t need to adjust it the whole time we were there. The staff was so friendly and their southern hospitality was delightful and familiar to me as a southerner. I would stay again when we visit New Orleans in the future. Be warned that parking is not free, but it certainly was convenient.
Stayed 3 nights in Apr 2024
Response from EP on 6 Apr 2024
Thank you for your feedback

8/10 Good

tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Chateau Hotel on 8 Apr 2024
Good morning, and than you for sharing your experience, Tammy! It was wonderful having you as our guest, and we wish you safe travels.

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and extremely convenient with everything in the French Quarter being in walking distance. Marisel, the staff in the front desk, was very sweet and friendly. The courtyard for the property was also very nice and a great place to wind down. Highly recommend!
Stayed 2 nights in Mar 2024
Response from EP on 3 Apr 2024
Thank you for your feedback

8/10 Good

Sherry

Travelled with partner
Liked: Staff & service
Love the court yard. And gated parking lot.
Stayed 1 night in Mar 2024
Response from Chateau Hotel on 1 Apr 2024
Thank you, Sherry! We are happy to see that you enjoyed your stay with us, and it was a pleasure to host you.

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this quaint hotel. The rooms are clean and comfortable. The bathroom is small but it has everything you need. We overlooked rhe beautiful courtyard. We could walk to almost anything we wanted to do. The staff were beyond helpful. If I were to go back to New Orleans I would stay here again.
Stayed 2 nights in Mar 2024
Response from Chateau Hotel on 1 Apr 2024
Thank you, for sharing Rachel! We are so happy to see that you enjoyed your stay with us. It was a pleasure to have you as our guest!

10/10 Excellent

Markus

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location and awesome hospitality. Can get noisy outside but you should expect that if choosing to stay in the French quarter
Stayed 3 nights in Mar 2024
Response from Chateau Hotel on 1 Apr 2024
Thank you for sharing your experience with us! We are happy to see that you enjoyed your time at Chateau, and we hope to see you again soon.

10/10 Excellent

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely professional and very courteous.
Stayed 1 night in Mar 2024
Response from Chateau Hotel on 1 Apr 2024
Thank you, Jamie! It was so great having you as our guest and we are happy to see that you were satisfied with your stay.

10/10 Excellent

Nicole, Hammond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic. The property and location were great! My only complaint was the condition of the outdoor furniture and the pool. Part of why the large group of us stayed here was for potential use of the pool but it was constantly gross; even when I asked for it to be clean. I definitely would stay here again though. Can't beat the location!
Stayed 5 nights in Mar 2024
Response from Chateau Hotel on 28 Mar 2024
Thank you for sharing Nicole. It was a pleasure to host you, and have you as our guest. I will forward your note about the pool. We hope you made some wonderful memories in New Orleans

10/10 Excellent

rola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chateau Hotel on 28 Mar 2024
Thank you for sharing, Rola! We are happy to see that you enjoyed your stay with us. Safe travels!

10/10 Excellent

Emalene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, quiet, and within walking distance of many attractions. Planning my next stay here.
Stayed 4 nights in Mar 2024
Response from Chateau Hotel on 26 Mar 2024
Thank you, Emalene! We are thrilled to see that you enjoyed your time with us, it was a pleasure to host you, and we can't wait to welcome you back!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Chateau Hotel on 1 Apr 2024
Thank you, Laura! It was a pleasure to host you, and we hope to welcome you back soon!

4/10 Poor

Mr Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Overall we knew where the hotel was and what it offered. For our first time in New Orleans. French Quarter, music, history etc. What that did not list was the noise. Our room was basically the thickness of a brick wall. So if you get offered 115 do NOT take it.
Stayed 4 nights in Mar 2024
Response from Chateau Hotel on 26 Mar 2024
Good morning, Mr. Christopher! It was a pleasure to host you, but we apologize for the noise, we hope you made some great memories, and wish you safe travels.

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really excellent front desk staff, very helpful. Nice location and very nice shared pool area.
Stayed 4 nights in Mar 2024
Response from Chateau Hotel on 26 Mar 2024
Thank you, Denise! I'll be sure to congratulate the staff, and it was a pleasure to host you. We hope you made some great memories!

6/10 Okay

Randall

Liked: Cleanliness, staff & service
Walls are paper thin. Can hear EVERYTHING from the adjacent rooms. Some things you don’t want to hear. Even in New Orleans. Saving grace was near Bourbon street.
Stayed 1 night in Mar 2024
Response from Chateau Hotel on 26 Mar 2024
Thank you for the feedback, Randall! We apologize for the noise, but we hope you enjoyed the rest of New Orleans, and we wish you safe travels.

10/10 Excellent

Larry

Stayed 1 night in Mar 2024
Response from Chateau Hotel on 26 Mar 2024
Good morning, Larry and Thank you! We are so happy to see that you enjoyed your stay, and it was a pleasure to host you.

10/10 Excellent

Ronald, Reno

Liked: Cleanliness, staff & service, property conditions & facilities
The location, the price, the parking, and the staff and service was a great experience - highly recommend this hotel in the French Quarter with a European vibe.
Stayed 1 night in Mar 2024
Response from Chateau Hotel on 26 Mar 2024
Thank you, Ronald! It was so nice to host you, and we are happy to read that you enjoyed your stay with us. Safe travels!

8/10 Good

Corinne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Encountered multiple staff members and all were extremely attentive and helpful. Love the convenience of this location to Jackson Square, French Market, cafe du Monde, and other locations in the French Quarter
Stayed 1 night in Mar 2024
Response from EP on 22 Mar 2024
Thank you for your feedback.

10/10 Excellent

Tricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
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Stayed 3 nights in Mar 2024
Response from Chateau Hotel on 22 Mar 2024
Good morning, Tricia and thank you! It was a pleasure to host you, and we hope you made wonderful memories here in New Orleans!

8/10 Good

LilyAnna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time staying at this hotel. I absolutely love the beds. Water takes a little while to heat up, but once it heats up, 10/10. The complementary water at the front desk truly comes in handy. My only complaints would be there’s not a fridge or an ice bucket in the room. And It can be kind of noisy if you have a room near the street. Otherwise I always enjoy my stay at this hotel. I’ll definitely be returning.
Stayed 1 night in Mar 2024
Response from EP on 21 Mar 2024
Thank you for your feedback.!!

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elaine and the rest of the staff were amazing
Stayed 1 night in Mar 2024
Response from EP on 17 Mar 2024
Thank you for your feedback!! Please come again.

10/10 Excellent

Alejandro

Stayed 1 night in Mar 2024
Response from EP on 4 Apr 2024
Thank you for your feedback

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience! Staff were very helpful and polite. Felt safe and the bitel is perfextly located.
Stayed 5 nights in Feb 2024
Response from et on 15 Mar 2024
Thank you for your feedback