Exterior detail

Reviews of New Haven Hotel

3.5 out of 5
New Haven Hotel
229 George Street, New Haven, CT

Reviews

8.8

Excellent

Rating 10 - Excellent. 743 out of 1202 reviews" "
Rating 8 - Good. 267 out of 1202 reviews" "
Rating 6 - Okay. 100 out of 1202 reviews" "
Rating 4 - Poor. 47 out of 1202 reviews" "
Rating 2 - Terrible. 45 out of 1202 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Winsome

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice clean hotel . The staff was not as friendly. Its was also noisy. I will stay there agin but a different room and floor. The hotel is in a good area for food.
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Winsome, it's great to hear you enjoyed the cleanliness of New Haven Hotel and its convenient location. We're sorry if there were any disturbances during your stay. Next time, be assured that our team will make every effort to allocate a more suitable room for you. Regarding your experience with our team members, we constantly aim for friendly hospitality. We look forward to providing you with a more pleasurable stay in the future.

2/10 Terrible

Guilherme

Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
We appreciate your feedback, Guilherme.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 Excellent

Claus, Groton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in quick. Room clean and as expected.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Claus, we're thrilled to know your check-in process was swift and the room was up to standard at New Haven Hotel. We can't wait to welcome you back in the future.

10/10 Excellent

Nadim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in downtown New Haven close to Yale and many restaurants
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Nadim, it's fantastic to hear that you enjoyed your stay at the New Haven Hotel. We're delighted you found our prime location in Downtown New Haven to be convenient, particularly our proximity to Yale and numerous dining options. We hope to serve you again soon on your future visits!

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and price. Staff were friendly and offered places to visit. Very nice rooms.
Stayed 1 night in Mar 2024
Response from Customer Service on 21 Mar 2024
Sean, it's wonderful to hear that you appreciated the ideal location and value at New Haven Hotel. We're delighted that our friendly team members were able to suggest local spots for you to visit and that our fine accommodations met your needs. Thank you for choosing us. We look forward to your next visit.

10/10 Excellent

Ingrid

Overall stay was excellent
Stayed 1 night in Mar 2024
Response from Customer Service on 20 Mar 2024
Ingrid, it's wonderful to hear that your stay at the New Haven Hotel was excellent. We're thrilled to see that we were able to meet your expectations and ensure a delightful stay. We look forward to welcoming you back for another superb experience.

8/10 Good

Jane, Sinking Spring

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our second time staying at the New Haven Hotel. We like it's proximity to Yale New Haven Hospital and there are bars and dining options in easy walking distance. Garage parking is directly across the street with walkway direct to hotel. The rooms are a nice size with comfortable beds. Overall a nice hotel and a great value for the price.
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Jane, it brings us joy to hear that you chose New Haven Hotel for your stay again! We're glad you found our location conveniently close to nearby attractions and amenities. We appreciate your praise for our spacious rooms and comfy beds. Thanks for acknowledging that our hotel offers great value. We look forward to welcoming you back again soon.

8/10 Good

Marilyn, San Diego

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very comfortable bed and pillows!
Stayed 3 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Marilyn, we're thrilled to read about your delightful experience at New Haven Hotel! It brings us immense satisfaction knowing that our comfortable bed and pillows added to your enjoyment. We greatly anticipate the possibility of welcoming you back in the future.

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is 5 star
Stayed 1 night in Mar 2024
Response from Customer Service on 15 Mar 2024
Justin, it's gratifying to hear that our team members at New Haven Hotel presented a top-notch experience during your stay. We look forward to welcoming you back for another exceptional visit.

8/10 Good

Allison

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Helpful front desk staff. Nice size room, good quality toiletries provided.
Stayed 1 night in Mar 2024
Response from Customer Service on 12 Mar 2024
Allison, thank you for taking the time to share your experience. It's delightful to hear that you appreciated the hospitality of our front desk colleagues at the New Haven Hotel as well as enjoyed our spacious rooms and premium toiletries. Looking forward to welcoming you back for another pleasant experience.

10/10 Excellent

Ronald

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has become our go to hotel in New Haven. Stayed there numerous times.
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Ronald, we're delighted that New Haven Hotel continues to be your preferred choice when you visit the city. The fact that you've stayed here numerous times is the highest compliment we could receive. We look forward to having you back many more times in the future.

8/10 Good

Douglas, secaucus

Liked: Cleanliness, staff & service, property conditions & facilities
Good less expensive option close to Yale
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
We appreciate your lovely rating, Douglas!The satisfaction of our guests is important to us so we can't wait to see you back again at New Haven Hotel soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Excellent

Haining

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay.
Stayed 1 night in Mar 2024
Response from Customer Service on 9 Mar 2024
Haining, it's wonderful to hear that you found your stay at New Haven Hotel comfortable. We aim to provide a cozy and relaxing environment for all our guests and we hope to be your choice for lodging again in the near future.

10/10 Excellent

Re'Yanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Re'Yanda, thank you for your five-star rating on Expedia. We're delighted to learn that your stay at New Haven Hotel met your expectations. Our team is always striving to provide outstanding service and we're grateful for your feedback. We hope you choose to stay with us again in the future. Safe travels!

8/10 Good

Liliya, Brooklyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay in downtown of New Haven, CT. Very convenient to all.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Mar 2024
Liliya, it's wonderful to hear that you found New Haven Hotel conveniently located in downtown. We strive to offer an ideal location for our guests and we're glad it added to the enjoyment of your stay. We appreciate your feedback and hope to have the opportunity to welcome you back soon.

8/10 Good

Sandipan, Boston

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 24 Mar 2024
Sandipan, thank you for sharing your feedback. It's great to hear that your stay at the New Haven Hotel was satisfactory. We're looking forward to welcoming you back in the near future for another enjoyable visit.

10/10 Excellent

Michael, Calgary

Stayed 1 night in Mar 2024
Response from Customer Service on 23 Mar 2024
Michael, thank you for choosing New Haven Hotel for your recent stay. We are thrilled that your experience met your expectations. Your satisfaction is vital to us and your feedback is greatly appreciated. We look forward to welcoming you back in the future.

10/10 Excellent

LeAndra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay here. Definitely recommend!
Stayed 1 night in Feb 2024
Response from Customer Service on 27 Feb 2024
LeAndra, it's wonderful to hear about your enjoyable stay at New Haven Hotel. Your satisfaction and recommendation mean so much to us. We're looking forward to welcoming you back in the future.

8/10 Good

Yvon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a room upgrade with more space which was wonderful. If they have a restaurant and can provide at least breakfast, it would be even more attractive.
Stayed 7 nights in Feb 2024
Response from Customer Service on 23 Feb 2024
Yvon, it's great to hear that you appreciated the extra room space at New Haven Hotel. We understand your preference for an on-site breakfast service and we're exploring ways to enhance our guest's dining options. Thank you for your feedback and for choosing to stay with us!

10/10 Excellent

Ray, Provincetown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect!!!!
Stayed 1 night in Feb 2024
Response from Customer Service on 23 Feb 2024
Ray, it's delightful to hear that your stay with us at New Haven Hotel met your high standards. Here's hoping it becomes a firm favorite for you. Come back soon!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Lisa, it's wonderful to see your fantastic rating of the New Haven Hotel! We're thrilled that our commitment to excellent guest experience resonated with you. We'd love to have the chance to serve you again in the future. Thanks for choosing us for your stay.

10/10 Excellent

Lillian, Hebron

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely book again
Stayed 1 night in Feb 2024
Response from Customer Service on 20 Feb 2024
Lillian, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at New Haven Hotel!

6/10 Okay

Arielle

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Thank you for sharing, Arielle.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service
The hotel was very clean ! The staff was excellent ! Will definitely stay here again !
Stayed 1 night in Feb 2024
Response from Customer Service on 18 Feb 2024
Linda, it's wonderful to hear about your experience at the New Haven Hotel. Keeping our premises pristine and delivering excellent service through our team members is our utmost priority. We're delighted to learn that we'll be your hotel of choice for future visits. We eagerly anticipate your return.

10/10 Excellent

Hanxiang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Hanxiang, it's wonderful to hear that you had a favorable experience at New Haven Hotel. We strive to provide the best service for our guests. Thank you for choosing to stay with us. We look forward to welcoming you back for another great experience.

10/10 Excellent

Laila

Stayed 2 nights in Feb 2024
Response from Customer Service on 21 Mar 2024
Laila, thank you for your high rating of New Haven Hotel. We're delighted you've had a wonderful experience. We'd appreciate any further feedback that will help us continue to improve our service. We look forward to your next stay!

10/10 Excellent

John, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 13 Feb 2024
John, thank you for taking the time to rate your experience at New Haven Hotel. It's wonderful to see your 5-star rating and we're delighted that your stay exceeded expectations. We hope to see you again soon for another great stay at New Haven Hotel.

4/10 Poor

Mary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Hate how there’s no breakfast
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Mary, it's regrettable to hear about your dissatisfaction with the lack of a breakfast option. We do appreciate the importance of starting the day with a good meal, and we'll ensure your feedback is considered as we strive to enhance our guest experience. Thank you for using Expedia to share your thoughts.

10/10 Excellent

Mario

Stayed 1 night in Feb 2024
Response from Customer Service on 21 Mar 2024
Thanks, Mario! It's outstanding your time at New Haven Hotel was fantastic. We can't wait until your next visit!

8/10 Good

Joan, Carlisle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location. Check in staff was nice but very little communication. Check out staff and housekeeping were very friendly
Stayed 1 night in Feb 2024
Response from Customer Service on 12 Feb 2024
Joan, thank you for choosing to stay at New Haven Hotel. We're glad you took pleasure in our exemplary location and found our architecture appealing. It’s heartening to know that our colleagues during check-out and housekeeping were able to make your experience more enjoyable. As for the communication concern during check-in, we'll strive for improvements. We look forward to offering you an even more communicative and personal service on your next visit.

10/10 Excellent

Winnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 22 Mar 2024
Winnie, your top score for New Haven Hotel truly brightens our day! We are looking forward to your return visit. Thank you for your review!

8/10 Good

Shana

Stayed 3 nights in Dec 2023
Response from Customer Service on 8 Feb 2024
Shana, thank you for staying at the New Haven Hotel and leaving a rating! We'd love any additional feedback you might have to help us ensure your next stay with us is a perfect five!

10/10 Excellent

Fedeline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 7 Feb 2024
Fedeline, it's wonderful to hear that you enjoyed your time at New Haven Hotel. We strive to provide a memorable experience for our guests and we're delighted that we were successful in your case. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was clean, quiet, and the staff was very helpful.
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
Joshua, it's great to hear about your positive experience at New Haven Hotel. It pleases us to know that you found the environment serene, spotless, and our team members incredibly supportive. We can't wait to offer you another exceptional stay in the future.

2/10 Terrible

Sean

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had no sheets or anything for pullout bed. Got sheets brought up and base sheet had what looked like bloodstain. Didn’t bring up pillow or pillowcase for pullout. Charged for morning coffee. Asked for an hour later checkout and wouldn’t accommodate (know don’t have to but small courtesy). Plumbing wasn’t great either.
Stayed 2 nights in Feb 2024
Response from C.R on 15 Mar 2024
We are so sorry that you experienced this. We do hope you can return and give us another chance.

6/10 Okay

Matt

Business traveller
Liked: Cleanliness, staff & service
I wouldn’t really consider it a 4 star hotel but it was okay just a regular clean 3 star hotel imo.
Stayed 4 nights in Jan 2024
Response from Customer Service on 31 Jan 2024
Matt, we appreciate your feedback. While we're glad to hear that you found our space to be clean, we strive to deliver a stay that exceeds guest expectations. Please know that we continuously strive to improve our services and aim to deliver a better experience in the future.

10/10 Excellent

Mark, Saint Marys

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Comfortable, Great Lobby
Stayed 1 night in Jan 2024
Response from Customer Service on 30 Jan 2024
Mark, thank you for your wonderful comments. At New Haven Hotel, we are delighted to hear that you found your stay both clean and comfortable, and that you enjoyed our welcoming lobby. We hope to see you again soon for another memorable experience.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar 2024
Kay, thank you for choosing New Haven Hotel and for your fantastic rating on Expedia. We are absolutely thrilled by your support. We cannot wait to welcome you back for another outstanding experience.

10/10 Excellent

Hope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar 2024
Hope, thank you for your top score Expedia review. At New Haven Hotel, we strive to deliver an exceptional experience for all our guests and are pleased to know we met that mark during your stay. We hope to welcome you again in the future!

10/10 Excellent

Constance

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff nice front desk. Housekeeping found and returned my glasses! Great value. Big lobby, relaxing safe & quiet.
Stayed 1 night in Jan 2024
Response from Customer Service on 28 Jan 2024
Constance, it's wonderful to hear that you enjoyed your visit at the New Haven Hotel. We're glad you found the front desk warm and welcoming, and that our housekeeping team was able to reunite you with your glasses. It sounds like you enjoyed the ample space and tranquil ambience of our lobby as well. Hearing that you felt safe and appreciated the great value we offer truly validates our dedication to delivering top-notch experiences. We look forward to welcoming you back on your next trip!

10/10 Excellent

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my go to hotel in New Haven.
Stayed 2 nights in Jan 2024
Response from Customer Service on 27 Jan 2024
Ronald, it's fantastic to hear that New Haven Hotel is your preferred choice when visiting New Haven. We appreciate your loyalty and hope to see you back soon.

10/10 Excellent

jiyoung, hooksett

Stayed 1 night in Jan 2024
Response from Customer Service on 21 Mar 2024
Jiyoung, thank you for your superb rating on Expedia! We're delighted to know you enjoyed your stay at New Haven Hotel. Your satisfaction is our ultimate reward. We look forward to welcoming you back in the future.

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, amenities
Excellent experience
Stayed 1 night in Jan 2024
Response from Customer Service on 25 Jan 2024
Marilyn, we're pleased to hear about your wonderful experience at the New Haven Hotel. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

jeffrey

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 25 Jan 2024
Jeffrey, it warms our hearts to know that your experience at New Haven Hotel was delightful enough to score us a 5-star rating. Your support is greatly appreciated, and we eagerly await the opportunity to welcome you back.

8/10 Good

LaShonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Service on 24 Jan 2024
LaShonda, it's wonderful to hear that you had an enjoyable stay at the New Haven Hotel. Your positive rating is greatly appreciated. We hope to have the opportunity to welcome you back in the future for an even more delightful experience.

10/10 Excellent

Iwona

Stayed 1 night in Dec 2023
Response from Customer Service on 13 Feb 2024
Iwona, thank you for your excellent rating of New Haven Hotel. It makes us happy to know your stay was delightful. We'd be pleased to host you again whenever your travels bring you back to our location.

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and very clean
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Justin, thank you for the splendid review! It is wonderful to learn that you appreciated the exemplary service provided by our team members at New Haven Hotel and the spotless condition of our facilities. We take immense pride in maintaining high cleanliness standards. We can't wait to welcome you back for another amazing stay.

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 2 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
Thanks for sharing this perfect rating, Noel!We're thrilled to hear you enjoyed your stay at New Haven Hotel! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 18 Jan 2024
Peter, it's fantastic to see you had such a positive experience at New Haven Hotel. We're thrilled we could meet your expectations and hope to welcome you back again soon. Thanks for choosing our hotel and for your Expedia review.

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 6 Feb 2024
Thank you for the amazing rating, Denise!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at New Haven Hotel soon!Thanks again for leaving your feedback!