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Reviews of Hotel Marcel New Haven, Tapestry Collection By Hilton

4 out of 5
Hotel Marcel New Haven, Tapestry Collection By Hilton
500 Sargent Drive, New Haven, CT

Reviews

9.2

Wonderful

Rating 10 - Excellent. 270 out of 354 reviews" "
Rating 8 - Good. 42 out of 354 reviews" "
Rating 6 - Okay. 22 out of 354 reviews" "
Rating 4 - Poor. 11 out of 354 reviews" "
Rating 2 - Terrible. 9 out of 354 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Douglas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unplanned overnight stay. Found this hotel on Expedia. Facility is new, clean, and we’ll staffed. It was also the cheapest listing for that night in the vicinity.
Stayed 1 night in May 2024

8/10 Good

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Electric car charging in neighboring parking lot
Stayed 2 nights in May 2024

10/10 Excellent

Jean Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved
Stayed 2 nights in May 2024

6/10 Okay

Marlo

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel was nice but disappointed in the bartender who was not knowledgeable about ingredients for a basic Hugo spritz, not bothered to Google it. Also, matcha lattes were below average at the coffee bar, so it be nice to have drinks that taste the way they are supposed to. More so, I was given a handicap accessible room, which I dislike immensely since it was not requested. Due to the busy weekend, I did not make an issue of this; however, my room’s toilet was not properly flushing. We reported the issue and an engineer replaced the toilet valve, but this was the least ideal experience during my stay. The room served its purpose since I was attending the Yale graduation but would not opt to stay at this location again.
Stayed 3 nights in May 2024

4/10 Poor

Bobby

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
For this price point I was very disappointed. The service was very good, but the quality of food was very poor. In addition, the quality of the sheets and Mattress was equal to a much lower priced hotel.
Stayed 1 night in May 2024

10/10 Excellent

Merlyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

??

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Apr 2024

10/10 Excellent

suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here seversl times a year...great hotel
Stayed 2 nights in May 2024

6/10 Okay

Nazmul, Roslyn

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Jeff Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very modern but simple. Very clean and comfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Louise

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous interior, fascinating history
Stayed 4 nights in Apr 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in a thoughtfully renovated building.
Stayed 1 night in Feb 2024

10/10 Excellent

Anna

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet and the food was amazing!
Stayed 1 night in Apr 2024

10/10 Excellent

Jed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and pleasant staff. Beautiful room.
Stayed 2 nights in Mar 2024

10/10 Excellent

Teri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with top notch staff. The restaurant is not your average hotel restaurant - food is fresh and delicious, service was outstanding. We would absolutely choose Hotel Marcel again!
Stayed 1 night in Mar 2024

8/10 Good

Monique

Stayed 1 night in Apr 2024

6/10 Okay

Colin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Hmmm. New Haven is a dumpster fire! If it was not for the university, it would probably disappear. The hotel is in the middle of nowhere. The food is ok, full of consultants, so weird.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 7 Apr 2024
I am sorry to hear about your recent experience in New Haven. I hope that one day you may be able to come back and visit. We always have new and exciting things happening in our restaurant and surrounding area.

6/10 Okay

Erika

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Martin, Swisher

Stayed 5 nights in Mar 2024

10/10 Excellent

Melissa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and it looked like they gave a lot of attention to every little detail.
Stayed 1 night in Mar 2024

10/10 Excellent

Lamar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing overall stay!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful, clean, modern, comfortable
Stayed 1 night in Mar 2024

10/10 Excellent

Lisa

Nice quality hotel. Quiet location even though so very close to the road. Walkable to town but doesn’t feel safe walking as streets deserted.
Stayed 1 night in Mar 2024

4/10 Poor

John, Canfield

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The property is a 3 star at best property trying to be a 5 star. The restaurant is horrible only open minimal hours and the bar doesn’t open until 4pm and has a very small selection of liquors. The staff is nice and friendly but very poorly trained. Don’t be fooled by the nice bio write they have on here it’s not what you would expect it to be. The water view is a view of an industrial barge harbor with big fuel tanks.
Stayed 3 nights in Mar 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful and modern. The staff were excellent.
Stayed 1 night in Mar 2024

10/10 Excellent

Sabrina

Business traveller
Centrally located. Great boutique style hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Nicholas

Stayed 1 night in Mar 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very chic and well designed space…comfortable and free flowing. Believe heat may have been on a timer…but I’m sure we could have figured out how to over ride the system had are stay been longer…
Stayed 1 night in Mar 2024

10/10 Excellent

Mildred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Charlenne, new haven

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the suit beautiful the tub so relaxing the view I felt disconnected in a good way from New Haven as I am a resident. It was amazing clean.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

makyla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thought it was amazing the security is great and the people at the desk were very helpful and polite. The room was very tidy and the atmosphere was cozy and relaxing.
Stayed 2 nights in Jan 2024

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was spotless. I don’t think I seen a single piece of trash etc any where inside the property. The staff were friendly and welcoming. They offered suggestions for places to eat and see. We ate breakfast and the food was good. Had drinks at the bar and they were okay. The parking lot was a bit crazy since it’s next to ikea but had no issues parking over the weekend. We were close enough to downtown we were able to walk to some things and drove to others.
Stayed 2 nights in Jan 2024

2/10 Terrible

Giuseppe

Stayed 2 nights in Jan 2024

10/10 Excellent

Kiara

Liked: Cleanliness, staff & service, property conditions & facilities
I thoroughly enjoyed my stay my favorite was that beautiful deep bathtub but I do definitely appreciate the separate shower✨
Stayed 1 night in Jan 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great find of a hotel. Architectural significance at an affordable price. Very well appointed rooms with modern bathrooms that are quiet and comfortable. Spacious and modern appointments. I’m a repeat customer.
Stayed 1 night in Jan 2024

10/10 Excellent

beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our family loves this hotel, extremely friendly staff and location is perfect for us.
Stayed 2 nights in Jan 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
More Upscale
I had gotten a reccomendation for this hotel and was quite impressed. It was slightly more expensive then others in the area but had nice ammeneties and services. It was nice to have real glass and cermic coffee mug in the room instead of paper and plastic cups. I would stay there again.
Stayed 1 night in Jan 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Rana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Dec 2023

6/10 Okay

Tingting

Stayed 1 night in Dec 2023

10/10 Excellent

Loic

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel. Not only is it a design experience- I loved that!- but it is run by a friendly and helpful staff. The lobby is super comfortable and beautifully designed. Yes, mid century modern but not at all cold. The rooms are also very comfortable and well-appointed. It’s clear this structure was once something else - the hallways are broad and wide, the rooms have high ceilings and lots of light. Super minimalist - but great design. I loved how the lights worked on motion detection. So much attention to detail throughout the space.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious and Eco Friendly
I recently had the pleasure of staying at the Hotel Marcel in New Haven, CT, housed in the beautifully renovated Pirelli Building. This iconic piece of history perfectly complements the prime location, offering easy access to all amenities for any occasion. What sets Marcel apart is its commitment to the environment, boasting a 100% net impact through the use of solar panels and electricity for all operations, from lighting to water heating. The hotel's attention to detail extends to the rooms, featuring touch control window shades that make you feel like royalty. The beds are incredibly comfortable, with sheets that provide the best sleep I've ever had at a Hilton hotel. The staff is not only friendly but also exceptionally helpful, ensuring a seamless and enjoyable stay. One of Marcel's standout features is its in-house chef, reflected in the delectable homemade desserts on the bar menu. This hotel truly stands out as the first of its kind, offering first-class, five-star amenities in every aspect. If you're looking for a luxurious and eco-friendly experience in the heart of New Haven, Hotel Marcel is the perfect choice.
Bathroom
King Room
Bar
Stayed 4 nights in Dec 2023

2/10 Terrible

Michael

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Giuseppe

Stayed 1 night in Dec 2023

8/10 Good

Jennifer, Roslindale

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The blackout curtains were amazing! Nice clean room and nice design, but a bit too pricey for a very badic room. Room was VERY small for the price and didn't even include a pool or breakfast.
Stayed 2 nights in Dec 2023

6/10 Okay

Gosia

Stayed 1 night in Dec 2023

10/10 Excellent

Jess

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it here. I have always loved it. I want a Hotel Marcel shirt. I love this hotel so much. I always look forward to staying here, and it is my absolute favorite place. I love Marcel Breuer.
Stayed 1 night in Dec 2023