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Reviews of Neuchatel City Hotel

2.5 out of 5
Neuchatel City Hotel
17 Av. de la Gare, Neuchatel, NE

Reviews

7.2

Good

Rating 10 - Excellent. 23 out of 100 reviews" "
Rating 8 - Good. 42 out of 100 reviews" "
Rating 6 - Okay. 18 out of 100 reviews" "
Rating 4 - Poor. 6 out of 100 reviews" "
Rating 2 - Terrible. 11 out of 100 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Michaela

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024

10/10 Excellent

ANNA, ZAPOPAN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and comfortable bedrooms, great location and convenient
Stayed 5 nights in Mar 2024

2/10 Terrible

Aaron

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Nov 2023

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Neuchatel Overnighter
One night at Neuchatel to explore. Hotel very welcoming but room contained a frustrating coffee machine that refused to work properly... probably 'user error'! The bar downstairs was a very suitable fallback.
Stayed 1 night in Dec 2023

2/10 Terrible

Rogerio Espinha

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Good value stay
Better than we expected based on other reviews, comfortable and clean which is all we were really looking for at this price point; good value for Neuchâtel. Couple of annoyances: although the room has an espresso maker, you have to pay 1- CHF per coffee capsule (not mentioned on the property/room details) which I’ve never seen before in a hotel. Also the hairdryer in the bathroom didn’t work.
Stayed 1 night in Dec 2023

10/10 Excellent

Bengt

Stayed 1 night in Nov 2023

8/10 Good

Michel

Stayed 1 night in Nov 2023

10/10 Excellent

Xavier

Stayed 1 night in Oct 2023

8/10 Good

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

10/10 Excellent

Howard

Stayed 3 nights in Oct 2023

8/10 Good

Yves

Stayed 1 night in Oct 2023

8/10 Good

Marcel

Stayed 2 nights in Oct 2023

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and caring staff
The two receptionists on Sat evening were excellent. Friednly and helpful, especially the girl, who was there as well on Sun morning. Many thanks! Sole & Miguel
Stayed 1 night in Oct 2023
Response from Reception on 19 Oct 2023
Chère Madame, Cher Monsieur,Merci de nous faire partager votre ressenti concernant votre récent séjour. Nous sommes ravis d’apprendre que vous avez passé un agréable moment dans le cadre de votre déplacement professionnel. Nous nous ferons un plaisir de vous accueillir prochainement. Bien cordialement,L’équipe du Neuchâtel City Hôtel

8/10 Good

Dawna

Stayed 2 nights in Oct 2023

8/10 Good

oussama

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Sandra

Stayed 1 night in Sep 2023

2/10 Terrible

VALBERT

Stayed 1 night in Sep 2023

2/10 Terrible

Maxence

Stayed 1 night in Sep 2023

6/10 Okay

Mirco

Stayed 1 night in Sep 2023
Response from Reception on 18 Sept 2023
Chère Madame, Cher Monsieur,Merci de nous faire partager votre avis suite à votre séjour. Nous sommes heureux de lire votre satisfaction quant à nos différents services proposés, vous permettant ainsi de passer un très bon moment.

8/10 Good

Rene

Stayed 2 nights in Sep 2023
Response from Reception on 18 Sept 2023
Chère Madame, Cher Monsieur,Merci de nous faire partager votre avis suite à votre séjour. Nous sommes heureux de lire votre satisfaction quant à nos différents services proposés, vous permettant ainsi de passer un très bon moment.

6/10 Okay

Richard

Stayed 3 nights in Aug 2023
Response from Reception on 18 Sept 2023
Chère Madame, Cher Monsieur,Merci de nous faire partager votre avis suite à votre séjour. Nous sommes heureux de lire votre satisfaction quant à nos différents services proposés, vous permettant ainsi de passer un très bon moment.

6/10 Okay

Maria

Stayed 1 night in Aug 2023
Response from Reception on 18 Sept 2023
Chère Madame, Cher Monsieur,Merci de nous faire partager votre avis suite à votre séjour. Nous sommes heureux de lire votre satisfaction quant à nos différents services proposés, vous permettant ainsi de passer un très bon moment.

8/10 Good

Jean Paul

Stayed 1 night in Aug 2023
Response from Reception on 18 Sept 2023
Chère Madame, Cher Monsieur,Merci de nous faire partager votre ressenti concernant votre récent séjour. Nous sommes ravis d’apprendre que vous avez passé un agréable moment dans le cadre de votre déplacement professionnel. Nous nous ferons un plaisir de vous accueillir prochainement. Bien cordialement,L’équipe du Neuchâtel City Hôtel

8/10 Good

MARYSABEL

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room spacious and clear, not AC but was very comfy Breakfast is apart but price is fair. Staff is super, they do any thing to make your stay happy. Very close from the train station and stop buses are just few steps from the hotel. Also you can walk to downtown and take a nice boat ride. Nice town and hotel.
Stayed 2 nights in Jul 2023

8/10 Good

ALEJANDRO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

8/10 Good

Liviu

Stayed 6 nights in Jul 2023

10/10 Excellent

Marie-Lou

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable, and Convenient Hotel
This hotel is extremely clean with friendly and efficient service. It's conveniently located close to major points of interest and transport links (5 minutes from the train station and the city centre). A great feature was the bathtub - a nice touch in any hotel room. The bed was big and comfortable, perfect for a good night's sleep. The room was spacious, adding to the overall comfort. One downside was the slight noise you can hear from the floor, but it wasn't a major issue. Room service is provided every day. Overall, this is a solid hotel option for both business and leisure travel.
Stayed 3 nights in Jul 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness
Stayed 13 nights in Jun 2023

6/10 Okay

Yannik

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

8/10 Good

David

Stayed 1 night in Jun 2023

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for an amazing stay. The staff were great and honestly made our stay so pleasant. The hotel room was very spacious and Clean. The hotel is within walking distance to all the gems in Neuchatel so glad we stayed here and will most likely stay here again when I next visit.
Stayed 4 nights in Jun 2023

2/10 Terrible

Parakar service

Stayed 1 night in Jun 2023

8/10 Good

Udo

Stayed 1 night in May 2023

8/10 Good

Susanne

Stayed 1 night in May 2023

8/10 Good

Patrick

Stayed 1 night in May 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023

8/10 Good

Matthieu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, friendly staff, quiet.
Stayed 1 night in Aug 2022
Response from Fad on 8 Aug 2022
Chère Madame, cher Monsieur, Nous vous remercions pour votre note. Nous espérons vous revoir très bientôt. Bien cordialement, Toute l'équipe des City Hotel

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Understaffed, working their butts off
The hotel was convenient, and the staff were great but there weren't enough meaning that every morning I had to clear a table myself for breakfast, and there was very little food left for breakfast (I paid 15, for an apple!) - for no other reason than the staff member was also on reception and dealing with people arriving to run events etc.
Stayed 3 nights in May 2022
Response from Fad on 14 Jun 2022
Chère Madame, cher Monsieur, Nous vous remercions d’avoir pris le temps de partager vos impressions suite à votre séjour aux Neuchatel City Hotel. Nous lisons avec autant d’attention tous les commentaires et sommes à l’écoute de toutes les remarques afin de proposer un service toujours plus adapté. Nous espérons avoir le plaisir de vous accueillir à nouveau. Bien cordialement,

6/10 Okay

ANNA, ZAPOPAN

Habitaciones pequeñas pero confortables. Muy ruidoso el hotel. Baño pequeño y pobres amenidades
Stayed 1 night in Apr 2024

4/10 Poor

Grivel

Business traveller
Disliked: Property conditions & facilities
Camere vecchie e piccole. In generale pulite. Problemi con la colazione.
Stayed 2 nights in Apr 2024

6/10 Okay

Martin

Stayed 2 nights in Apr 2024

4/10 Poor

Salvador

Stayed 1 night in Apr 2024

8/10 Good

Philippe, Aix-les-Bains

Business traveller
Liked: Cleanliness
Chambre agréable très grandes mais sdb vieillissante Petit déjeuner très cher (22chf) avec un buffet médiocre. Dommage pour ce point Restaurant italien excellent dans l’hôtel
Stayed 1 night in Feb 2024

10/10 Excellent

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vriendelijk en behulpzaam
Leuk verblijf en heel dichtbij het centrum. Aanrader voor families of jongeren. Service aan de receptie: zeer vriendelijk en behulpzaam.
Stayed 3 nights in Dec 2023

6/10 Okay

Paco

Travelled with family
Liked: Staff & service
Stayed 1 night in Dec 2023

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No-nonsense Hotel
Ein sog. "No-nonsense" business hotel. Gute Lage, ruhig. Effizientes check-in, grosses Zimmer mit Basisausrüstung. Gutes P/L Verhältnis. Frühstück zu extrem übersteigertrm Preis.
Stayed 1 night in Dec 2023

8/10 Good

Yuriy

Stayed 1 night in Nov 2023

8/10 Good

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel de classe moyenne situé proche du centre ville et de la gare. Le personnel à la réception est très courtois et serviable. Rapport qualité prix excellent.
Stayed 1 night in Nov 2023
Response from Neuchâtel City Hôtel on 12 Nov 2023
Chère Madame, Cher Monsieur,Merci pour votre commentaire. Nous espérons vous accueillir prochainement. Bien cordialement, L’équipe du Neuchâtel City Hôtel

6/10 Okay

Hung chih

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Oct 2023