Property grounds
Check availability

Reviews of Xye Resort

3.5 out of 5
Xye Resort
Norman Manley Blvd., Negril, Westmoreland

Reviews

6.0
Rating 10 - Excellent. 6 out of 27 reviews" "
Rating 8 - Good. 6 out of 27 reviews" "
Rating 6 - Okay. 4 out of 27 reviews" "
Rating 4 - Poor. 4 out of 27 reviews" "
Rating 2 - Terrible. 7 out of 27 reviews" "

6.6/10

Cleanliness

6.8/10

Staff & service

5.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly & helpful. Room was very clean & comfortable. Would have appreciated more food & beverage choices. Water issue may not be their fault .
Stayed 14 nights in Apr 2024

2/10 Terrible

Yasin

Travelled with partner
Disliked: Staff & service
I honestly felt like it was just a place to rest my head. The parking was limited. Limited and unfriendly staffing with no welcome or bell service. No phone in the room, no cable on the TV. No latch to close the door on the inside. The restaurant and bar were closed for the entire stay. The restroom/ changing room after coming from the beach were locked. It almost felt like I was begging to stay there. I usually don’t do reviews but this one has been my worst experience staying on the 7 Mile Beach Strip. Do not recommend.
Stayed 1 night in Mar 2024

4/10 Poor

Marsha

Disliked: Cleanliness, staff & service, property conditions & facilities
Sheets and curtains were crushed. Staff left early, water pressure was low, hot water wasn't very hot, AC wasn't cool.
Stayed 2 nights in Mar 2024

4/10 Poor

anita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Outside of the staff, the hotel is a "no bueno". Upon arrival, the internet was not initially working & the staff was leaving for the day. The staff stayed behind to ensure that the wifi was working properly. There is no front desk staff after hours, just security. The water pressure is a "no bueno". We reside in Mandeville, Jamaica, therefore we know when the water pressure is low and the water pump needs to be turned on. The water pump was turned off due to no electrical power running to it, even when turned on & this occurred on a Saturday night after hours when there was no front desk staff. We rented 3 rooms & in one of the rooms, the smoke detector went off all night & had to be endured all night. The next morning, there was no staff on site to disable the smoke detector so my brother took it down. There is an advertisement (signage) for breakfast/lunch but there is no menu & per the staff, the food items on the premises had to be pre-ordered in advance of booking, which is false advertisement, we recommend that the sign be removed. We ate at other hotels. The toilets in the rooms kept running all night & produced hot water. The shower takes FOREVER to produce hot water & when it did, the cold water could not cool it down because only scalding hot water came out instead. I would NOT recommend this hotel except for the hotel staff hence why any stars was given at all.
Stayed 2 nights in Mar 2024

8/10 Good

KIRK

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are my new friends now and will be staying again next year.
Stayed 5 nights in Mar 2024

6/10 Okay

Peter

Travelled with group
Liked: Staff & service
quite basic facilities...pleasant staff
Stayed 8 nights in Feb 2024

8/10 Good

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly hardworking staff I do wish they had a better stocked bar as well as a full restaurant and music on a daily basis
Stayed 11 nights in Feb 2024

2/10 Terrible

Ian

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arriving at the property, we couldn't get our luggage down the pathway. 2x2 patio stones with a 2" gap between them of overgrown grass, made it impossible to roll our luggage to the picnic table that was the check in. Computers were shut down, we received an envelop with our key in it. There was only 1 security guard to receive us, who was 18 and didn't care. Would NOT recommend.
Stayed 1 night in Feb 2024

2/10 Terrible

JOHN JUSTICE

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Xye Resort on 28 Feb 2024
Thank you John for your review. We apologize for any inconvenience you encountered. We will be exploring other options to address your concerns mentioned in the near future.We look forward to host you again on your next vacation.

10/10 Excellent

Katrine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well located!
Stayed 1 night in Feb 2024
Response from Xye Resort on 28 Feb 2024
Thank you Katrine! Looking forward to hosting you again

8/10 Good

john

Liked: Cleanliness, property conditions & facilities
Stayed 14 nights in Jan 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the access to the beach
Stayed 1 night in Jan 2024
Response from Xye Resort on 28 Feb 2024
Thank you Donna! We look forward to hosting you again

10/10 Excellent

CHERYL

Liked: Cleanliness, staff & service, property conditions & facilities
Please get internet service! It’s advertised but nonexistent.
Stayed 8 nights in Dec 2023

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is worth the money Great breakfast,
Stayed 4 nights in Jan 2024

10/10 Excellent

Cassandra

Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
Bed linen was awful. Room lacked basic amenities for example an iron and board should be in the room, coffee maker, and water should also be in the room
Stayed 3 nights in Feb 2023
Response from Xye Resort on 23 Mar 2023
Good Afternoon ,Thank you for booking your stay with us and providing your feedback. As a cottage property we strive to have all our guests happy while staying with us, through great service, great food, and a comfortable and safe atmosphere to relax. Your feedback was very valuable, and we will rectify the issues mentioned. Thank you and we hope to host you again soon.

2/10 Terrible

Kaiton

Stayed 1 night in Dec 2022

4/10 Poor

Malia

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022
Response from Xye Resort on 16 Nov 2022
Good Morning, Malia,We have reviewed your review and have actioned all the other factors to make sure our guests experience is met. I must say that we are saddened by your review, and apologized for any inconvenience you may have experienced. We hope that we are able to accommodate you again on your next trip to Jamaica.Thank you.

8/10 Good

Steve

Travelled with family
Liked: Property conditions & facilities
Quaint and Cozy
Love "de spot" - quaint and cozy. Employees are wonderful and extremely polite and congenial. Time to complete services were "average" because limited staff - most likely COVID-19 related, but the actual servers were outstanding. I definitely will be returning -nuff appreciation.
"De Bar"- reasonable prices
Beach view
Stayed 2 nights in Dec 2021
Response from Xye Resort on 31 Dec 2021
Thank you for choosing XYE Resort for a your getaway Steve. We appreciate your feedback as we strive to make Xye Resort our guests 'Home away from Home'. Hope to host you again soon.

10/10 Excellent

Brianna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Dec 2021
Response from Xye Resort on 31 Dec 2021
Thank you Brianna for choosing XYE Resort as your home away from home . 'Hope to host you again Soon'

2/10 Terrible

Lisa, Ny

Business traveller
Disliked: Cleanliness, amenities
The gm Rory ran away when we had to bring suitcases to the room 6:45 is the latest you can sleep No heath codes for food Intentionally made it impossible for handicapped or slightly impaired to enter the property No working door on the bathroom Horrible experience I did not finish my stay
Stayed 6 nights in Mar 2020
Response from Xye Resort on 13 Mar 2020
Dear Lisa, Thank you for your feedback. We sincerely apologize for the dissatisfaction you have indicated that you experienced while staying with us. We have carefully reviewed your feedback at the highest level of the organization and reiterated the service culture of the company to the management and staff. All industry associated requirements to include public health have been met. We thank you for your business and wish to make it right should you decide to utilize our facilities in the future. Please feel free to contact us directly to learn more. Regards, Xye Resort, Cottages on the Beach

2/10 Terrible

Cory

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never had a room readily available. Terrible service.
Stayed 1 night in Dec 2019
Response from Rory Shepherd on 17 Jan 2020
Thank you for choosing XYE resort as your vacation destination. We appreciate your patience while we completed renovations to our beautiful property. We apologize for the inconvenience these renovations caused. We are now ready and eager to exceed your service and vacation expectations.

2/10 Terrible

Leigh

Stayed 6 nights in Dec 2019

6/10 Okay

No, Florida

First the staff especially the one works in office excellent he was very helpful the place was clean but very disappointed what I saw online it’s totally different the room bathroom needs work on roach in room but the next day they got rid of them was a bit scary at first but the guys were outside makes me feels a bit comfortable
Stayed 2 nights in Nov 2019

6/10 Okay

Sandra

Stayed 7 nights in Dec 2023