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Reviews of Grand Lido Negril Au-Naturel, An Autograph Collection All-Inclusive Resort - Adults Only

4.5 out of 5
Grand Lido Negril Au-Naturel, An Autograph Collection All-Inclusive Resort - Adults Only
Norman Manley Blvd - Bloody Bay, Negril, Westmoreland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 107 out of 161 reviews" "
Rating 8 - Good. 32 out of 161 reviews" "
Rating 6 - Okay. 12 out of 161 reviews" "
Rating 4 - Poor. 4 out of 161 reviews" "
Rating 2 - Terrible. 6 out of 161 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laquisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

NIKKIA

Liked: Staff & service, amenities
The Grand Lido was nice. Pool has missing tiles that need replacing. Patio screen is too loose. Room service was the worst! Order never right. Order never confirmed as they were overwhelmed. Food takes too long too receive. More food options are needed for room service and restaurants. NO MORE INSTANT POTATOES!! Bartenders are not great at making drinks. They need training bad! Grand Lido staff were amazing! I will try again. I hope this review finds its way to actions. Food and drinks are important! Need to spray for bugs with a higher potency. Hard to eat with little bugs landing in your drinks and food! I know its Jamaica, but Ive been before and didn't have this bug problem. New white towels are needed. Towels are beige and yellowish. Hunters steakhouse was my favorite. Ate there 2 nights in a row.
Stayed 6 nights in May 2024
Response from Management Team on 20 May 2024
Dear Nikkia, Thank you for choosing Grand Lido Negril for your recent vacation.Our team values your feedback as this information allows us to identify our strengths and weaknesses. Your comments will be shared with the relevant managers who will treat your concerns as areas of opportunity for improvement. It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards,

6/10 Okay

Andrine

Liked: Cleanliness, staff & service
Stayed 6 nights in May 2024
Response from Management Team on 20 May 2024
Dear Andrine, Thank you for choosing Grand Lido Negril for your recent vacation.It was a pleasure hosting you and we hope to welcome you again.Regards,

10/10 Excellent

michael

Travelled with family
Liked: Property conditions & facilities
Beautiful resort but need a night life
Stayed 3 nights in Apr 2024
Response from Management Team on 2 May 2024
Dear michael, Thank you for choosing Grand Lido Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Marianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our honeymoon here. It was absolutely wonderful! Relaxing, beautiful views, and delicious food. We had an amazing butler, Michelle, who went above and beyond to make our stay memorable. We will definitely be returning in the future.
Stayed 4 nights in Apr 2024
Response from Management Team on 29 Apr 2024
Dear Marianne, Thank you for choosing Grand Lido Negril for your recent visit.We are thrilled to see your comments on the beautiful property, delicious food, and amazing butler Michelle who delivered outstanding service. It was a pleasure hosting you and we hope to welcome you again.Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a beautiful place to relax and be away from everything and everyone even thou there’s many activities thru out the resort the staff was amazing our butler Michell was incredible we will be back
Stayed 4 nights in Apr 2024
Response from Management Team on 25 Apr 2024
Dear Angel,Thank you for choosing Royalton Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Management Team on 22 Apr 2024
Dear Nicole,Thank you for choosing Grand Lido for your recent visit.It was a pleasure hosting you and we hope to welcome you again. Regards,

8/10 Good

Todd, Wayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Management Team on 25 Mar 2024
Dear Todd, Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your experience with us. It was a pleasure hosting you and we hope to welcome you again. Regards, Grand Lido NegrilManagement Team.

10/10 Excellent

Miyoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Management Team on 18 Mar 2024
Dear Miyoshi,Thank you for choosing Grand Lido Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.

10/10 Excellent

MELISSA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at Grand Lido (Royalton) has been si accommodating and exceptionally nice
Stayed 5 nights in Mar 2024
Response from Management Team on 15 Mar 2024
Dear Melissa,Thank you for choosing Grand Lido Negril for your recent visit. We are pleased to see your comments on the exceptional service provided during your stay. It was a pleasure hosting you and we hope to welcome you again. Regards,Grand Lido NegrilManagement Team.

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Au natural adult only side. Even though the property shares space with the Hideaway and the Royalton (for kids) it was still a quiet stay. We like the fact we could be natural and have quiet time. Our butler Leshan wad perfect! Made our food reservations. Hunters steakhouse is the absolute best! The breakfast buffet is good. Staff friendly and check in was smooth. We will be back!
Stayed 4 nights in Feb 2024
Response from Management Team on 4 Mar 2024
Hey Diane, Thank you for allowing us to host you and for leaving your feedback. We are happy to hear that you had a great time with you and we look forward to seeing you again soon.Best Wishes,

2/10 Terrible

Maya Josephine

Disliked: Staff & service, amenities, property conditions & facilities
Beautiful property, but unfortunately not nearly worth the price. I was disappointed with the lack of information on which amenities are available through which resort, not realizing that most everything listed is on the Royalton side. I was really excited about the restaurant variety, however only 3-5 of these are open per meal and they require reservations. I was unable to get a reservation past 7 the entire visit. The food was also unbelievably terrible, even worse than most sub-par resort food. I also wasn't really interested in receiving the butlers service, however they were very pushy and intrusive about being available. They add you on a whatsapp group upon arrival, which is heavily utilized. I understand they are trying to do their job well, however it was clear that I wasn't interested in any services and they were very persistent on checking in, asking where I was and when I would be back, etc. Even if I didn't answer, there would still be follow up messages until I replied. I was definitely not interested in having someone to report to, and the expected structure kind of defeats what I feel is one of the highlights of all inclusive. All around the amenities are very overstated. The gym is really just a weightlifting room with a few machines the fitness class room. Low quality liquor, plus very little options for wine. The crowd was also not what I was looking for - overwhelmingly Americans, the same scene you would see at a resort in Florida or Alabama.
Response from Management Team on 19 Feb 2024
Dear Maya, Thank you for choosing our resort for your recent visit. Our team values your feedback as this information allows us to improve our products and services.Providing excellent service to our valued guests has always been one of our top priorities and it is very disheartening to learn that we did not fulfill that quest.We are truly sorry to learn about your experience. Our paramount priority is our guests’ satisfaction, and your honest feedback will help us to be better and correct what is necessary. Your concerns relating to the inconsistent service received were shared with the relevant managers who will treat your concerns as areas of opportunity for improvement.It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards,Grand Lido NegrilManagement Team.

8/10 Good

Lisa Marie, Marietta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff. Simon is the best !! What I didn’t appreciate was people in the swim up rooms being allowed outside with bathing suits on !! That is no different than them staying at the hideaway ! We are sitting in lounge chairs about 5 feet from them and they have clothes on watching everyone. If Grand Lido is advertised as a nude resort then I believe everyone outside their room should be nude ! This was very uncomfortable to myself and others. When I questioned my butler and front desk clerk I was told them didn’t have to be nude. You may contact me if you have any questions.
Stayed 6 nights in Oct 2023
Response from Management Team on 6 Nov 2023
Dear Lisa,Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your experience with us.Our team is pleased to see your comments on the amazing hosts.It was a pleasure hosting you and we hope to welcome you again. Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Delita, baldwin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Management Team on 20 Oct 2023
Dear Delita,Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your feedback with us. It was a pleasure hosting you and we hope to welcome you again.Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Delita, baldwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and surroundings
Stayed 1 night in Oct 2023
Response from Management Team on 19 Oct 2023
Dear Delita,Thank you for choosing Grand Lido Negril for your recent visit and for sharing your comment highlighting our great property. We hope to welcome you again for another memorable vacation experience. Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Fatima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Resort, VIP service was excellent. Resort staff are very welcoming, friendly, polite and accommodating. I will surely book this resort in the future again.
Stayed 4 nights in Sep 2023
Response from Management Team on 28 Sept 2023
Dear Fatima, Thank you for choosing Grand Lido Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Yaa A.

Stayed 3 nights in Sep 2023
Response from Management Team on 10 Oct 2023
Dear Yaa A,Thank you for choosing Grand Lido Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Grand Lido Negril Management Team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our overall stay. The staff was amazing. A special shout to Conely he was the absolute best! Some of the food could have been better but overall it was amazing.
Stayed 3 nights in Aug 2023
Response from Management Team on 25 Aug 2023
Dear Valued Guest,Thank you for choosing Grand Lido Negril for your recent vacation.We are thrilled to see your comments highlighting our amazing staff.It was a pleasure hosting you and we hope to welcome you again.Regards,

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Peaches was the best at the au natural pool and whoever was on the grill their was spectacular. Also Lady Tenay from the Vibe team. Restaurant staff could have been better but overall an amazing trip
Stayed 4 nights in Aug 2023
Response from Management Team on 23 Aug 2023
Dear Eddie,Thank you for choosing Grand Lido Negril for your recent visit.We are thrilled to see your comments highlighting the hospitality of our hosts, especially those mentioned who delivered exceptional service.It was a pleasure hosting you and we hope to see you again.Regards,

10/10 Excellent

Boswain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was more magnificent, then when I stayed at the Conrad when I went to Bora Bora. The only “con” I have, they could offer more Jamaican dishes so that folk can truly experience the Jamaican culture.
Stayed 4 nights in Jul 2023
Response from Management Team on 1 Aug 2023
Dear Boswain, Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again.Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Tiffany

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was soo lovely! Property beautiful!!! Everything was perfect!! My property of choice for Jamaica hands down!!
Stayed 3 nights in Jul 2023
Response from Management Team on 1 Aug 2023
Dear Tiffany,Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again. Regards,Grand Lido NegrilManagement Team.

6/10 Okay

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2023
Response from Management Team on 29 May 2023
Dear Joseph, Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your feedback with us. It was a pleasure hosting you and we hope to welcome you again.Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

alexandra marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was absolutely amazing. The staff are so nice and accommodating.
Stayed 4 nights in May 2023
Response from Management Team on 22 May 2023
Dear Alexandra, Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your experience with us.We are thrilled to see your comments on the hospitality of our hosts.It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience.Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply stunning. Beautiful view, awesome activities, excellent food, and best staff ever!
Stayed 4 nights in Apr 2023
Response from Management Team on 10 Apr 2023
Dear Sabrina,Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your feedback with us.We are delighted to see your comments on our stunning views, entertaining activities, and delicious food. It was a pleasure hosting you and we hope to welcome you again. Regards,Grand Lido NegrilManagement Team.

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023
Response from Management Team on 23 Mar 2023
Dear Chris,Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again.Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Beatrice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The sunset was beautiful! Very breatg taking.
Stayed 4 nights in Feb 2023
Response from Management Team on 1 Mar 2023
Dear Beatrice,Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again.Regards,Grand Lido NegrilManagement Team.

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2023
Response from Management Team on 10 Mar 2023
Dear Rebecca,Thank you for choosing Grand Lido Negril for your recent visit.It was certainly a pleasure hosting you and we hope to welcome you again. Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One to go back to
Fairly small nude area and part of a large hotel complex where most meals were taken. Main restaurant drink service poor at lunchtime. Facilities good, very friendly staff. Scenic setting and a marvellous suite. Will return next year
Stayed 6 nights in Jan 2023
Response from Management Team on 30 Jan 2023
Dear John, Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your experience with us. We are pleased to see your comments highlighting the enjoyable experience you had with us. It was a pleasure hosting you and we look forward to welcoming you again. Regards,Grand Lido NegrilManagement Team.

8/10 Good

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand lido was over all a really nice stay. Unfortunately there were a few minor inconveniences during our stay. Room service was terrible, items were often out or forgotten, food arrived cold. The movies on our TV also did not work throughout our entire stay. Aside from these couple issues, I would recommend.
Response from Management Team on 16 Jan 2023
Dear Taylor, Thank you for choosing Grand Lido Negril for your recent vacation. We are happy to read that your overall stay was nice, despite the discomfort during certain parts of your stay. Your concerns were duly noted and shared with the Food and Beverage Director and IT Manager for further review. It was a pleasure hosting you and we hope to welcome you again.Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Melonie

Stayed 7 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Lido was amazing! Our butlers were fantastic and we will be back
Stayed 4 nights in Nov 2022
Response from Management Team on 1 Dec 2022
Dear Valued Guest,Thank you for choosing Royalton Negril for your recent vacation and for taking the time to share your experience with us.It was a pleasure hosting you and we hope to welcome you again. Regards,Grand Lido NegrilManagement Team.

6/10 Okay

Norma Leila Faye

Travelled with partner
Liked: Staff & service
An unfortunate room leak and slow resolution set the tone of our 5 day stay. Assigned two butlers who were helpful at times but busy with other guests. Raining when we arrived so no tour of property with needed information on facility and options. Ocean Pt restaurant on site was great. Property connected to two sister properties with full access to all other restaurants including buffet.
Response from Management Team on 28 Nov 2022
Dear Norma, Thank you for choosing Grand Lido Negril for your recent vacation and for taking the to share your feedback with us.Kindly accept our sincerest apology for any inconsistent service received during your stay, this is certainly not the typical experience we hoped for and in order for us to avoid any recurrence, your concerns were shared with the respective managers for further review. It is our sincerest hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last.Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Brian Christopher

Stayed 4 nights in Nov 2022

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
T review
Very good. The staff at reception and dorados restaurant and the butler was fantastic.
Stayed 1 night in Oct 2022
Response from Management Team on 17 Oct 2022
Dear Anthony, Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your experience with us. It was a pleasure hosting you and we hope to welcome you again for another fantastic experience.Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Sep 2022
Response from Management Team on 11 Oct 2022
Dear Dan,Thank you for choosing Grand Lido Negril for your recent visit.It was a pleasure hosting you and we hope to welcome you again.Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Melonie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2022

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property over exceeded our expectations. We loved everything about it. Some food were a hit or miss. The excursions & daily special events were awesome. There was always something to do. Our room was immaculate (huge bed, double shower heads, big jetted tub, mini bar was stocked everyday, swim up pool leading to an infinity pool. A jerk hut & bar was near. The beach was extremely close as well. We were on the nude side so it was different but afterwards was very comfortable. Our butler was A1 amazing he helped with any and everything we needed. Definitely enjoyed our time.
Stayed 5 nights in Sep 2022
Response from Management Team on 29 Sept 2022
Dear Kimberly, Thank you for choosing Grand Lido Negril for your recent vacation.We are pleased to view your comments highlighting our beautiful room, awesome excursions, and hospitable butlers.Kindly accept our sincerest apology for any inconsistent service you received during your stay, your concerns were shared with the relevant managers for improvement.We hope to see you again for another incredible vacation experience.Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Dinah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was amazing staff and service was amazing. Delicious food and wonderful drinks. Definitely coming back.
Stayed 6 nights in Aug 2022
Response from Management Team on 9 Sept 2022
Dear Dinah,Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your experience with us.We are pleased to view your comments highlighting our amazing hosts, delicious food, and wonderful drinks.It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience.Regards,Grand Lido NegrilManagement Team.

10/10 Excellent

Jason

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The view and staff was the best!
Stayed 5 nights in Aug 2022
Response from Management Team on 15 Aug 2022
Dear Jason, Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your experience with us. We are pleased to view your comments highlighting our view and amazing hosts, It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience. Regards, Grand Lido Negril Management Team.

10/10 Excellent

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and fun
Stayed 4 nights in Jul 2022
Response from Management Team on 29 Jul 2022
Dear Walter, Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your feedback with us. It was a pleasure hosting you and we hope to welcome you again for another incredible vacation experience with us. Regards, Grand Lido Negril Management Team.

8/10 Good

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view, staff was excellent including the butler service that I was not aware of, actually made the vacation so much smoother. The best part was having access to the two other properties and their pools beaches. It’s a little bit of a walk from the restaurants and main attractions but not such a big deal. Will def return
Stayed 4 nights in Jul 2022
Response from Management Team on 27 Jul 2022
Dear Ashley, Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your experience with us. We appreciate your comments highlighting our amazing view, the hospitality of our hosts, and the access to visit the neighboring resorts. It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience. Regards, Grand Lido Negril Management Team.

6/10 Okay

Bassel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2022

8/10 Good

Detriech

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Lido Braca Negril resort was everything I expected. My Suite was awesome, Huge. I stayed for 5 nights. Anna Marie cleaned my room daily and took so much care and pride in her work and attention to detail. Nightly turn down was excellent The room had quite a musty mildew smile that lingered for days. The air conditioner stayed very cold and everything on the room worked perfectly! My check in and check out and daily interaction with all 3 ladies was very good though during check in they neglected to mention diamond guest have 1 hour access to hydrotherapy pool, sauna and hot tub with reservations per availability. I happen to look in the check in papers and saw it on day 4. The Culinary experience was good, but the room was hot and muggy and the wines used for the 7 courses was very cheap and the steak alleged to be filet mIgnon was not even close and we all asked for medium they all cooked well. The young boy was not a chef at all only a line cook if that. The nightly theme entertainment if they happen where boring. The Michael Jackson show was the best I had ever seen all the dancers, lightning and custom’s were excellent, the night beach party was awesome too. Booking excursions in hotel was good except they leave a lot of detail about Chuka out which costed extra $25. All restaurants very good. My Butler Conley was very good and complimenting. The property is showing it’s age but I would highly recommend!
Stayed 5 nights in Jun 2022
Response from Management Team on 4 Jul 2022
Dear Detriech, Thank you for choosing Grand Lido Negril for your recent stay and for taking the time to share your experience with us. Our team is thrilled to view your comments highlighting the hospitality of our hosts and entertaining nightly shows. Kindly accept our sincerest apology for any inconsistent service you received throughout your stay, your concerns were duly noted and shared with the respective managers for further review and follow-ups. We sincerely hope that you grant us another opportunity to host you again so that we can deliver an experience that will exceed your last. Regards, Royalton Negril Management Team.

10/10 Excellent

Ayo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The most amazing stay ever:
Stayed 5 nights in Jun 2022
Response from Management Team on 1 Jul 2022
Dear Ayo, Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time out to share your feedback with us. It was a pleasure hosting you and we hope to welcome you again for another incredible vacation experience. Regards, Grand Lido Negril Management Team.

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly stay
Stayed 2 nights in Jun 2021
Response from Management Team on 11 Jun 2022
Dear Jennifer, Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time out to share your feedback with us. It was a pleasure hosting you again and we hope to welcome you again. Regards, Grand Lido Negril Management Team.

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super clean and sanitized regularly. The staff were always welcoming and inviting. The weather was amazing in the month of November. Our butlers, Ricky and Condey were very attentive throughout our stay. The entertainment lineup each night were pretty entertaining. I think our favorite was the Silent Party. I’d like to highlight that the property offered free COVID-19 testing prior to departure, which was mandatory at the time. My ONLY complaint is about room service. It takes a really long time to arrive to the room. More than usually arrived cold. Lastly, the options could be better. However, I think about Jamaica, this property and staff quite frequently.
Stayed 4 nights in Nov 2021
Response from Management Team on 13 May 2022
Dear Melanie, Thank you for choosing Grand Lido Negril and for taking the time out to share your experience with us. We are pleased to view your comments highlighting the cleanliness of our property, the hospitality of our welcoming host, and great nightly entertainment. Kindly accept our sincerest apology for any inconvenience you encountered throughout your stay, your concerns were duly noted and shared with the room service manager for further review. It was a pleasure hosting you and we hope to welcome you again for another memorable vacation experience. Regards, Grand Lido Negril Management Team.

10/10 Excellent

Trudian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I just can’t say enough about this resort. Absolutely gorgeous, the food is impeccable, the staff is absolutely wonderful. Shout out to Betina she is great she made sure we had everything we needed. I cannot wait to come back to this resort.
Stayed 4 nights in Apr 2022
Response from Management Team on 27 Apr 2022
Dear Trudian, Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your feedback with us. We are pleased to view your comments highlighting our delicious food, and amazing hosts, especially Betina who contributed positively to your stay; she will be commended for her outstanding service. It was a pleasure hosting you and we hope to welcome you again for another incredible vacation experience. Regards,

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not have an active night life entertainment Did not have the premium rums on site Staff very accommodating Chevia was phenomenal all the staff and bartenders wonderful Will definitely recommend and will be back
Stayed 2 nights in Apr 2022
Response from Management Team on 6 May 2022
Dear Karen, Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time to share your feedback with us. We are pleased to view your comments highlighting our attentive hosts, especially Chevia who contributed positively to your stay; she will be commended for her outstanding service. Kindly accept our sincerest apology for any inconvenience you encountered throughout your stay, your concerns were shared with the Entertainment Manager and the Food and Beverage Manager for improvement. It was an honor hosting you and we hope to welcome you again for another memorable vacation experience. Regards, Grand Lido Negril Management Team.

10/10 Excellent

Nicholas Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2022

8/10 Good

Ali

Travelled with partner
Liked: Amenities, property conditions & facilities
You get the sun in the afternoon. You can also catch the sun in the morning on the east side using a cabana. Very beautiful. Service can be better. Morning crew should go around and remove all dirty dishes from the night before left around the property by the guests, rightfully so, the night before. Ordered room service twice, first time it took more than an hour, which is ok, I guess. The second time the order never came.
Stayed 7 nights in Mar 2022
Response from Management Team on 21 Mar 2022
Dear Ali, Thank you for choosing Grand Lido Negril for your recent vacation and for taking the time out to share your experience with us. We appreciate your comments highlighting our beautiful property. Kindly accept our sincerest apology for any inconsistent service you had received throughout your stay, your concerns were shared with the public area manager and room service manager for further review. It was a pleasure hosting you and we hope to welcome you again for another incredible vacation experience. Regards, Grand Lido Negril Management Team.