On the beach, sun-loungers, beach towels
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Reviews of Charela Inn Hotel

3.5 out of 5
Charela Inn Hotel
Norman Manley Boulevard, Negril, Westmoreland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 94 out of 140 reviews" "
Rating 8 - Good. 30 out of 140 reviews" "
Rating 6 - Okay. 9 out of 140 reviews" "
Rating 4 - Poor. 2 out of 140 reviews" "
Rating 2 - Terrible. 5 out of 140 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Tekiah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, clean, quaint hotel with delicious food and friendly staff
Stayed 3 nights in May 2024

8/10 Good

Nadia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was our second time in a row staying at Charela. We love the beach it is probably the nicest beach on seven mile. The rooms are clean and well appointed. What we dislike about Charela is the lack of friendliness from the staff, especially the female staff. The cleaning ladies are very friendly as is the doorman. The serving staff however is not. The women do not smile, the front desk ladies aren't overly friendly, restaurant service is poor, with the exception of one older lady, not sure of her name, she was awesome. Restaurant prices are far too high for what you get but there are other options near by. The beach is well kept and the beach security is on point! I would stay again, I'm just more prepared for what to expect from the serving staff.
Stayed 14 nights in Apr 2024
Response from Reservations on 3 May 2024
Thanks for staying with us. We appreciate your feedback as this assist us with improvements in areas that we are lacking.Happy to know this was the second time in a row staying at our hotel and love the beach which is probably the nicest beach on the 7 mile and found the rooms clean and well appointed.Sorry to hear of your dislikes which includes the lack of friendliness from the staff especially the female staff and the poor service in the restaurant. These issues will be looked into and addressed so they do not reoccur.Despite these disappointments it is good knowing you found other staff members who were pleasant which includes the elder lady in the dining room (Francella) and beach security and will return to the property in the future.Wishing you all the best and looking forward to your future visits.

6/10 Okay

Elizabeth

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Reservations on 3 May 2024
Thanks for staying with us. We appreciate your feedback.

8/10 Good

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities
Good - Best beach in Negril. Natural shade with lots of palms. Wide with plenty of room for seating. Service was good. Bad - My main complaint is that they need a restroom closer to the beach. Maybe near the restaurant. Currently, you have to come off the beach, walk past/through restaurant, cross the courtyard. That's too far.
Stayed 2 nights in Apr 2024
Response from Reservations on 3 May 2024
Hello Kellie,Thanks for staying with us. We appreciate your feedback. Happy to know you found the hotel's beach to be the best in Negril and the service was good.As t relates to the location of the bathroom, we do understand it can be a bit inconvenient for some of the guests and maybe this is something that will be in the pipeline when doing future renovations/construction.It was our pleasure hosting you here at the hotel and looking forward to your future stays.

8/10 Good

CAROL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Reservations on 25 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Satnam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Reservations on 3 May 2024
Thanks for staying with us. We appreciate your feedback

10/10 Excellent

Cheryl, South Yarmouth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at Charela inn has been on my bucket list for more than 40 years. I just spent two glorious weeks there and highly recommend this for fun in the sun escape!
Stayed 14 nights in Mar 2024
Response from Reservations on 25 Apr 2024
Thanks for staying with us. We appreciate your feedback!Happy to know that staying at Charela was on your bucket list which you have now accomplished and found the two weeks stay to be glorious and highly recommend our property for fun in the sun escape.It was our pleasure hosting you here with us and look forward to your future visits.

10/10 Excellent

Robert, Lords Valley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All’s well at Charela Inn. The staff is great, food very good, the rooms are clean and comfortable and the location is ideal.
Stayed 7 nights in Feb 2024
Response from Reservation on 25 Feb 2024
Thanks for sharing your feedback on your recent vacation experience at our hotel.Good to know you found everything to be well at our hotel, the great staff, very good food, clean and comfortable rooms and the location of the property ideal.It was our pleasure hosting you here with us and do look forward to your future visits.

10/10 Excellent

randy

Travelled with partner
Liked: Property conditions & facilities
Everybody is top shelf. The owner is there working and he is over 80. Ibslute the man.
Stayed 7 nights in Jan 2024
Response from Reservation on 31 Jan 2024
Thank you for staying with us and taking the time to share your feedback.We hope to host you another time.

10/10 Excellent

Tamera

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great!
Stayed 7 nights in Jan 2024
Response from Reservations on 31 Jan 2024
Thank you for your feedback!We appreciate you taking the time out to post a review on your recent vacation experience during your visit at our hotel and happy to know everything was great.It was our pleasure welcoming and hosting you here with us and look forward your future visits.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great value and location. It is a small hotel and restaurant. on the beach. The staff are the best except for a few of the younger restaurant waitresses who spend too much time looking at their phones. Front disk staff great and very helpful. Our room housekeeper was wonderful. If we need to change while she was there never a problem. The guys at the beach were always helpful and anticipated your needs. Our room needed a shower update, several times the water flowed over the floor. it was a bad design. We needed more lights in the room there were two bedside and one in hall. We had a great ten day stay I would strongly recommend it.
Stayed 10 nights in Jan 2024
Response from Reservations on 18 Jan 2024
Hello John,Thank you for taking the timeout to post a review on your recent vacation experience whilst visiting our hotel. We are happy to hear that you consider our property to be of great value and location with great services extended by the staff. For the few younger restaurant waitresses who spends most of their time on the phone, this will definitely be addressed.I am sure the front desk staff, beach attendants and housekeeper will be appreciative of your compliment and mention for their assistance and great services.For the updates suggested they will definitely be looked into as your suggestions do assist us in improving our property and services.It was our pleasure welcoming and hosting you here with us and do look forward to your return visit.

8/10 Good

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities
The Charela Inn is a great option two thirds the way up Seven Mile beach. Its location makes it fairly quite. If you are looking to party at night try somewhere closer to to the Negril township end of the beach.
Stayed 6 nights in Dec 2023

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful spot on the beach. Great rooms! Staff is outstanding. Jazz nights, Thursday and Saturday night, dine with a great atmosphere and delicious food. Make a reservation, busy on nights with music.
Stayed 6 nights in Nov 2023

10/10 Excellent

Jacqueline, indianapolis

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Charela Inn is such a gem. Glad I finally hot to stay here. The ocean front room was very spacious with beautiful furnishings. The staff eas very friendly with smiles for days. If you are lucky enough to engage in a conversation with the owner do it! Such a gracious host. Will def be back. If you go make sure to say hi to Kush the coolest german shepherd around lol
Stayed 2 nights in Nov 2023
Response from Reservation on 14 Nov 2023
Hello Jacqueline,Thank you for taking the time out to post a review on your recent vacation stay at our hotel. It was our pleasure welcoming and hosting you here with us and happy to know you had a great time and found the hotel to be a gem with spacious ocean front room with beautiful furnishings, friendly staff who are always smiling and the gracious host (the owner) who is great to have conversations and don't forget Kush the coolest German Shepherd around.We are pleased to hear that you will definitely return, we are also looking forward to welcoming and hosting you once again.

10/10 Excellent

Harshad

Stayed 1 night in Nov 2023

10/10 Excellent

Gaspare

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect one nighter.
Was a business trip so just a one night stay.It was important to us that checking in etc was quick. It was and everything was excellent the location can't be beat and the restaurant and staff were excellent. Highly recommend.
Stayed 1 night in Oct 2023
Response from Reservations on 30 Oct 2023
Hello Gaspere,Thanks for your productive feedback.Here at the Charela Inn Hotel we pride ourselves in doing an awesome job and delivering the best service possible. We will definitely commend the staff as always for going that extra mile for our guest so that they will continue to deliver excellent service.We appreciate your visit and look forward to hosting you in the future.

10/10 Excellent

Dean

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Love the massages
Stayed 3 nights in Oct 2023

6/10 Okay

Darrielle

Travelled with family
Liked: Staff & service, amenities
Location is great and the property offers free parking. The hotel staff was very friendly and accommodating. The property is quiet and cozy. However, it is a bit outdated. The bathrooms could use a facelift. It is not as modern as nearby lodging. However, Charela offers the essentials for a quick get away.
Stayed 1 night in Oct 2023
Response from Reservations on 24 Oct 2023
Thank you for vacationing at our property. It was our pleasure in hosting you here. We appreciate you taking the time out to provide a review on your experience during your visit as this assist us in making improvements where necessary. Wishing you all the best and looking forward to your future visits with us.

8/10 Good

Steve

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great. The waitresses were friendly and attentive. House keeping was the best they clean my room on time and each time I go back to my room it feels like a new room. The life guard tyreek was very helpful great guy. Only person we dislike was the security on the beach . He doesn’t know how to talk to the guest plus he’s lazy with an attitude.
Stayed 5 nights in Oct 2023
Response from Reservation on 23 Oct 2023
Hello Steve,Thank you for your recent visit at our hotel.. We appreciate you taking the time to post a review on your experience during your visit.We are pleased to know that the property was great and some of the staff were friendly and attentive especially the housekeeping who were the best as they had the room cleaned on time which felt like a new room each time you returned to it.We are very sorry to hear of the beach security's attitude which caused you to dislike him but appreciate you bringing this behavior to our attention which will definitely be looked into.Thank you for staying with us. It was our pleasure welcoming and hosting you here with us and do look forward to your future visits.

8/10 Good

victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at Charles was overall great! The room was clean, spacious and comfortable! The property is centrally located on 7 mile beach, making good walks in either direction when leaving hotel. We would absolutely stay here again!
Stayed 5 nights in Aug 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a cozy accommodation nestled in a safe, very friendly, accessible area. There are many options for dining along the neighboring properties. I received the best massage ever from the therapist on site at Charles’s beach front. I had no worries my entire trip. I have to rave about their immaculate, crispy white towels and sheets and very cleans rooms, an amazing diverse garden, and delicious meals particularly the Jamaican breakfast. Charela puts the LOVE in One Love!
Stayed 4 nights in Aug 2023
Response from Reservation on 19 Aug 2023
Thanks for taking the time to send your feedback. Your kind comments are highly appreciated as each feedback assist us in serving our customers better,We are very pleased to hear that you had a wonderful experience whilst staying with us and everything was to your approval.We look forward to hosting you again in the future.

10/10 Excellent

valie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Staff is friendly. Love that’s it’s on the 7 mile beach
Stayed 3 nights in Aug 2023
Response from Reservation on 12 Aug 2023
Thanks for staying with us. Your feedback is greatly appreciated.Looking forward to your future visits with us.

10/10 Excellent

Valie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the beach front rooms
Stayed 3 nights in Aug 2023
Response from Reservations on 10 Aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Todd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all. The location is the best in Negril. Second. The service is five star. Friendly and attentive. The on site restaurant and room service is great. Last but not least. The rooms are amazing. We stayed in an ocean view room. It was huge with an amazing balcony. Also quiet! We stayed during Dream week and as soon as we closed the door it was as quiet as you could ever wish. We loved our stay.
Stayed 5 nights in Jul 2023
Response from Reservation on 8 Aug 2023
Hello Todd,Thank you for taking the time out to share your feedback! We appreciate your comments as this assist us in knowing our performance as well as the clients level of comfort and satisfaction during their stay at the hotel.Looking forward to your future visits with us.All the best!

8/10 Good

Melly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs more variety and needs to cater to a broader audience with the menu selection
Stayed 7 nights in Jul 2023
Response from Reservation on 2 Aug 2023
Hello Melly,Thank you for taking the time out to share your feedback! We appreciate your comments as this assist us in serving our clients better. Rest assure your comments will be passed on to the Manager to see how best these concerns/suggestions can be addressed.Looking forward to your future visits with us and all the best.

10/10 Excellent

Garth

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go spend time here at least once a year & our other family members go 2-3 times a year . Everyone treats us so well , we kinda are like family when we are there . A lot of locals come to stay here as well bc not only is it the best beach spot for relaxing & floating the day away the food is awesome . It’s not a 5 star looking hotel but it’s 5 star to us bc of the staff . From front desk to house keeping to ground keepers to kitchen . We love Charela .
Stayed 11 nights in Jul 2023
Response from Reservations on 31 Jul 2023
Hello Garth, thanks you for staying with us and for also taking the time to share your feedback on your experiences whilst vacationing at our property! We appreciate your comments as this assure us that our clients are given the best service during their stay. Looking forward to hosting you again.

10/10 Excellent

Helle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Reservations on 1 Aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Kamara Ekashe

Stayed 6 nights in Jul 2023
Response from Reservation on 19 Aug 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Sonja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the best option for proximity to the beach in Negril without the all inclusive ticket. It's a small Jamaican owned hotel with friendly staff and great food. We stayed in a Junior suite on the lower level that was about 20 steps away from the beach! You can see the famous 7 mile beach right from your bedroom and from the patio right out your room. They have shaded lounging on the beach which makes it convenient to sit out all day if needed. The staff will also serve you food right there if you don't want to leave the beach! There is also a pool if you want to switch it up. 10/10 experience for the traveler who isn't looking for a cookie cutter vacation experience. We didn't opt for the breakfast plan option, we paid each day for the meals. They have a wide range of meals from their a la carte menu and each night they may have a price fixed menu p/person as well. Just go. You will love it.
Stayed 4 nights in Jul 2023
Response from Reservations on 25 Jul 2023
Thank you for staying with us and also for taking the time to send your feedback! We appreciate your comments as this helps us with our ratings as well as assisting our clients better. Looking forward to your return visit with us.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023
Response from Reservation on 20 Jul 2023
Hello Carolyn,Thank you for staying with us!We look forward to welcoming and hosting you again in the future.

10/10 Excellent

Hedley

Liked: Cleanliness, staff & service, property conditions & facilities
Great property. Loved the view. Loved the beach! Very reasonably priced. Friendly staff. I actually booked three rooms based on reviews on expedia. I was not disappointed.
Stayed 1 night in Jul 2023
Response from Reservation on 19 Jul 2023
Hello Hedley,Thanks for staying with us. Happy to know you had a wonderful stay and everything was to your approval.Your feedback is greatly appreciated!

8/10 Good

Bayani Lauzon

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Staff & service
Beautiful hotel charming but need to have more customer friendly staff and amenities such as late night snacks or food if you just want to hang drink or eat with friends or family while looking out at the water . No gift shop rooms takes forever . Not much of a menu and breakfast limited
Stayed 3 nights in Jul 2023
Response from Reservations on 18 Jul 2023
Hello Mr. Lauzon,Thank you for staying with us and also for taking the time to send your feedback! We appreciate your comments as this assist us in serving our clients better. Looking forward to hosting you again.

10/10 Excellent

Kevet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise
Whenever my husband and I are in Negril the only place we'll stay is Charela Inn. The staff treats us like family. We've been coming to Charela Inn for years and will continue to come for years to come.
An evening at Charela Inn.
On the beach down from Charela Inn. Ready to eat lobster.
Stayed 6 nights in Jul 2023
Response from Reservations on 17 Jul 2023
Hello Kevet,Thank you for staying with us and also for taking the time to send your feedback! We appreciate your comments as this assist us in serving our clients better. Looking forward to hosting you again.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was our 6th visit to Charela and each time has been great. Besides the perfect beach and being centrally located, the staff really make you feel at home and as family. Everyone from the owner on down always greets you with a hello and is there anything you need. Also, Charela must be doing something right because several of the staff have been there over 20 years.
Stayed 4 nights in Jun 2023
Response from Reservations on 17 Jul 2023
Hello Scott,Thank you for staying with us and also for taking the time to send your feedback! We appreciate your comments as this assist us in serving our clients better. Looking forward to hosting you again.

10/10 Excellent

Stephen Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Great restaurant on site. Absolutely will return
Stayed 4 nights in Jun 2023
Response from Reservation on 5 Jul 2023
Hello Stephen,Thank you for staying with us! We also appreciate you taking the time to send your feedback.We look forward to hosting you again in the future.

8/10 Good

Dean

Travelled with family
Liked: Cleanliness, property conditions & facilities
Lack of snack dispenser.A microwave in the room would be very usefull.
Stayed 1 night in Jun 2023
Response from Reservations on 3 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Antoinette

Stayed 1 night in Jun 2023
Response from Reservations on 5 Jul 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Donnat

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was pleasant and helpful, rooms clean and surrounding areas clean plus the beach was well kept. The owner/manager is always onsite and that helps keep employees performing at their best. The in room mini fridge is a big help as I could keep an abundant supply of water and coconut water cold.
Stayed 5 nights in May 2023
Response from Reservations on 27 Jun 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

gabor

Stayed 2 nights in May 2023
Response from Reservations on 27 Jun 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Gabor

Stayed 2 nights in May 2023
Response from Reservations on 20 May 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rosemarie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Negril
Always a fabulous experience! Love the food,people and place
Stayed 10 nights in May 2023
Response from Reservations on 12 May 2023
Hello Rosemarie,Thank you for taking the time out to provide a rating of your experience during your recent viist at our hotel. We are pleased to see that you had a woderful stay based on the rating that you have provided. It was our pleasure in hosting you here with us and looking forward to your return visits with us.

10/10 Excellent

Raquel

Stayed 3 nights in May 2023
Response from Reservations on 8 May 2023
Thank you for staying with us. It was our pleasure hosting you here with us and pleased to know you had a wonderful stay based on the rating that you have provided.Wishing you all the best and looking forward to your return visit with us.

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property, Mr Geisel family a staff all are very good and thoughtful hosts . From the European atmosphere to the food , food options , hours , friendly staff, clean rooms I couldn’t ask for more I stayed in the old part with garden view worked for my.budget
Stayed 5 nights in Apr 2023
Response from Reservations on 29 Apr 2023
Thank you for staying with us and for taking the time out to post a review of your experience during your visit.We are pleased to know that you had a great stay and everything was to your approval.Wishing you all the best and looking forward to your future visis.Regards

10/10 Excellent

John

Stayed 3 nights in Apr 2023
Response from Reservations on 8 May 2023
Thank you for taking the time out to provide a rating of your experience during your recent viist at our hotel. We are pleased to see that you had a woderful stay based on the rating that you have provided. It was our pleasure in hosting you here with us and looking forward to your return visits with us.

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot
Right on the beach. Under palm trees with a nice breeze. It’s the perfect spot for a restful vacation. The restaurant is a great place to start the day with a great choice of breakfast plates. The bedrooms are roomy and comfortable and the staff is very friendly.
Stayed 5 nights in Apr 2023
Response from Reservations on 28 Apr 2023
Hello Martin,Thank you for taking the time out to post a review on the experience you encountered whilst staying at our property.Good to hear that you had a great stay and found our property to the perfect spot for a restful vacation as well as the restaurant to start your day with great choices of breakfast plates and the roomy and comfortable bedrooms and friendly staff.We appreciate your visit and look forward in welcoming and hosting you in the future.

10/10 Excellent

Pearl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, staff service always respectful and accommodating. Entertainment and proximity to beach and safe atmosphere. Definitely will stay here again
Stayed 7 nights in Mar 2023
Response from Reservations on 8 May 2023
Thank you for taking the time out to post a review of your experience during your recent stay with us. We are happy to hear that your stay was wonderfu and you will definitely stay with us again.It was also our pleasure in hosting you here with us and will be looking forward to your return visit with us.

6/10 Okay

Cristina

Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2023
Response from Reservations on 18 Mar 2023
Thank you for staying with us! We hope you enjoyed your stay and look forward to welcoming and hosting you again.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good overall, with a couple of quirks
Our third-floor ocean view room in the new wing was nice though narrow. The bathroom was large and nicely appointed. The hotel is well-located in the heart of the best and safest part of Seven Mile Beach. The on-site restaurant was lovely and the food was good. The clientele was primarily 50-plus with some families sprinkled in. We liked that they were evenly distributed between Germans, French, Canadians and Americans. The whole place, especially the beach with its lush trees that provide necessary shade, had a comfortable, moderately upscale vibe that, fortunately in our view, also wasn't ostentatious. BUT. It turns out that there is fierce competition for the shade, such that, at least in high season, one of your party will have to arise at 6:30 and go down to the beach and lay claim to some chaises, which also might involve negotiating (as it were) that process with one of the workers who supervises the beach. It also might involve, as it did our case, being told by another guest oozing arrogance that you had no right to put your stuff in an area that was, he maintained, reserved for his group by arrangement with one of those staff. And mind you, you're given no forewarning about this process when you check in or when you first hit the beach. Bummer! We figured it out, but it left a bad feeling. Lastly, twice in the late afternoon when we needed to shower, there was no water whatsoever, a problem that was fixed as quickly and mysteriously as it appeared.
Stayed 7 nights in Feb 2023
Response from Reservation on 16 Mar 2023
Hello James,Thank you for taking the time to post a review on your recent experience whilst staying at our hotel. It was our pleasure in hosting you here with us and despite some of the negative experiences which we will definitely be looking into so they can be addressed to avoid future reoccurrence we are pleased to know that overall your stay with us was okay.We do hope we will have the pleasure of hosting you here with us once again.

10/10 Excellent

Ronald

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot right in the middle of seven mile beach. Staff was great. Very clean.
Stayed 7 nights in Feb 2023
Response from Reservations on 18 Mar 2023
Hello Ronald,Thank you for the review posted on your recent visit at our property.We are pleased to hear that you found the location of the property to be in a great spot as it is right in the middle of the 7 mile beach as well as the cleanliness and great staff.It was our pleasure in hosting you here with us and definitely looking forward to your future visits.