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Reviews of Best Western Colorado River Inn

2.5 out of 5
Best Western Colorado River Inn
2371 W Broadway, Needles, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 442 out of 1001 reviews" "
Rating 8 - Good. 345 out of 1001 reviews" "
Rating 6 - Okay. 129 out of 1001 reviews" "
Rating 4 - Poor. 46 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Randy Scott

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast is next door at the restaurant. It was cool, I guess. I didn't eat there just grabbed an apple for later but it looked nice.
Stayed 1 night in May 2024
Response from Front Desk on 24 May 2024
Thank you for your review!

10/10 Excellent

Katie

Travelled with partner
Liked: Amenities
Ok
Stayed 1 night in Apr 2024
Response from Front Desk on 30 Apr 2024
Thank you for your review!

8/10 Good

Eche

Liked: Cleanliness
In and out...nothing special really. Clean room and facilities.
Stayed 1 night in Apr 2024
Response from Front Desk on 24 Apr 2024
Thank you for your review!

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr 2024
Thank you for your review!

10/10 Excellent

Joyce

Travelled with family
Liked: Staff & service, property conditions & facilities
Train was right behind our room. The place is nice though it looks like it’s newly remodeled or some rooms on their way to remodel. Staff is friendly & helpful. Not all rooms are by the train, we just happened to get one. Turn up your air or heater & you won’t hear it much.
Stayed 1 night in Apr 2024
Response from Front Desk on 14 Apr 2024
Thanks for your review!

8/10 Good

dong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay
Stayed 1 night in Mar 2024
Response from Front Desk on 5 Apr 2024
Thank you for your review!

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Isaac checked us in, and he was very friendly and easy to work with. The room was clean and comfortable. We could hear the train and traffic through the night. Easy to get to from the freeway
Stayed 1 night in Mar 2024
Response from Front Desk on 29 Mar 2024
Thanks for your review!

6/10 Okay

Charles

Travelled with partner
Liked: Cleanliness, staff & service
The refrigerator in our first room didn't work and I found a banana that had turned black behind the fridge. We moved to another room and the toilet wouldn't flush properly. Lots of railroad trains passing nearby but that didn't bother me.
Stayed 1 night in Mar 2024
Response from Front Desk on 28 Mar 2024
Thank you for your review! We apologize for the challenges during your stay. We hope you will give us another opportunity to get it right on a future stay.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, clean rooms, great continental breakfast!
Stayed 2 nights in Mar 2024
Response from Front Desk on 15 Mar 2024
Thank you for your review!

8/10 Good

Keith

Travelled with family
Location on off freeway
Stayed 1 night in Feb 2024
Response from Renna on 7 Mar 2024
Dear Keith,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

8/10 Good

Amy, Golden

Travelled with partner
Liked: Cleanliness, staff & service
Big room just barely adequately appointed. Clean enough. Bed was good, pillows okay. Breakfast was good, not great.
Stayed 1 night in Feb 2024
Response from Renna on 7 Mar 2024
Dear Amy,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and great breakfast
Stayed 1 night in Feb 2024
Response from Renna on 7 Mar 2024
Dear Christina,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Renna on 17 Feb 2024
Dear Nicole,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

10/10 Excellent

James Lee, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Renna on 13 Feb 2024
Dear James,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

6/10 Okay

Robin

Liked: Staff & service
We actually enjoyed our stay other than the power tools right above our heads at 8am. There’s no warning or posting of any kind prior to booking that there is construction at the hotel. There was a note in our room that there could possibly be construction noise. We had no idea it would be right above our heads. Plus this is the most expensive hotel in Needles. We would have stayed somewhere else if we knew we would be paying so much to get woke up so rudely. Other than that it was a nice place to stay
Response from Front Desk on 12 Feb 2024
Thank you for your review. We apologize for the noise, as we are in the middle of a renovation. We do have signage in the lobby and rooms, but we do not control third party travel sites. I can say that we are typically between the 3rd and 5th highest priced hotel in town, as we have adjusted our rates due to the construction. We hope that you will stay again once we have completed our renovations.

6/10 Okay

Darrell

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2024
Response from Renna on 8 Feb 2024
On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

6/10 Okay

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was in need of some sprucing up: old, dark carpet, older mattress, poor water pressure, thin towels. Staff was friendly and the pool and hot tub were very nice.
Stayed 1 night in Jan 2024
Response from Renna on 3 Feb 2024
Dear Claudia,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

10/10 Excellent

Kat

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is near a railroad but the rooms are so well insulated that you don't hear it at all once the door is shut. The rooms were clean and the beds were very comfortable.
Stayed 1 night in Jan 2024
Response from Renna on 3 Feb 2024
Dear Kat,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

6/10 Okay

Pam

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness
It was convenient. Staff very friendly and efficient.
Stayed 1 night in Jan 2024
Response from Renna on 3 Feb 2024
Dear Pam,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

6/10 Okay

Jack

Travelled with family
Liked: Staff & service, property conditions & facilities
Property was Ok. Location was great
Stayed 1 night in Jan 2024
Response from Renna on 3 Feb 2024
Dear Jack,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

6/10 Okay

Bin

Travelled with partner
Liked: Staff & service
No internet. No hot water when first checked in though the staff eventually got the hot water for us.
Stayed 1 night in Jan 2024
Response from Renna on 3 Feb 2024
Dear Bin,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities
Response from Renna on 3 Feb 2024
Dear Brandon,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service
This hotel was well managed. The breakfast included was good. The location was convenient. The staff was helpful.
Stayed 1 night in Dec 2023
Response from Renna on 3 Feb 2024
Dear David,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

10/10 Excellent

Barbara

Stayed 1 night in Dec 2023
Response from Renna on 27 Dec 2023
Dear Barbara,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
It was a comfortable stay and uneventful
Response from Renna on 13 Feb 2024
Dear Fran,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

6/10 Okay

Jena

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service
The photos on the site look nothing like this property, breakfast is at a restaurant next door to the hotel so I can’t grab and go back to my room. Rooms felt old and dirty. Not quite worth the money we paid compared to other rooms.
Stayed 1 night in Nov 2023
Response from Renna on 4 Dec 2023
Dear Jena,Thank you for completing the survey regarding your recent stay at our property. We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know

4/10 Poor

Jeffery

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Renna on 21 Nov 2023
Dear Jeffery,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Front Desk on 21 Nov 2023
Thank you for your review!

10/10 Excellent

Fran

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable rooms.
Stayed 1 night in Nov 2023
Response from Front Desk on 13 Nov 2023
Thank you for your review!

6/10 Okay

David

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This is an old property next to the railroad. Owners are working to upgrade it but it is a work in progress.
Stayed 1 night in Nov 2023
Response from Renna on 11 Nov 2023
Dear David,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

6/10 Okay

john

Travelled with partner
Disliked: Amenities
More of a motel. Old dark carpeting. Bed comfortable. Staff very pleasant.Breakfast at restaurant next door- was actually reasonably good. Dinner there also reasonable. Quiet. Town had no redeeming features)( old Route 66). Overall room was pricey for what we got, but we did have a good night sleep.
Stayed 1 night in Nov 2023
Response from Renna on 9 Nov 2023
Dear John,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Renna on 9 Nov 2023
Dear Jennifer,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

6/10 Okay

Albert

Stayed 1 night in Nov 2023
Response from Renna on 9 Nov 2023
Dear Albert,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 5 Nov 2023
Thank you for your review!

6/10 Okay

Debbie

Disliked: Property conditions & facilities
Dirty outside....
Stayed 1 night in Oct 2023
Response from Renna on 2 Nov 2023
Hi Debbie,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Blazej

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value of money. Good breakfast
Stayed 1 night in Oct 2023
Response from Front Desk on 1 Nov 2023
Thank you for your review!

10/10 Excellent

Lorne

Liked: Cleanliness, staff & service, amenities
Property is getting along could use some TLC, other than that, clean room, good location, excellent staff!
Stayed 1 night in Oct 2023
Response from Front Desk on 31 Oct 2023
Thank you for your review!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Liars, liars, pants on fire
I booked this hotel because it had a pool and hot tub. When I went to check in both the pool and hot tub were empty. The front desk clerk was extremely uncaring and so I booked a different hotel and asked for a refund for their false advertising. I was denied the refund. Other guests ask for a discount and were denied. Stay away from this place.
Here's a true picture of the pool and hot tub.
Stayed 1 night in Oct 2023
Response from Renna on 25 Oct 2023
Your accusation is very serious. On our website, it shows that our pool area is closed due to maintenance. Also, we will refund you if you do not want to stay with us due to the pool being down. We do not force people to stay with us. Please think again: who is the liar? I understand this could be upsetting, and we are frustrated also with the situation; however, things get delayed like part delivery, etc.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 22 Oct 2023
Thank you for your review!

6/10 Okay

Daisy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 19 Oct 2023
Thank you for your review!

8/10 Good

Roberta

Travelled with group
Liked: Cleanliness
It was a quick stop in the road and served its purpose for a nights stay. Nothing outstanding, nothing bad. Bed was comfortable
Stayed 1 night in Oct 2023
Response from Front Desk on 16 Oct 2023
Thank you for your review!

10/10 Excellent

Luisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great customer service!
Stayed 1 night in Oct 2023
Response from Front Desk on 12 Oct 2023
Thank you for your review!

10/10 Excellent

John

Stayed 1 night in Oct 2023
Response from Front Desk on 12 Oct 2023
Thank you for your review!

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Family road trip stop
Pleasant hotel and conveniently off the freeway. The staff overall was friendly and worked to resolve our issues or answer questions. The best interaction was with a friendly woman in the restaurant for breakfast. She’s a gem!
Stayed 1 night in Oct 2023
Response from Front Desk on 9 Oct 2023
Thank you for your review!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Front Desk on 8 Oct 2023
Thank you for your review!

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Front Desk on 8 Oct 2023
Thank you for your review!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and helpful and the room was clean. It was great to have the restaurant next door too with good food.
Stayed 1 night in Sep 2023
Response from Front Desk on 5 Oct 2023
Thank you for your review!

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK
Just great the guy at front desk voice is annoying and loud
Stayed 1 night in Oct 2023
Response from Front Desk on 5 Oct 2023
Thank you for your review!

6/10 Okay

Hiroshi

Stayed 1 night in Sep 2023
Response from Front Desk on 5 Oct 2023
Thank you for your review!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Renna on 30 Sept 2023
Dear Penny,Thank you for taking the time to leave a review. We appreciate your feedback.We hope you will come back and see us again soon.Stay Safe.