Seasonal outdoor pool, pool cabanas (surcharge), pool umbrellas
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Reviews of Virgin Hotels Nashville

4.5 out of 5
Virgin Hotels Nashville
1 Music Square West, Nashville, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1184 out of 1551 reviews" "
Rating 8 - Good. 193 out of 1551 reviews" "
Rating 6 - Okay. 95 out of 1551 reviews" "
Rating 4 - Poor. 41 out of 1551 reviews" "
Rating 2 - Terrible. 38 out of 1551 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lobby and bar area. Enjoyed the outside areas and pool.
Stayed 2 nights in May 2024
Response from Sol on 27 May 2024
Hello, Chris Thank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

8/10 Good

Dianne, Caguas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very nice and the staff very friendly. The only thing that was a problem is that the bathroom is open and I was staying with my mom and Husband, so it’s was a little difficult.
Stayed 4 nights in May 2024
Response from Sol on 27 May 2024
Hello, Dianne Thank you for your feedback. We're glad you enjoyed the hotel and our friendly staff. We appreciate your comments about the bathroom setup and will take them into consideration.Best regards,

10/10 Excellent

Alyssa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay this month. Staff was welcoming and friendly. No issues and great site.
Stayed 4 nights in May 2024
Response from Sol on 27 May 2024
Hello, Alyssa Thank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

10/10 Excellent

kaitlynn

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 2 nights in May 2024
Response from Sol on 27 May 2024
Hello, KaitlynnThank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

10/10 Excellent

Julie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great property with great employees
Stayed 3 nights in May 2024
Response from Sol on 27 May 2024
Hi, Julie Thank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Sol on 27 May 2024
Hello, Hannah Thank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from Sol on 27 May 2024
Hello, Jamie Thank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

10/10 Excellent

SHANI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Beautiful and clean!
Stayed 1 night in May 2024
Response from Robyn on 26 May 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

8/10 Good

yanira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice and clean.
Stayed 4 nights in May 2024
Response from Robyn on 21 May 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Tania

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vibe in the lobby. Spent a long weekend celebrating a birthday in the city. The hotel was close enough to be part of it all, but far enough to feel like a retreat. Sunset drinks on the rooftop - fabulous.
Stayed 3 nights in May 2024
Response from Robyn on 21 May 2024
That's wonderful to hear! Passing along positive feedback is always appreciated and motivates us to keep delivering excellent service. Thank you for taking the time to share your experience. We're thrilled that you enjoyed your stay with us!

10/10 Excellent

yekaterina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about the property.
Stayed 3 nights in May 2024
Response from Robyn on 21 May 2024
That's wonderful to hear! Passing along positive feedback is always appreciated and motivates us to keep delivering excellent service. Thank you for taking the time to share your experience. We're thrilled that you enjoyed your stay with us!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness
The staff was amazing! A great place to stay indeed!
Stayed 2 nights in May 2024
Response from Robyn on 21 May 2024
That's wonderful to hear! Passing along positive feedback is always appreciated and motivates us to keep delivering excellent service. Thank you for taking the time to share your experience. We're thrilled that you enjoyed your stay with us!

10/10 Excellent

Spenser

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel within walkable distances to restaurants and bars. 25 minute walk to Broadway. Roof top pool is a plus!
Stayed 4 nights in May 2024
Response from Sol on 15 May 2024
Hello, Spenser Thank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

10/10 Excellent

Neide Teixeira

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at Virgin Hotels in Nashville!
Stayed 3 nights in Apr 2024
Response from Sol on 15 May 2024
Hello, Neide Thank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

10/10 Excellent

Shiyue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel great location
Stayed 4 nights in May 2024
Response from Sol on 15 May 2024
Hi, Shiyue Thank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

8/10 Good

Mary, Bismarck

Travelled with family
Rooms were great. Beds comfy and liked the dividing door to shower and bathroom area. Overall service, restaurants, bars and coffee shop were all enjoyable. One complaint is pool area. I was drawn into picture of relaxing rooftop pool area. It was anything but relaxing. It was party central and lacked seating.
Stayed 4 nights in May 2024
Response from Sol on 15 May 2024
Mary, Thank you for sharing your thoughts with us. We're thrilled you found comfort in our rooms and enjoyed our services. Your feedback about the pool area is duly noted, and we'll strive to create a more serene atmosphere in the future. We look forward to the opportunity to exceed your expectations on your next visit!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2024
Response from Robyn on 26 May 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Crystal, Marina del Rey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and staff. Excellent service. Mother’s Day brunch was exceptional. Everything was 10/10.
Stayed 2 nights in May 2024
Response from Robyn on 21 May 2024
That's wonderful to hear! Passing along positive feedback is always appreciated and motivates us to keep delivering excellent service. Thank you for taking the time to share your experience. We're thrilled that you enjoyed your stay with us!

10/10 Excellent

Steven

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff was awesome. Seth was super helpful with things to do. Hotel was nice. Super clean and fun!!
Stayed 2 nights in May 2024
Response from Sol on 13 May 2024
Steven, Thank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

10/10 Excellent

KENT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in May 2024
Response from Sol on 13 May 2024
Dear Kent, Thank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved this hotel. The staff was so friendly and rooms are so nice
Stayed 3 nights in Feb 2024
Response from Sol on 13 May 2024
Dear Christine, Thank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

10/10 Excellent

Priscilla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Trendy
Stayed 1 night in May 2024
Response from Sol on 13 May 2024
Priscilla, Thank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service with just the right amount of attention
Stayed 2 nights in May 2024
Response from Robyn on 11 May 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Brian

Great hotel nice roof top bar
Stayed 2 nights in Mar 2024
Response from Robyn on 10 May 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 3 nights in May 2024
Response from Robyn on 10 May 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Vanessa Lyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff! Rooms where clean & comfortable. Great location! Close enough walk or grab a cheap Uber to night life! Pool is great to relax during the day & the food and drinks are top notch! We will return!!
Stayed 3 nights in May 2024
Response from Robyn on 10 May 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

kelly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing stop on our way to Florida, so easy to find and get to. The rooms are super cool with separate toilet area and shower and great make up area.. Loved the indoor outdoor bar and restaurant.. Staff were great
Stayed 1 night in May 2024
Response from Robyn on 8 May 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in May 2024
Response from Robyn on 8 May 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Nicole Aimee, Danvers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Robyn on 6 May 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

jared

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Robyn on 4 May 2024
I hope this message finds you well. On behalf of the entire team at Virgin Nashville, I want to extend a heartfelt thank you for choosing to stay with us during your recent visit. We truly appreciate your patronage. Your positive feedback means a lot to us, and we are thrilled that you had a memorable stay. Please know that we are committed to continuously improving our services and offerings to ensure that every guest has an exceptional experience with us. If your travels bring you back to Nashville in the future, we would love to welcome you back to Virgin Nashville. Please don't hesitate to reach out if there is anything we can assist you with before or during your next stay. Thank you once again for choosing Virgin Nashville. We look forward to hosting you again soon!

10/10 Excellent

Nicholas

Stayed 1 night in May 2024
Response from Natalie on 24 May 2024
Thank you for your review!

10/10 Excellent

Anissha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a cool property. I love the entire vibe of this place. The staff were friendly and helpful with planning things in the area and making accommodations. Valet were a great start to a grest stay.
Stayed 1 night in Apr 2024
Response from Robyn on 4 May 2024
I hope this message finds you well. On behalf of the entire team at Virgin Nashville, I want to extend a heartfelt thank you for choosing to stay with us during your recent visit. We truly appreciate your patronage. Your positive feedback means a lot to us, and we are thrilled that you had a memorable stay. Please know that we are committed to continuously improving our services and offerings to ensure that every guest has an exceptional experience with us. If your travels bring you back to Nashville in the future, we would love to welcome you back to Virgin Nashville. Please don't hesitate to reach out if there is anything we can assist you with before or during your next stay. Thank you once again for choosing Virgin Nashville. We look forward to hosting you again soon!

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property. Staff was top notch
Stayed 2 nights in Apr 2024
Response from Robyn on 1 May 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Nicole

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from location, service and staff was top notch
Stayed 4 nights in Apr 2024
Response from Robyn on 4 May 2024
I hope this message finds you well. On behalf of the entire team at Virgin Nashville, I want to extend a heartfelt thank you for choosing to stay with us during your recent visit. We truly appreciate your patronage. Your positive feedback means a lot to us, and we are thrilled that you had a memorable stay. Please know that we are committed to continuously improving our services and offerings to ensure that every guest has an exceptional experience with us. If your travels bring you back to Nashville in the future, we would love to welcome you back to Virgin Nashville. Please don't hesitate to reach out if there is anything we can assist you with before or during your next stay. Thank you once again for choosing Virgin Nashville. We look forward to hosting you again soon!

10/10 Excellent

Patricia, Chesterfield Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Great staff, room and service. Loved our stay here! Easy check-in and check out. Room was elegant and clean. Room was quiet too.
Stayed 5 nights in Apr 2024
Response from Sol on 30 Apr 2024
Hello, Patricia Thank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

10/10 Excellent

Allyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the ease of getting to Broadway and then being able to come back and chill and get away from the craziness! Perfect location!!! A
Stayed 3 nights in Apr 2024
Response from Robyn on 29 Apr 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Carey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay & location
Stayed 1 night in Apr 2024
Response from Robyn on 29 Apr 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was unique with its amazing display of guitars and drums suspended over the front desk. Very Nashville vibe. Room was comfortable, clean and had fun decor. Staff were friendly.
Stayed 3 nights in Apr 2024
Response from Robyn on 29 Apr 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place great people
Stayed 4 nights in Mar 2024
Response from Robyn on 25 Apr 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Heather

Stayed 2 nights in Apr 2024
Response from Sol on 13 May 2024
Heather, Thank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

10/10 Excellent

Montrell, Schenectady

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the roof top
Stayed 1 night in Apr 2024
Response from Sol on 22 Apr 2024
Hello, MontrellThank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t recommend this place highly enough. It’s away from the craziness of downtown Nashville, but close enough for a brisk walk or short Uber ride. Excellent dining options on site, and staff were all very helpful and polite. Spacious bathroom, good room and solid minibar. A great hotel.
Stayed 1 night in Apr 2024
Response from Robyn on 22 Apr 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Absolutely loved it.
Stayed 1 night in Apr 2024
Response from Robyn on 22 Apr 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Adenilson D da

Stayed 3 nights in Apr 2024
Response from Robyn on 11 May 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

6/10 Okay

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
At first glance everything was very pretty and modern. Space was cramped and inconvenient. Toilet area door swung too close to water closet. Window seating was useless. No chair for table and no desk area.
Stayed 2 nights in Apr 2024
Response from Kendra on 17 Apr 2024
Hello Joseph, Thank you for taking the time to share your feedback about your recent stay with us. Your insights are incredibly valuable to us as we continuously strive to improve our guests' experiences.We're glad to hear that you found our property to be pretty and modern. However, we apologize for any inconveniences you encountered during your stay. Your comments about the cramped space, the door swing of the toilet area, and the functionality of the window seating are duly noted. We will review these aspects to see how we can enhance the layout and functionality of our rooms to better meet our guests' needs and preferences.Regarding the absence of a chair for the table and a desk area, we understand the importance of having comfortable and functional amenities in our rooms. Your feedback will be shared with our team for consideration as we work on improvements and updates to our accommodations.Once again, we appreciate your feedback and hope that despite these issues, you were still able to enjoy your time with us. If there's anything else you would like to share or if you have any further suggestions, please feel free to reach out. We value your input and look forward to the opportunity to welcome you back for a more comfortable and enjoyable stay in the future.Warm regards,

10/10 Excellent

Camille

Stayed 2 nights in Apr 2024
Response from Robyn on 6 May 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at a Virgin property.This location was really nice. The staff are super people personally engaged. The public commons and room designs are fresh and unique. Everything very well thought out and crafted. Great food and atmosphere. The concierge was so genuine, knowledgeable and helpful. Located walking distance to food and bars. 10 minute drive to downtown and 20 minutes to the Grand Ole Opry. Highly recommend
Stayed 2 nights in Apr 2024
Response from Sol on 15 Apr 2024
Mark, We are delighted you to hear you enjoyed your stay! Thanks for the kind words about our staff, design, and location. We'd love to have you back!

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything about our stay
Stayed 2 nights in Apr 2024
Response from Sol on 15 Apr 2024
Hello, Henry Thank you for your amazing review. We are so happy to see that you enjoyed your stay with us. We cant wait for the opportunity to host you again in the future.Cheers,

10/10 Excellent

Howard, New York

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kendra on 17 Apr 2024
Hello Howard, We're thrilled you had a fantastic stay with us! Thank you for your kind words and 5-star rating. We can't wait to welcome you back for another wonderful experience.Best regards,

10/10 Excellent

Sheri

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything went very smoothly
Stayed 3 nights in Apr 2024
Response from Robyn on 15 Apr 2024
Thank you for your feedback! We're so happy you enjoyed your time with us, and we look forward to hosting you again!