Thank you so much for taking the time to review our hotel. We are glad to hear you had an exceptional experience at our property, and we hope to see you again in the near future!

Thank you for the 5 star review, we are glad you had a great experience at our property. Come see us again soon!

Thank you for the wonderful review, we hope to see you again soon!

Thank you for sharing your review with us. We are so glad to hear you had a 5/5 experience at our hotel. We hope to see you again in the near future!

Thank you for the warm review. We are thrilled to hear you had a great stay. We hope to see you again in the near future!

Thank you so much for the 5 star review. We are so glad you had a great experience at our hotel. We hope to see you again soon!

Thank you so much for providing us a review. Our guest reviews help us gauge where we stand and how we can best meet and exceed all of our guests expectations. I can understand how this would be frustrating and we are truly sorry about the housekeeping issues and miscommunication you received from us. I have notified my front desk and housekeeping team of this issue to make sure this does not happen going forward, and we hope you would consider staying with us again in the future to receive the highly improved and desired experience you were looking for.

Thank you so much for the 5-star review! We hope to see you again in the near future, safe travels!

Thank you for choosing TownePlace Suites by Marriott Franklin Cool Springs, we apologize for your breakfast experience, I have shared this with our team to improve future breakfast quality. Thanks for sharing your feedback we hope to welcome you back soon!

Thank you for choosing TownePlace Suites by Marriott Franklin Cool Springs, we appreciate your review and look forward to welcoming you back in the future!

Thank you for choosing TownePlace Suites by Marriott Franklin Cool Springs! We truly appreciate you bringing this issue to our attention, as we want all of our guests to have the best experience at our property. I have shared this with our maintenance staff and all rooms are being double checked for quality assurance! Thank you so much for your review, and we hope to see you again in the near future!

Thank you for choosing TownePlace Suites for your recent stay! I'm sorry to hear we didn't quite hit the mark in the housekeeping and breakfast areas. We have shared your feedback with our staff to implement procedures for improvement. Again, we apologize for the inconveniences and appreciate you sharing your feedback.

Thank you for staying with us! We are happy to hear you enjoyed the renovations and hope you come back to visit after they are all complete!

Thank you for choosing TownePlace Suites! We appreciate you taking the time to share your feedback and look forward to welcoming you again soon!

Hi James,Im glad you had a great stay and a positive experience!

Thank you for staying at TownePlace Suites Franklin Cool Springs! We are sorry to see that we did not meet your expections on your recent stay. We have shared youre feedback with out team to evaluate how we can better improve our service.

Hello! Thanks for choosing TownePlace Suites Franklin Cool Springs for your recent stay. We are sorry to hear we didn't quite hit the mark for a perfect stay! We hope we get the chance to welcome you again soon and have the opportunity to improve your experience.

Hi! Thank you so much for choosing to stay at TownePlace Suites Franklin Cool Springs. We are happy to hear you enjoyed your stay, and will be sure to recognize those staff members in our next team meeting! We hope to welcome you again soon.

Hi Rodney! Thanks for choosing to stay with us while passing through town. We are sorry we didn't knock it out of the park with this trip. We appreciate your feedback about breakfast and the pet fee so we can share with our team and focus on how we can improve.

Hi Patrick! Thank you for choosing to stay with us and sharing your feedback. We are sharing your breakfast comments with our team so we can focus on ways to improve our guests' breakfast experience. We hope to welcome you again soon.

Hello David! Thanks for choosing our property for your recent trip. We're happy to hear you enjoyed your stay and look forward to welcoming you again soon!

Thank you for choosing to stay with us at TownePlace Suites! We are sorry to hear you were not fully satisfied with your stay due to the room type. I apologize that we weren't able to accommodate your room type preferences, and thank you for bringing this to our attention. We hope we get the opportunity to improve your experience with us the next time you're in town!

Hello Esther! Thank you for choosing TownePlace Suites! We are happy to hear you enjoyed your stay and hope to welcome you again soon.

Thanks for choosing TownePlace Suites Franklin Cool Srprings! We're happy to see you enjoyed your stay and hope to welcome you again soon!

Hi Amanda! Thank you for staying with us and sharing your feedback (especially the photo!!) We will make sure Terence is recognized during our next team meeting. It's guests like YOU that make our job fun! We hope to welcome you again soon.

Thank you so much for choosing to stay at TownePlace Suites Franklin Cool Springs! We are happy to hear you enjoyed your stay and hope to welcome you again soon!

Hello Tim! Thanks for staying with us and sharing your feedback. We hope to see you soon!

Thank you for choosing TownePlace Suites Franklin Cool Springs for your recent stay! We are sorry to hear we didn't quite hit the mark. We hope you give us the opportunity to improve your experience the next time you're in the area.

Hello! Thank you for choosing to stay at TownePlace Suites Franklin Cool Springs. We are happy to hear you enjoyed your stay and hope to welcome you again soon!

Hi Coranda! Thanks for choosing to stay with us at TownePlace Suites Franklin and sharing your feedback. We hope to welcome you again soon!

Hi Sara! thank you for sharing your positive experience. I'm so glad you had a wonderful stay, hope to see you again!

Thank you for staying at TownePlace Suites Franklin! We hope to welcome you again soon!

Thank you for sharing your experience, David!

Donna, thanks for choosing to stay at TownePlace Suites Franklin Cool Springs. We are happy you enjoyed your stay and hope to welcome you again soon!

Hi Sandy, I'm so glad you had a great stay!

Hi Frank, I am so sorry for your experience. Please let us know if there is anything we can do to fix this issue.