Pillow-top beds, desk, laptop workspace, iron/ironing board
Check availability

Reviews of SpringHill Suites by Marriott Franklin Cool Springs

2.5 out of 5
SpringHill Suites by Marriott Franklin Cool Springs
5011 ASPEN GROVE DR, Franklin, TN

Reviews

9.6

Exceptional

Rating 10 - Excellent. 151 out of 187 reviews" "
Rating 8 - Good. 26 out of 187 reviews" "
Rating 6 - Okay. 5 out of 187 reviews" "
Rating 4 - Poor. 3 out of 187 reviews" "
Rating 2 - Terrible. 2 out of 187 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and staff was friendly. There were several dining options within walking distance. Even some nice shopping.
Stayed 3 nights in May 2024
Response from Autumn on 21 May 2024
Thank you so much for your review! We hope to see you again in the future!

10/10 Excellent

JP

Liked: Cleanliness, staff & service, property conditions & facilities
great property and great location
Stayed 1 night in Apr 2024
Response from Autumn on 10 May 2024
Thank you so much for your review! We hope to see you again soon!

10/10 Excellent

Christine

Liked: Amenities
Friendly, very nice , clean! Third time staying here and great every time!
Stayed 1 night in Apr 2024
Response from Autumn on 10 May 2024
We are so happy to have your continued support! Thank you so much for your review Christine! We hope to see you again in the near future.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Mar 2024
Response from Hotel Staff on 25 Mar 2024
Thank you for the review!

10/10 Excellent

Evie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check-in, clean and quiet accommodations. Everything still looked new.
Stayed 1 night in Mar 2024
Response from Hotel staff on 25 Mar 2024
Thank you so much! Hope you had a wonderful stay. Please see us again soon.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a criticism, but need more luggage carts
Stayed 1 night in Feb 2024
Response from Hotel staff on 25 Mar 2024
Totally agree! Thank you for the review. We will definitely work on adding some more carts. Please come see us again soon.

6/10 Okay

Christy

Liked: Cleanliness, amenities, property conditions & facilities
I love the area where this hotel is located. Super convenient!
Stayed 1 night in Jan 2024
Response from -Hotel staff on 25 Mar 2024
Thank you for the review. Please come see us again soon.

2/10 Terrible

jason

Disliked: Staff & service
The
Stayed 2 nights in Jan 2024
Response from -Hotel Staff on 29 Jan 2024
Hi there, I'm sorry we did not meet your expectations. Can you tell us more about your stay?

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 17 Jan 2024
Thank you for your perfect score on your recent stay. We are thrilled to see that it was to your expectations. We appreciate the feedback and your business.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for a family
Stayed at this hotel while in town for a youth sports tournament. It was very comfortable for our family of 5.
Stayed 3 nights in Dec 2023
Response from General Manager on 17 Jan 2024
Thank you for taking the time in providing feedback on your recent stay. We were pleased to see that we were able to meet all of your needs. We look forward to welcoming you back the next time your travels bring you back to the area.

4/10 Poor

Kyle

Stayed 1 night in Dec 2023
Response from Hotel staff on 26 Dec 2023
Oh no, can you tell me how can we make that a star review?

10/10 Excellent

nicholas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel staff on 26 Dec 2023
10 out of 10 woop woop! Thank you.

10/10 Excellent

Shanmuga Priya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a prime location with many restaurants close by was a plus.
Stayed 1 night in Dec 2023
Response from Hotel staff on 26 Dec 2023
5 out of 5 thank you so much! Please see us again soon.

10/10 Excellent

Susan Severeid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at Marriott hotels. The amenities are great. The rooms are fantastic. BEDS superb!!! This is the newest hotel by Marriott I've stayed in, and the best so far.
Stayed 2 nights in Nov 2023
Response from Hotel staff on 26 Dec 2023
Thank you so much! Please see us again soon.

10/10 Excellent

Jessica

Stayed 1 night in Nov 2023
Response from Hotel staff on 26 Dec 2023
Thank you for the the star review! Please see us again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
« Sorry, there’s nothing I can do for you »
Nice hotel, was not impressed with the plumbing issues in my room, especially first night when I called front desk and the gentleman said « there’s nothing I can do for you until 7 am ». I was told to use the lobby bathroom until then. In the morning a nice gentleman from the maintenance team came up and apologized for the other person and worked hard to fix the issue. This would happen again a few days later, but they were quick to fix it. The AC unit is also very noisy at night which doesn’t help to fall asleep.
Stayed 3 nights in Nov 2023
Response from Hotel staff on 26 Dec 2023
Thank you for your feedback. I am sorry for the inconvenience. I have shared your feedback with the team and discussed proper actions to do in the future. Hope you will stay with us again soon.

10/10 Excellent

Ashleigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Hotel staff on 26 Dec 2023
10 is an amazing number thank you! Hope to see you again soon.

10/10 Excellent

James

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great place!
Stayed 1 night in Oct 2023
Response from Autumn on 21 Oct 2023
So happy to hear you enjoyed your stay with us! We hope to see you again in the future!

10/10 Excellent

Frank

Stayed 1 night in Oct 2023
Response from Hotel staff on 26 Dec 2023
5 out of 5! Thank you

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Michelle on 16 Oct 2023
Thank you! We look forward to any future stays with us here at SpringHill Suites.

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and spacious room. Air conditioner rather noisy.
Stayed 1 night in Oct 2023
Response from Michelle on 16 Oct 2023
Thank you for your response. We do apologize for the noise and hope you come back and stay with us in the future.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Autumn on 7 Oct 2023
Thank you so much for your review about our hotel Christine! We hope to see you again in the future!

10/10 Excellent

Flordeliz

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property clean, comfortable bed, friendly staff, amazing dining options around.
Stayed 3 nights in Sep 2023
Response from Autumn on 4 Oct 2023
We are so happy to hear you had a wonderful stay with us! Come back and visit again when you are in the Franklin area!

10/10 Excellent

Dan

Liked: Cleanliness, staff & service
New, clean, convenient location, friendly staff!
Stayed 2 nights in Sep 2023
Response from Autumn on 4 Oct 2023
Thank you for your wonderful review Dan! We hope to see you again soon.

10/10 Excellent

Nikia

Stayed 1 night in Aug 2023
Response from Autumn on 14 Sept 2023
Thank you so much for your review! We hope to see you again in the future.

10/10 Excellent

Ion

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Autumn on 18 Aug 2023
Thank you so much for your review! Come back and visit

10/10 Excellent

Tatyana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Autumn on 17 Aug 2023
Thank you for your wonderful review! We hope to see you again soon!

10/10 Excellent

Stephanie

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Autumn on 8 Aug 2023
Thank you for your wonderful review!

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk was amazing!
Stayed 1 night in Aug 2023
Response from Autumn on 8 Aug 2023
Thank you so much for your review!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Autumn on 5 Aug 2023
Thank you for your review Sherry! We love having you!

10/10 Excellent

Mona

Stayed 1 night in Aug 2023
Response from Autumn on 6 Aug 2023
Thank you so much for your review Mona! We hope to see you again soon.

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay. Clean, and hospitable. So much to do in the area. Forgot a couple items, front desk took care of us.
Stayed 1 night in Jul 2023
Response from Autumn on 2 Aug 2023
I am so happy to hear we exceeded your expectations! Our front desk always wants to make sure you have everything you need. Come back and visit us when you are in the area.

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Autumn on 2 Aug 2023
Thank you so much for your review Sherry! Come back to visit

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a very nice Springhill. The staff was Great and the rooms were very clean, quiet and comfortable! Recommended
Stayed 2 nights in Jul 2023
Response from Autumn on 29 Jul 2023
Thank you so much for this wonderful review! I am so happy you had a wonderful time. Come back and visit us.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Autumn on 26 Jul 2023
Thank you for your review! We hope to see you again soon

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and comfortable
Stayed 1 night in Jul 2023
Response from Autumn on 21 Jul 2023
Thank you so much for your wonderful review! We hope to see you again soon!

10/10 Excellent

Sherrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Franklin
Great place to stay. Lots of restaurants in walking distance. Clean and friendly.
Stayed 3 nights in Jul 2023
Response from Autumn on 19 Jul 2023
Thank you for your wonderful review. We hope to see you soon.

10/10 Excellent

Nick, Columbia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful place. Will stay again.
Stayed 1 night in Jul 2023
Response from Autumn on 11 Jul 2023
Thank you so much for you review! Come back and visit

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Autumn on 8 Jul 2023
Thank you so much for your review. We hope to see you again soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Everything was great. Very friendly and helpful staff. Clean and maintained rooms. This is a good choice!
Stayed 1 night in Jul 2023
Response from Autumn on 6 Jul 2023
Thank you so much for your review. I am so happy you had a wonderful experience here with us. We appreciate it and hope to see you again soon!

10/10 Excellent

Rhonda

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic!
Stayed 1 night in Jul 2023
Response from Autumn Church on 3 Jul 2023
Thank you so much for your review! We appreciate that more than you know, come back and visit us again soon!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch!
Fantastic place to stay! Quiet, friendly staff, easy to get where we needed to go. Would stay again next time we are in the Nashville area.
Stayed 1 night in Jun 2023
Response from Autumn Church on 30 Jun 2023
We are so happy to hear that! Thank you for your wonderful review, please come visit us again!

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay at Springhill was very good no complaints. Friendly staff, room and facility was clean and well maintained. Would highly recommend.
Stayed 1 night in Jun 2023
Response from Autumn Church on 26 Jun 2023
Thank you so much for your wonderful review! We appreciate you so much. Come back and visit us again

10/10 Excellent

Traci

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Autumn Church on 26 Jun 2023
Thank you so much for your wonderful review! We appreciate you so much. Come back and visit us again

10/10 Excellent

Katelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet rooms. Will definitely come back!
Response from Autumn Church on 26 Jun 2023
Thank you so much for your wonderful review! We appreciate you so much. Come back and visit us again

10/10 Excellent

Ivetta

Stayed 1 night in Jun 2023
Response from Autumn on 15 Jul 2023
Thank you so much for your review Ivetta! We hope to see you again in the future.

10/10 Excellent

Kimberly

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
They went above and beyond to make our stay great. We were in town for an expo and needed frozen water in our product and they helped us out and lent us a dry erase marker. Also, the day of the expo our car wouldn’t start and one of the employees gave us a jump so we could make it to the expo!
Stayed 1 night in Jun 2023
Response from Autumn Church on 19 Jun 2023
This makes me so happy to hear! I am so glad we were able to make your stay wonderful! Thank you, from our entire team, for this wonderful review. I will share this everyone at SHS. We hope to see you again if you are in the Franklin area!

10/10 Excellent

Nadir

Stayed 1 night in Jun 2023
Response from Autumn on 6 Jul 2023
Thank you so much for your review. We appreciate it and hope to see you again soon!

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect stay thank you
Stayed 1 night in May 2023
Response from Autumn Church on 20 May 2023
I am so glad we were able to make your stay wonderful! Come back and visit with us

10/10 Excellent

Don

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities and close walking distance to several restaurants.
Stayed 1 night in May 2023
Response from Hotel Staff on 15 May 2023
Thank you for the 5 stars! We appreciate you