Ballroom

Reviews of Sonesta Nashville Airport

4 out of 5
Sonesta Nashville Airport
600 Marriott Dr, Nashville, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 967 out of 1348 reviews" "
Rating 8 - Good. 223 out of 1348 reviews" "
Rating 6 - Okay. 87 out of 1348 reviews" "
Rating 4 - Poor. 32 out of 1348 reviews" "
Rating 2 - Terrible. 39 out of 1348 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place!
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 26 May 2024
Dear Joshua, We are delighted you enjoyed your stay at Sonesta Nashville Airport. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area.Nelson, Director of Rooms Operations

8/10 Good

Shanique

Liked: Property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant, clean and quiet.
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 25 May 2024
Dear Steve, Thank you for choosing Sonesta Nashville Airport and for your high rating. We are thrilled to know you had a great stay and that our impeccable property helped elevate and optimize your visit. It was our pleasure accommodating you, and we look forward to exceeding your expectations again.Nelson,Director of Rooms Operations

10/10 Excellent

TIAGO

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great experience...
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 25 May 2024
Dear Tiago, It is wonderful to know you enjoyed everything about your time at Sonesta Nashville Airport and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Nelson, Director of Rooms Operations

10/10 Excellent

Britney

Liked: Cleanliness, staff & service, property conditions & facilities
This property was beautiful.
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 25 May 2024
Dear Britney, Thank you for your kind words about our property! We strive to create a visually appealing and comfortable environment for our guests, and it's wonderful to know we succeeded in making your stay enjoyable. We look forward to welcoming you back to Sonesta Nashville Airport soon!Nelson, Director of Rooms Operations

8/10 Good

kamaljit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was really good. Also our flight was cancelled and they showed a lot of empathy. Overall nice resort and very clean.
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 23 May 2024
Dear Kamaljit, Thank you for taking the time to share your experience at Sonesta Nashville Airport. We understand how stressful it can be to deal with a flight cancellation, and we are pleased that we could accommodate you during this situation. It is wonderful to hear that our team provided courteous and empathetic service. We are also delighted that you found our resort well-maintained and enjoyable. We look forward to hosting you again under more relaxing circumstances whenever you visit Nashville.Nelson, Director of Rooms Operations

10/10 Excellent

Brodrick

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The only thing I do not like about this property is that you have to pay for parking. Why isn't this included in the room stay fee. Nice hotel but probably won't be back due to this....
Stayed 2 nights in May 2024
Response from Your Sonesta Nashville Airport Family on 22 May 2024
Thank you so much for the nice review and for letting us know your thoughts about our parking. We will forward your feedback to management.

10/10 Excellent

Khoree

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
These hotels have the best beds ever! We specifically book any sonesta whenever we travel!
Stayed 1 night in May 2024
Response from Your Sonesta Nashville Airport Family on 22 May 2024
Thank you so much for the wonderful review! We appreciate your feedback and hope you come stay with us again soon.

2/10 Terrible

Suhaib

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
The cleaning lady knocked on my door every 30 minutes from 7am until I checked out , and tried to enter my room so many times in the morning before check out time.
Stayed 1 night in Apr 2024
Response from nm on 22 May 2024
We want to apologize for the inconvenience you experienced during your stay with us. We will address this with the team immediately so it doesn't happen again.

8/10 Good

Audrey M.

Liked: Cleanliness, property conditions & facilities
Sheets were dirty, even after house keeping.
Stayed 7 nights in May 2024
Response from Director of Rooms Operations on 22 May 2024
Dear Audrey, Thank you for sharing your comment about Sonesta Nashville Airport. We were pleased to read the wonderful rating you gave us and hope that you enjoyed your overall stay. However, we apologize for the housekeeping oversights you experienced. We are confident you will have the outstanding visit you deserve the next time you stay with us. Thank you for being our guest, and we look forward to your return.Nelson, Director of Rooms Operations

10/10 Excellent

Eran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
GREAT
Stayed 6 nights in May 2024
Response from Director of Rooms Operations on 22 May 2024
Dear Eran, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at Sonesta Nashville Airport; we hope to see you again soon. Nelson, Director of Rooms Operations

10/10 Excellent

Alyssa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got a surprise upgrade, which was really nice, even though we were just there to stay the night before our early flight home. The attached restaurant was great. Staff was very friendly.
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 21 May 2024
Dear Alyssa, Thank you for your lovely review of Sonesta Nashville Airport. We are thrilled to hear you enjoyed the wonderful upgrade and had a pleasant experience at our connected restaurant. It is also wonderful to know our team contributed to your positive stay by their warm demeanor. We hope to welcome you back for a longer visit next time! Safe travels.Nelson, Director of Rooms Operations

10/10 Excellent

Karina

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall great experience! Super convenient to downtown Nashville and surrounding areas. Pool was nice and areas outside felt safe. Staff seemed friendly and helpful with check in/out. I noticed a few spots that could’ve been a bit cleaner in the room (as well as a little melted baggie of white powder that I assume was left from a prior visitor), but it overall was fairly clean. Parking fees were a little steep but understandable with it being so close to the airport. Overall would recommend and would stay again.
Stayed 4 nights in May 2024
Response from Director of Rooms Operations on 22 May 2024
Dear Karina, Thank you for sharing a detailed review of your visit to Sonesta Nashville Airport! We are delighted to hear you had a delightful experience during your stay with us. It's lovely that our location, in proximity to downtown and surrounding areas, was super convenient for you. We are glad you enjoyed our pool and felt safe outdoors. Your comments about the cleanliness of the room are appreciated, and we apologize for any oversights. We take cleanliness very seriously, and we will address these areas with our housekeeping team to ensure they are up to our high standards. Furthermore, regarding the parking fees, we understand your concern and appreciate your understanding of the proximity to the airport. We will certainly consider your feedback as we review our pricing structure. We are thrilled that you would recommend and stay with us again. We look forward to welcoming you back for another enjoyable stay.Nelson, Director of Rooms Operations

10/10 Excellent

Cheryl

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entire property was wonderful, staff was helpful and always friendly. Only issue we had was we paid in advance for breakfast but weren't told it ended at 11am, so we missed out the first morning.
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on 21 May 2024
Dear Cheryl, Thank you so much for your kind words about our property and staff! We are delighted to hear you enjoyed your stay here at Sonesta Nashville Airport and found our team courteous. However, we regret that you missed breakfast with us one day due to a communication error regarding our timing. Your feedback is invaluable, and we will ensure that we communicate breakfast hours more clearly to our future guests. We hope to have the pleasure of welcoming you back soon.Nelson, Director of Rooms Operations

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The place was awesome, walking distance to a lot of great places to see in Rome, Italy
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 22 May 2024
Dear Robert, Thank you for sharing your feedback on Sonesta Nashville Airport. We are thrilled to hear that you enjoyed your stay with us and found the location to be fantastic! It is great to know that our proximity to many attractions made your visit even more enjoyable. Should you find yourself back in the area, we would love to welcome you again for another memorable experience.Nelson, Director of Rooms Operations

10/10 Excellent

Paige

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
great stay, nice price. super quick uber ride to downtown and the room was lovely. would come back and would recommend!
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on 20 May 2024
Dear Paige, Thank you for sharing your experience with Sonesta Nashville Airport. We are thrilled to hear that you had a wonderful stay at our property and found it reasonably priced. It's great to know that you appreciated our convenient downtown location and the ease of riding an Uber and that you loved our comfortable accommodations. We would be delighted to welcome you back in the future, and thank you for recommending us!Nelson, Director of Rooms Operations

8/10 Good

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property very clean. Good value except for paying for parking.
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 20 May 2024
Dear Warren, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Sonesta Nashville Airport. It is our goal to deliver excellent value at a great price, so it is wonderful to know this was your experience. We believe that our excellent customer service, as well as our well-maintained property, makes us an excellent choice. However, we regret any inconvenience the parking fee may have caused. Our aim is to provide the best overall value for your stay, and we appreciate your feedback as we continually review our pricing structure. We value your business and hope to welcome you again the next time you're in the area.Nelson, Director of Rooms Operations

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant and room service was great the overall look of the property was amazing
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 21 May 2024
Dear James, Thank you for your kind words on your visit to Sonesta Nashville Airport. Providing exceptional dining experiences is a top priority for us; therefore, we are thrilled that you loved dining at our restaurant and also enjoyed our in-room dining experience. It's also wonderful to hear that you were impressed by the beautiful property. We take great pride in maintaining a visually appealing environment for our guests to enjoy. We look forward to welcoming you back for another amazing experience.Nelson, Director of Rooms Operations

10/10 Excellent

John Floyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancée and I had a wonderful experience at the Sonesta—conveniently located a free 8 minute shuttle ride to terminals
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on 17 May 2024
Dear Mr. Floyd, Thank you for your gracious review of Sonesta Nashville Airport. We are glad our location was convenient for everything you and your fiancée wanted to do on this visit. We appreciate your business and hope to see you both again on your next visit. Nelson Director of Rooms Operations

8/10 Good

James h

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 17 May 2024
Dear James, We are glad you enjoyed your time at Sonesta Nashville Airport. Thank you for your nice rating, and we look forward to your next visit.Nelson Director of Rooms Operations

10/10 Excellent

Madeleine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and modern. Rooms are spacious!
Stayed 4 nights in May 2024
Response from Director of Rooms Operations on 26 May 2024
Dear Madeleine, Thank you for choosing to stay at Sonesta Nashville Airport and sharing your experience. We are thrilled to know you enjoyed your stay with us and that you were especially pleased with our well-maintained property and spacious accommodations. It was a pleasure to host you, and we look forward to your return visit. Nelson, Director of Rooms Operations

10/10 Excellent

jayson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was polite. The environment was very peaceful
Stayed 4 nights in May 2024
Response from Director of Rooms Operations on 15 May 2024
Dear Jayson, Thank you for choosing to stay at Sonesta Nashville Airport and sharing your feedback. We are delighted to know you were pleased with our thoughtful hospitality and relaxing atmosphere. It was a pleasure to host you, and we look forward to your next visit. Nelson, Director of Rooms Operations

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were so impressed by this hotel and its staff. Every single staff member made us feel special. The hotel was clean, bright and the breakfast buffet was way beyond expectations! Would stay here again and again!
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on 15 May 2024
Dear Ryan, Thank you for staying at Sonesta Nashville Airport and sharing your feedback. We are thrilled to learn you were pleased with our well-maintained property, courteous associates, and excellent breakfast buffet. It was a pleasure to host you, and we look forward to welcoming you back soon. Nelson, Director of Rooms Operations

10/10 Excellent

Aneesah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing!! And BEAUTIFUL. The beds were super comfy the rooms were nice, room service was excellent. I will definitely be back
Stayed 3 nights in May 2024
Response from Director of Rooms Operations on 14 May 2024
Dear Aneesah, Thank you for choosing Sonesta Nashville Airport and for your wonderful comments about our hotel. We are pleased to know that we exceeded all of your expectations and that you loved our beautiful property. We are also glad that you enjoyed our comfortable accommodations as well as the excellent service provided by our associates. It was our pleasure hosting you, and we look forward to welcoming you again soon.Nelson Director of Rooms Operations

10/10 Excellent

Maria Fernanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on 15 May 2024
Dear Ms. Fernanda, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Sonesta Nashville Airport. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Nelson, Director of Rooms Operations

10/10 Excellent

Odalis Maldonado

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on 14 May 2024
Dear Ms. Maldonado, On behalf of our team at Sonesta Nashville Airport, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Nashville.Nelson Director of Rooms Operations

10/10 Excellent

vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean. Friendly front desk, and cleaning staff. Free water bottles. The restaurant was Great as well.
Stayed 3 nights in May 2024
Response from Director of Rooms Operations on 12 May 2024
Dear Vanessa, Thank you for being our guest at Sonesta Nashville Airport and sharing your experience. We are thrilled to know you were pleased with our well-maintained property, courteous associates, and excellent on-site restaurant. We also appreciate you mentioning our complimentary water bottles. It was a pleasure to host you, and we look forward to your return visit. Nelson, Director of Rooms Operations

10/10 Excellent

Lindsay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very safe and comfortable. The restaurant was amazing.
Stayed 4 nights in May 2024
Response from Director of Rooms Operations on 12 May 2024
Dear Lindsay, Thank you for being our guest at Sonesta Nashville Airport and sharing your experience. We are delighted to know you were pleased with our comfortable and secure environment and excellent on-site restaurant. It was a pleasure to host you, and we look forward to your return visit. Nelson Director of Rooms Operations

10/10 Excellent

Torrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 12 May 2024
Dear Torrie, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure to host you at Sonesta Nashville Airport; we hope to see you again soon. Nelson, Director of Rooms Operations

6/10 Okay

James Cameron Smith

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Director of Rooms Operations on 11 May 2024
Dear Mr. Smith, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.Nelson Director of Rooms Operations

10/10 Excellent

Kennard, Fort Pierce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Director of Room Operations on 8 May 2024
Dear Kennard, Thank you for choosing Sonesta Nashville Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.NelsonDirector of Rooms Operations

10/10 Excellent

Emma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room! Will definitely be looking to stay there again in the future.
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 6 May 2024
Dear Emma, Thank you for your kind words about Sonesta Nashville Airport. We are glad we exceeded your expectations and that you enjoyed our comfortable accommodations. We look forward to welcoming you again soon, and we wish you all the best with your travels.Nelson Director of Rooms Operations

10/10 Excellent

David, Port Saint Lucie

Stayed 2 nights in May 2024
Response from Director of Rooms Operations on 25 May 2024
Dear David, We are pleased to receive your generous rating for Sonesta Nashville Airport. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Nelson, Director of Rooms Operations

10/10 Excellent

Mariel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing! It was clean and quiet. I was very impressed with how nice the staff members were and how accommodating they were!
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 4 May 2024
Dear Mariel, Thank you for choosing to stay with us at Sonesta Nashville Airport. It is always our goal to exceed our guests' expectations, and we are thrilled to know you were pleased with our well-maintained, beautiful property and the excellent service provided by our associates. We will enjoy sharing your compliments to recognize them for a job well done. It was a pleasure hosting your visit, and we hope to welcome you back soon. Nelson,Director of Rooms Operations

10/10 Excellent

nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. It was my fiance's 50th birthday and he really loved the hotel. The restaurant was great they gave him a ice cream cake for his birthday and we had a great time I will recommend this hotel to anyone ❤️
Stayed 1 night in Apr 2024

10/10 Excellent

alessia

Travelled with group
Liked: Property conditions & facilities
Shauna and Alexis were amazing! They gave us great recommendations and were overall amazing
Stayed 1 night in May 2024
Response from Director of Rooms Operations on 9 May 2024
Dear Alessia, We are flattered by your very kind review of Sonesta Nashville Airport. Team members like Shauna and Alexis are perfect examples of the passionate and dedicated spirit of service that we value, and we are delighted that their caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Nelson,Director of Rooms Operations

10/10 Excellent

Rich

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is amazing
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on 2 May 2024
Dear Rich, We are delighted you enjoyed your stay at Sonesta Nashville Airport and are happy you were able to enjoy swimming. We hope to see you again soon and wish you all the best with your travels. Nelson,Director of Rooms Operations

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is Awesome The Mgr., Shayla, was so accommodating to us concerning a request we had due to a medical condition Clean Food from in house restaurant was very good Highly Recommend
Stayed 1 night in Apr 2024
Response from etx-caleedke on 2 May 2024
Dear Joseph, Thank you for your heartwarming review of Sonesta Nashville Airport. It is delightful to know you were pleased with the excellent service provided by our associates, and we will surely share your kind compliments with our team, especially Shayla, for a job well done. We are also happy to read you enjoyed the delicious food we offer. We appreciate your recommendation and look forward to welcoming you back again under different circumstances. Nelson,Director of Rooms Operations

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great find in a hotel. Quiet, great hospitality and very comfortable bed and bed linen/pillows. Had a great sleep. Looking forward to returning!
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on 1 May 2024
Dear Tamara, Thank you for choosing to stay with us at Sonesta Nashville Airport. We are pleased to read about your enjoyable stay and that our comfortable beds provided you with a relaxing night’s sleep. It is also delightful to read you were impressed with the superior hospitality provided by our associates, and we will be sure to share your kind compliments with them. It was a pleasure hosting your visit, and we look forward to welcoming you back soon. Nelson,Director of Rooms Operations

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Director of Rooms Operations on 1 May 2024
Dear Mark, Thank you for rating your experience at Sonesta Nashville Airport. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area.Nelson,Director of Rooms Operations

8/10 Good

Arezo, Katy

Stayed 2 nights in Apr 2024
Response from Director of Rooms Operations on 19 May 2024
Dear Arezo, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Sonesta Nashville Airport. We hope to have the pleasure of doing so again on your next visit to the area.Nelson, Director of Rooms Operations

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Director of Rooms Operations on 19 May 2024
Dear Maria, Thank you for choosing Sonesta Nashville Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Nelson, Director of Rooms Operations

10/10 Excellent

Mohammad, Wexford

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very comfortable only issue was noise in the night from other rooms, it was not very quite.
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on 29 Apr 2024
Dear Mohammad, Thank you for staying at Sonesta Nashville Airport and for your excellent rating. We are pleased you enjoyed your overall stay. However, we genuinely regret the noise issues during your stay. We are grateful for your patience, and we want you to know our front desk is always available to help make your stay as comfortable as possible. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Nelson Director of Rooms Operations

10/10 Excellent

Antonia

Stayed 4 nights in Apr 2024
Response from Director of Rooms Operations on 15 May 2024
Dear Antonia, It is wonderful to know you enjoyed everything about your time at Sonesta Nashville Airport and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Nelson, Director of Rooms Operations

10/10 Excellent

Carleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on 15 May 2024
Dear Carleen, Thank you for your recent stay at the Sonesta Nashville Airport and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting our area. We enjoyed having you as our guest, and we hope to see you again soon. Nelson, Director of Rooms Operations

10/10 Excellent

Banda

Liked: Amenities
Front desk ladies were really nice and accommodating. Room was clean and dining service was great.
Stayed 2 nights in Mar 2024
Response from Director of Rooms Operations on 25 Apr 2024
Dear Banda, Your kind comments and excellent rating are greatly appreciated by all of us here at Sonesta Nashville Airport. It was delightful to know you were pleased with our spotless accommodations and the service provided by our dedicated associates. Your compliments will be a joy to share. Thank you for the exceptional review, and we hope to have you as our guest again soon.Nelson,Director of Rooms Operations

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, well managed and convenient to the airport.
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on 24 Apr 2024
Dear Robert, Thank you for the kind review of Sonesta Nashville Airport. We are thrilled you had a fantastic stay and how much you loved our well-maintained property along with the convenience of our location. It was a pleasure having you, and we hope to see you again on your next visit to the area.Nelson,Director of Rooms Operations

2/10 Terrible

abdimalik mohamed

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didn’t get the deluxe room I ordered the front desk lady didn’t explain anything cause I was checking in early and supposedly they just give you whatever room is available of a lesser value but after I checked in and seen the room was what I didn’t order then she explained everything ruined the experience
Stayed 3 nights in Apr 2024
Response from Director of Rooms Operations on 23 Apr 2024
Dear Mr. Mohamed, Thank you for choosing to stay with us. Please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. We would appreciate you giving us another opportunity so you can experience our hotel as you should have on this visit.Nelson Director of Rooms Operations

10/10 Excellent

Elizabeth

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great rooms very clean and the guest service were very nice and friendly
Stayed 2 nights in Apr 2024
Response from Director of Rooms Operations on 23 Apr 2024
Dear Elizabeth, Thank you for choosing Sonesta Nashville Airport and taking the time to review your stay. We are pleased you enjoyed our excellent accommodations and the courteous service provided by our associates. We hope to have the pleasure of doing so again in the future.Nelson Director of Rooms Operations

10/10 Excellent

Floyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and accommodating. Hotel was clean. Purchased the breakfast during booking, and it was well worth it. Charged me 20$ to park.
Stayed 1 night in Apr 2024
Response from Director of Rooms Operations on 22 Apr 2024
Dear Floyd, Thank you for choosing Sonesta Nashville Airport. We are pleased you enjoyed the courteous service provided by our associates and that you found our hotel to be completely spotless. We also appreciate you mentioning our delicious breakfast. However, we regret your disappointment with our parking fee. These fees are competitively priced and listed on our website. We apologize if this was not adequately communicated to you, and we will share your comments appropriately. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Nelson Director of Rooms Operations