Exterior
Check availability

Reviews of Residence Inn by Marriott Franklin Cool Springs

3 out of 5
Residence Inn by Marriott Franklin Cool Springs
2009 Meridian Blvd, Franklin, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 343 out of 436 reviews" "
Rating 8 - Good. 67 out of 436 reviews" "
Rating 6 - Okay. 15 out of 436 reviews" "
Rating 4 - Poor. 5 out of 436 reviews" "
Rating 2 - Terrible. 6 out of 436 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mealine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property clean and modern, awesome front desk Staff .
Stayed 4 nights in May 2024

8/10 Good

Fredericka

Liked: Cleanliness
G
Stayed 2 nights in Apr 2024

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice for families. Lots of dining and close by. Basketball court and pool were perfect for the kids.
Stayed 5 nights in Apr 2024

10/10 Excellent

Mersudin, Franklin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location.
Stayed 9 nights in Apr 2024

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the property is amazing!
Stayed 5 nights in Apr 2024

10/10 Excellent

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and property very clean, like brand new. Free breakfast was awesome! Parking very close and whole area felt very safe.
Stayed 1 night in Mar 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Leilani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and well cared for. The staff were friendly and available. The room had all the amenities of home and was cleverly laid out. The fitness room was small but room enough. The pool was clean and enjoyable. There’s even an urban walking trail around the hotel that we enjoyed.
Stayed 3 nights in Jan 2024

10/10 Excellent

M.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best complimentary breakfast we've ever had, anywhere!!!! Each morning for 5 mornings, just great! Yummy coffee too. And lovely women who kept everything refreshed and clean. Great suites, good location to access Nashville and perfect for visiting Franklin. Highly recommend.
Stayed 6 nights in Oct 2023
Response from ASquires on 2 Nov 2023
Thank you for your feedback regarding our hotel. I hope you come again soon!!

10/10 Excellent

Cynthia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service!!
Fantastic location. The desk staff in the evenings was super helpful, loaning my co-worker a mouse, baked and saved our team cookies, told us about the Tuesday night dinner and gave us great recommendations for our dinners out. Kudos to the night time desk staff and also to the morning breakfast ladies - they did an excellent job keeping the food stocked.
Stayed 3 nights in Sep 2023
Response from Dori on 18 Sept 2023
Thank you for your feedback. We are so glad you enjoyed your stay. Please come and visit again.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The front lobby staff was not friendly. The lady at the breakfast area was very nice. They had bacon one morning which was a treat! And breakfast potatoes mixed with sausage the next morning that was really good! They put us next to 3 other rooms that were occupied. Doesn’t make sense since they were not busy. However, and luckily it was quiet. Loved the clean jacuzzi. No one was in there either which was nice.
Stayed 2 nights in Sep 2023
Response from Dori on 18 Sept 2023
Thank you for your feedback regarding our hotel. I hope you come again soon!!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Dori on 18 Sept 2023
Thank you for taking the time to fill out a survey regarding our hotel. It looks like you enjoyed your stay. Come again real soon.

2/10 Terrible

Melissa

Stayed 3 nights in Jul 2023
Response from Dori on 27 Aug 2023
Thank you for taking the time to fill out our survey. I am sad to see that you did not have a great time while staying with us. Hope you can come again and see that we are an awesome hotel.

10/10 Excellent

SHANNON, Fort Worth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was as expected. Clean, plenty of room. Breakfast and staff tending to the breakfast we great. Big indoor pool separated by a glass wall to the fitness center (you could watch older kids while working out). Great location, quick to Nashville.
Response from Dori on 15 Aug 2023
Thank you for taking the time to complete a survey about your stay. Glad to hear you had a great time. Hope to see you again soon.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wait staff friendly, polite, accommodating. Comfortable bed. Convenient location to activities.
Stayed 6 nights in Jul 2023
Response from Dori on 20 Jul 2023
Thank your for your wonderful review. Thank you for staying with us.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Dori on 26 Jun 2023
Thank you for taking the time to respond to our survey. Hope to see you again soon.

10/10 Excellent

Raul, Bloomington

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very helpful staff at reception desk
Stayed 1 night in May 2023
Response from Dori on 26 May 2023
Thank you for the kind words. HOpe you stay with us again.

2/10 Terrible

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from D on 7 Apr 2023
Thank you for choosing to stay with us. Hope to see you again when your travels bring you back to the franklin area.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean spacious comfortable quiet and the staff were always helpful. Breakfast was good and enough tables to sit at if you wanted to.
Stayed 2 nights in Feb 2023
Response from Dori on 3 Mar 2023
Thank you for taking the time to give your honest feedback on our hotel. I am delighted that you enjoyed your stay. Please come visit again.

10/10 Excellent

Donna

Stayed 1 night in Feb 2023
Response from Dori on 18 Mar 2023
Thank you for taking the time to give your honest feedback on our Hotel. Glad you enjoyed your stay and come see us again!!!

10/10 Excellent

Liansheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are really happy about this hotel. The room is very clean and has everything we need. We will come back again next time.
Stayed 1 night in Dec 2022
Response from Dori on 1 Jan 2023
Thank you for taking the time to respond with a survey. We look forward to seeing you again when your travels bring you back to the Franklin area.

8/10 Good

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean. Indoor pool was an added plu.
Stayed 5 nights in Oct 2022
Response from Dori on 20 Oct 2022
Thank you for taking the time to respond to your survey. Have a great day

10/10 Excellent

Joy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That we were given a room that pets had been in
Stayed 5 nights in Oct 2022
Response from Dori on 20 Oct 2022
So sorry about your experience.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Dori on 17 Oct 2022
Thank you for taking the time to provide feedback about your stay.

10/10 Excellent

CINDY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The outside of the hotel is dated but the inside is updated and very nice. The front desk staff was great! Be sure to walk to Tony's to catch a game, have a drink, and eat.
Stayed 1 night in Oct 2022
Response from Dori on 9 Oct 2022
Thank you for giving us a great review. We are so glad you enjoyed your stay.

2/10 Terrible

Betsy

Stayed 1 night in Oct 2022
Response from Dori on 9 Oct 2022
I sincerely apologize about your stay with us.

10/10 Excellent

Alina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Lorali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the kitchen option. I’m on a special food plan and could fix my own meals. Mattress on the hideabed was not comfortable according to my 18 yr old granddaughter maybe update the mattress or have a foam mattress option available. The breakfast was ok. The only things I could have were the eggs and lite and fit yogurt. Only fruit option was bananas. I brought my own anyway just in case. Also just plain water no fruit infusion. Staff was amazing and friendly. Greeted everyone and made sure we had what we needed.
Stayed 2 nights in Sep 2022
Response from Dori on 10 Sept 2022
Thank you for staying at the Residence Inn during your visit to the Franklin area. We are so glad that you enjoyed your stay and look forward to seeing you again.

4/10 Poor

shandol

Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Sep 2022
Response from Dori on 10 Sept 2022
I am so sorry to see that you did not enjoy your stay as much as we would have liked you to. Please come see us again when your travels bring you to the Franklin Area.

10/10 Excellent

MARCIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great space
This hotel was a great place to inhabit with all the comforts of home.
Stayed 1 night in Jul 2022
Response from SR on 21 Jul 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Franklin Cool Springs. It is always encouraging to hear positive feedback! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are so happy our staff could exceed your expectations also please note your feedback has been shared with the hotel team so we can continue to deliver great experiences. We hope to see you back here soon! Thank you & have a great year ahead!

10/10 Excellent

Vikas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect in my 3 days of stay in the hotel. My children has enjoyed the swimming pool a lot.
Stayed 3 nights in Jul 2022
Response from SR on 21 Jul 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Franklin Cool Springs. It is always encouraging to hear positive feedback! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are so happy our staff could exceed your expectations also please note your feedback has been shared with the hotel team so we can continue to deliver great experiences. We hope to see you back here soon! Thank you & have a great year ahead!

10/10 Excellent

Alexandra

Travelled with family, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 1 night in May 2022
Response from SR on 6 Jul 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Franklin Cool Springs. It is always encouraging to hear positive feedback! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are so happy our staff could exceed your expectations also please note your feedback has been shared with the hotel team so we can continue to deliver great experiences. We hope to see you back here soon! Thank you & have a great year ahead!

10/10 Excellent

Tobey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from SR on 6 Jul 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

8/10 Good

JENNIFER

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool and Work out room as well as two courtyards
Stayed 5 nights in May 2022
Response from SR on 6 Jul 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

8/10 Good

Vickie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from SR on 6 Jul 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from SR on 6 Jul 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
great
Stayed 1 night in May 2022
Response from SR on 13 May 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Huge rooms.
Stayed 1 night in Apr 2022
Response from SR on 3 May 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

Emily, Murfreesboro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here! The room was amazing, breakfast was good, and we were close enough to everything that we mostly walked!
Stayed 2 nights in Mar 2022
Response from SR on 3 May 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Franklin Cool Springs. It is always encouraging to hear positive feedback! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are so happy our staff could exceed your expectations also please note your feedback has been shared with the hotel team so we can continue to deliver great experiences. We hope to see you back here soon! Thank you & have a great year ahead!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Don’t use hot tub !
The bed was extra firm .Went down to get a new can opener cause the one I had didn’t woirk. The front desk said someone would bring us one, but never did. The pool water was cold. The hot tub had black mold and dirty . Would not recommend the hottub anyone honestly.
Stayed 1 night in Apr 2022
Response from SR on 18 Apr 2022
Thank you for your feedback. I apologize for inconvenience while you were with us. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Apr 2022
Response from SR on 18 Apr 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A Ruby in the Rough
The Bed was firm and the couch was comfortable. Great place and Super family front desk.was on 1 st floor . No noises heard throughout the night.
Stayed 1 night in Apr 2022
Response from SR on 18 Apr 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

Shane

Stayed 2 nights in Mar 2022
Response from SR on 11 Apr 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small kitchen in room. Great safe & quiet location.
Stayed 5 nights in Mar 2022
Response from SR on 5 Apr 2022
Thank you for staying with us. Come back and see us again!

10/10 Excellent

Ariel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so clean the breakfast was awesome!! 5 star review
Stayed 1 night in Apr 2022
Response from SR on 4 Apr 2022
On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Residence Inn Franklin Cool Springs. It is always encouraging to hear positive feedback! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. We are so happy our staff could exceed your expectations also please note your feedback has been shared with the hotel team so we can continue to deliver great experiences. We hope to see you back here soon! Thank you & have a great year ahead!

8/10 Good

hollie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was very good.
Stayed 1 night in Apr 2022
Response from SR on 4 Apr 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from SR on 1 Apr 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
We had a great weekend get away. The accommodations were just what we needed. Clean. With a place to relax & comfortable bed.
Stayed 2 nights in Mar 2022

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities
Clean
Stayed 1 night in Feb 2022
Response from SR on 22 Feb 2022
Thank you for your feedback. We hope to see you next time you are in Franklin. Have a great year ahead!