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Reviews of Hyatt House Nashville/Franklin/Cool Springs

2.5 out of 5
Hyatt House Nashville/Franklin/Cool Springs
3501 Mallory Lane, Franklin, TN

Reviews

9.4

Exceptional

Rating 10 - Excellent. 797 out of 1008 reviews" "
Rating 8 - Good. 126 out of 1008 reviews" "
Rating 6 - Okay. 36 out of 1008 reviews" "
Rating 4 - Poor. 15 out of 1008 reviews" "
Rating 2 - Terrible. 34 out of 1008 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Brooke

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

6/10 Okay

Christeen, Minnetonka

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Personal muy amable todo muy limpio,el desayuno muy rico se los recomiendo es fácil de encontrar estacionamiento y los lugares para ir a vicitar no esta lejos y fácil de llegar a Nashville
Stayed 2 nights in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Nice atmosphere, friendly service, and rooms seemed new, clean, well maintained. Would stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kelly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Hyatt House. Breakfast was fantastic! Rooms were clean and modern.
Stayed 1 night in May 2024
Response from Kim G on 11 May 2024
Thank you for staying with us and for the great feedback!

10/10 Excellent

Fiona, Advance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night only. Hotel room was clean and comfortable.
Stayed 1 night in May 2024
Response from Kim G on 8 May 2024
Thanks for the feedback! We hope you come back to stay with us again in the future.

10/10 Excellent

Seth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Kim G. on 8 May 2024
Thank you for staying with us!

10/10 Excellent

Rebecca, Martinsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was quick and such a friendly staff. The room is clean, fresh and spacious.
Stayed 1 night in May 2024
Response from Kim G. on 8 May 2024
We are happy you enjoyed your stay! Thank you for the great feedback.

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast at this property was really good. Rooms were clean and comfortable.
Stayed 1 night in Apr 2024
Response from Kim G. on 8 May 2024
Thanks for the great feedback!

8/10 Good

Marcy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Kim G. on 8 May 2024
Thank you for staying with us.

10/10 Excellent

Ketrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would stay here again and recommend to others. Very nice!
Stayed 1 night in Apr 2024
Response from Kim G. on 26 Apr 2024
We are happy you enjoyed your stay!! Thank you for the great feedback as well as your recommendation!

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were great size and so clean, staff was helpful and friendly. They have something going on downstairs almost every night (live music, dinner….).
Stayed 4 nights in Apr 2024
Response from Kim G on 27 Apr 2024
We are happy you enjoyed your stay!! We hope to see you again in the future.

10/10 Excellent

Rosina-Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kim G on 27 Apr 2024
Thank you for staying with us.

4/10 Poor

Michael

Stayed 1 night in Apr 2024

10/10 Excellent

Teresa, Springfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walked in the room and just smelled sooo clean and it was clean bed is comfortable just had a great time definitely will be back
Stayed 1 night in Apr 2024
Response from Kim G on 21 Apr 2024
Thank you for staying with us and leaving a great review!! We look forward to your next visit!!

10/10 Excellent

Benjamin

Stayed 3 nights in Apr 2024
Response from Kim G. on 8 May 2024
Thank you for staying with us!

10/10 Excellent

jeff

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Liked outside area.
Stayed 1 night in Apr 2024
Response from Kim G on 21 Apr 2024
Thank you for staying with us. We are happy you enjoyed your stay!

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience at this establishment. It was super clean, very hospitable, and we love the layout of the rooms. Breakfast was top-notch! We will definitely stay here again in the near future!
Stayed 1 night in Apr 2024
Response from Kim G on 21 Apr 2024
We are so happy you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Lora

Travelled with family
Liked: Property conditions & facilities
Very nice
Stayed 1 night in Apr 2024
Response from Kim G on 13 Apr 2024
Thank you for staying with us!! We hope to see you again !!

10/10 Excellent

NATOSHA

Stayed 2 nights in Apr 2024
Response from Kim G. on 8 May 2024
Thank you for staying with us.

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Kim G on 13 Apr 2024
Thank you for staying with us. We hope to see you again!

10/10 Excellent

Sheri, Green Bay

Liked: Staff & service, amenities, property conditions & facilities
Nice rooms. A lot of space. Convenient lication to restaurants & some shopping & highway access.
Stayed 1 night in Apr 2024
Response from Kim G on 13 Apr 2024
Thanks for staying with us and for the great feedback!!

10/10 Excellent

Kristina

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean
Stayed 2 nights in Apr 2024
Response from Kim G on 13 Apr 2024
We are happy you enjoyed your stay!

10/10 Excellent

Sarah, fort wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here before and plan on staying again!
Stayed 1 night in Apr 2024
Response from Kim G. on 8 Apr 2024
We appreciate your loyalty and look forward to your next visit!

2/10 Terrible

Zachary

Stayed 2 nights in Apr 2024
Response from Kim G. on 26 Apr 2024
Thank you for staying with us. We are sorry to see that you did not enjoy your stay.

10/10 Excellent

April

Stayed 3 nights in Apr 2024
Response from Kim G. on 26 Apr 2024
Thank you for staying with us.

8/10 Good

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a clean decent hotel. The room and bath were comfortable and a nice size. The breakfast was better than most and the location was good for access to expressways and to Franklin.
Stayed 1 night in Mar 2024
Response from Kim G. on 8 Apr 2024
We are happy you enjoyed your stay with us!

10/10 Excellent

Brad

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 2 nights in Apr 2024
Response from Kim G. on 8 Apr 2024
Thanks for the great feedback!

10/10 Excellent

Keisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Close to shopping and downtown area.
Stayed 5 nights in Mar 2024
Response from Kim G. on 2 Apr 2024
Thank you for staying with us and for the great feedback!!

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Great welcoming staff, very clean, felt safe
Stayed 1 night in Mar 2024
Response from Kim G. on 2 Apr 2024
We are so happy you enjoyed your stay!1 We hope you choose to stay with us the next time your travels bring you to Franklin.

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 3 nights in Mar 2024
Response from Kim G. on 2 Apr 2024
Thank you for staying with us. We are happy to see you enjoyed your stay.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay, I will stay again
Stayed 2 nights in Mar 2024
Response from Kim G. on 2 Apr 2024
Thanks for staying with us and for the great feedback.

10/10 Excellent

Michael

Stayed 1 night in Mar 2024
Response from Kim G on 21 Apr 2024
Thank you for staying with us!

10/10 Excellent

ANNE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean, staff was friendly and attentive. We will definitely be back!
Stayed 3 nights in Mar 2024
Response from Kim G on 30 Mar 2024
Thank you for staying with us and for the great feedback!! We hope to see you in the future!!

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room came with a kitchen that I didn’t even need. It was very nice.
Stayed 1 night in Mar 2024
Response from Kim G on 30 Mar 2024
We are happy you enjoyed your stay and the "extra" amenities!!

10/10 Excellent

Darius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this property! Would definitely stay again! Ms. James, not Jones, was absolutely phenomenal at late check in! Great staff!! Breakfast may have been the best I’ve ever had at a restaurant!
Stayed 2 nights in Mar 2024
Response from Kim G on 30 Mar 2024
Thank you for all of the great feedback!! We are happy to hear that you enjoyed your stay!

10/10 Excellent

Ronald

Stayed 2 nights in Mar 2024
Response from Kim G on 14 Apr 2024
Thank you for staying with us!

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit and very clean. Up to date
Stayed 1 night in Mar 2024
Response from Kim G. on 2 Apr 2024
We are happy you enjoyed your stay with us!

10/10 Excellent

Erin

Stayed 1 night in Mar 2024
Response from Kim G on 13 Apr 2024
Thank you for staying with us!!

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this place! Check in was a breeze as well as checking out. Love, love, love it!!!
Stayed 2 nights in Mar 2024
Response from Kim G. on 2 Apr 2024
We are so happy you enjoyed your stay with us and hope you will choose to stay with us again in the future.

10/10 Excellent

Carveius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend staying here again.
Stayed 2 nights in Mar 2024
Response from Kim G. on 2 Apr 2024
Thank you for staying with us.

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Friendly staff.
Response from Kim G on 18 Mar 2024
Thank you for staying with us, we are happy you enjoyed your stay!!

10/10 Excellent

william

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Breakfast was great. Room was very good.
Stayed 1 night in Mar 2024
Response from Kim G on 9 Mar 2024
We are happy your enjoyed your stay. Thanks for the great feedback!!

10/10 Excellent

Nicholas

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t a fan of the parking.
Stayed 3 nights in Mar 2024
Response from Kim G on 9 Mar 2024
Thank you for staying with us!

10/10 Excellent

Marnie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely fabulous. The rooms were spotless. The bar was great. The live entertainment was fabulous, and the pool was enjoyed by all the kiddos.
Stayed 2 nights in Mar 2024
Response from Kim G on 18 Mar 2024
Wow thanks for all of the great feedback!!

10/10 Excellent

Elizabeth

Stayed 2 nights in Mar 2024
Response from Kim G. on 2 Apr 2024
Thank you for staying with us.

10/10 Excellent

Tabetha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful town; convenient to shopping, gas, everything. Extremely clean and very helpful staff!
Stayed 2 nights in Feb 2024
Response from Kim G on 18 Mar 2024
We are so happy you enjoyed your stay with us!!

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kim G on 18 Mar 2024
Thank you for staying with us!