Blackout curtains, iron/ironing board, free WiFi, bed sheets

Reviews of Hotel Avery

2.5 out of 5
Hotel Avery
100 Coley Davis Rd, Nashville, TN

Reviews

7.2

Good

Rating 10 - Excellent. 300 out of 1000 reviews" "
Rating 8 - Good. 283 out of 1000 reviews" "
Rating 6 - Okay. 202 out of 1000 reviews" "
Rating 4 - Poor. 141 out of 1000 reviews" "
Rating 2 - Terrible. 74 out of 1000 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Carrie

Liked: Staff & service
Stayed 5 nights in May 2024

6/10 Okay

Rev

Small space. Like being in a Dorm room.
Stayed 2 nights in May 2024
Response from CC - Guest Relations Manager on 23 May 2024
Hi Rev! We're sorry to hear that you found the space to be smaller than expected and reminiscent of a dorm room. We strive to provide comfortable accommodations that meet the needs of our guests, and we regret that we fell short of your expectations in this regard.Your feedback is valuable to us, and we will take it into consideration as we continue to make improvements to our property. If there are any specific aspects of the room or amenities that you would like to discuss or if there's anything we can do to make your next stay more enjoyable, please don't hesitate to reach out to us directly. We appreciate your input and hope to have the opportunity to better serve you in the future.

10/10 Excellent

MUTHARASAN, IMANI AJAH MEIN

Stayed 2 nights in May 2024
Response from CC - Guest Relations Manager on 23 May 2024
Hi MUTHARASAN, IMANI AJAH MEIN! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

4/10 Poor

Roberta, Tulsa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not friendly. Mostly used by construction crews
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 20 May 2024
Hi Roberta! We apologize for the unsatisfactory experience you had with our staff and the predominant presence of construction crews during your stay. Providing friendly and welcoming service to all our guests is a priority for us, and we regret any lapse in this regard. Additionally, we understand the importance of ensuring a comfortable environment for all our guests, regardless of their reason for staying with us. Your feedback is important, and we will address these concerns internally to improve our service and guest experience. We appreciate your feedback and hope you will consider giving us another opportunity to exceed your expectations in the future.

2/10 Terrible

Tayler

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
There are scuff marks all over the property. This property is not kept up to date at all. It would only take a little bit of effort to get the property looking good. We were on the second floor and you could smell the chlorine from the pool when you got close to the window. Would not recommend
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 20 May 2024
Hi Tayler! We apologize for the disappointment you experienced during your stay with us. Maintaining a well-kept and updated property is important to us, and we regret that we fell short of your expectations in this regard. Your feedback regarding the scuff marks and chlorine smell near the pool area has been noted, and we will address these issues promptly to improve the overall experience for our guests. We understand your decision not to recommend us, but we hope you will consider giving us another opportunity to provide you with a more satisfying stay in the future. Thank you for bringing these matters to our attention.

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are super nice and newly renovated!
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 20 May 2024
Hi Robyn! We're delighted to hear that you found our newly renovated rooms to be super nice. Providing comfortable and updated accommodations for our guests is a priority for us, and we're glad to know that our efforts were appreciated. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

6/10 Okay

Joyce

Liked: Cleanliness
Many weeds outside giving the impression the property was run down. Was charged $20 for incidentals when checking in. Had clean rooms available but still charged for early check in. The whole deal left me feeling like they were buckle and dining me to death. Can’t wait to see how breakfast goes tomorrow.
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 20 May 2024
Hi Joyce! We apologize for the inconvenience and negative impression you experienced during your stay. Ensuring a well-maintained exterior appearance and transparent billing practices are important to us, and we regret any disappointment caused by the presence of weeds and unexpected charges. Your feedback regarding the cleanliness of the rooms and the early check-in charge has been noted, and we will address these concerns internally to ensure a more positive experience for our guests in the future. Additionally, we understand the importance of providing a satisfactory breakfast experience, and we will strive to exceed your expectations in this regard. We appreciate your feedback and hope to have the opportunity to restore your confidence in our property during the remainder of your stay.

4/10 Poor

Omar

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The place needs lots of repairs. From the leak stains at the reception, holes in hallways and rooms. The room was clean. However , the bathroom a “musty” smell to it. Sort of what left out wet towels smell like. The is little to no insulation between rooms so just be ready to bring headphones so you can go to sleep listening to your music and not the next room conversation. Would never go back.
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 20 May 2024
Hi Omar! We apologize for the inconvenience and discomfort you experienced during your stay with us. Your feedback regarding the need for repairs, the musty smell in the bathroom, and the lack of insulation between rooms is deeply concerning, and we take your comments seriously. Rest assured, we are actively addressing these issues to ensure a more pleasant experience for our guests in the future. Providing a clean and comfortable environment is a priority for us, and we regret any lapses in this regard. We understand your decision not to return, but we hope you will reconsider giving us another opportunity to exceed your expectations should your travels bring you back to the area. Thank you for bringing these matters to our attention.

10/10 Excellent

Kirk

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience but could use some upleep on the outside property
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 20 May 2024
Hi Kirk! We appreciate your feedback regarding the exterior of our property. Ensuring a well-maintained and inviting appearance is important to us, and we apologize for any shortcomings you observed. Rest assured, we are actively considering opportunities for improvements to enhance the overall experience for our guests. Your comments are invaluable to us, and we hope to have the opportunity to provide you with an even more satisfying stay in the future. Thank you for choosing to stay with us.

4/10 Poor

Robert

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel looked like a Motel 6. Ice machine don't work. The workers working at 10 o'clock at night Cleaning rooms right next to your room. Holes been patched up everywhere on every floor. I advise anyone not to stay There. They chose me a $100 when they should have been $50.
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 17 May 2024
Hi Robert! We sincerely apologize for the numerous issues you encountered during your stay. Providing a comfortable and enjoyable experience for our guests is our utmost priority, and it is disheartening to hear that we fell short of meeting your expectations. We deeply regret any inconvenience caused by the non-functional ice machine, disruptive noise from cleaning activities, and the condition of the property.Your feedback regarding the pricing discrepancy and the overall appearance of the hotel will be carefully reviewed with our team to make necessary improvements. We understand the importance of providing value for the price paid and ensuring a peaceful environment for our guests. We appreciate your honest feedback and regret that we did not meet your expectations on this occasion. We hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Nemanja

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
/
Stayed 2 nights in May 2024
Response from CC - Guest Relations Manager on 17 May 2024
Hi Nemanja! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

6/10 Okay

AKASH

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The hotel itself was good but the service was terrible, my flush was not working and I called the front desk. They took a whole day to fix it. And I couldn’t use it. Apart from this, the hotel was clean and they say something complimentary breakfast which is just default coffee and some fruits. That should not be called as breakfast. Pretty average hotel , but it’s clean and the area is safe. When you go here just make sure everything is good in bathroom while checking the room.
Stayed 2 nights in May 2024
Response from CC - Guest Relations Manager on 15 May 2024
Hi AKASH! Thank you for providing your feedback on your recent stay with us. We sincerely apologize for the delay in addressing the issue with your flush and any inconvenience it caused. Ensuring prompt and efficient resolution of maintenance concerns is a top priority, and we regret that we did not meet this expectation during your stay. Your comments will be shared with our maintenance team to ensure that similar issues are promptly addressed in the future. Regarding our complimentary breakfast offerings, we appreciate your feedback and will review our current selection to ensure it aligns with our guests' expectations. We're pleased to hear that you found our hotel clean and in a safe area, and we appreciate your recommendation to thoroughly check the bathroom upon arrival. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

6/10 Okay

Chuck

Travelled with group
Disliked: Staff & service
Fine for price. Clean and quiet. Staff seemed bothered that we were there.
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 15 May 2024
Hi Chuck. Thank you for sharing your experience with us. We deeply regret any inconvenience caused by the demeanor of our staff during your stay. Providing exceptional service is paramount to us, and we apologize for any impression that may not have reflected our usual standards of hospitality. Your feedback will be addressed internally to ensure that all guests are warmly welcomed and attended to with genuine care and enthusiasm. We appreciate your acknowledgment of the cleanliness and tranquility of our premises, and we remain committed to continually improving our service delivery for all our guests' satisfaction.

4/10 Poor

Harry

Travelled with pets, Travelled with group
Disliked: Staff & service, amenities
The staff is very rude and the breakfast is joke. The phone reception is horrible
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on 9 May 2024
Hi Harry! We apologize for the disappointing experience you had during your stay. Providing friendly and attentive service, along with a satisfactory breakfast experience, are priorities for us, and we regret that we fell short of meeting your expectations in these areas. Additionally, we apologize for any inconvenience caused by poor phone reception. Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to better serve you in the future.

4/10 Poor

Elizabeth

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got moved to 3 different rooms. The first didn’t have proper working lights and was dirty. 2 nd room the water wouldn’t drain. The hotel owners or staff felt extremely bothered by us and didn’t offer any type of compensation. I would not stay at this place again.
Stayed 3 nights in May 2024
Response from CC - Guest Relations Manager on 9 May 2024
Hi Elizabeth. We sincerely apologize for the inconvenience and frustration you experienced during your stay. It's unacceptable for our guests to encounter issues with cleanliness and maintenance, and we regret that we were unable to provide you with a satisfactory experience. Your feedback is important to us, and we will address these concerns with our team to ensure improvements are made. We understand your disappointment and regret any inconvenience caused. While we cannot change the past, we hope you will consider giving us another chance in the future to provide you with the excellent stay you deserve. Thank you for bringing these matters to our attention.

6/10 Okay

Dale

Great location
Stayed 5 nights in Mar 2024
Response from CC - Guest Relations Manager on 9 May 2024
Hi Dale! We're glad to hear that you found our location convenient. Ensuring our guests have easy access to their desired destinations is important to us, and we're pleased that our location met your needs. If there's anything else we can do to enhance your stay or if you have any further feedback, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back on your next visit.

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from CC - Guest Relations Manager on 7 May 2024
Hi Shannon! Thank you for awarding us a 4/5 rating! We are committed to offering exceptional service and ensuring a pleasant stay for all our guests. Should you have any suggestions on how we might enhance our service, please feel free to share them with us. We look forward to welcoming you back in the near future.

10/10 Excellent

javon

nice , clean and good services
Stayed 3 nights in Apr 2024
Response from CC - Guest Relations Manager on 6 May 2024
Hi javon! Thank you for your positive feedback regarding our hotel's cleanliness and services. Providing a pleasant and comfortable experience for our guests is our top priority, and we're delighted to hear that we met your expectations in these areas. Your satisfaction is important to us, and we appreciate your kind words. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know.

4/10 Poor

Wesley

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Staff was unfriendly on check in and check out. When we had to ask for milk for our cereal in the morning, we were treated like an inconvenience.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 3 May 2024
Hi Wesley! We apologize for the unfriendly attitude you encountered during both check-in and check-out, as well as the inconvenience you experienced when requesting milk for your cereal. Providing friendly and accommodating service is a top priority for us, and we regret that we fell short of meeting your expectations in this regard. We take your feedback seriously and will address these issues with our team to ensure that they are addressed and improved upon moving forward. Your satisfaction is important to us, and we appreciate you bringing these matters to our attention. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a more positive experience in the future.

4/10 Poor

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Bed was tiny. Carpets were dirty. Bathroom sink too close to toilet for person to sit on toilet.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 28 Apr 2024
Hi Elizabeth! We apologize for the inconvenience and discomfort you experienced during your stay. Ensuring the comfort and satisfaction of our guests is paramount, and we regret that we fell short in meeting your expectations in regards to the size of the bed, cleanliness of the carpets, and the layout of the bathroom.Your feedback is valuable to us, and we will address these issues promptly to improve the overall quality of our accommodations. We appreciate you bringing these concerns to our attention, and we apologize for any inconvenience they may have caused.If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with a more comfortable experience in the future.

6/10 Okay

Taylor

Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 29 Apr 2024
Hi Taylor. Thank you for taking the time to leave us a rating. If there was any way we could make your next stay a much more positive experience, do not hesitate to reach out to us and let us know how we can improve.

6/10 Okay

Sherry

Disliked: Property conditions & facilities
Too small
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 26 Apr 2024
Hi Sherry! We're sorry to hear that the size of the room did not meet your expectations. Guest comfort is important to us, and we apologize for any inconvenience caused by the room size. If there's anything specific you feel we could improve upon to enhance your experience, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to better accommodate you in the future.

4/10 Poor

Monica

Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were holes in the walls and leaks in the ceilings and my door didn’t shut unless pulled hard.
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 26 Apr 2024
Hi Monica! We apologize for the inconveniences you experienced during your stay. Your feedback is concerning, and we take your comments very seriously. Maintaining our property to the highest standards is a top priority, and we regret that we fell short of this during your visit.We will address the issues with the holes in the walls, leaks in the ceilings, and door functionality immediately with our maintenance team to ensure they are resolved promptly. Please rest assured that this is not indicative of the level of service we strive to provide, and we will take steps to prevent similar incidents in the future.Thank you for bringing these matters to our attention, and we hope to have the opportunity to regain your trust during any future visits.

4/10 Poor

Connie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Front desk was nice however this was a very dirty property the room I had to mop and clean myselfmyself
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 26 Apr 2024
Dear Connie, We sincerely apologize for the cleanliness issues you encountered during your stay. Providing a clean and comfortable environment for our guests is a top priority, and it's disappointing to hear that we fell short of this standard during your visit.Your feedback is invaluable to us, and we will address this matter immediately with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to our high standards. Please rest assured that this is not indicative of the level of service we strive to provide, and we will take steps to prevent similar incidents in the future.We apologize for any inconvenience this may have caused you, and we appreciate your understanding. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. Thank you for bringing this matter to our attention, and we hope to have the opportunity to regain your trust during any future visits.

6/10 Okay

Hannah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 26 Apr 2024
Hi Hannah! I hope that you had an amazing stay and everything worked well to your convenience. If you have any feedback or suggestion that can help us improve on our services, please do not hesitate to let us know.

10/10 Excellent

rcus, Clinton

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 26 Apr 2024
Hi rcus! Thank you for leaving us a perfect rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

6/10 Okay

Michael

Disliked: Property conditions & facilities
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Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 24 Apr 2024
Dear Michael, Thank you for your rating. I hope that your stay has all been pleasant and enjoyable. We are always open for feedback so please do not hesitate to reach out if you have any comments or suggestions that can help us enhance our overall accommodation.

4/10 Poor

Rachel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Damp and run down. It wasn’t necessarily dirty, just old and musty and smelled like wet dog. Everytime we flushed the toilet - water would run out and flood the bathroom floor. Several holes in the ceiling and saggy floors. The staff was nice though and cleaned up the water on the floor.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 22 Apr 2024
Dear Rachel,We're truly sorry to hear about the challenges you encountered during your stay. It's disappointing to learn that the condition of your room did not meet your expectations, and we apologize for any inconvenience caused by the issues with the toilet and the overall condition of the accommodations.Please know that your feedback is valuable to us, and we will address these concerns with our maintenance team to ensure that improvements are made. We're glad to hear that our staff was able to assist you promptly, but we understand that your experience fell short of what you deserved.If you choose to stay with us again in the future, we would welcome the opportunity to provide you with a much-improved experience. Your comfort and satisfaction are important to us, and we hope to have the chance to regain your trust. If there's anything else we can do to assist you or if you have any further feedback to share, please don't hesitate to reach out to us directly.

2/10 Terrible

Jomeeka

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was dirty. Infested with ants. Not sure if bed was cleaned. Half the lights in the room didn’t work.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 22 Apr 2024
Dear Jomeeka,We apologize for the unsatisfactory conditions you encountered during your stay. It's unacceptable for our guests to experience cleanliness issues and inconveniences such as non-functional lights. We take your feedback seriously and will address these concerns with our housekeeping and maintenance teams to ensure that improvements are made.Please know that cleanliness and guest comfort are our top priorities, and we regret that we failed to meet these standards during your visit. Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. If you choose to stay with us again, we would welcome the opportunity to provide you with a much-improved experience. Please don't hesitate to reach out to our staff with any concerns you may have during your stay. Thank you for your understanding, and we hope to regain your trust in the future.

6/10 Okay

Brett

Travelled with family
Disliked: Amenities
Kind of a “is what it is” property, great for staying a night at a decent price. Very close to interstate and easy to get in and out of property, about 15-20 mins from the city.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 19 Apr 2024
Dear Brett,Thank you for your review and for noting the practical aspects of our property. We are glad to hear that you found our location convenient for your travel needs, especially with its proximity to the interstate and ease of access, along with its reasonable pricing.We aim to provide a straightforward, comfortable stay for guests looking for value and convenience. Your feedback is valuable as it helps us understand what we are doing well and where we can continue to focus our efforts to enhance the guest experience.We appreciate you choosing to stay with us, and we hope to welcome you back again the next time you need a convenient and affordable stop in the area. Thank you again for sharing your thoughts.

6/10 Okay

Semone

The place is dirty. The carpet in the hallways need major cleaning. The walls are filthy and need cleaning and repainting. The floors have dips as though you fell like you’re about to fall over.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 19 Apr 2024
Dear Semone, Thank you for sharing your concerns regarding the cleanliness and maintenance of our hotel. We sincerely apologize for the condition in which you found the property. Providing a clean, well-maintained, and safe environment is a top priority for us, and it is clear from your feedback that we have fallen short in these areas.We are taking immediate steps to address the issues you've mentioned, including a thorough cleaning of the carpets and walls, as well as assessing and repairing any structural concerns with the flooring. We are committed to ensuring that all areas of our hotel meet the high standards our guests expect and deserve. We appreciate your feedback, as it is crucial for us to improve our service and facilities. We hope to have another opportunity to provide you with a better experience in the future.Sincerely,

2/10 Terrible

Araz

Disliked: Staff & service, property conditions & facilities
This is a bad hotel if you have kids and family don’t go over there I believe there is six traffic in and drugs going on in the hotel
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 17 Apr 2024
Dear Araz, Thank you for bringing your concerns to our attention. We take the safety and well-being of our guests very seriously, and the issues you've mentioned are of great concern. Please be assured that we prioritize a secure environment for all our guests, including families and children, and any indication of illegal activities is addressed immediately with the appropriate authorities.We regret to hear that your experience led to such observations and concerns. We are committed to ensuring a safe, welcoming environment and will take immediate steps to investigate and reinforce our security measures. Your feedback is invaluable in our ongoing efforts to improve our guest experience. We hope to restore your confidence in our commitment to safety and service.Sincerely,

8/10 Good

Logan

Liked: Staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 17 Apr 2024
Dear Logan, Thank you for leaving us a review. I am pleased to know that you had a good stay. We are happy to have served you and we look forward to the next time that we can serve you again.Sincerely,

6/10 Okay

Daniela

Liked: Cleanliness, staff & service
If you are going to the airport and you don’t have a car they don’t have a shuttle so consider that when you’re pricing places to stay. Not a bad spot if you have a car. The neighborhood is blah.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 17 Apr 2024
Dear Daniela, Thank you for taking the time to share your feedback. We appreciate your note on the transportation options available from our location. It is indeed important for guests to consider their transportation needs when booking, especially in relation to airport access. We apologize for any inconvenience caused by the lack of a shuttle service, and we hope this information helps future guests plan accordingly.We understand your comments about the neighborhood and recognize that while it may not be the highlight for some visitors, many find the proximity to various local destinations beneficial when they have access to a car. We are continually seeking ways to enhance our guest experience and appreciate your insights, which play a crucial role in our ongoing improvements. Thank you for choosing to stay with us, and we hope to serve you better in the future.Sincerely,

4/10 Poor

Kara

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 17 Apr 2024
Dear Kara, Thank you for leaving us a rating. I would like to apologize if you have expectations that we have failed to meet. If you can, please send us your feedback or contact our front desk directly if there's anything about your stay that you would like to talk to us about. Sincerely,

6/10 Okay

Michael

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This whole property was a mess. There was garbage in the floors, holes in the walls, dirty carpets, andbthat was in the general hallways etc. Every door was filthy and I didn't want to touch them. In my room, the smoke detector was missing the battery, there was a huge hole in the bathroom wall, paint damage on one wall, and the coffee pot DIDN'T work. During the night people were yelling in the halls and slamming doors all night. The scent of pot was everywhere, and the walls so thin I could practically hear my neighbors breathing. I would recommend staying anywhere but here.
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 17 Apr 2024
Dear Michael, Thank you for taking the time to provide your feedback. We sincerely apologize for the conditions you described. The cleanliness and upkeep of our property is a priority, and it is clear we fell short in providing you with a pleasant experience. The issues with cleanliness, maintenance, and noise you encountered are unacceptable, and we are actively addressing these concerns with our housekeeping and maintenance teams to ensure they are rectified immediately.Furthermore, we regret the discomfort caused by other guests and the noise disturbance. We aim to provide a calm and respectful environment for all our guests, and we are reviewing our current policies to better manage guest behavior on our premises. We are committed to improving our standards and hope you will consider staying with us again so we can demonstrate our commitment to your comfort and satisfaction.Sincerely,

4/10 Poor

Geoffrey

Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
There was a broken window glass in our room, large hole in hallway wall with a towel covering it, missing ceiling tiles in hallway
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 14 Apr 2024
Dear Geoffrey, Thank you for bringing these issues to our attention. We sincerely apologize for the condition of your room and the hallways during your stay. Maintaining a safe and comfortable environment for all our guests is our top priority, and clearly, we have fallen short in this instance. Please be assured that we have notified our maintenance team to address and repair these damages promptly. We appreciate your feedback as it helps us improve our facilities and services. We hope to have another opportunity to provide you with a much better experience in the future.Sincerely,

8/10 Good

Gennady

Liked: Staff & service, amenities
Disliked: Cleanliness
This is nice simple low cost hotel .. too had they do not vacuum common areas including corridors and stairs .. cleaning those areas should be done
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 9 Apr 2024
Hello Gennady, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 Poor

Oscar

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was nice. Breakfast provided was cereal, waffles (well there would have been if they didn't run out of batter), and plastic-wrapped pastries. The hallways had unfinished drywall patches in the walls and missing tiles in the ceiling. The front doors slammed when you let them go.
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 9 Apr 2024
Hello Oscar, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Maricela

Disliked: Cleanliness, staff & service, property conditions & facilities
We were on one of the top floors and the room was moving, literally. Idk nothing about construction but something was off, we would walk around and it would move, water wasn’t hot either, sucked because we came from Texas had just got there from a 9hr drive at 3am, we booked for 3 nights weeks in advance but oh well. We immediately checked out and came to Hampton Inn down the road. It was pricey but worth it.
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on 8 Apr 2024
Hello Maricela, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Ryan

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty dog hair all over water pipe in ceiling leaking holes in walls ac smells bad
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 5 Apr 2024
Dear Ryan, We're truly sorry to hear about the cleanliness and maintenance issues you encountered during your stay. Providing a clean and well-maintained environment is our priority, and we regret that we fell short of meeting your expectations. Your feedback is valuable to us, and we will address these issues with our team to ensure they are resolved promptly. Please accept our sincere apologies for any inconvenience this may have caused. If you would like to discuss your experience further or if there is anything we can do to make it right, please don't hesitate to contact us. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,

4/10 Poor

Tori

Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 26 Apr 2024
Hi Tori! On behalf of our entire team, I would like to apologize if we have failed to exceed your expectations. Your satisfaction is important to us so please let us now if you have feedback that can help us make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Brittney

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on 5 Apr 2024
Dear Brittney,Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!Sincerely,

10/10 Excellent

MRS TONYA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small but not bad. The rooms and building very clean and it's quiet . I was very very comfortable and safe
Stayed 6 nights in Mar 2024
Response from CC - Guest Relations Manager on 5 Apr 2024
Dear MRS TONYA,We're delighted to hear that you found our rooms and building clean and quiet, providing you with a comfortable and safe stay. While we understand that room size can vary, we're glad that it did not detract from your overall experience. Your satisfaction and comfort are our priorities, and we appreciate your positive feedback. Should you have any further needs or concerns, please don't hesitate to reach out. We look forward to welcoming you back for another pleasant stay in the future!Sincerely,

10/10 Excellent

Anastasia

Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 22 Apr 2024
Dear Anastasia,Thank you for your excellent rating regarding your stay at our property. We are doing our best to go above and beyond to ensure our guests have an amazing experience with us. We are looking forward to having you again as our guest.

6/10 Okay

Amanda

Travelled with pets
Liked: Staff & service
The property was fairly ok. There were some areas of concern. There was a hair in my bed before I even got into it. There was some sort of brown substance smeared on the wall by the trash can.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 2 Apr 2024
Hello Amanda, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Erik

Travelled with family, Travelled with pets
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Was up all night because someone was throwing a ball in the room next to us , when asked to get compensated the guy behind the desk basically said because we didn’t yell at the people ourselves there is nothing he could do
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 2 Apr 2024
Hello Erik, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 Good

Curtis Austin

Liked: Cleanliness
Area around the property is not great. The rooms looked clean but the bathroom is small.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 31 Mar 2024
Hello Curtis, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
That "breakfast" was not befitting the rest of our facility. We could hardly believe how anemic the offering was.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Eddie, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk courteous freindly
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Ron, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.