All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 400 out of 639 reviews" "
10 - Excellent
400
Rating 8 - Good. 152 out of 639 reviews" "
8 - Good
152
Rating 6 - Okay. 53 out of 639 reviews" "
6 - Okay
53
Rating 4 - Poor. 17 out of 639 reviews" "
4 - Poor
17
Rating 2 - Terrible. 17 out of 639 reviews" "
2 - Terrible
17
9.2/10
Cleanliness
9.2/10
Staff & service
8.6/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Okay
Angel
13 May 2024
Liked: Cleanliness, staff & service
Breakfast and staff morning was very nice
Angel
Stayed 3 nights in May 2024
Response from J on 15 May 2024
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and that our staff provided exceptional service. We can't wait to open our restaurant and provide even more amenities for our guests. We hope to welcome you back soon!
8/10 Good
Angie
10 May 2024
Angie
Stayed 1 night in May 2024
Response from Hiren on 14 May 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
8/10 Good
Robert
Travelled with family
6 May 2024
Liked: Cleanliness, staff & service, amenities
Great location stayed here on the way to Florida and again on return trip, 1/2 way point from Michigan. Clean not over crowded.
Robert
Stayed 1 night in Apr 2024
Response from Hiren on 14 May 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 Excellent
Hamoodi
18 Apr 2024
Hamoodi
Stayed 1 night in Apr 2024
Response from Hiren on 14 May 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 Excellent
Janet Lynn
18 Apr 2024
Janet Lynn
Stayed 1 night in Apr 2024
Response from Hiren on 14 May 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
Place was clean ,,,, back off the road,,,,although the carpet in the room had several stains good size in it, we have a small dog so I made sure I advised the desk clerk of these stains,,, that we didn’t make them.
Anthony
Stayed 1 night in Apr 2024
Response from Hiren on 30 Apr 2024
Thank you for your feedback. We apologize for the carpet stains in your room and will address this with our housekeeping team. We appreciate your understanding and hope you had an enjoyable stay overall. Thank you for choosing to stay with us.
6/10 Okay
Amy
7 Apr 2024
Disliked: Property conditions & facilities
Amy
Response from Hiren on 9 Apr 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
6/10 Okay
Cheslie
Travelled with partner
1 Apr 2024
Liked: Staff & service
Bathroom was not clean toilet handles was barely hanging on and their was hair in my wash clothes.
Cheslie
Stayed 2 nights in Mar 2024
Response from Hiren Dayaramani on 1 Apr 2024
Dear Guest,We apologize for the cleanliness issues you experienced in your room. We have addressed these concerns with our housekeeping team to ensure they are rectified. Your feedback is valuable to us, and we hope to have the opportunity to provide you with a better experience in the future.
The beds were insanely comfortable! Clean and the breakfast was great! The front desk team were very kind as well.
Emmily
Stayed 1 night in Mar 2024
Response from Hiren Dayaramani on 1 Apr 2024
Dear Guest,Thank you for your positive feedback! We are delighted to hear that you found the beds comfortable, the room clean, and enjoyed the breakfast. We appreciate your kind words about our front desk team. Your satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.
10/10 Excellent
Gary Brent
28 Mar 2024
Gary Brent
Stayed 1 night in Mar 2024
Response from Hiren on 30 Apr 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
We are sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we will use it to improve our services. Thank you for bringing this to our attention.
6/10 Okay
Rebekah A.
Travelled with family, Travelled with family and small children
The room smelt a bit moldy and the air conditioner was old and actually blowing moisture to stain the mattress with mold. The shower had low pressure and would randomly turn very low pressure with cold water. The staff and property were average, wouldn’t be back.
Rebekah A.
Stayed 1 night in Mar 2024
Response from Hiren on 27 Mar 2024
We apologize for the issues you faced during your stay. Your feedback is important to us, and we are working to address the concerns you raised. We hope to have the opportunity to provide you with a better experience in the future. Thank you for sharing your thoughts with us.
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com
10/10 Excellent
Victoria
25 Mar 2024
Liked: Cleanliness, staff & service
Victoria
Stayed 1 night in Mar 2024
Response from Hiren on 27 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com
Stopped here for one night with our family of four plus our golden retriever. Very nice and comfortable. Would definitely stay here again.
Chantel
Stayed 1 night in Mar 2024
Response from Hiren on 26 Mar 2024
We are delighted to hear that you and your family, including your golden retriever, had a nice and comfortable stay with us. Your positive feedback is greatly appreciated, and we look forward to welcoming you back in the future. Thank you for choosing to stay with us!
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com
The staff was very friendly and we were even able to check in a little early. The breakfast bar was excellent and worth the extra cost. Will definitely stay here the next time we are in the Franklin area.
Judith
Stayed 1 night in Mar 2024
Response from Hiren on 3 Mar 2024
We are delighted to hear that you had a positive experience during your stay with us! Our friendly staff is committed to providing excellent service, and we are glad that you were able to check in early. It's wonderful to hear that you enjoyed our breakfast bar and found it to be worth the extra cost. We look forward to welcoming you back the next time you are in the Franklin area. Thank you for choosing to stay with us!
10/10 Excellent
Michael
2 Mar 2024
Michael
Stayed 1 night in Mar 2024
Response from Hiren on 27 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com
We are delighted to hear that your stay was excellent! Thank you for choosing our property, and we hope to have the pleasure of hosting you again in the future. If you have any additional feedback or comments, please do not hesitate to let us know.
We are thrilled to hear that you had a great stay with us! Thank you for choosing our property, and we look forward to welcoming you back in the future. If you have any further feedback or comments, please feel free to share them with us.
6/10 Okay
William
Travelled with family
18 Feb 2024
Liked: Cleanliness, staff & service
Comfortable room and bed. Ran out of hot water in the morning however. Staff was very friendly.
William
Stayed 1 night in Feb 2024
Response from Hiren on 23 Feb 2024
Thank you for your feedback. We are glad to hear that you found the room and bed comfortable. We apologize for the inconvenience of running out of hot water in the morning. We are pleased that you found our staff to be friendly. We appreciate your comments and hope to have the opportunity to improve your experience in the future
Thank you for your positive feedback on your recent stay at our hotel. We are delighted to hear that you found the room and bed comfortable. We apologize for any inconvenience caused by running out of hot water in the morning and appreciate your understanding. Our staff takes pride in providing friendly and exceptional service, and we are thrilled that you had a positive experience. Your feedback is valuable to us, and we look forward to welcoming you back for another wonderful stay. Thank you for choosing our hotel.
Hotel and staff were great but I was surprised that the rooms didn't have any USB plugs anywhere. Also be carful with the water temperature you can get a serious burn from the hot water if you don't adjust carefully.
William
Stayed 1 night in Feb 2024
Response from Hiren on 23 Feb 2024
Thank you for your feedback. We will address the lack of USB plugs in the rooms and review our water temperature settings for safety. We appreciate your comments and hope to welcome you back in the future.
Our first room was not clean but they promptly moved us to a new room which was clean and nice
Katy
Stayed 1 night in Feb 2024
Response from Hiren on 13 Feb 2024
Thank you for bringing this to our attention. I'm glad to hear that our staff promptly addressed the issue and provided you with a clean and comfortable room. We appreciate your understanding and hope to welcome you back for a more positive experience in the future.
6/10 Okay
Kirk
Business traveller
12 Feb 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean
The room was clean, bed was clean and comfortable. But repairs in the room were poor. Wall repair was not finished, well and there was not a shower curtain for the tub.
Kirk
Stayed 1 night in Feb 2024
Response from Hiren on 13 Feb 2024
Thank you for your feedback. I apologize for the issues with the repairs in your room. I will address this with our maintenance team to ensure that such oversights are rectified. We appreciate you bringing this to our attention.
Worst hotel experience I've ever had. The lady who checked us in had no idea what to do, and then we were not given breakfast vouchers and the staff called us out publicly when we weren't aware/told to pay for breakfast, and we were embarrassed in front of everyone. So we went to get vouchers, only to be asked to pay more for an already awful hotel. It was so embarrassing for the staff to blame their incompetence on us. There was nothing that said the breakfast wasn't complimentary, and the lady who checked us in mentioned nothing about it. We had to find out by being called out in a very public way by the staff, it was mortifying. The bathrooms were also not necessarily great. The building was also hard to find, we drove past multiple times before we finally saw it hidden away. I was torn between this hotel and another when I was trying to find a place to stay for the weekend, and I greatly regret not just going with the other option. Won't be making that mistake again!
Rachel
Stayed 2 nights in Feb 2024
Response from Hiren on 13 Feb 2024
I apologize for the negative experience you had during your stay. It's clear that we fell short in several areas, and I deeply regret the inconvenience and embarrassment you encountered. I will address these issues with our staff to ensure that such situations do not occur in the future. Thank you for bringing these concerns to my attention.
Thank you for the fantastic review of Holiday Inn Franklin Cool Springs! We are thrilled to hear that you had a great stay with us. Our team works hard to provide outstanding service and a pleasant experience for all our guests, and we are delighted to know that we were able to meet your expectations. We look forward to the opportunity to host you again for another wonderful stay. Thank you for choosing Holiday Inn Franklin Cool Springs.
Thank you for your amazing 10-star review of Holiday Inn Franklin Cool Springs! We are thrilled to hear that you enjoyed your stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests, and it's rewarding to know that we met your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay! Thank you for choosing Holiday Inn Franklin Cool Springs.
10/10 Excellent
Tara
8 Feb 2024
Tara
Stayed 1 night in Feb 2024
Response from Hiren on 11 Feb 2024
Thank you for the fantastic review of Holiday Inn Franklin Cool Springs! We are thrilled to hear that you had a great stay with us. Our team works hard to provide outstanding service and a pleasant experience for all our guests, and we are delighted to know that we were able to meet your expectations. We look forward to the opportunity to host you again for another wonderful stay. Thank you for choosing Holiday Inn Franklin Cool Springs.
10/10 Excellent
joe
3 Feb 2024
joe
Stayed 1 night in Feb 2024
Response from Hiren on 27 Mar 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at or gm@franklincshotel.com.Sincerely,Hiren Dayaramani gm@franklincshotel.com
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
6/10 Okay
Ahmad
21 Jan 2024
Ahmad
Stayed 1 night in Jan 2024
Response from Hiren on 11 Feb 2024
Dear Ahmad,We appreciate you taking the time to provide us with your feedback. Your comments are valuable to us, and we will use them to enhance our services. We look forward to the opportunity to host you again for an improved experience.Warm regards, Holiday Inn Franklin Cool Springs
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
10/10 Excellent
John
15 Jan 2024
John
Stayed 1 night in Jan 2024
Response from Hiren on 7 Feb 2024
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay. Thank youHiren Dayaramani Manager.
Hotel is very clean, and the manager runs it very well.
Sonya
Stayed 2 nights in Jan 2024
Response from Victor on 9 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com
My only issue was water temperature. No hot water in the sink tap when I arrived. Shower temperature the next morning varied from too cool to too hot for no apparent reason.
Randall
Stayed 1 night in Dec 2023
Response from Victor on 9 Jan 2024
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com
8/10 Good
Brady
23 Dec 2023
Liked: Cleanliness, staff & service
Brady
Stayed 1 night in Dec 2023
Response from Victor on 9 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com
10/10 Excellent
Cheryl
22 Dec 2023
Cheryl
Stayed 1 night in Dec 2023
Response from Victor on 9 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com
10/10 Excellent
Debra
3 Dec 2023
Liked: Staff & service, room comfort
Disliked: Cleanliness
Debra
Stayed 1 night in Nov 2023
Response from Victor on 9 Jan 2024
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com
Thank you for taking the time to tell us about your experience at Holiday Inn FRANKLIN - COOL SPRINGS.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at 6152778700 or gm@franklincshotel.com.Sincerely,victor patel General manager6152778700gm@franklincshotel.com