Exterior

Reviews of Holiday Inn Express Nashville Downtown Conf Ctr, an IHG Hotel

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 559 out of 1032 reviews" "
Rating 8 - Good. 263 out of 1032 reviews" "
Rating 6 - Okay. 112 out of 1032 reviews" "
Rating 4 - Poor. 57 out of 1032 reviews" "
Rating 2 - Terrible. 41 out of 1032 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Austin

Travelled with partner
Liked: Cleanliness, amenities
Close to downtown. Hotel breakfast was nice.
Stayed 5 nights in May 2024
Response from Customer Service on 22 May 2024
Austin, thank you for your positive feedback about your stay at the Holiday Inn Express Nashville Downtown. It is fantastic to know you enjoyed the convenient location and the breakfast. We look forward to welcoming you back!

6/10 Okay

Terri

Travelled with family
Disliked: Property conditions & facilities
Place smelled esp the room my family thought it was a crummy hotel will not stay again
Stayed 3 nights in May 2024
Response from Customer Service on 22 May 2024
Terri, thank you for sharing your feedback. It's unfortunate that your experience with the room odor did not meet your expectations. The observations you mentioned are being taken seriously, as we continually strive to improve the guest experience. We hope you find a stay that better suits your preferences in the future.

10/10 Excellent

Laura Anne

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay ! Clean rooms spacious good breakfast walkable to Broadway bars and restaurants
Stayed 4 nights in May 2024
Response from Customer Service on 21 May 2024
Laura, the team at Holiday Inn Express Nashville Downtown is delighted to hear you enjoyed your stay! It is wonderful that you found the rooms clean and spacious, and the breakfast satisfying. It’s also great to know you appreciated the convenience of our location. We're looking forward to welcoming you back!

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Walking distance to Broadway bars and Country Music Hall of Fame. Accommodations are standard and what I expected. Overall definitely recommend!
Stayed 2 nights in May 2024
Response from Customer Service on 21 May 2024
Lauren, thank you for your wonderful review of the Holiday Inn Express Nashville Downtown! It's great to hear you enjoyed the prime location and found the accommodations to your expectations. Your recommendation means a lot to us. We look forward to welcoming you back on your next visit to Nashville!

4/10 Poor

Sandra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not much. The lobby was nice but the room we stayed in had dirty bathroom floor, problem with the tub drain while taking a shower. Inside the room you could hear noisy traffic outside at night and noisy construction site during the week days. No laundry detergent available. The cost of two water bottles was $17.00.
Stayed 4 nights in May 2024
Response from Customer Service on 20 May 2024
Sandra, thank you for sharing your experience. It's great to know you liked the lobby. Your concerns about the room cleanliness, external noise, and other issues have been noted. Our team will review these to ensure improvements are made. We appreciate your feedback.

10/10 Excellent

Meghan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot! The continental breakfast and welcome apps were incredible !!
Stayed 1 night in May 2024
Response from Customer Service on 21 May 2024
Meghan, thank you for your kind words! The team at Holiday Inn Express Nashville Downtown is thrilled you enjoyed the continental breakfast and welcome appetizers. We look forward to your next visit!

10/10 Excellent

timothy evans mason

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Nice and close for the conference
Stayed 3 nights in May 2024
Response from Customer Service on 17 May 2024
Timothy Evans Mason, thank you for sharing your positive experience at the Holiday Inn Express Nashville Downtown. We're delighted to hear our convenient location made your conference visit more enjoyable. We look forward to welcoming you back soon!

10/10 Excellent

Karen Marie

Travelled with family
The staff was very polite & friendly The continental breakfast was very good with lots of room to sit The room we had was quite roomy & the beds were comfortable
Stayed 7 nights in May 2024
Response from Customer Service on 20 May 2024
Karen, the team members at the Holiday Inn Express Nashville Downtown are delighted to hear that you found them polite and friendly. It's wonderful to know you enjoyed the continental breakfast and spacious seating. The comfort of your room and bed is paramount to us. We look forward to welcoming you back soon!

8/10 Good

Mathias

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, great location, continental breakfast was one of the best I've seen. Only issue was the AC unit was making some noise that sounded like it was going to stop working any second.
Stayed 3 nights in May 2024
Response from Customer Service on 16 May 2024
Mathias, thank you for your feedback. We are delighted to hear that you enjoyed the clean room, convenient location, and exceptional continental breakfast at Holiday Inn Express Nashville Downtown. We appreciate your comment regarding the AC unit and will have our maintenance team look into it. We hope to welcome you back soon!

10/10 Excellent

ANAIT, Glendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
ANAIT, thank you for your positive feedback! The team at Holiday Inn Express Nashville Downtown is delighted you had a great stay. We're looking forward to welcoming you back soon!

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was walking distance to all the fun spots on Broadway. They offered a decent breakfast to get your day started. I used the on site valet parking.
Stayed 3 nights in May 2024
Response from Customer Service on 14 May 2024
Brian, we're thrilled to hear about your convenient and enjoyable experience at Holiday Inn Express Nashville Downtown. It's great to know you appreciated our strategic location and the morning breakfast served. We hope that our on-site valet parking made your stay more comfortable. We look forward to making your next stay even more memorable.

8/10 Good

Gerrie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Convenient and walkable to downtown
Stayed 5 nights in May 2024
Response from Customer Service on 12 May 2024
Gerrie, it's wonderful to hear you enjoyed the prime location of Holiday Inn Express Nashville Downtown. Being able to walk to downtown easily is indeed a convenience we're proud to offer. We hope to welcome you back in the future.

2/10 Terrible

Krystal

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Requested a king, got two doubles! Property is not well maintained. All light fixtures in hallways were damaged, roof tiles falling out, and vent covers falling off the walls. At least on floor 8. No pressure in the shower. Stained carpet and chairs. Just an overall dirty building
Stayed 4 nights in May 2024
Response from Customer Service on 11 May 2024
Krystal, it's disheartening to hear that your stay did not meet your expectations. While we strive to provide comfortable and well-maintained accommodations, it seems we fell short in this instance. Your feedback regarding the room allotment and certain aspects of maintenance has been noted and passed on to our team members for assessment. Rest assured that cleanliness and maintenance are paramount to us. We hope for a chance to make a better impression in the future.

4/10 Poor

Alexandria

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on 11 May 2024
Alexandria, despite your review not providing specific feedback, it's clear that your stay did not meet expectations. We continually strive to deliver quality experiences for our guests, your feedback regarding this is greatly valued. We are committed to addressing any potential issues and improving our service. We hope you'll consider giving us another chance to provide a superior visit in the future.

10/10 Excellent

Adam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Close to food and entertainment. Great staff
Stayed 2 nights in May 2024
Response from Customer Service on 10 May 2024
Adam, it's pleasing to hear that you found the Holiday Inn Express Nashville Downtown to be spotless and tranquil. Our central location does provide excellent proximity to dining and lively attractions. We appreciate you recognizing our excellent team members. We hope to host you again on your next visit to Nashville.

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, rooms clean bed a little to soft but not horrible. Would definitely stay again.
Stayed 4 nights in May 2024
Response from Customer Service on 10 May 2024
Angela, it's great to hear that you enjoyed your stay at the Holiday Inn Express Nashville Downtown and appreciated our prime location and cleanliness. We note your feedback on the comfort of the bed and will certainly take it into consideration. We're thrilled to hear that you would choose to return, and we eagerly anticipate welcoming you back!

2/10 Terrible

Lynnette

Travelled with family
They overbooked we didn’t stay there
Stayed 4 nights in May 2024
Response from Customer Service on 10 May 2024
Lynnette, it appears you encountered an unfortunate situation around your booking. We recognize how unsettling such experiences can be. With the objective of preventing such instances in the future, we strongly encourage guests to contact us directly for booking confirmation. We're hopeful that the resolution provided at that time was satisfactory, and we look forward to an opportunity to better serve you in future.

10/10 Excellent

KATHLEEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so close to downtown-5 minute walk. Hotel was very nice- room was spacious, shower was heavenly! Live music with appetizers every day at 4 was a welcome treat. And the full course breakfasts were amazing!! Would highly recommend this hotel.
Stayed 3 nights in May 2024
Response from Customer Service on 9 May 2024
Kathleen, it delights us to hear you enjoyed your time at the Holiday Inn Express Nashville Downtown. We're thrilled to know you found our location convenient, appreciated our roomy accommodations and indulged in our live music and appetizers. Thank you for the high recommendation, and we're eager for your return to continue providing you with an amazing experience.

6/10 Okay

Paul

Travelled with partner
Disliked: Cleanliness, amenities
Location was good. Staff uninformed and got different answers to the same questions. Overall the place was dirty and not well maintained. Serves its purpose as far as location. Thats about it.
Stayed 2 nights in May 2024
Response from Customer Service on 9 May 2024
Paul, thank you for taking the time to share your feedback. It's unfortunate to hear that certain aspects of your stay did not meet your expectations. It seems like there may have been some confusion when it comes to information consistency, and we apologize if the cleanliness and maintenance were not up to standard. Your comments are essential for improvements. We hope you will give us another opportunity to provide a better experience next time.

4/10 Poor

David, Grimsby

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location of this hotel is very good in relation to the Broadway strip. It was within a 15 min walk of everything that we wanted to see. Once we checked into our room, we noticed that there was no shower curtain. I reported this to the front desk and someone came up in about 15 min. She came into the room, installed the curtain and then just walked out without an apology or a confirmation that it was done. The lobby/main entrance area was clean and organized with live music each day. Once you got up to the room floors, the attention to cleanliness definitely went down. The hallways always seemed to have paper or food waste on them and were in need of a vacuum. On one of the days, we had a series of brown stains on the floor outside of the elevator, there were foot prints that led into the maintenance area. It took almost the entire day before this was cleaned. Along with all of this, there was construction taking place next door, which happened to be right outside of our window. The noise started sharp each day at 7:00 am. This hotel could have done better, considering that the rates had been increased due to a concert being in town. There are many other hotels in the area, charging similar pricing that are much better options.
Stayed 4 nights in May 2024
Response from Customer Service on 9 May 2024
David, thank you for sharing your recent experience. It's excellent to hear that the strategic location worked out well for your visit.However, on the other hand, it's disappointing to learn about some of the issues you encountered, particularly related to room tidiness and attention to detail. Experiences like yours allow us to monitor and improve our standards. The specific point about the swift but impersonal handling of the shower curtain will definitely be communicated as a room for improvement in guest interaction.We understand that construction noise can be bothersome and we sincerely appreciate your patience during this unavoidable external influence. As for the pricing, it is common for rates to fluctuate in conjunction with local events, although we try to remain competitive.We bear in mind your final words concerning other hotel options in the area. Our aim is to be your number one choice by improving the areas you've noted. Thank you again, your feedback is extremely valuable to us.

8/10 Good

margaret, bronx ny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very comfortable clean hotel. good effort with evening entertainment and nibbles. Breakfast was good but some mornings some breakfast items were unavailable.
Stayed 4 nights in Apr 2024
Response from Customer Service on 5 May 2024
Margaret, it's wonderful to hear that you found the Holiday Inn Express Nashville Downtown comfortable and clean. We're glad you appreciated our evening entertainment and breakfast. We do observe peak cycles for breakfast and we always strive to resupply as quickly as possible. We appreciate your feedback and are keen on making every stay enjoyable for our guests.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of desk people was not interested in helping. But other than that it was great.
Stayed 1 night in May 2024
Response from Customer Service on 4 May 2024
Robert, thank you for choosing the Holiday Inn Express Nashville Downtown and for highlighting your overall positive stay. Please accept our apologies for the perceived lack of interest from one of our team members. We hold customer service in high regard and will ensure necessary improvements. We're thrilled you had a pleasant time and look forward to welcoming you back.

10/10 Excellent

Cheryl, Maple Grove

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on 4 May 2024
Cheryl, thank you for choosing Holiday Inn Express Nashville Downtown. Your top rating speaks volumes. We're delighted you enjoyed your stay, and we look forward to welcoming you back again soon!

8/10 Good

Susan, Harrison Township

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great walkable location. Quieter part of town. Trolley stop just 1 blk. We parked our own vehicle in near by parking garage w in/out.
Stayed 5 nights in Apr 2024
Response from Customer Service on 2 May 2024
Susan, thank you for sharing your experience at Holiday Inn Express Nashville Downtown. We’re delighted to hear you appreciated our serene locale in the city. It's pleasant to know that you found our proximity to transportation and parking beneficial. Looking forward to welcoming you back on your next trip to Nashville.

10/10 Excellent

Sean

Stayed 3 nights in Apr 2024
Response from Customer Service on 22 May 2024
Sean, thank you for the excellent rating! The team at Holiday Inn Express Nashville Downtown is delighted you had a great stay. We look forward to welcoming you back soon!

10/10 Excellent

Salena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & staff were very friendly
Stayed 1 night in Apr 2024
Response from Customer Service on 30 Apr 2024
Salena, it's terrific to know you had a clean and welcoming stay at the Holiday Inn Express Nashville Downtown. We appreciate your praise for our amicable team members and we're delighted they made your experience that much better. We hope to provide you with another exceptional stay in the near future.

10/10 Excellent

Lisa

Stayed 4 nights in Apr 2024
Response from Customer Service on 18 May 2024
Lisa, thank you for the wonderful rating! The team at Holiday Inn Express Nashville Downtown is thrilled to know you had an enjoyable stay. We're looking forward to your next visit!

6/10 Okay

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was okay but nothing to make it stand out
Stayed 1 night in Apr 2024
Response from Customer Service on 27 Apr 2024
Kelly, it seems your stay with us didn't meet your expectations. We always strive to offer distinctive experiences and it's regrettable to know we missed the mark this time. Your feedback is helpful and will be forwarded to the team for consideration. We hope to provide you with a more impressive stay in the future.

6/10 Okay

Line-Andre

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not friendly or accommodating staff
Stayed 2 nights in Apr 2024
Response from Customer Service on 27 Apr 2024
Line-Andre, it's regrettable to hear that your interaction with our team members didn't meet your expectations. Rest assured, outstanding hospitality is of utmost importance to us. We hope you'll give us another opportunity to serve you better in the future.

8/10 Good

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Very friendly and helpful staff. Would like to have fresh fruit options at breakfast.
Stayed 3 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Janet, thank you for your kind words about the prime location of Holiday Inn Express Nashville Downtown and our very welcoming and attentive team members. We appreciate your suggestion for fresh fruit at breakfast and will pass this feedback along. We hope to have you back with us soon.

6/10 Okay

Vicki

Travelled with family
Disliked: Property conditions & facilities
Needs updated and a better cleaning staff.
Stayed 3 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Vicki, thank you for your feedback. It's disheartening to hear that certain aspects of your stay didn't meet your expectations. We are continually striving to enhance and maintain our property, as well as train our team members to maintain excellent cleanliness standards. We appreciate your remarks and will use them to make improvements. We hope you'll give us another opportunity to serve you better in the future.

6/10 Okay

Christian

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on 24 Apr 2024
Thank you for the feedback, Christian.We strive to share a pleasant experience with all of our guests. We do hope to see you again soon so we can share a more positive encounter with you.

10/10 Excellent

Joan, Doylestown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Thanks, Joan! It's outstanding your time at Holiday Inn Express Nashville Downtown was fantastic. We can't wait until your next visit!

10/10 Excellent

Vladislav

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Customer Service on 21 Apr 2024
Vladislav, it's wonderful to see that you had a great experience at the Holiday Inn Express Nashville Downtown. Your positive feedback is greatly appreciated, and we hope to welcome you back in the near future.

10/10 Excellent

Michelle

Stayed 2 nights in Apr 2024
Response from Customer Service on 10 May 2024
Thank you for taking the time to leave this wonderful rating, Michelle! We hope to see you again soon at Holiday Inn Express Nashville Downtown so we can share yet another amazing experience!

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like that you had to pay for parking, but I will say the valet people were on it. So sweet and helpful you have a good set of guys there. Staff was friendly and front desk was awesome. Breakfast was good and the appetizers were not bad. Loved that you could walk to downtown to all the bars. Will recommend.
Stayed 1 night in Apr 2024
Response from Customer Service on 20 Apr 2024
Michelle, it's wonderful to hear how much you appreciated the Holiday Inn Express Nashville Downtown. We're glad you found our valet team so efficient and considerate. We appreciate your feedback about parking and it's terrific to know you loved our breakfast selection and close proximity to downtown. We look forward to your recommendations and your next visit.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Customer Service on 21 Apr 2024
Thank you for sharing your perfect rating with us, Dawn!It's wonderful to see how much you appreciated your time at Holiday Inn Express Nashville Downtown! We want everyone to feel right at home at Holiday Inn Express Nashville Downtown. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

2/10 Terrible

Jenifer

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Beds too small, plugs didn’t work, blinds stuck on down
Stayed 2 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Jenifer, we're saddened to hear about the issues you encountered during your stay, including cozy bed sizes and some maintenance concerns. Our guest comfort is of utmost importance, and we appreciate your feedback to help us make improvements. Rest assured that our team members have already been engaged to address these aspects. We hope you will afford us the opportunity to better serve you in the future.

10/10 Excellent

Adam

Stayed 2 nights in Apr 2024
Response from Customer Service on 10 May 2024
Adam, we're thrilled to see you had a splendid experience at the Holiday Inn Express Nashville Downtown. Your high rating speaks volumes and we cannot wait to provide you with another memorable stay in the future. Safe travels!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
It was a convenient location and helpful staff. Great breakfast offered!
Stayed 5 nights in Apr 2024
Response from Customer Service on 20 Apr 2024
Denise, thank you for your kind words. We are delighted that the Holiday Inn Express Nashville Downtown's convenient location and our team's diligent service were beneficial for you. It's great to hear that you appreciated our hearty breakfast selection. We look forward to having you again in the future.

6/10 Okay

Roxann

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and breakfast . Loved the entertainment from 4-7. Hotel should provide water. 24 hrs a day as the other hotels do. Also found 3 live roaches in the lobby which would deter me from staying there again. The staff at the front desk were not friendly or welcoming.
Stayed 4 nights in Apr 2024
Response from Pradeep D on 27 Apr 2024
Dear Roxann,We sincerely apologize for the less-than-pleasant experience you had during your recent stay at our hotel. It deeply concerns us to learn about the issues you encountered, and we understand the impact they had on your overall impression of our establishment.Your feedback regarding the availability of water, the presence of roaches in the lobby, and the demeanor of our front desk staff is truly disheartening. Please rest assured that we take these matters very seriously and are actively addressing them with our team to prevent such occurrences in the future.We are committed to providing all our guests with a comfortable and enjoyable stay, and we regret that we fell short of meeting your expectations on this occasion. Your comments have been duly noted, and we will use them to make necessary improvements to ensure a superior experience for all our guests.We value your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. Please don't hesitate to reach out to us directly if there is anything further we can do to rectify the situation or if you have any additional feedback to share.Once again, we apologize for the inconvenience caused and thank you for bringing these matters to our attention.Sincerely,Front Desk Manager

10/10 Excellent

Annette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is where I always stay when I go to Nashville. Perfect location and breakfast is great and afternoon snacks and music are a plus.
Stayed 3 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Annette, it's always a pleasure to know that guests like you consistently choose Holiday Inn Express Nashville Downtown for your visits to the city. We're thrilled that you appreciate our prime location, hearty breakfasts, and the added delight of afternoon treats complemented by music. We eagerly await your next visit. Thank you for choosing us, and for your wonderful remarks.

6/10 Okay

James

Travelled with partner
Liked: Cleanliness
We liked the AM breakfast and the walking convenience to the bars & sights. Very safe to walk everywhere. That said, we came back to hotel at 10 PM after being out since 7 AM to find our room door OPEN a few inches. Front desk suggested we might have not closed it! Bed had been made so it was definitely staff issue and nothing was missing but not handled as expected. Pool is CLOSED till temps above 70 - not mentioned on Expedia. Room had a few issues - one that had to be resolved by maintenance which housekeeping should have notices & reported.
Stayed 4 nights in Apr 2024
Response from Customer Service on 18 Apr 2024
James, it's good to hear that you enjoyed the breakfast and found our location convenient. We regret any inconvenience you experienced due to the incident with your room door. We always aim to ensure the safety and security of our guests. We also note your comment about the pool and the in-room issue. We'll work on improving our communication and maintenance checks to continually provide superior service. Thank you for sharing your feedback. We hope to welcome you again in the future.

10/10 Excellent

Kelli Rae

Stayed 3 nights in Apr 2024
Response from Customer Service on 5 May 2024
Thank you for this excellent rating, Kelli!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Holiday Inn Express Nashville Downtown! We'd love to host you again someday for yet another unforgettable visit.

10/10 Excellent

richard

Travelled with family
Liked: Amenities
Great staff and clean facilities
Stayed 3 nights in Feb 2024
Response from Customer Service on 14 Apr 2024
Richard, your wonderful review of Holiday Inn Express Nashville Downtown is much appreciated. We're thrilled you enjoyed our clean facilities and found our team members excellent. We can't wait to provide you another exceptional stay in the future.

6/10 Okay

Brenda Pahola

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Not friendly staff, needs improvement on cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on 14 Apr 2024
Brenda, your feedback is appreciated. It's unfortunate to hear about your experience regarding the friendliness and cleanliness. We aim to ensure every guest has an enjoyable stay, hence our team members strive to provide welcoming service and maintain high standards of cleanliness. We'll work on these aspects for improvement and look forward to the opportunity of serving you better in the future.

10/10 Excellent

wei

Liked: Property conditions & facilities
Very good service!
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
Wei, your feedback is greatly appreciated. We are thrilled to hear that you enjoyed your experience at the Holiday Inn Express Nashville Downtown and found the service to be of high quality. We look forward to welcoming you back on your next visit to Nashville.

6/10 Okay

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
We appreciate the feedback, Nicholas.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 11 Apr 2024
David, thank you for your glowing rating. We at the Holiday Inn Express Nashville Downtown greatly appreciate it and we're thrilled to know that your stay with us was enjoyable. We look forward to welcoming you back on your next visit to Nashville.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Keith, thank you for your top score rating of Holiday Inn Express Nashville Downtown. We are thrilled to know your stay was excellent! We can't wait to welcome you back next time you're in Nashville.