Reception

Reviews of Hilton Garden Inn Nashville Vanderbilt

3 out of 5
Hilton Garden Inn Nashville Vanderbilt
1715 Broadway, Nashville, TN

Reviews

8.2

Very good

Rating 10 - Excellent. 489 out of 1017 reviews" "
Rating 8 - Good. 271 out of 1017 reviews" "
Rating 6 - Okay. 130 out of 1017 reviews" "
Rating 4 - Poor. 63 out of 1017 reviews" "
Rating 2 - Terrible. 64 out of 1017 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet location but close to everything we wanted to do. Good restaurants within walking distance.
Stayed 3 nights in May 2024
Response from Tom, Front Office Manager on 26 May 2024
Dear Dawn, Thank you for your fantastic 5/5 review! We are delighted to hear that you enjoyed our quiet location and found it convenient for all your activities. It's great to know that you appreciated the nearby restaurants within walking distance as well.We strive to provide the perfect balance of tranquility and accessibility, and it's wonderful to hear that we met your expectations. We look forward to welcoming you back for another enjoyable stay.

6/10 Okay

Clint

Liked: Cleanliness, staff & service
Good location, helpful and friendly staff. My only complaint was the water had particals in it so they provided bottled water but didn't warn us when we checked in.
Stayed 1 night in May 2024

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mike was the gentleman who was responsible for checking me in. I was greeted with a smile and some really good conversation. The check-in was exceptionally fast and was in my room within a few minutes. Very satisfied with the staff overall. Would definitely stay again.
Stayed 1 night in May 2024
Response from Tom, Front Office Manager on 25 May 2024
Dear Devon, Thank you so much for your wonderful 5-star review! We are thrilled to hear about your positive experience with us. Mike is indeed a valued member of our team, and we are delighted to hear that he helped make your stay more enjoyable. We hope to be your hotel of choice next time y'all return to Nashville!

10/10 Excellent

Ravyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and very walkable to midtown and broadway! Awesome staff.
Stayed 3 nights in Apr 2024
Response from Tom, Front Office Manager on 24 May 2024
Dear Ravyn, Thank you so much for your wonderful review! We are thrilled to hear that you had an exceptional stay with us. Your positive feedback is greatly appreciated and serves as a great encouragement to our team.We strive to provide all our guests with a memorable and comfortable experience, and it’s rewarding to know that we succeeded during your visit. If there’s anything specific you enjoyed or any team members who made your stay special, we’d love to hear more details.Thank you once again for choosing to stay with us and for taking the time to share your experience.

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Tom, Front Office Manager on 24 May 2024
Dear Cindy, Thank you so much for your wonderful review! We are thrilled to hear that you had an exceptional stay with us. Your positive feedback is greatly appreciated and serves as a great encouragement to our team.We strive to provide all our guests with a memorable and comfortable experience, and it’s rewarding to know that we succeeded during your visit. If there’s anything specific you enjoyed or any team members who made your stay special, we’d love to hear more details.We look forward to welcoming you back to our hotel in the future. Should you need any assistance with your next booking or have any special requests, please do not hesitate to contact us directly.Thank you once again for choosing to stay with us and for taking the time to share your experience.

10/10 Excellent

Khoree

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice property! Rooms nice and hot tub was great!
Stayed 1 night in Feb 2024
Response from Amelia Schook on 22 May 2024
Dear Khoree,We're delighted to hear that you found our property very clean and nice. It's wonderful that you enjoyed your room and the hot tub. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay in the future.Warm regards,Amelia SchookGuest Services Representative

8/10 Good

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Expensive! Parking cost unreal
Stayed 2 nights in May 2024
Response from Tom, Front Office Manager on 23 May 2024
Dear Penny, Thank you for taking the time to leave a review. We're glad to hear you enjoyed your stay with us and appreciate your positive rating.We understand your concern regarding the cost of parking. Our goal is to provide the best possible service and amenities, and we realize that parking fees can be a significant part of the overall cost. We continually evaluate our pricing to ensure it remains competitive with other hotels in the area. Your feedback is invaluable and will be considered in our future assessments.We hope to welcome you back soon and provide you with an even better experience!

8/10 Good

ROSA, strongsville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the location. Everyone was very nice. Didnt pay for breakfast but plenty of places to eat nearby. The pool was great and the hotel during our stay was very quiet. Will stay again.
Stayed 3 nights in May 2024
Response from Amelia Schook on 22 May 2024
Dear Rosa, We're thrilled to hear that you loved our location and found our team to be very nice. It's fantastic that you enjoyed the amenities like the pool and appreciated the quiet atmosphere during your stay. We look forward to welcoming you back again in the future!Warm regards,Amelia SchookGuest Services Representative

8/10 Good

Mandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$45 for parking is too high!!! Other than that the hotel was great!
Stayed 1 night in May 2024
Response from Amelia Schook on 22 May 2024
Dear Mandy,Thank you for leaving us such a great review. We're glad to hear that you enjoyed your stay at our hotel. We understand your concerns about the parking fee and will take your feedback into consideration as we continuously evaluate our pricing to ensure it provides value to our guests.We hope to have the pleasure of welcoming you back for another great stay.Warm regards,Amelia Schook Guest Services Representative

2/10 Terrible

Janelle

Disliked: Amenities, property conditions & facilities
We had a terrible stay. Our room wasn’t ready, the AC wouldn’t work. We had no idea that our price that we paid did not cover a $50 per night for parking your car, no coffee straws how are we supposed to stir our one cup of coffee with cream and sugar? No ice tongs so used our hands, no cold water was supplied and the conditioner for your hair was completely emptied as i was in the shower already. Could not get a hold of housekeeping. No place to take your dog out as I was promised before booking just a bunch of dirt.
Stayed 2 nights in May 2024
Response from Amelia Schook on 22 May 2024
Dear Janelle,Thank you for sharing your detailed feedback. We sincerely apologize for the numerous issues you encountered during your stay.We deeply regret that your room was not ready upon arrival and that the AC was not functioning properly. We also apologize for the lack of clarity regarding the parking fee and for the inconveniences you experienced with the coffee stirrers, ice tongs, and bathroom amenities. Your experience with our housekeeping service and the dog area falls far short of our standards.We are taking immediate steps to address these concerns with our team to ensure such issues do not recur. Your feedback is invaluable in helping us improve our services. We hope you will consider giving us another chance in the future to provide you with a much-improved experience.Warm regards,Amelia SchookGuest Services Representative

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was good. The room was a nice size room. I was disappointed with the valet. Because when I called the hotel they told me I could used the $50 hold against the valet parking. When we arrived on Wednesday, the valet attendant told us we could pay at the end of our stay, but then someone else told us that we could not get our vehicle till we paid everything in full. Valet was very confused and it should not be that difficult to use valet.
Stayed 4 nights in May 2024
Response from Amelia Schook on 22 May 2024
Dear Irene,Thank you for taking the time to share your feedback and for giving us a 5-star rating despite the challenges you faced with our valet service. We're pleased to hear that you enjoyed your room and had a good stay overall.We apologize for the confusion and inconvenience you experienced with the valet parking. Your comments highlight important areas for improvement in our communication and processes. We will address this with our team to ensure a smoother and more consistent experience for all our guests in the future.We truly value your feedback and appreciate your understanding. We hope to have the opportunity to welcome you back and provide an even better experience.Warm regards,Amelia SchookGuest Services Representative

8/10 Good

Connie, Paducah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was hard and being a woman by herself I didn't feel safe in the garage.
Stayed 1 night in May 2024
Response from Amelia Schook on 22 May 2024
Dear Connie,Thank you for taking the time to leave a review and for rating us 4 out of 5 stars.We are sorry to hear that you found parking difficult and did not feel safe in the garage. Your safety and comfort are our top priorities, and we take your concerns seriously. We will review our parking arrangements and security measures to ensure a safer and more comfortable experience for all our guests.We appreciate your feedback and hope to welcome you back soon.Warm regards,Amelia SchookGuest Services Representative

6/10 Okay

tanisha

Travelled with family
Liked: Staff & service, property conditions & facilities
Did not like that it was valet only it made it very inconvenient for me to come and go as I pleased especially during peak hours and the valet had limited staff which caused me to have to wait to get my car. Also very pricey
Stayed 2 nights in May 2024
Response from Tom, Front Office Manager on 17 May 2024
Dear Tanisha, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with our valet service. Your comments are valuable to us, and we will review our staffing levels to better handle peak times and minimize wait times.We also understand your concern about pricing and appreciate your input. Your satisfaction is important to us, and we hope to have the opportunity to provide you with an improved experience on your next visit.

6/10 Okay

Margaret

Travelled with partner
Just your average Hilton, nothing special but did the trick for one night. Well situated if you want to walk around Music Row and escape the chaos of downtown Broadway for a night.
Stayed 1 night in May 2024
Response from Amelia Schook on 22 May 2024
Dear Margaret,We’re glad to hear that our location suited your needs and allowed you to enjoy Music Row while avoiding the hustle and bustle of downtown Broadway. We appreciate your feedback and hope to have the opportunity to provide you with an even better experience during your next stay.Warm regards,Amelia SchookGuest Services Representative

10/10 Excellent

Mary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One desk clerk had an attitude and not helpful
Stayed 1 night in May 2024
Response from Tom, Front Office Manager on 14 May 2024
Dear Mary, Thank you for taking the time to share your feedback with us. We're delighted to hear that your overall experience was excellent, but we're disappointed to learn about your encounter with one of our desk clerks. Providing exceptional service is our top priority, and we apologize for any inconvenience caused. Your comments will be shared with our team to ensure that we address this issue and maintain the high standards of service that we strive for. We hope to have the opportunity to welcome you back and demonstrate the exceptional service that we're known for.

2/10 Terrible

Steven

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The valet was very prompt and courteous what I did not like was not having my room cleaned or not having clean towels, not having the convenience of a safe in my room and the rudeness of the Desk clerk after I had called at 1 o’clock that afternoon for clean towels and then at midnight had to go down and retrieve them myself was not fun and then in the morning when we went down at 6:30, hoping to get coffee we were told no sorry no coffee but you can go through the garage to the building next-door and get coffee from them if you would like
Stayed 3 nights in May 2024
Response from Tom, Front Office Manager on 14 May 2024
Dear Steven, We sincerely apologize for the multiple inconveniences you encountered during your stay with us. Providing a clean and comfortable environment, along with exceptional service, is our priority, and we regret that we fell short of meeting your expectations in these areas. Your feedback is invaluable to us, and we will address these issues with our team to ensure that they are rectified immediately. We understand the importance of a seamless and enjoyable hotel experience, and we apologize for any frustration or inconvenience caused. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was better than expected.
Stayed 6 nights in May 2024
Response from Tom, Front Office Manager on 11 May 2024
Dear Mark, Thank you for taking the time to share your feedback with us! We're thrilled to hear that your experience exceeded your expectations during your recent stay at our hotel.Providing exceptional service and exceeding our guests' expectations is what we strive for, and we're delighted that we succeeded in doing so during your visit. If there's anything specific that made your stay particularly enjoyable or if you have any suggestions for how we can continue to improve, please don't hesitate to let us know.We look forward to the opportunity to welcome you back for another exceptional stay in the future!

2/10 Terrible

Rachel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Jun 2023
Response from Tom, Front Office Manager on 11 May 2024
Dear Rachel, Thank you so much for taking the time to leave us a perfect rating! We're thrilled to hear that you had a wonderful experience during your stay at our hotel.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. If there's anything specific that made your stay memorable or if you have any suggestions for how we can make future stays even better, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!P.S. 1 is the lowest rating! If you enjoyed your stay please change the rating if you want us to receive a good rating! Thank you (:

10/10 Excellent

Porteah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Tom, Front Office Manager on 11 May 2024
Dear Porteah, Thank you so much for taking the time to leave us a perfect rating! We're thrilled to hear that you had a wonderful experience during your stay at our hotel.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. If there's anything specific that made your stay memorable or if you have any suggestions for how we can make future stays even better, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and comfortable
Stayed 3 nights in May 2024
Response from Tom, Front Office Manager on 11 May 2024
Dear Scott, Thank you for taking the time to share your experience with us! We're thrilled to hear that you had a quiet and comfortable stay at our hotel. Providing a peaceful and relaxing environment for our guests is one of our top priorities, and we're delighted that we were able to meet your expectations in this regard.Your satisfaction is our ultimate goal, and we're grateful for your positive feedback. Should your travels bring you back to the area, we would be honored to welcome you again for another peaceful and comfortable stay.

6/10 Okay

Scott

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Place is showing its age. Mattress was lumpy, fitted sheet didn’t fit mattress. Bathroom light switch needed replacement. Noisy hallways and room doors. Should put some benches out front. Positives, staff was attentive and room was clean.
Stayed 3 nights in May 2024
Response from Tom, Front Office Manager on 11 May 2024
Dear Scott, Thank you for taking the time to share your feedback with us. We appreciate your honest assessment of your recent stay.We're sorry to hear that you encountered some issues during your time with us. Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that the condition of the mattress and the fitting of the sheets did not meet your expectations. Your comments regarding the bathroom light switch and noise levels have been duly noted, and we will address these concerns promptly to ensure that they are resolved for future guests.On a positive note, we're delighted to hear that you found our staff attentive and that your room was clean. Providing excellent service and maintaining high cleanliness standards are fundamental to our mission, and we're pleased that we were able to deliver in these areas.We hope that despite the shortcomings you experienced, you were still able to enjoy aspects of your stay with us. If your travels bring you back to the area, we would love the opportunity to welcome you again and provide you with a more positive experience.

8/10 Good

Patricia

Stayed 4 nights in May 2024
Response from Tom, Front Office Manager on 11 May 2024
Dear Patricia, Thank you so much for taking the time to leave us a perfect rating! We're thrilled to hear that you had a wonderful experience during your stay at our hotel.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. If there's anything specific that made your stay memorable or if you have any suggestions for how we can make future stays even better, please don't hesitate to let us know.We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

8/10 Good

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will probably not stay there again. Parking situation was a pain. Don’t mind paying for Valet Parking but they need more than one valet for this service. Just left the car there mostly and Ubered where we needed to go since parking in downtown Nashville is at a premium and very$$$$.
Stayed 2 nights in May 2024
Response from Tom, Front Office Manager on 11 May 2024
Dear Charlene, Thank you for sharing your feedback with us. We're sorry to hear that your experience with our parking situation was not up to your expectations. Your comments are invaluable to us as they help us identify areas for improvement.We understand that parking can be a challenge, especially in downtown Nashville, and we apologize for any inconvenience you experienced. We appreciate your suggestion regarding the valet service, and we will certainly take it into consideration as we strive to enhance our parking arrangements to better accommodate our guests.While we regret that this aspect of your stay did not meet your expectations, we hope that you were able to enjoy the other aspects of your visit. Should you decide to give us another chance in the future, we would welcome the opportunity to provide you with a more positive experience.

10/10 Excellent

Alice

It was great. Close to everything we wanted.
Stayed 2 nights in Apr 2024
Response from Tom, Front Office Manager on 3 May 2024
Dear Alice, Thank you so much for your wonderful review! We're thrilled to hear that you had a great stay with us and that our location was convenient for everything you wanted to do. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excellent

Kristen

Stayed 1 night in Apr 2024
Response from Amelia Schook on 22 May 2024
Dear Kristen,We are thrilled to hear that you had an excellent stay with us. Your positive feedback means a lot to our team, and we are delighted that we could meet your expectations.We look forward to welcoming you back for another wonderful stay in the future.Best regards,Amelia SchookGuest Services Representative

6/10 Okay

Chris

Liked: Cleanliness, property conditions & facilities
NA
Stayed 2 nights in Apr 2024
Response from Tom, Front Office Manager on 30 Apr 2024
Dear Chris, Thank you for taking the time to share your feedback. We appreciate your rating and strive to ensure all guests have a satisfactory experience. If there are any specific areas where we can improve, please don't hesitate to reach out to our team directly. We value your input and hope to welcome you back for a better stay in the future.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! Everyone in the hotel was nice and inviting. We would definitely stay here again.
Stayed 3 nights in Apr 2024
Response from Tom, Front Office Manager on 21 Apr 2024
Dear Danielle, Thank you for sharing your wonderful feedback with us! We're thrilled to hear that you had a great stay and that our team made your experience enjoyable with their friendly and inviting demeanor.Ensuring that our guests feel welcome and valued is at the heart of what we do, and we're delighted that you felt that warmth throughout your time with us. It's fantastic to know that you would choose to stay with us again in the future – we can't wait to welcome you back!If there's anything we can do to make your next stay even more memorable, please don't hesitate to reach out. We look forward to the opportunity to host you again soon.

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great place just have to pay for parking
Stayed 3 nights in Apr 2024
Response from Tom, Front Office Manager on 18 Apr 2024
Dear Christina, Thank you so much for your glowing review! We're thrilled to hear that you had a great experience with us. We understand that parking fees can sometimes be an inconvenience, but we strive to provide the best service and amenities possible to make your stay enjoyable. We hope to welcome you back again soon for another wonderful stay!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Tom, Front Office Manager on 16 Apr 2024
Dear Christine, We're absolutely thrilled to receive your glowing 5/5 review! It's fantastic to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and it's wonderful to know that we succeeded in achieving that during your visit. Your kind words motivate us to continue delivering excellence. We look forward to welcoming you back for another exceptional stay in the near future!

8/10 Good

Howard, Pagosa Springs

Stayed 3 nights in Apr 2024

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and nice staff
Stayed 2 nights in Apr 2024
Response from Tom, Front Office Manager on 15 Apr 2024
Dear Hugh, We're absolutely thrilled to receive your glowing 5/5 review! It's fantastic to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and it's wonderful to know that we succeeded in achieving that during your visit. Your kind words motivate us to continue delivering excellence service. We look forward to welcoming you back for another exceptional stay in the near future!

10/10 Excellent

Kristine, Jasper

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It a great property.
Stayed 1 night in Apr 2024
Response from Tom, Front Office Manager on 12 Apr 2024
Dear Kristine, Thank you for sharing your wonderful experience with us! We're thrilled to hear that our staff made your stay enjoyable with their kindness and accommodation. Providing exceptional service and ensuring our guests feel welcomed and comfortable is always our priority. We're also delighted that you found our pet-friendly facilities to be clean, organized, and classy. Maintaining a high standard of cleanliness and elegance while being pet-friendly is important to us, and we're glad that it resonated with you. We appreciate your 5-star rating and hope to have the pleasure of welcoming you and your furry friend back for another fantastic stay soon!

10/10 Excellent

Kendall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property’s staff were kind and accommodating. The facilities are pet-friendly but still feel very clean, organized, and classy.
Stayed 1 night in Apr 2024
Response from Tom, Front Office Manager on 11 Apr 2024
Dear Kendall, Thank you for sharing your wonderful experience with us! We're thrilled to hear that our staff made your stay enjoyable with their kindness and accommodation. Providing exceptional service and ensuring our guests feel welcomed and comfortable is always our priority. We're also delighted that you found our pet-friendly facilities to be clean, organized, and classy. Maintaining a high standard of cleanliness and elegance while being pet-friendly is important to us, and we're glad that it resonated with you. We appreciate your 5-star rating and hope to have the pleasure of welcoming you and your furry friend back for another fantastic stay soon!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Clean rooms
Stayed 6 nights in Mar 2024
Response from Tom, Front Office Manager on 9 Apr 2024
Dear Ron, Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our staff to be friendly and our rooms clean. Providing excellent service and a comfortable environment for our guests are top priorities for us, and it's wonderful to know that we met your expectations. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great time
Stayed 3 nights in Apr 2024
Response from Tom, Front Office Manager on 7 Apr 2024
Dear Mark , Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a fantastic experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is always our top priority, and we're delighted that we were able to meet your expectations.We truly appreciate your kind words about our facilities, amenities, and staff. Your feedback motivates us to continue delivering the highest level of hospitality to all of our guests.We look forward to welcoming you back to our hotel in the future and creating even more unforgettable memories together.

6/10 Okay

Rebecca

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities
Its an older building so just a bit noisy. The entire floor I was on smelled like marijuana. Hard for a person with asthma. 😒
Stayed 1 night in Apr 2024
Response from Tom, Front Office Manager on 4 Apr 2024
Dear Rebecca, Thank you for sharing your feedback with us. We're sorry to hear that your stay was affected by noise and unpleasant odors. We take the comfort and well-being of our guests seriously, and we apologize for any inconvenience caused. We appreciate you bringing this to our attention, and we will certainly address these issues to ensure a more pleasant experience for all our guests, especially those with specific needs. We hope you'll consider giving us another chance to exceed your expectations in the future. Please feel free to reach out to our team directly if there's anything we can do to assist you further!

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay very much! The check in process was awesome because the staff is fun and hilarious! They told us about different places to go and visit. Every part of Nashville is exciting!! We will be back for sure!!
Response from Tom, Front Office Manager on 2 Apr 2024
Dear Gloria, We're absolutely delighted to hear that you had such a wonderful stay with us! Providing an exceptional check-in experience is always our goal, and we're thrilled that our staff's fun and engaging approach made a positive impression on you. It's fantastic to hear that you enjoyed exploring Nashville and found every part of it exciting. We can't wait to welcome you back for another memorable stay. Thank you for choosing our hotel, and we look forward to hosting you again soon!

6/10 Okay

Jessica

Travelled with group
Liked: Amenities
Waiter/waitress at breakfast took a very long time to get to us. Took 5 days for staff to clean the room. Hot tub jets for broken at one point.
Stayed 5 nights in Mar 2024
Response from Tom, Front Office Manager on 31 Mar 2024
Dear Jessica, We sincerely apologize for the inconveniences you experienced during your recent stay at our hotel. It deeply concerns us to learn about the delay in service during breakfast and the prolonged wait for room cleaning. This is certainly not reflective of the high standards we aim to maintain. Rest assured, we are addressing these issues with our team to ensure prompt and efficient service moving forward.We appreciate your feedback as it allows us the opportunity to improve and provide a better experience for all our guests. Should your travels bring you back to the area, we would be grateful for another chance to exceed your expectations. Thank you for bringing these matters to our attention.

6/10 Okay

Haley

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Tom, Front Office Manager on 27 Mar 2024
Dear Haley, Thank you for sharing your feedback with us. We apologize that your experience fell short of expectations, and we take your comments seriously. Please let us know if there is anything we can do to improve your stay in the future!

10/10 Excellent

Adrianna

Stayed 1 night in Mar 2024
Response from Tom, Front Office Manager on 15 Apr 2024
Dear Adrianna, We're absolutely thrilled to receive your glowing 5/5 review! It's fantastic to hear that you enjoyed your stay with us. Providing exceptional service and ensuring our guests have a memorable experience is our top priority, and it's wonderful to know that we succeeded in achieving that during your visit. Your kind words motivate us to continue delivering excellence service. We look forward to welcoming you back for another exceptional stay in the near future!

8/10 Good

Richard M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close enough to Bridgestone arena to walk comfortably. Facilities were nice, disappointed breakfast was not included in the room fee.
Stayed 1 night in Mar 2024
Response from Tom, Front Office Manager on 25 Mar 2024
Dear Richard, Thank you for taking the time to share your feedback with us. We're glad to hear that our property's proximity to Bridgestone Arena was convenient for you, and we appreciate your positive comments about our facilities. Regarding breakfast, we understand your disappointment, and we'll certainly take your feedback into consideration as we continuously strive to enhance our offerings. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.

6/10 Okay

Maria

Stayed 3 nights in Mar 2024
Response from Tom, Front Office Manager on 14 Apr 2024
Dear Maria, Thank you for taking the time to leave us a glowing review! We're delighted to hear that you had a fantastic experience during your stay at our hotel. Providing exceptional service and creating memorable moments for our guests is our top priority, and we're thrilled that we exceeded your expectations. Your feedback motivates us to continue delivering the highest standards of hospitality.We're glad that every aspect of your stay, from our comfortable accommodations to our attentive staff, contributed to a wonderful experience for you. Your kind words will be shared with our team, who work tirelessly to ensure that each guest feels welcomed and well taken care of.We look forward to welcoming you back for another unforgettable stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Thank you once again for choosing our hotel, and we can't wait to have the pleasure of hosting you again soon.

10/10 Excellent

Anne, Big Rapids

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Tom, Front Office Manager on 24 Mar 2024
Dear Anne, Thank you for the perfect score! We're thrilled you enjoyed your stay with us. We hope to welcome you back soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Staff readiness to help
Stayed 4 nights in Mar 2024
Response from Emme Teller, Front Desk Supervisor on 23 Mar 2024
Nicole, Thank you so much for your 5 star review! We are so happy to hear you enjoyed your stay with us. We hope to see you again next time you visit Nashville!

8/10 Good

Kiaya

Stayed 1 night in Mar 2024
Response from Tom, Front Office Manager on 31 Mar 2024
Dear Kiaya, Thank you for your positive review! We're delighted you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Joan, Bonne Terre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Called and spoke with Dana before our stay and she was very helpful. Kierra checked us in and she was just so lovely, efficient and knowledgeable/helpful. What a pleasant stay. We would definitely stay here if ever in the area again.
Stayed 1 night in Mar 2024
Response from Tom, Front Office Manager on 4 Mar 2024
Dear Joan, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our staff made your stay enjoyable. Your kind words mean a lot to us, and we hope to be your destination of choice when you return to Nashville!

6/10 Okay

Sandra, MURPHY

Travelled with family, Business traveller, Travelled with pets
Liked: Staff & service, amenities
Needs some updates.
Stayed 2 nights in Feb 2024
Response from Tom, Front Office Manager on 2 Mar 2024
Dear Sandra, Thank you for taking the time to provide your feedback. We appreciate your input regarding updates to our hotel. Your comments are valuable to us as we continuously strive to improve our guests' experience. We will take your suggestions into consideration as we plan for future updates and renovations. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
40$ parking sucked
Stayed 1 night in Feb 2024
Response from Tom, Front Office Manager on 1 Mar 2024
Dear Christian, We appreciate your feedback regarding parking. We'll review our pricing to better serve our guests. Thank you for sharing your experience.

10/10 Excellent

Elizabeth Leigh, Bowling Green

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Tom, Front Office Manager on 29 Feb 2024
Dear Elizabeth, Thank you for taking the time to share your experience with us! We're delighted to hear that you had a 5/5 stay at our hotel. It's always our goal to provide exceptional service, and we appreciate your positive feedback. We look forward to welcoming you back on your next visit.

10/10 Excellent

Jocelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Emme Teller, Guest Services Manager on 28 Feb 2024
Jocelyn, Thank you so much for your 10 out of 10 review! We are so happy to hear you enjoyed your stay and hope to see you back here soon.