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Reviews of Comfort Inn & Suites Nashville Franklin Cool Springs

2.5 out of 5
Comfort Inn & Suites Nashville Franklin Cool Springs
7120 South Springs Drive, Franklin, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 675 out of 1004 reviews" "
Rating 8 - Good. 242 out of 1004 reviews" "
Rating 6 - Okay. 54 out of 1004 reviews" "
Rating 4 - Poor. 16 out of 1004 reviews" "
Rating 2 - Terrible. 17 out of 1004 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Marsha A

Travelled with partner
We did not like the view from our window, a/c units, vents, etc and no luggage racks to put our suitcases on. Front desk person gave us limited help.
Stayed 1 night in May 2024
Response from Mark on 23 May 2024
Thank you for taking the time to complete your review and for the feedback regarding your visit. We apologize for the problems you had during your stay. All of our rooms are equipped with a luggage bench and closet for storage and to place your suitcase. It is right near the guest room door. We will work to ensure a better experience and make the needed improvements to our hotel. Thanks for staying with us.

10/10 Excellent

Girma

Business traveller
Liked: Amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Mark on 22 May 2024
Thank you for the kind review and for staying with us during your travels!

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was great
Stayed 1 night in May 2024
Response from Mark on 21 May 2024
Thank you for the fantastic review and for staying with us during your travels!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in May 2024
Response from Moin on 19 May 2024
Thank You So much; we hope to see you on your next business trip.

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No issues here, hotel clean and staff friendly. We were only here one night, there is a Harley Davidson garage next door, they put all the bikes away at 5 then get them out again at 8, bit noisy but wouldn’t prevent me from staying there again
Stayed 1 night in May 2024
Response from Mark on 20 May 2024
Thank you for the kind comments regarding your stay. We apologize for the noise and hope to see you again soon!

10/10 Excellent

Paul, Kingsport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the pool very much! The pillows for the bed were tiny and the bed felt like we we're sleeping on box springs.
Stayed 3 nights in May 2024
Response from Mark on 20 May 2024
Thank you for taking the time to complete your review and for staying with us. We would like to apologize for the bedding problems and will work to better our guest experience.

6/10 Okay

debra

Travelled with family
Liked: Staff & service
Disliked: Amenities
Property is showing signs of wear and needs a refresh badly. It smelled musty and the added multi legged guest on the ceiling was unexpected. While breakfast was included it was disappointing with minimal offerings. Front desk staff was nice.
Stayed 1 night in May 2024
Response from Mark on 10 May 2024
Thank you for taking the time to complete your review and for the feedback regarding your visit. We would like to apologize for the problems you had during your stay. We do take our guests feedback very seriously and use this to better our guest experiences. Thanks for staying with us.

10/10 Excellent

Karalee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet after a long day!
Stayed 1 night in May 2024
Response from Mark on 10 May 2024
Thank you for the wonderful review and for staying with us during your travels. We are glad you had a comfortable stay!

10/10 Excellent

Steve

Liked: Property conditions & facilities
Clean and quiet
Stayed 1 night in May 2024
Response from Mark on 10 May 2024
Thank you for the wonderful review and comments regarding your visit. Hope to see you again soon!

10/10 Excellent

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful and friendly. Great location with many dining and shopping options.
Stayed 1 night in May 2024
Response from Mark on 9 May 2024
Thank you for the fantastic review and comments regarding your stay with us. We are glad we were able to provide a wonderful experience during your travels.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location friendly staff close to everything you need Right off the interstate
Stayed 1 night in Apr 2024
Response from Mark on 2 May 2024
Thank you for the wonderful review and comments regarding your stay. We are glad you enjoyed our hotel and location. Hope to see you again soon!

10/10 Excellent

Marilyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mark the manager was so helpful to correct a reservation mistake I had made. Overall everyone was helpful and it was a great value
Stayed 3 nights in Apr 2024
Response from Mark on 29 Apr 2024
Thank you for the wonderful review and comments regarding your stay with us. We are glad we could help fix your reservation and hope to see you again soon!

10/10 Excellent

Matt

Very nice place
Stayed 1 night in Apr 2024
Response from Mark on 28 Apr 2024
Thank you for completing your review and for the kind comments. We are glad you enjoyed your visit and hope to see you again soon!

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Awesome stay. I don’t care much about employee demeanor since contact is brief but not overly welcoming. Property itself was very good, nice value, great room, good pool, good breakfast.
Stayed 1 night in Apr 2024
Response from Mark on 25 Apr 2024
Thank you for taking the time to complete your review and for the comments/feedback. We will take your feedback to make the improvements to our front desk staff to ensure a better experience. Thank you for staying with us.

10/10 Excellent

David, Stow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean. Front desk check in could have been friendlier and welcoming. Over all a good stay.
Stayed 1 night in Apr 2024
Response from Mark on 25 Apr 2024
Thank you for taking the time to complete your review and for the comments/feedback regarding your visit. We will work to make the needed improvements to better our guest experiences.

6/10 Okay

Christopher

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Mark on 23 Apr 2024
Thank you for taking the time to complete your review. We hope you had a good visit.

10/10 Excellent

Marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel; super close to Cool Springs Mall, other shopping centers, and downtown Franklin, with tons of great restaurants in the area. Rooms are spacious, beds/pillows are comfy and they have complimentary breakfast and a nice pool.
Stayed 1 night in Apr 2024
Response from Mark on 22 Apr 2024
Thank you for taking the time to complete your review and for the wonderful comments. We are glad you enjoyed your stay and hope to see you again soon!

8/10 Good

Marilyn, Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mark on 22 Apr 2024
Thank you for taking the time to complete your review and for staying with us!

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained and conveniently located.
Stayed 1 night in Apr 2024
Response from Mark on 19 Apr 2024
Thank you for the wonderful ratings and comments regarding your visit. Hope to see you again soon!

10/10 Excellent

MARIE

Stayed 1 night in Apr 2024
Response from Mark on 9 May 2024
Thank you for completing your review and for staying with us during your travels!

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mark on 19 Apr 2024
Thank you for taking the time to complete your review and for staying with us during your travels!

10/10 Excellent

Ed

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice location
Stayed 1 night in Apr 2024
Response from Mark on 15 Apr 2024
Thank you for completing your review and for staying with us during your travels!

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Solid accommodations
Stayed 2 nights in Apr 2024
Response from Mark on 15 Apr 2024
Thank you for the kind review and for staying with us during your travels!

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024
Response from Mark on 15 Apr 2024
Thank you for taking the time to complete your review. We are glad you enjoyed your visit and hope to see you again soon!

10/10 Excellent

Carolyn, Del Rio

Very nice. Easy walk to evening food.
Stayed 1 night in Apr 2024
Response from Mark on 14 Apr 2024
Thank you for taking the time to complete your review and for the wonderful comments. Hope to see you again soon!

6/10 Okay

Cory

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
We stayed an entire we and mid way fhrough asked for the linens to be replaced and they did not change them as we asked.
Stayed 7 nights in Jan 2024
Response from Mark on 15 Apr 2024
Thank you for taking the time to complete your review. We would like to apologize for the problems due to the housekeeping service as this is not our typical guest experience. We will ensure to improve our communication to perfect our hotel. Thank you for staying with us.

10/10 Excellent

Satoshi

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Mark on 6 Apr 2024
Thank you for completing your review and for staying with us!

8/10 Good

Pierre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good value and nice room for the price. Bright flood lights into my window all night and straight-pipe biker noise from Harley Davidson dealership next door were a zonk. Free breakfast is OK, but you get what you pay for. Gym is pretty sad.
Stayed 2 nights in Apr 2024
Response from Mark on 5 Apr 2024
Thank you for taking the time to complete your review. We appreciate the feedback/comments regarding your visit. We will work to make the needed improvements to better our guest experiences. Thanks for staying with us during your travels!

10/10 Excellent

Theresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location and the staff very helpful
Stayed 1 night in Apr 2024
Response from Mark on 4 Apr 2024
Thank you for completing your review and for the kind comments regarding your stay with us. Hope to see you again soon!

10/10 Excellent

Leah, Otsego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay on a road trip
Stayed 1 night in Mar 2024
Response from Mark on 1 Apr 2024
Thank you for a wonderful review and comments. We are glad you enjoyed your visit and hope to see you again soon!

8/10 Good

Ashley

Stayed 1 night in Mar 2024
Response from Mark on 19 Apr 2024
Thank you for taking the time to complete your review and for staying with us during your travels.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark on 25 Mar 2024
Thank you for completing your review and for staying with us during your travels!

10/10 Excellent

Mary

Stayed 1 night in Mar 2024
Response from Mark on 12 Apr 2024
Thank you for completing your review and for staying with us during your travels!

10/10 Excellent

Cynthia, Carrabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark on 22 Mar 2024
Thank you for the review and for staying with us during your travels. We hope to see you again soon!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and felt safe
Stayed 1 night in Mar 2024
Response from Mark on 18 Mar 2024
Thank you for taking the time to complete your review and for the kind comments. Hope to see you again soon!

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience. Will definitely stay again.
Stayed 1 night in Feb 2024
Response from Mark on 18 Mar 2024
Thank you for the wonderful ratings and comments regarding your stay with us. We appreciate your loyalty and would love to see you again soon!

6/10 Okay

Philip

Travelled with family
Liked: Cleanliness, staff & service
We were in room 207 and right outside our window was every air conditioning unit for the whole hotel. You had no view at all except air conditioners.
Stayed 1 night in Mar 2024
Response from Mark on 18 Mar 2024
Thank you for taking the time to complete your review and the feedback regarding your visit to our hotel. We would like to apologize for the problems with the view. In the future we can assign your room to another area of the hotel to avoid this issue. Thank you for staying with us during your travels.

6/10 Okay

Nicole

Stayed 3 nights in Mar 2024
Response from Mark on 15 Mar 2024
Thank you for taking the time to complete your review and for staying with us during your travels.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good!
Stayed 1 night in Mar 2024
Response from Mark on 15 Mar 2024
Thank you for the wonderful review and comment regarding your stay with us. Hope to see you again soon!

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Mark on 15 Mar 2024
Thank you for completing your review and for staying with us during your travels.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, except for the flavor/consistency of the eggs at breakfast. So bland.
Stayed 2 nights in Mar 2024
Response from Mark on 15 Mar 2024
Thank you for taking the time to complete your review and for the comments/feedback regarding your visit. We will work to make the needed improvements to our breakfast to better our guest experience. Thanks for staying with us!

8/10 Good

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark on 9 Mar 2024
Thank you for taking the time to complete your review and for staying with us during your travels!

10/10 Excellent

Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay. Plenty of dining and shopping options within walking distance.
Stayed 1 night in Mar 2024
Response from Mark on 8 Mar 2024
Thank you for taking the time to complete your review and for the kind comments. We are glad you enjoyed your stay and hope to see you again soon!

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark on 8 Mar 2024
Thank you for taking the time to complete your review and for staying with us!

10/10 Excellent

Samuel, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark on 8 Mar 2024
Thank you for taking the time to complete your review and for staying with us!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and Quiet.
Stayed 1 night in Mar 2024
Response from Mark on 5 Mar 2024
Thank you for taking the time to complete your review and for staying with us during your travels. We appreciate your kind comments and hope to see you again soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place.
Stayed 1 night in Mar 2024
Response from Mark on 3 Mar 2024
Thank you for taking the time to complete your review and for staying with us. Hope to see you again soon!

10/10 Excellent

Renae

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and friendly staff
Stayed 1 night in Feb 2024
Response from Mark on 1 Mar 2024
Thank you for completing your review and for staying with us!

6/10 Okay

Grace

Travelled with group
Liked: Staff & service
Disliked: Amenities
Was good for a one night stay. Beds and bathroom were very clean, but the remote for the TV was pretty gross, and there was a weird smell in the room that didn't just smell like regular hotel cleaning products. If I was going to be staying for a few days or more, would probably choose somewhere else.
Stayed 1 night in Feb 2024
Response from Mark on 26 Feb 2024
Thank you for taking the time to complete your review. We would like to apologize for the remote and smell you experienced during your visit. We will work to ensure better cleanliness to provide a perfect stay. Thank you for staying with us during your travels.

6/10 Okay

wendee

Travelled with family
I expected it to be nicer. Breakfast was just ok. Pool looked old
Stayed 2 nights in Feb 2024
Response from Mark on 25 Feb 2024
Thank you for completing your review and for the feedback regarding your visit. We are always refreshing and making improvements to ensure the best quality and will work to make the needed updates. Thanks for staying with us during your travels.