Pillow-top beds, in-room safe, individually furnished, desk
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Reviews of Best Western Franklin Inn

2.5 out of 5
Best Western Franklin Inn
1308 Murfreesboro Rd, Franklin, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 487 out of 1025 reviews" "
Rating 8 - Good. 332 out of 1025 reviews" "
Rating 6 - Okay. 113 out of 1025 reviews" "
Rating 4 - Poor. 62 out of 1025 reviews" "
Rating 2 - Terrible. 31 out of 1025 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was next to Publix and Waffle House. What else does a person need?
Stayed 5 nights in May 2024

10/10 Excellent

Treasia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was warm and welcoming and ready to assist us when we arrived. The breakfast was nice. There was a variety of choices and it was maintained and clean. The room was clean and nice.
Stayed 2 nights in May 2024
Response from Paula on 12 May 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

8/10 Good

Guy

Liked: Cleanliness
The room I stayed in on this visit had several problems, e.g., tv, refrigerator, microwave did not work initially (was fixed next day) and toilet required attention to flush properly. Other stays at this property have not had these problems.
Stayed 3 nights in May 2024
Response from Paula on 10 May 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

8/10 Good

Cindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained. Breakfast was very good.
Stayed 1 night in May 2024
Response from Paula on 10 May 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

10/10 Excellent

Paul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to our conference and nice restaurants
Stayed 5 nights in Apr 2024
Response from Paula on 6 May 2024
Thank you for the fantastic review and wonderful comments regarding your stay with us. We are so thankful for your visit and are glad we provided an awesome stay. Come to see us again soon.

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, property conditions & facilities
So far so good.
Stayed 1 night in May 2024
Response from Paula on 6 May 2024
Thank you for the fantastic review and wonderful comments regarding your stay with us. We are so thankful for your visit and are glad we provided an awesome stay. Come to see us again soon.

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
people should know that this is a drive up motel with two stories and access to room is outside. and there is NO elevator! Room was clean and location is good but hotel on the outside is VERY dated and needs TLC badly.
Stayed 1 night in May 2024

10/10 Excellent

Gerry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great check-in (thank you Noor). Nice updated, clean property with ample parking just off I65. Plenty of dining options in the i.mediate area and relatively easy drive to the Franklin/Carter House battlefield. Do the tour - very informative. Ice Machins and laundry machines on site. Pretty nice breakfast with many options from pancakes to yogurt & cereal. Plenty of great coffee shops also. Ask for a room away from the road crews/construction crews - apparently the work keeps them up talking and smoking on the balconeies at night. One of the better places to stay in the area for the money. We'd go back next time through.
Stayed 1 night in Apr 2024
Response from Paula on 4 May 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

10/10 Excellent

William Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are pleasant and courteous. It’s a great and convenient location too. But the best part about it is the continental breakfast! This is our second time to this hotel. And we will book it again when we come to Franklin.
Stayed 4 nights in Apr 2024
Response from Paula on 4 May 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

4/10 Poor

Melissa, Fort Oglethorpe

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
If staying at this property be sure to latch the door and put the privacy sign out. 1st housekeeper knocked at 7:30 am and we forgot to latch it back. The 2nd one came at 9 and just walked in the door with no knock.
Stayed 1 night in Apr 2024
Response from Paula on 27 Apr 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

8/10 Good

anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot breakfast in the morning was a pleasant surprise.
Stayed 1 night in Apr 2024
Response from Paula on 27 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

6/10 Okay

DIANNA

The room was ok, but looked a bit run down. I asked for a wake-up call and the person said that wasn't possible. It is a very large motel and a LOT of people are coming and going, so it was a bit noisy until about 11:30pm.
Stayed 1 night in Apr 2024
Response from Paula on 27 Apr 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay for a long weekend in Franklin. Very convenient location, close to so many restaurants and activities.
Stayed 3 nights in Apr 2024
Response from Paula on 27 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
It was close to where I needed to be ...
Stayed 2 nights in Apr 2024
Response from Paula on 27 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and the bed was comfortable. It looked like the room had been renovated because it had a modern feel. The shower was a stall which I feel more comfortable using than one with a tub. Nice hot breakfast with plenty of choices.
Stayed 1 night in Apr 2024
Response from Paula on 21 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent value
Stayed 1 night in Apr 2024
Response from Paula on 27 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

8/10 Good

Lucy

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Mar 2024
Response from Paula on 19 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

8/10 Good

Sonya

Stayed 13 nights in Mar 2024
Response from Paula on 19 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

10/10 Excellent

Chad

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Paula on 19 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

4/10 Poor

Tracy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was not clean at all! Hair and dirt o. The sink and shower. Sticky substances on the bedside table and desk. The bathroom floor was disgusting. The only thing clean was the linens, so I was grateful for that.
Stayed 2 nights in Apr 2024
Response from Paula on 15 Apr 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

8/10 Good

Jeremy

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was under renovation
Stayed 1 night in Apr 2024
Response from Paula on 14 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 2 nights in Apr 2024
Response from Paula on 14 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

6/10 Okay

Sierra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Large gap at the bottom of my door resulted in me being able to hear everything outside. A construction crew were hanging out grilling at 1am down the walkway from me so I could hear their whole conversations unless my tv was on full blast. Needless to say, we didn’t sleep very well here. Parking lot was tough to drive through with the speed bumps and potholes. Lobby is not connected to the rooms at all so you will have to trek across the parking lot to a separate building. Breakfast was lackluster. Will definitely find another hotel if I come back to Franklin for a visit. This place is definitely not worth what we paid.
Stayed 1 night in Apr 2024
Response from Paula on 13 Apr 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

10/10 Excellent

Phillip

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for the easy stay!
Stayed 1 night in Apr 2024
Response from Paula on 12 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Microwaves are not available at the first floor rooms, has to go to the lobby for it. The room is way too small for the price. You can hear people from outside
Stayed 2 nights in Apr 2024
Response from Paula on 8 Apr 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

2/10 Terrible

Joseph

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty shower and bed sheets Toilet had blood, urine and hair on it! We turned in our keys and went elsewhere. Thank you Expedia for refunding our stay.
Stayed 1 night in Apr 2024
Response from Paula on 8 Apr 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

8/10 Good

Sherilee

Liked: Cleanliness, staff & service, amenities
The room was clean and the hot breakfast provided was good. The door to our room could use a new seal at the bottom and the A/C unit was missing a couple screws sealing it on the outside of the room.
Stayed 3 nights in Apr 2024
Response from Paula on 6 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

10/10 Excellent

Gordon

Stayed 1 night in Apr 2024
Response from Paula on 27 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

4/10 Poor

Jay

Travelled with partner
Disliked: Amenities, property conditions & facilities
Ran out of toilet paper and Kleenex. No extra in room. No soap or shampoo - really? Tub door wouldn't stay shut. Bathroom door too close to toilet. Only one small wastebasket.
Stayed 1 night in Mar 2024
Response from Paula on 4 Apr 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Paula on 4 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

6/10 Okay

Adel

Travelled with family
Liked: Amenities
This property was okay to stay for a couple of nights. Parking gets crowded fast and breakfast area is small to eat.
Stayed 4 nights in Mar 2024
Response from Paula on 4 Apr 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

8/10 Good

Donald

Stayed 1 night in Mar 2024
Response from Paula on 21 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

8/10 Good

Paul T Kidwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a solid experience with friendly staff and a clean room. Highway traffic was a bit noisy and it seemed a siren ran by about every hour during the night.
Stayed 2 nights in Mar 2024
Response from Paula on 4 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

6/10 Okay

Carol, Asheville

Liked: Cleanliness
It was okay. Room was clean. Breakfast was basic.
Stayed 2 nights in Mar 2024
Response from Paula on 4 Apr 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

10/10 Excellent

Josh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and area
Stayed 1 night in Mar 2024
Response from Paula on 4 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

6/10 Okay

Michael

Stayed 1 night in Mar 2024
Response from Paula on 19 Apr 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

10/10 Excellent

Ramez

Everything was good
Stayed 1 night in Mar 2024
Response from Paula on 4 Apr 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

10/10 Excellent

Joann, Westfield

Room very clean and up to date!
Stayed 1 night in Mar 2024
Response from Paula on 29 Mar 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Clean and updated rooms. Polite staff. Delicious breakfast. Near grocery, pharmacy and food options. Easy access off the highway. This was our 2nd stay and it was as great as our first. We'll stay again when we are in the area next. Thank you!
Stayed 2 nights in Mar 2024
Response from Paula on 25 Mar 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

6/10 Okay

maria

Travelled with partner
Disliked: Amenities
Clean
Stayed 1 night in Mar 2024
Response from Paula on 29 Mar 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

10/10 Excellent

Michaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, clean and updated motel!
Stayed 1 night in Mar 2024
Response from Paula on 25 Mar 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was a good place to stay for what we needed. The breakfast was sufficient and the room was clean.
Stayed 2 nights in Mar 2024
Response from Paula on 24 Mar 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

4/10 Poor

Trina

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It must be near a fire house because they went by all night blowing their sirens.
Stayed 1 night in Mar 2024
Response from Paula on 24 Mar 2024
Thank you for taking the time to complete your review and for the feedback regarding your stay. We apologize for any issues and hope to make the needed enhancements to better our guest experience. Looking forward to seeing you back.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price it was great for an overnight and they accommodated us with adjoining rooms for my 2 teenage boys and an included hot breakfast. It was perfect .
Stayed 1 night in Mar 2024
Response from Paula on 24 Mar 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

10/10 Excellent

Latoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience.
Stayed 4 nights in Mar 2024
Response from Paula on 16 Mar 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were exceptionally clean and well maintained.
Stayed 2 nights in Mar 2024
Response from Paula on 15 Mar 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place
Stayed 2 nights in Mar 2024
Response from Paula on 15 Mar 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

8/10 Good

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice at check in. Good breakfast. Nice area. I would stay there again
Stayed 1 night in Mar 2024
Response from Paula on 12 Mar 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

10/10 Excellent

francis

Liked: Cleanliness, staff & service, property conditions & facilities
Great place , clean, not too bothersome. Liked the breakfast...great spread and good too. Maybe cause they were full.
Stayed 3 nights in Mar 2024
Response from Paula on 12 Mar 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.

10/10 Excellent

Amy

Travelled with partner
Liked: Amenities, property conditions & facilities
Wonderful stay!
Stayed 1 night in Mar 2024
Response from Paula on 11 Mar 2024
Thank you so very much for your kind words. We appreciate your comments and review! We love hearing from our guests. When in the area again remember us for another great stay.