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Reviews of Hyatt Vacation Club at Coconut Cove, Bonita Springs

Hyatt Vacation Club at Coconut Cove, Bonita Springs
11800 Coconut Plantation Drive, Estero, FL

Reviews

9.2

Wonderful

Rating 10 - Excellent. 282 out of 384 reviews" "
Rating 8 - Good. 58 out of 384 reviews" "
Rating 6 - Okay. 24 out of 384 reviews" "
Rating 4 - Poor. 13 out of 384 reviews" "
Rating 2 - Terrible. 7 out of 384 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent

Liked: Cleanliness, property conditions & facilities
The property was beautiful. The rooms were I red and u The first red flag comfortable and clean. The pool was like a dream. It is definitely one of the most astonishing t
Stayed 1 night in Mar 2024

6/10 Okay

Rocco

Travelled with partner
Disliked: Amenities
Honestly we will never return to the hotel. It was very far from everything at least 30 minutes to anything. Very limited staff and they don’t clean your room every day. I’ve never experienced this, usually you receive clean towels & if need soap, shampoo etc. they clean every other day and no delivery of anything needed. Hotel gave us 1 tiny bar of soap to use between sink and shower & acted like that should have been enough. We will return to Florida, a few areas we scouted would be better suited looking forward to next season!
Stayed 4 nights in Mar 2024
Response from Ryan on 25 Mar 2024
Thank you for your feedback. We apologize that your recent stay fell short of your expectations. We understand your frustration with the distance to amenities, limited staff, and housekeeping schedule.Daily housekeeping with fresh towels is our standard practice, and we apologize if this wasn't the case during your stay. We'll be investigating this to ensure it doesn't happen again. We wish you the best of luck in finding the perfect location for your next Florida adventure!

10/10 Excellent

Anthony, So Walpole

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very relaxing and excellent pool maintenance
Stayed 6 nights in Mar 2024
Response from Ryan on 25 Mar 2024
Thank you, Anthony, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 Poor

Mary

Travelled with family
Disliked: Cleanliness
Property is very “ok” … a little dated. I would not recommend this property as the staff at this location tries to upsell you on the Hyatt vacation club. Be Leary of the staff and don’t sign anything. Expedia was very helpful on getting me out of a multi day stay at this location. Very disappointed in Hyatt! I even heard a sales person trying to upsell an older man saying “what are you gonna leave your money to your cat”…very bad!
Stayed 2 nights in Mar 2024
Response from Ryan on 22 Mar 2024
We're disappointed to hear about your experience. Your feedback is important to us, and we apologize for any inconvenience caused during your stay. We take your concerns seriously and will address them with our team to ensure that all guests feel comfortable and respected. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort
Stayed 4 nights in Jan 2024
Response from Ryan on 20 Mar 2024
Thank you, Cheryl, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Anita Rose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We thought it was a pretty good place to stay and we enjoyed ourselves.
Stayed 3 nights in Mar 2024
Response from Ryan on 12 Mar 2024
Anita, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This property is beautiful. They are still doing work since the hurricane hit. The only down fall is this property is not on the beach. They have a small shuttle that takes you to a boat which then takes you to Pelican Island. The shuttle is small so you have a big group you may have to take 2 trips. The shuttle only runs Thursday-Sunday. Other than that this place is great for kids and adults. A beautiful pool area and we love the condo feel of the rooms.
Stayed 3 nights in Feb 2024
Response from Ryan on 20 Feb 2024
Thank you, Theresa, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely perfect from start to amenity’s we really enjoyed our stay, highly recommend this resort pool area is stunning
Stayed 3 nights in Feb 2024
Response from Ryan on 19 Feb 2024
Thank you, Pamela, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Stephen

Stayed 2 nights in Jan 2024
Response from Ryan on 20 Mar 2024
Thank you, Stephen, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, amenities
It’s a wonderful, relaxing resort. The grounds and pool area are quite beautiful and the resort staff, friendly and helpful. The only suggestion I would make is that the condition of some of the walls & furniture in the rooms need to be painted and some of the furniture replaced. We stayed there 20 years ago as well, and I believe they still have the same kitchen and flooring as they did at our last stay.
Stayed 3 nights in Jan 2024
Response from Ryan on 2 Feb 2024
Thank you, Izabela, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Anita Rose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed our stay
Stayed 3 nights in Jan 2024
Response from Ryan on 2 Feb 2024
Thank you, Anita Rose, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Mackenzie

Liked: Cleanliness, property conditions & facilities
10/10 recommend this place! I’m always very cautious and read every single review, good and bad. We enjoyed our first night so much that we decided to book another night. This is a very family friendly place! The activities that go on throughout each day are an added perk! We did sit thru an hour optional presentation (not pushy at all) and we received a $250 visa gift card. Which we used to stay an extra night!
Stayed 1 night in Jan 2024
Response from Ryan on 2 Feb 2024
Thank you, Mackenzie, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Christina Kelley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic for kids, we had a big two bedroom condo. It was clean, well decorated and welcoming! I would definitely stay there again.
Stayed 3 nights in Jan 2024
Response from Ryan on 23 Jan 2024
Thank you, Christina Kelley, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Christine C, Rockland

Stayed 5 nights in Jan 2024
Response from Ryan on 8 Jan 2024
Christine, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Nicole Onori

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Nov 2023
Response from Ryan on 22 Nov 2023
Thank you, Nicole! We appreciate your perfect rating. If you ever have any comments or suggestions to share, feel free to let us know. We look forward to welcoming you back for another fantastic stay!

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
The staff was so friendly!! Especially the late night check-in security guard Keith. He was so kind after a long day of travel! Really appreciated their entire staff.
Stayed 3 nights in Oct 2023
Response from Ryan on 26 Oct 2023
Thank you, Michael! We're thrilled to hear you had a fantastic experience, and we'll be sure to pass on your compliments to Keith and our entire staff.

4/10 Poor

Neha

Stayed 7 nights in Oct 2023
Response from Ryan on 26 Oct 2023
Hi Neha, we're sorry to hear about your experience. We'd love to understand more about your visit and how we can improve. Please feel free to reach out and share your thoughts with us.

6/10 Okay

Paul

Liked: Cleanliness, room comfort
Nice place but with a time share mentality
The place is very nice. It’s still recovering from hurricane Ian. The disappointing part for this time was that I wanted to extend my trip by one day, and the front desk told me to reach out to Hyatt directly, and they intern told me to go to the front desk. So it was too much of a hassle and I just skipped it. It’s a shame because the place was probably only 30% occupied, easy cash flow for them.
Stayed 2 nights in Oct 2023
Response from Ryan on 20 Oct 2023
Thank you for your feedback, Paul. We're pleased to hear that you found our place very nice. We apologize for the inconvenience you experienced when trying to extend your trip. We'll use your comments to improve our processes for a smoother experience in the future. We hope to have the opportunity to welcome you back and provide a more seamless stay.

10/10 Excellent

Patrick

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pool and hot tub were amazing so we’re the outdoors bars,restaurant,lazy river all within a minute walk between each. Units are nice and quiet inside huge jacuzzi tub and amazing screen in porch overlooking the golf course . Staff was very friends property was clean and well taken care of!
Stayed 4 nights in Oct 2023
Response from Ryan on 16 Oct 2023
Thank you for the perfect 5-star review!

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good good
Stayed 1 night in Oct 2023
Response from Ryan on 16 Oct 2023
Thank you for the perfect review!

10/10 Excellent

Christian, Lehigh Acres

Liked: Cleanliness, amenities, property conditions & facilities
People are warm and friendly; very accomodating. Location is close to great shopping and dining. Altogether the property is older it is beautifully maintained.
Stayed 3 nights in Sep 2023
Response from Ryan on 16 Oct 2023
Thank you for taking the time to comment and review our resort. We also appreciate your kind words about our team and our resort.

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very nice property. Lots of things to do.
Stayed 1 night in Sep 2023
Response from David on 21 Sept 2023
Thank you for the great review.

10/10 Excellent

John

Liked: Property conditions & facilities
Great place to stay!
Stayed 2 nights in Sep 2023
Response from David on 21 Sept 2023
Thank you for the awesome review.

10/10 Excellent

Nora

Stayed 1 night in Sep 2023
Response from David on 6 Sept 2023
Thank you for your review.

10/10 Excellent

Denese

Liked: Cleanliness, amenities
Beautiful and well kept. Polite staff and housekeeping.
Stayed 5 nights in Aug 2023
Response from David on 6 Sept 2023
Thank you for your review.

10/10 Excellent

mengmeng

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
lazy river amamzing
Stayed 5 nights in Aug 2023
Response from David on 6 Sept 2023
Happy to hear you enjoyed the lazy river.

6/10 Okay

ANGIE

Stayed 1 night in Aug 2023
Response from David on 6 Sept 2023
Thank you for your review.

10/10 Excellent

Tiffany

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023
Response from David on 6 Sept 2023
Thank you for the great review.

10/10 Excellent

Camilla, Palm beach gardens

Liked: Cleanliness, property conditions & facilities
Nice property with lots to do! Some stuff was still in repair from the hurricane, but that’s understandable! Good trip!
Stayed 2 nights in Aug 2023
Response from David on 21 Aug 2023
Thank you for your review. We're pleased to hear you had a good trip!

8/10 Good

ALBA SUYAPA

Stayed 3 nights in Aug 2023
Response from David on 21 Aug 2023
Thank you for your review.

6/10 Okay

J

Travelled with family and small children
Liked: Amenities
The property was nice with the pools and lazy river. Outside areas felt clean and fun. However the rooms were outdated and falling apart. We had two rooms, one of which was so dusty my son had allergies and croup the entire time he was in the room. The second room had ants all over the kitchen and we had to call front desk because the kitchen sink literally fell from the countertop. Needs some work.
Stayed 3 nights in Jul 2023
Response from David on 14 Aug 2023
Thank you for your review and feedback.

6/10 Okay

Manuel

Travelled with family and small children
We have been staying at this property for years. It is our go to summer trip. This year we were saddened that the room we got was run down. Our sink sunk, it literally came off and fell off from where it was previously glued to. The sheets in the room were stained. And lastly, there was an ant infestation in the kitchen. Sad that our room turned out this way this year.
Stayed 3 nights in Jul 2023
Response from David on 14 Aug 2023
Thank you for your review and feedback.

6/10 Okay

Victoria

Travelled with family
Staff are really nice (other than the lady at the towel hut, we were there two weeks and didn’t see her smile once) but the wifi is awful (and ours was upgraded) the bathroom was really run down, you turn on the bath and the shower runs. You can’t use Hyatt next door facilities other than the restaurants. The poolside food available is awful.
Stayed 14 nights in Jul 2023
Response from David on 14 Aug 2023
Thank you for your review and feedback.

10/10 Excellent

Elisa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from David on 14 Aug 2023
Thank you for your review.

4/10 Poor

Sherri Dee

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We checked in and noticed the carpet around the closet was wet. The next morning a maintenance person knocked and came into our room with someone else to check the WiFi connection. Told him about carpet and showed him where I thought the leak was. He diagnosed it as the AC unit and so that whole day they sucked out the water or had an industrial fan on. That night the room temp said 80 so I went to front desk the next day and when I told the person there, she said, ‘what do you want us to do about it?’ I said fix it. Twice they said it was fixed and for two nights it remained at 80 with no air coming from the vents. I had asked with the first day of the van being in our room (over 8 hours) if we needed to move and they did not respond.
Stayed 3 nights in Jul 2023
Response from David on 1 Aug 2023
Thank you for your review and feedback.

6/10 Okay

Lucy

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from David on 1 Aug 2023
Thank you for your review.

4/10 Poor

DANIEL

Travelled with family, Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness
Not happy at all. The hotel cleans the bare minimum. Never cleaned outside patio. Confetti was found between the couch and also on the walls from a previous guest/party. Checked in and had no bassinet for the baby even though i requested it months ago. Then the one provided was broken and we had a sleepless night.
Stayed 7 nights in Jul 2023
Response from David on 27 Jul 2023
Thank you for your review and your feedback.

10/10 Excellent

Lazara

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2023
Response from David on 27 Jul 2023
Thank you for your review.

10/10 Excellent

Sarah, Sarasota

Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from David on 20 Jun 2023
Thank you for your review.

10/10 Excellent

Brooks

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great family friendly property with secure access and plenty of fun. Located near several beautiful beaches in the Ft. Meyers area.
Stayed 3 nights in Jun 2023
Response from David on 20 Jun 2023
Thank you for the excellent review.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Just okay
We stayed in a two bedroom. It was kind of outdated. It certainly was large, but not as nice as other places we’ve stayed for the same money. The pools weren’t heated, which is ridiculous for a resort. The screens on the balcony had holes and were patched with tape. It took forever to get served at the pool grill. All in all I won’t return to this resort.
Stayed 1 night in Jun 2023
Response from David on 20 Jun 2023
Thank you for your review and feedback.

2/10 Terrible

Joao

Stayed 3 nights in May 2023
Response from David on 22 Jun 2023
Thank you for your review.

10/10 Excellent

Jennifer

Stayed 3 nights in May 2023
Response from David on 20 Jun 2023
Thank you for your review.

2/10 Terrible

Jason

Stayed 7 nights in Jan 2023
Response from Greg on 6 Mar 2023
I'm sorry we didn't meet the guests desired expectations.

6/10 Okay

christopher

Travelled with group
Disliked: Cleanliness, amenities
The property is close to a lot of things to do. Several amenities were not available, this was not disclosed until after arrival.

6/10 Okay

Lindsey

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
My son slipped and fell in the bathroom because it was soaking wet by the pool. He had to be taken to the ER for his injuries. Even after we left, the staff still didn't mop up the water.
Stayed 1 night in Sep 2022

4/10 Poor

Mohammad

Travelled with family
Liked: Cleanliness
Rude front desk
We thought we booked the Hyatt Regency and ended up being this place where wasn’t nearly as nice and they tried getting us to come back for a timeshare presentation which I declined. I will never return back to this place
Stayed 2 nights in Sep 2022

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, room comfort
Great Place
Amazing 👍
Stayed 1 night in Aug 2022

10/10 Excellent

Gisella

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall good for families
Stayed 2 nights in Aug 2022

10/10 Excellent

Suraimy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love the place,definitely will be comming back.
Stayed 2 nights in Aug 2022
Response from Ann on 25 Aug 2022
Thank you for your review! We are so glad you enjoyed your stay with us!