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Reviews of Hotel Colombo

3 out of 5
Hotel Colombo
Via Conforti 11/a, Via Nolana, 35, Naples, NA

Reviews

7.2

Good

Rating 10 - Excellent. 21 out of 130 reviews" "
Rating 8 - Good. 49 out of 130 reviews" "
Rating 6 - Okay. 49 out of 130 reviews" "
Rating 4 - Poor. 6 out of 130 reviews" "
Rating 2 - Terrible. 5 out of 130 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. Nice small bar/breakfast room on premesis. Great deal for the center of Naples.
Stayed 2 nights in Oct 2023

10/10 Excellent

Maria Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this little hotel. I had no idea how centrally located it would be when I booked it! It's a no-frills hotel. My room was very tiny with a single bed, but it had a private bathroom (which is all I care about). They clean the bedroom and change the towels every day, but if you want the bed sheets changed, you need to ask them to do it. I was there for 10 days, and my bed sheets were not changed (although they did make my bed every day). Other than that.... loved it! The staff was great, helpful, super friendly, and the breakfast was awesome. No cold cuts, but breads, muffins, cereal, and awesome cappuccino!!! The hotel is walking distance to Naples' central train station and there are a TON of shops and restaurants around it. I felt super safe walking around the neighborhood the entire time I was there. Bonus! The "Eat Pray Love" pizzeria (L'Antica Pizzeria da Michele) is only about 3 or 4 blocks from Hotel Colombo, and I didn't even know! Imagine my shock! The Hop On Hop Off bus has a stop right across the street from the hotel (Stop #7), so that was awesome, too!!! I cried on my last day. I still miss my tiny room and my daily routine. If you're content with "simple" things like I am when I travel, you will love Hotel Colombo!
Stayed 10 nights in Aug 2023

6/10 Okay

Kailesh

Liked: Cleanliness, staff & service
Staff were good. Room was okay, very dated though. Rather noisy in the morning and the people hanging around the property made it appear to be unsafe.
Stayed 2 nights in Jul 2023

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Staff are pleasant and helpful, rooms are clean as well. Can be a bit of a walk to some attractions, however the station is very close which is helpful for your day trips and with the metro nearby it is a good place if you're travelling further out. The streets around it don't like very friendly, but its very close to a main road so it's not that bad. Only criticism is that the walls can be a bit thin, heard some conversations from the room next door, but didn't bother me too much. BTW, great cafe - pizzeria around the corner on the main road with cheap and tasty pizza
Stayed 4 nights in Dec 2019
Response from Giovanni on 8 Jan 2020
Dear guest All I can do is thank you for the kind words you have spent for us. We are glad that he found himself well and I take this opportunity to invite you to stay again at our facility so that you can confirm his judgment. I wish you all the best and thank you again for taking the time to leave us a review

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 5 nights in Aug 2019
Response from Giovanni on 5 Sept 2019
Thanks for your review

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The place is within the city center . What i don't like is the environment is scary .
Stayed 3 nights in May 2019
Response from Giovanni on 3 Jul 2019
Dear guest All I can do is thank you for your review. We are sorry that you have encountered problems and I guarantee you that we will keep your criticisms in mind. Unfortunately, we do everything possible on the surrounding environment and sometimes it is not enough and I regret this. I take this opportunity to invite you to stay at our facility again so that we can improve your judgment. I wish you all the best and thank you again for taking the time to leave us a review.

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our review
Good location for metro and location for the old town.Can leave your luggage at hotel before your check-in time and leave it for collection later after check-out.Staff friendly and give advice on where and how to get around Naples.Reception open 24-7 so always somebody to help with any questions.little terrace to have drinks but no draft beer only cans.
Stayed 3 nights in Oct 2018
Response from Giovanni on 31 Oct 2018
WOW! Thank you so much for your review! I hope to see you soon! Good luck for all!

6/10 Okay

Verified traveller

Disliked: Cleanliness
Hotel Colombo
While the hotel was conveniently located for trains, like train station areas in other cities it felt somewhat unsafe (people loitering in the street). Staff were courteous and a simple breakfast was provided. The room was relatively clean, looked as in the photos but smelled of smoke. Therefore good value for money if in Naples to catch a train.
Stayed 1 night in Aug 2018
Response from Giovanni Russo on 29 Aug 2018
Thank you for having stayed at our facility. His comment is very important to us! Sorry for the smell of smoke. I hope to be able to host it again and not to bring you this inconvenience. Thanks again for choosing us.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very nice staff
Very friendly staff, they were eager to give us advice and help with our requests. The hotel isn’t anything special and the breakfast could improve but it’s a good price for the location and the staff was the highlight of the stay.
Stayed 1 night in Mar 2018
Response from Giovanni on 5 Sept 2018
Good morning, thank you very much for your review, it is very important for us. We invite you to come back so we can improve your positive judgment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Giovanni on 5 Sept 2018
Buongiorno, la ringrazio molto per la sua recensione, è molto importante per noi. La invitiamo a ritornare per poter migliorare il suo giudizio positivo.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2017
Grazie mille per il suo giudizio

10/10 Excellent

alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just What You Need
What a great find in the centre of Naples. A clean and comfortable hotel with friendly helpful staff. The surrounding area looks a little intimidating but shows the daily life with street markets and cafes,just a few minutes walk away is the train station for sight seeing trips to Pompei/Sorrento. After a day in the heat the rooms air conditioning is very welcome as is the mini bar. The bathroom is equipped with toiletries and has fresh towels daily along with the cleaning of the room,and the beds were comfortable. Great outside area to sit and have a moment of peace. Good choice at breakfast with cereals,yogurts,cakes,rolls,bread,cheese,salami and juices and a selection of hot drinks. We would highly recommend staying here and will be back.
Stayed 14 nights in Jun 2017
Thank you for your preference

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Hotel with Friendly Staff
Hotel staff friendly and helpful. Room basic but comfy and clean. Good holiday hotel. Would recommend to friends and family.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is sited just off the main road and relatively quiet, the staff were helpful, there is easy access to the train station and metro.

6/10 Okay

peter, london

Liked: Staff & service
ok budget hotel
reception staff, friendly and welcoming, location,:central, close to station, situated on back street with market, which i found lively and interesting , though shabby. it was a cheap hotel so i wasnt expecting 4 star, but my room, 105 was narrow and musty.

2/10 Terrible

Nicky

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST CUSTOMER SERVICE EVER
While I was checking in the man at the front office only gave me the key to the room, he never told me about the breakfast they had during the mornings at the hotel. I went ahead and asked him of the local calls were free and his answer was, "yes" once in the room he had to make a local call at first it worked without a problem. All of a sudden the call ended, there I was trying to make another call but it wouldn't work. I called the front desk and the guy picked up, I asked him about the call and his words were, "It too much to make a local call" I was confused and honestly he seemed not to care at all. Seems he had lied since the beginning. I was very disappointed with that. The air in the room didn't seem to work very well at all. The room was too HOT and each time the air would turn on it would turn off within seconds then it would start feeling very hot again. In the bathroom I found a towel that was dirty and once again I was very disappointed with how things were in the room. The staff wasn't as friendly as I thought they would be. They could have at least explained more or made one feel more welcomed at the hotel. We never even knew what time was check-out time since they never told us. I personality wouldn't ever recommend this hotel to anyone. So anyone who plans on booking on this hotel please think it over before booking it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to centre of city
Helpful staff, good breakfast, comfortable beds. Lift provided, bed linen and towels renewed every day. Really no complaints.

10/10 Excellent

Aritra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Tiny bathroom. Good location for a one night stopover and great breakfast

6/10 Okay

darlene

Liked: Staff & service
Disliked: Room comfort

2/10 Terrible

EDawg

Disliked: Cleanliness, property conditions & facilities, room comfort
Left a night early
I was sorely disappointed with Naples as a whole, but this hotel didn't help. As a single female traveler, this was situated in a really "shady" part of town by the train station and an outdoor market. I made sure that I was in both nights before dark hit because I didn't feel it was a good idea for me to be coming to the hotel after dark by myself. The rooms were definitely not non-smoking, and it took two days for my stuff to stop smelling like stale cigarettes. There was black mold in the bathroom from a leak that you could see consistently happening in the wall, and I never felt clean while I was in there. Thankfully I was able to park my car at a location outside of the city and take the bus in, because it likely would not have had all of my stuff in it when I went back to it if I had parked it anywhere in the city. The breakfast was made up of stale bread and a couple other packaged sugar items. I ended up leaving Naples and this hotel a night early and taking a loss in the non-refundable room rate. I have a feeling that it's happened before and they do that on purpose. Nights were also hard to sleep because of all the noise outside. The walls are very thin, and the city seemingly only sleeps between the hours of 3 and 4 am, so at all other times you here a lot of typical city noises, amplified by the small alleyway echo chambers.

4/10 Poor

Kit Sum, hong kong

Disliked: Cleanliness, property conditions & facilities, room comfort
dirty room
The hotel was terrible. The room was very dirty. The shower was full of mould. Very disgusting. The airconditioning was not cold at all. Felt bad at the hotel. But staff were nice.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
...
It was my first time in Naples. I did not know about the location. It was not good ... But for the location, the Hotel was good.

8/10 Good

Carol, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for access to travel options
We went to Naples with the plan to use it as a base to travel to Pompei, Herculaneum, Oplontis, Vesuvius, Solfatara, and the like. We found that the hotel was idealy placed for this as the relevant transport connections were only a few minutes walk away (including airport transfer buses). The staff were always very helpful and courteous, and we had no language problems. At night it was generally fairly quiet. Our room was kept clean at all times.

8/10 Good

Andrew, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nice and central. Hotel clean, staff couldn't be more helpful. Once you learn to see past the litter and rubbish in the streets, Naples has a charm of its own.

4/10 Poor

Rachelle, Nashville, TN

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The beds here were comfortable. That's always a pleasant surprise while traveling. The breakfast buffet had yogurt, pre-packaged pastries, and toast along with several types of juice. The room had a heater you could use, which was great! The hotel itself isn't bad, but there are several things that had us concerned. The wifi only works on the ground floor. You have to sit in the common area in order to use it. If more than 2-3 people are already there, you won't be able to get connected. There was also at least one day where it would not work on our phones at all. We had issues communicating this to the hotel staff. Only the gentleman in the morning spoke any real English. The en-suite bathroom was TINY. Neither of us are large people, but we both had to turn sideways to get past the sink to the toilet and shower. The bathroom was also frigid and smelled like a damp, unfinished basement. After checking the ceiling tiles, it looks like the bathroom might be exposed to outside air. The bad side about the heater: it required inserting a fob on the room key. This meant that the room became cold if you left during the day to do things and had to be warmed up again after returning. The room itself was really small. There was a map of the floor's plan on our door, showing bigger rooms present in the hotel. The hotel had a welcome sign each day to greet all of the guests in the hotel by name. Since we were one couple out of 5 guests, we wondered why we received such a small room

6/10 Okay

Kevin, So Cal, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Couple of issues prevents higher rating
We very much enjoyed our stay at this hotel in Naples. First, the location is great. it is an easy walk to the central train station and even closer to the Circumvesuviana. Very handy for day trip to Pompeii. Also, an easy walk to many key sites in Naples. The hotel is clean and safe. The area around the hotel is a day and night street market so very lively scene. The staff were great, very nice, friendly and all spoke English. The included breakfast is basic but very nice with a choice of freshly prepared coffee choices. The only issues we had were with Wi-Fi and noise. The Wi-Fi is only available in the lobby area and is not very fast. As for the noise, sounds carry quite well through the hotel and between rooms so your sleep may be disrupted. However, overall enjoyed the hotel and probably would return.

8/10 Good

Matthew, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay
Location was perfect, only major problem was no WI FI in the room. A little noisy. Breakfast was great!!

10/10 Excellent

Loretta, Exeter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Service
Maybe not the greatest of areas but if you want a budget hotel that has a comfortable room and good service delivered by lovely people this is for you. Close to transport for Pompeii, Sorrento etc. Thank you for a great stay

8/10 Good

Fran , Swindon UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Central location
Hotel was clean and tidy, Breakfast was good.Staff were very helpfull

6/10 Okay

Tylan, Fairbanks, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and clean rooms
Hotel was close to everything in Napoli, however it was in a very dirty location, that said most of Napoli was dirtier than the rest of Italy that we visited. The room was very small but clean and comfortable. However, we booked rooms based specifically on the fact that I needed wifi in the room for work purposes and although the hotel advertised free in room wifi, this was not the case. There was a wifi room in the lobby which was very disappointing. Also the in room fridge was broken and several members of the staff spoke no english if that happens to be a concern with any non-italian speakers.

8/10 Good

Diane, Rochester. NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for a night
We were able to check in early .... Which was wonderful after traveling all night! Easy walk from Naples train station. Cute terrace up top to relax and meet others. Nice little breakfast to get you going and wonderful cappuccino they made for us! They kept watch of our suitcases after check out so we could walk around Naples a bit and they recommended a nice Pizza place for dinner. Rooms and shower were small but who hangs out in a Hotel room anyway! I did a lot of searching on the internet and read many reviews before booking . Good value for the price.

6/10 Okay

Ali, Liverpool

Italy -stay
The hotel is really close to the main railway station and extremely good value for money. It is also close to a pick up point in the square near the railway station for a bus to the airport. Good location for visiting Pompeii, Vesuvius and Capri. Room was clean, air con was good and there was a safe in the room. Naples is an interesting city and the historic centre is really busy and probably best visited in the daytime. Food and drink is very reasonable.

2/10 Terrible

alanscoachdriver, London

Disliked: Staff & service, property conditions & facilities, room comfort
Book Somewhere Else
Read the previous reviews and decided to book as it was near to the train station and close to the Airport bus which were the plus points. However, the hotel is also next to a terrible area of the main shopping street. Very noisy and drunks etc outside. Not pleasant at all. The room was exceptionally poor. Very small and a noisy uncomfortable bed. The bathroom was even worse and you could hardly get in the shower. It did have hot water. The room was clean but smelt of smoke. The reception area was tiny and the breakfast area was smaller. Honestly just about enough room to swing a cat but not sit even 8 people in any comfort. The breakfast was almost non existent as well. The staff were friendly. Honestly, don't book this hotel. Pay more elsewhere you will not regret it. I have stayed in hundreds of hotels all over the world including many 3rd world countries. This is in the worst top 5. AVOID.

10/10 Excellent

Emily B, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful, friendly place
The staff at the Hotel Colombo is absolutely amazing. You can tell they take great pride in their hotel and taking care of their guests. I would stay hear again and recommend the Hotel Colombo to others as well.

10/10 Excellent

KC, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Our stay in the hotel was very pleasant. The service of all the staff, especially Dario was excellent. The hotel is centrally located near the train station. It is very convenient to do day trips to sights like Capri, Pompeii, Mt. Vesuvius, sorrento and Amalfi. However, the neighborhood is quite scary with lots of foreign immigrants and homeless people gathering around the vicinity, especially at night. We don't feel safe at all in the whole of Naples, not only outside the hotel or at night but also during day time. Beware of pickpockets! A pickpocket blatantly unzip my wife's backpack while we were walking to the hotel to check in. He pretended nothing happened and walked away after my wife caught him in the act and shouted at him. The people around couldn't be bothered to help. Luckily nothing was lost.

10/10 Excellent

TZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

JOSIANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très confortable
Naples centre bien situé Quartier populaire
Stayed 3 nights in Jan 2024

6/10 Okay

Alf Børge

Stayed 1 night in May 2023

8/10 Good

CLAUDIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel très bien situé. Très bon accueil.
Hôtel très propre. Très bon accueil. A 500m de la gare
Stayed 1 night in Jul 2021
Response from Giovanni on 6 Jul 2021
Merci beaucoup!

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Zentrale Lage, in 5 Minuten zu Fuß am Bahnhof Garibaldi bzw. zum Flughafenbus. Bus und Circumvesuviana (Vorortzug nach Herculaneum/Vesuv/Pompeji) in 2 Minuten erreichbar. Frühstück einfach, aber ausreichend. Check In und Check Out zügig und ohne Probleme, Gepäckaufbewahrung kostenlos möglich. Zimmer sind einfach und zweckmäßig, Einrichtung schon etwas älter. Sauberkeit okay, Handtücher frisch und Bett täglich gemacht, Badreinigung könnte besser sein, aber akzeptabel. Zur Umgebung: Typisches Bahnhofsviertel, nicht gerade die beste und sauberste Gegend. Haben uns aber zu keiner Zeit unsicher oder belästigt gefühlt, daher ohne weiteres zu empfehlen. Hotel punktet mit seinem Preis-Leistungs-Verhältnis. Wer viel Zeit im Hotel verbringt oder einen gehobenen Standard sucht, der sollte besser woanders unterkommen. Als einfache Unterkunft in guter Lage, um Neapel und Umgebung zu erkunden jedoch zu empfehlen.
Stayed 3 nights in Feb 2020
Response from Giovanni on 22 Apr 2020
Thank you so much for your review.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Die Lage ist super ,Personal ist super nett und hilfsbereit
Stayed 3 nights in Feb 2020

6/10 Okay

Aiste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Giovanni on 26 Nov 2019
Gentile ospite Non posso fare altro che ringraziarla per le belle parole che ha speso per noi. Siamo contenti che si sia trovato bene e colgo l’occasione per invitarla a soggiornare nuovamente presso la nostra struttura in modo da poterle confermare il suo giudizio. Le auguro tutto il bene e la ringrazio ancora per averci dedicato un po' del suo tempo per lasciarci una recensione.

8/10 Good

Aiste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Giovanni on 26 Nov 2019
Gentile ospite Non posso fare altro che ringraziarla per le belle parole che ha speso per noi. Siamo contenti che si sia trovato bene e colgo l’occasione per invitarla a soggiornare nuovamente presso la nostra struttura in modo da poterle confermare il suo giudizio. Le auguro tutto il bene e la ringrazio ancora per averci dedicato un po' del suo tempo per lasciarci una recensione.

6/10 Okay

Verified traveller

Stayed 4 nights in Oct 2019
Response from Giovanni on 28 Nov 2019
Gentile ospite Non posso fare altro che ringraziarla per le belle parole che ha speso per noi. Siamo contenti che si sia trovato bene e colgo l’occasione per invitarla a soggiornare nuovamente presso la nostra struttura in modo da poterle confermare il suo giudizio. Le auguro tutto il bene e la ringrazio ancora per averci dedicato un po' del suo tempo per lasciarci una recensione.

6/10 Okay

Verified traveller

Stayed 2 nights in Dec 2018
Response from Giovanni on 20 Dec 2018
Grazie per la sua recensione. Peccato che non l'abbiamo accontentata del tutto. Speriamo di avere la possibilità di farle cambiare idea al prossimo soggiorno. Grazie

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Room comfort
Du bekommst was du bezahlst
Dieses Hotel liegt im Bahnhofsviertel von Neapel. Vorteile: Alibus ist gleich in der Nähe (ca.400 Meter) Bahnhof Circumvesuviana ist gleich gut erreichbar für einen Ausflug nach Pompei Vesuv oder Sorrent. Die Neapolitaner sind sehr freundlich. Nachteil: Es ist einfach dreckig in Neapel, dass Zimmer ist sehr klein.
Stayed 3 nights in Sep 2018
Response from Giovanni on 28 Sept 2018
Wir danken Ihnen für die netten Worte. Ich hoffe, Sie vielleicht wieder in einem größeren Raum unterzubringen. Danke, dass Sie uns gewählt haben.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
nettes kleines Hotel. Personal sehr bemüht und hilfsbereit.
Stayed 3 nights in Aug 2018
Response from Giovanni on 19 Sept 2018
Guten Morgen, vielen Dank für Ihre Bewertung, es ist sehr wichtig für uns. Wir laden Sie ein, zurückzukommen, um Ihr positives Urteil zu bestätigen.