All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 644 out of 1001 reviews" "
10 - Excellent
644
Rating 8 - Good. 234 out of 1001 reviews" "
8 - Good
234
Rating 6 - Okay. 66 out of 1001 reviews" "
6 - Okay
66
Rating 4 - Poor. 33 out of 1001 reviews" "
4 - Poor
33
Rating 2 - Terrible. 24 out of 1001 reviews" "
2 - Terrible
24
9.2/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
8/10 Good
Aura
Travelled with family
28 May 2024
Liked: Staff & service, amenities
I love this property but this time I noticed it was durty and old, I think they could improve maintenance, the staff is wonderful
Aura
Stayed 3 nights in May 2024
Response from Customer Service on 28 May 2024
Aura, thank you for choosing Hawthorn Suites by Wyndham Naples again. We're happy to hear you appreciated our team members' efforts. Your observations about the property's condition are noted, and we are always looking for ways to enhance our guests' experiences. We look forward to seeing you again soon!
David,Thank you for your succinct feedback! It's wonderful to know you had a fine experience at Hawthorn Suites by Wyndham Naples. We look forward to welcoming you back for another great stay.Best regards,The Team at Hawthorn Suites by Wyndham Naples
10/10 Excellent
Juan De Jesus
27 May 2024
Liked: Amenities
Good
Juan De Jesus
Stayed 3 nights in May 2024
Response from Customer Service on 28 May 2024
Juan De Jesus, thank you for sharing your feedback! The team at Hawthorn Suites by Wyndham Naples is delighted to hear you had a good experience. We look forward to your next visit!
Corey, the team at Hawthorn Suites by Wyndham Naples is delighted to hear that Sue made such a positive impression during your stay. Her dedication truly reflects our commitment to exceptional service. We look forward to welcoming you back soon!
Love the pool area with cabanas at no cost and also enjoyed the bikes.
Kimberly
Stayed 2 nights in May 2024
Response from Customer Service on 27 May 2024
Kimberly, thank you for sharing your positive experience! Hawthorn Suites by Wyndham Naples is thrilled that you loved the pool area and complimentary cabanas. We're also glad you enjoyed the bikes. We look forward to welcoming you back soon!
Anthony, the team at Hawthorn Suites by Wyndham Naples is thrilled to hear that you found your room perfect and very clean. We're looking forward to welcoming you back soon!
Super nice customer service!!! Love the hotel. Thank you. Very recommended.
Maydelene
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Maydelene, thank you for your kind words! The team at Hawthorn Suites by Wyndham Naples is delighted to hear that you enjoyed your stay. We appreciate your recommendation and look forward to welcoming you back soon.
6/10 Okay
Jessica
Travelled with partner
18 May 2024
Liked: Staff & service
Disliked: Property conditions & facilities
No musky smell which I found many older properties have.
Thomas, it's great to hear you appreciated the friendliness and hygienic standards upheld by our team members at Hawthorn Suites by Wyndham Naples. We thank you for your feedback and hope to welcome you back in the future!
Roberto, it's a pleasure to see such positive feedback for Hawthorn Suites by Wyndham Naples. We're delighted you felt the value in your stay. We look forward to welcoming you back soon for yet another enjoyable visit!
10/10 Excellent
Maria
Travelled with family
12 May 2024
Very nice family oriented
Maria
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Maria, it's a pleasure to hear about your positive experience with Hawthorn Suites by Wyndham Naples. We're glad to know you found our establishment fitting for your family. We look forward to seeing you back for another wonderful stay. Safe travels until then.
Thank you for the fantastic rating, Melisa!It's outstanding you had such a wonderful experience at Hawthorn Suites by Wyndham Naples. We care about the satisfaction of our guests. We can't wait to see you again soon!
German, thank you for choosing Hawthorn Suites by Wyndham Naples for your recent stay. We appreciate your positive remarks regarding our well-maintained rooms. We always strive to offer a clean and comfortable environment for our guests. Your support is invaluable to us and we look forward to welcoming you back in the future.
My wife and I would definitely recommend visiting this lovely hotel.
Tracy
Stayed 1 night in Feb 2024
Response from Customer Service on 8 May 2024
Tracy, it's great to read that you and your wife enjoyed your stay at Hawthorn Suites by Wyndham Naples. We're happy to know that you found our hotel lovely. Your recommendation is highly appreciated and we look forward to serving you again in the future.
6/10 Okay
Rick
5 May 2024
Liked: Staff & service
I booked this hotel because of it's high ratings. The carpeting in the hallways was stained, rooms had holes in drywall that were patched and painted, but not very well. Fridge was dented in several spots. Bathroom could have been cleaner. The A/C buzzed loudly and was a nuisance and there was a loud argument in the parking lot that was ready to break out in a brawl. I had to call the front desk and report it. Not the equal to the high ratings. It's an old property. On a positive note, the staff was very polite and professional, as was the repair man who came to fix the buzzing in the A/C. Unfortunately, it started after midnight so we didn't get much sleep the first night. It was repaired the next day.
Rick
Response from Customer Service on 7 May 2024
Rick, we appreciate your candid feedback and sincerely apologize for any inconvenience you experienced during your stay. We regret any issues regarding the condition of the rooms and public areas. We strive to maintain a clean, comfortable environment for all of our guests, and your comments will be shared with our maintenance team to address these concerns. It's also good to hear that interactions with our professional team members provided a positive aspect to your visit. Thank you for bringing these issues to our attention.
Thank you for the 5/5 rating, Harry!It's excellent you enjoyed your time at Hawthorn Suites by Wyndham Naples so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.
Carlos, your succinct words of praise mean a lot to us at Hawthorn Suites by Wyndham Naples. We're delighted that your stay was excellent! Looking forward to welcoming you back.
Wendy, thank you for your rating of the Hawthorn Suites by Wyndham Naples. We are glad you chose to stay with us and we hope to see you again soon for another pleasant stay.
Daniela, thank you for your succinct but meaningful review! We're excited to know that your stay at Hawthorn Suites by Wyndham Naples was amazing. Looking forward to welcoming you back soon.
10/10 Excellent
Karen
27 Apr 2024
Karen
Stayed 1 night in Apr 2024
Response from Customer Service on 17 May 2024
Karen, thank you for your great rating! The team at Hawthorn Suites by Wyndham Naples is thrilled you enjoyed your stay. We're looking forward to welcoming you back soon!
Kim, it's wonderful to hear that you had a good sleep at Hawthorn Suites by Wyndham Naples. We're delighted our comfortable beds added to your positive experience. We hope to welcome you back soon.
10/10 Excellent
Daima
Travelled with family, Travelled with family and small children, Travelled with group
Daima, it's wonderful to hear that you found the Hawthorn Suites by Wyndham Naples to be neat and delightful. We appreciate your positive feedback and look forward to welcoming you back in the future.
8/10 Good
Michael
21 Apr 2024
Michael
Stayed 4 nights in Apr 2024
Response from Customer Service on 12 May 2024
Michael, we're glad to see you experienced a positive stay at Hawthorn Suites by Wyndham Naples. We hope to welcome you back in the near future. Thanks for choosing and rating us!
My family and I had a great time. The pool was a bit cold, but the kids got to enjoy it. My only complaint is that the sofa bed had a bad smell (maybe from cigarettes), but I asked for an extra sheet to cover it. The staff are excellent and treated us very well.
Ana Paula Braoyos Abrahao
Stayed 3 nights in Apr 2024
Response from Customer Service on 16 Apr 2024
Ana Paula, thank you for sharing your experience at Hawthorn Suites by Wyndham Naples. We're thrilled to hear that your family had a fantastic time. We appreciate your understanding regarding the temperature of the pool and the issue with the sofa bed, rest assured it's not our standard. It's wonderful to hear that our team members provided excellent service to make your stay enjoyable. Should you return, we aim to exceed expectations.
Lenore, it's wonderful to see your perfect rating for Hawthorn Suites by Wyndham Naples! It seems like you had a great experience. We truly appreciate your support and look forward to welcoming you back next time. Thank you!
Zofia, thank you for choosing Hawthorn Suites by Wyndham Naples and sharing your feedback. We're delighted to know that your stay was satisfactory. We strive to make every guest's experience memorable and it's wonderful to hear we met your expectations. We're looking forward to welcoming you back on your next trip to Naples.
Really appreciated the cleanliness and the friendly staff. The outdoor pool area was a lovely feature. Felt like I was at a resort. Close to many restaurants as well.
Shelley Marie
Stayed 5 nights in Apr 2024
Response from Customer Service on 11 Apr 2024
Shelley, we're overjoyed to hear that you had such a wonderful experience at Hawthorn Suites by Wyndham Naples. It's fantastic you appreciated our meticulous cleanliness, welcoming team members, and enjoyable outdoor pool area. We strive to provide a resort-like atmosphere, and it sounds like we succeeded. Thank you for choosing us for your stay and we hope to welcome you back soon!
Richard, it's delightful to know you had a great stay at Hawthorn Suites by Wyndham Naples. Our team appreciates your high rating. Looking forward to creating more memorable experiences for you on your next visit.
Thank you for the 4-star rating, John!It's great your time at Hawthorn Suites by Wyndham Naples was so pleasant! We strive for excellence so we look forward to hosting you again soon for an even better experience.Thanks again for the feedback!
The property was great. The staff were very helpful and knowledgeable. This property is about 5 miles from Down Town, 5th Street (Galleries and restaurants).
I recommend payiing the extra and getting a suite. The pool and breakfast were good too.
Stephen
Stayed 1 night in Apr 2024
Response from Evan on 8 Apr 2024
Thank you for your positive feedback!
10/10 Excellent
jean, Snellville
4 Apr 2024
jean
Stayed 3 nights in Apr 2024
Response from Customer Service on 25 Apr 2024
Jean, it's fantastic to hear you had such an enjoyable experience at Hawthorn Suites by Wyndham Naples. We appreciate your support and look forward to welcoming you back for another stellar visit.
10/10 Excellent
LIGIA
Travelled with family and small children, Travelled with pets
Ligia, thank you for your 5-star rating on Expedia! We're delighted to know that your stay at Hawthorn Suites by Wyndham Naples met your expectations. We strive to provide outstanding experiences for our guests and your feedback truly encourages us. We eagerly await your next visit!
6/10 Okay
Anna
Travelled with family
31 Mar 2024
Old
Anna
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Anna, it's disappointing to hear that our property didn't meet your expectations. We strive to maintain a comfortable and unique atmosphere, and we're sorry if you felt differently. We appreciate your feedback as it guides us to areas which need improvement. We hope you would consider giving us another opportunity in the future.
10/10 Excellent
GUSTAVO
30 Mar 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
GUSTAVO
Stayed 2 nights in Mar 2024
Response from Customer Service on 31 Mar 2024
Gustavo, thank you for your rating! It's truly rewarding to know that you had a satisfying experience at Hawthorn Suites by Wyndham Naples. We hope you will choose us for your future travels, looking forward to making your next visit as remarkable as the previous one.
Julie, it's fantastic to hear that you had such an enjoyable stay at Hawthorn Suites by Wyndham Naples. We strive to create an accommodating environment for all our guests. Looking forward to your return for another great stay.
busy road but plenty of shopping, dining and retail options.
Craig
Stayed 1 night in Mar 2024
Response from Customer Service on 30 Mar 2024
Craig, we're thrilled to hear you enjoyed the advantageous location of Hawthorn Suites by Wyndham Naples with its proximity to shopping and dining options. We appreciate your wonderful feedback and look forward to welcoming you again. Safe travels!
Jeremy, thank you for the glowing remarks! It brings the Hawthorn Suites by Wyndham Naples immense joy to hear that you had a fantastic stay. We greatly appreciate you sharing your thoughts and hope to welcome you back soon for another wonderful experience.
Rinat, it's fantastic to learn that you found your stay at Hawthorn Suites by Wyndham Naples to be excellent. We're continually striving to deliver a high-quality experience for our guests and it's always rewarding to hear such positive feedback. We look forward to welcoming you again soon.
Check in was simple. Room was clean and nice size. Comfortable beds. Decent included breakfast eggs, sausage, bagel and breads, waffles, cereal, yogurts. Not too busy which I liked perhaps because it’s closer to I75 than the city. I would stay again.
christina
Stayed 1 night in Mar 2024
Response from Customer Service on 19 Mar 2024
Christina, it's great to hear you had a smooth check-in experience and found comfort in your room at Hawthorn Suites by Wyndham Naples. We're delighted you enjoyed our inclusive breakfast and appreciated our convenient location. We're looking forward to welcoming you back in the future. Thanks for choosing us!
8/10 Good
Marisol
17 Mar 2024
Marisol
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Thanks for the 4/5 rating, Marisol!We're thrilled you enjoyed your time at Hawthorn Suites by Wyndham Naples so much! We look forward to sharing an even better experience with you soon. Have a lovely day!
10/10 Excellent
george r miko
Travelled with pets
16 Mar 2024
Super great staff, Hardy, breakfast with eggs, bacon, pancakes, sausage, muffins and gravy, orange juice, yogurt and everything clean environment spacious good location
This was our 2nd stay at this hotel. Good location. Rooms clean, comfortable and good value. Nice pool area. Wednesday evenings they offer drinks and food.
Rachel
Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Rachel, thank you for choosing Hawthorn Suites by Wyndham Naples once again for your stay. We're glad to know our prime location, well-maintained rooms, and our complimentary Wednesday evening hospitality met your expectations. We look forward to working towards making your next stay even more enjoyable. Safe travels!
Great breakfast. Friendly staff. Well maintained. We stay here every year on out way to the keys.
Lisa
Stayed 1 night in Mar 2024
Response from LeAnn, GM on 12 Mar 2024
A perfect score to celebrate! Thank you Lisa! Hope you enjoyed the remainder of your vacation. We can't wait to see you next year!
10/10 Excellent
Rachel, San Diego
Travelled with family
11 Mar 2024
Liked: Amenities
Comfortable rooms, good location.
Rachel
Stayed 1 night in Mar 2024
Response from Customer Service on 18 Mar 2024
Rachel, we are delighted at Hawthorn Suites by Wyndham Naples that you enjoyed the comfort of our rooms and appreciated our convenient location. We look forward to having the pleasure of welcoming you back in the near future.
Room needs renovation. Appliances were dirty, iron almost ruined my dress shirt, spewed out dirty black debris, dining area was not clean, puddles on coffee counter as well as floor. Couch was stained. Will NOT ever return to this property. When I addressed issues with front desk the response was tepid like they knew and didn’t really care.
Scott
Stayed 2 nights in Mar 2024
Response from LeAnn, GM on 4 Mar 2024
Hello Scott, thank you for your feedback regarding your recent stay. As you can see from our reviews, we take pride in the cleanliness and customer service of our hotel. We apologize that we missed exceding your expectations. Your concerns have been addressed with our team.