Classic Quadruple Room | Terrace/patio
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Reviews of Famalu Apartments

Famalu Apartments
Calata Ponte di Casanova 3, Naples, Città Metropolitana di Napoli

Reviews

9.2

Wonderful

Rating 10 - Excellent. 84 out of 125 reviews" "
Rating 8 - Good. 29 out of 125 reviews" "
Rating 6 - Okay. 8 out of 125 reviews" "
Rating 4 - Poor. 3 out of 125 reviews" "
Rating 2 - Terrible. 1 out of 125 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities
loved it and easy to communicate and the woman on staff very helpful. although it is a little noisy, but it is a city which is expected.
Stayed 1 night in May 2024

10/10 Excellent

Kanchana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is six minutes away from Napoli Central in a somewhat sketchy neighbourhood. It is incredibly noisy outside the property. Once you get inside the property, it’s a complete 180. The property is an absolute gem. The room had a coffee machine although I couldn’t get mine to work on day two and three of my stay. The TV was perfect for my seven year old. The bed/comforter was comfortable. Plugs near the bed which was a plus. There’s ample storage option and a mini fridge. Croissants, cracker toast, jam and Nutella was served in your room for morning breakfast. I was also given two water bottles and a peach tea beverage every day. The room was incredibly clean. The cleanest out of the six properties I stayed at in Italy. The best part about this apartment was the bathroom/shower. Lots of space. Blow dryer was strong. Touch lighting on the mirror. Two shower head options. It honestly felt like a spa room. My dislike was that it was hard to move around in our room because the bed area was smaller and our bed was on a weird angle. Other rooms could be different. The front desk is limited to the hours of 10am - 2pm so if you have issues/questions outside of those hours, it could be more difficult to get a hold of someone. Overall, I would stay here again because of its close proximity to the station, supermarket, dining options and the AMAZING bathroom.
Stayed 3 nights in May 2024
Response from Famalu Apartments on 20 May 2024
Dear guest,thank you for your positive review.If you would have informed us of the fault with the coffee machine we would have replaced it immediately, I am very sorry about what happened.We are very pleased that you enjoyed your stay and it will be a real pleasure to welcome you back to our facility.Kind regards,Famalu Apartments.

2/10 Terrible

Derek

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent $150 to stay for 14 minutes at this miserable property. I knew from the reviews that the neighborhood was sketchy, but we were fine with that. The problem was that the industrial disinfectant they used to clean the rooms was like walking into Chernobyl during the meltdown. When we brought it up to the property managers, they were very nice until we asked for our money back, at which point they said that we should have notified them that we had allergies. I don’t have allergies. I didn’t realize you had to tell someone that you had an adverse reaction to napalm and DDT and whatever else they were using to hide whatever can’t be taken care of by normal cleaning products. I hope the $150 we wasted helps you to avoid a similarly dismal fate. You’re welcome.
Stayed 1 night in May 2024
Response from Famalu Apartments on 19 May 2024
Dear guest, what you wrote seems absurd to me. Chernobyl? Seriously? All the products we use are classic scented products that are on the market and that everyone uses! You asked me for a refund, but why should I refund you? for a room that is too clean and fragrant? And what are you implying by “hiding everything that can't be eliminated by normal cleaning products”? what should we have hidden? As the owner I also came to check the room after you left and there was absolutely no excessive smell, no reason to leave the room and most of all no reason for this review! You simply found a clean, tidy and fragrant room, maybe you're not used to it I should think.It is the first time that a similar situation has happened to us, no guest has ever complained about the smell of the room and no one has ever been so rude in a review, fortunately I might add! Have a good life,Famalu Apartments.

10/10 Excellent

Victor, Oak Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior is modern and in mint condition. Great customer communication and service. Minutes walk from the central train station. The neighborhood is average but the apartment itself is very secure.
Stayed 1 night in May 2024
Response from Famalu Apartments on 20 May 2024
Dear guest,thank you for your positive review.We are very pleased that you enjoyed your stay and it will be a real pleasure to welcome you back to our facility.Kind regards,Famalu Apartments

8/10 Good

Ileana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very spacious and very clean. Had everything we needed. Huge bathroom and felt very safe.
Stayed 2 nights in May 2024
Response from Famalu Apartments on 20 May 2024
Dear guest,thank you for your positive review.We are happy that you enjoyed your stay and it will be a real pleasure to welcome you back to our facility.Kind regards,Famalu Apartments.

6/10 Okay

Julie

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Property is OK people is nice but the location not very good hard to walk with luggage’s😂
Stayed 1 night in Apr 2024
Response from Famalu Apartments. on 20 May 2024
Dear guest,thank you for your review.We are happy that you enjoyed your stay and facility.I don’t know what do you mean with “ very good hard to walk”, if you are referring to the building, it is served by lift and the apartments are on the 1st floor.Kind regards,Famalu Apartments.

10/10 Excellent

Solar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The area is a little rough but I felt safe inside the entire time. The staff is friendly and attentive. The rooms and beds were clean and comfortable.
Stayed 1 night in May 2024
Response from Famalu Apartments. on 20 May 2024
Dear guest,thank you for your positive review.We are very happy that you enjoyed your stay and our welcome.It will be a pleasure to host you again!Kind regards,Famalu Apartments.

10/10 Excellent

Krishna Chaitanya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The communication with property management was very easy and clear. Apartment is very well maintained. Less than 10mins walk from/to central station.
Stayed 2 nights in Apr 2024
Response from famalu apartments on 22 Apr 2024
dear guest thank you so much for your good review!

10/10 Excellent

Anniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice and clean apartment, love it, would come back any time!
Stayed 2 nights in Apr 2024
Response from famalu apartments on 22 Apr 2024
dear guest thank you so much!!!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from famalu apartments on 17 Apr 2024
thank you!!

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice to have extra seating area. Good size grocery shop next door. Handy washing machine. Very comfy double bed. Lovely extras of breakfast bits and a traditional Easter gift as well. Most of all, great, helpful communication with the owners. Definitely would use again.
Stayed 3 nights in Mar 2024
Response from famalu apartments on 17 Apr 2024
thank you so much your very review!!

10/10 Excellent

Gurbeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They place to stay was very nice and a close walk to the train station. The traffic noises at night were very loud but overall a very pleasant stay!
Stayed 1 night in Apr 2024
Response from famalu apartments on 17 Apr 2024
thank you!!

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t think about it, book it. Very easy to check into, the hospitality was immaculate. Would highly reccomend this property to anyone!
Stayed 2 nights in Apr 2024
Response from famalu apartments on 17 Apr 2024
thank you very much!!

10/10 Excellent

Calvin

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Mar 2024
Response from famalu apartments on 17 Apr 2024
thank you!!

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice apartment
Stayed 1 night in Mar 2024
Response from famalu apartments on 17 Apr 2024
thank you!!

8/10 Good

Wei

Stayed 4 nights in Feb 2024

10/10 Excellent

chin ling

Stayed 2 nights in Jan 2024

10/10 Excellent

Alex

Stayed 2 nights in Dec 2023

10/10 Excellent

Lars Henrik

Stayed 3 nights in Dec 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay in Napoli!
Loved this place! One of my favorites during my month long trip traveling Italy. The neighborhood and traffic were loud but I closed the windows played music and enjoyed the comfort and amenities. Kitchen and bedroom were perfect. The people who ran the place were the best part! Would absolutely stay here again!
Stayed 2 nights in Nov 2023

8/10 Good

Stella

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place and attention. Recommendable!
Stayed 1 night in Nov 2023
Response from famalu apartments on 14 May 2024
thank you so much!!

8/10 Good

Stella

Stayed 1 night in Nov 2023
Response from famalu apartments on 14 May 2024
thank you!!

8/10 Good

gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great locatio Clean but they did not give us a bedspread or blanket for the night
Stayed 1 night in Nov 2023

10/10 Excellent

Piero

Stayed 2 nights in Oct 2023

10/10 Excellent

Daniel, Sanford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious rooms with an easy check-in process.
Stayed 2 nights in Oct 2023

10/10 Excellent

Marie-Hélène

Stayed 5 nights in Oct 2023
Response from famalu apartments on 14 May 2024
thank you so much!!

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did a two-week EU vacation and this was our last stop. We have been staying in hotels until our two nights here at the Famalu Apartments. Our train came in a little late but our host was very nice to wait for us to arrive so that we could check in. Although The entrance was a little hard to find, It was easy to access the building and apartment via key code. Overall staying here was a nice change in pace for us. We had a chance to really see what it was like actually to live in an apartment in Italy. The apartment was very clean and modern. After walking around Naples, we were able to stay in, relax, and cook ourselves some dinner. This apartment had everything we needed to feel at home The city area in Naples wasn't the best, but staying in this apartment was very pleasurable.
Stayed 2 nights in Oct 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment is lovely, in great condition, well equipped and awesome size as well. Area not so tourist-friendly, especially at night. Building and the apartment itself seem very safe though. A bit inconvenient in regards to public transport, but the street to the train station is walkable. Very close to the airport as well.
Stayed 2 nights in Oct 2023

10/10 Excellent

Dipika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place with great location, room was super clean and the reception lady Marilu was very responsive, helped us with all our questions and recommended us with food places and places to visit, also booked a taxi for our early morning flight at 4am. I highly recommend this place, it is just 5 mins walk from Napoli train station and super close to buses, tram and metro. The only thing I would like to share is that the shower was very small, everything else was 10/10.
Stayed 2 nights in Oct 2023

10/10 Excellent

Maria Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, great communication (fast and cordial). Charming room, clean and comfy, 5 minutes walk to train station.
Stayed 1 night in Oct 2023

10/10 Excellent

SeungHyun

Stayed 3 nights in Sep 2023
Response from Famalu Apartments on 3 Oct 2023
THANK YOU VERY MUCH!!!

8/10 Good

Oscar

Stayed 4 nights in Sep 2023

10/10 Excellent

Stephen

Stayed 4 nights in Sep 2023
Response from Famalu Apartments on 3 Oct 2023
THANK YOU VERY MUCH!!

10/10 Excellent

Rafik

Stayed 4 nights in Sep 2023
Response from Famalu Apartments on 28 Sept 2023
thank you very much!!

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from FAMALU on 28 Sept 2023
THANK YOU!!

10/10 Excellent

SERGIO

Stayed 1 night in Sep 2023
Response from FAMALU on 28 Sept 2023
THANK YOU VERY MUCH!!!

8/10 Good

Nissanka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. But the area was not.
Stayed 2 nights in Sep 2023
Response from FAMALU on 28 Sept 2023
THANK YOU!!

10/10 Excellent

Laurecilda

Stayed 2 nights in Sep 2023
Response from FAMALU on 28 Sept 2023
THANK YOU VERY MUCH!!!!

10/10 Excellent

Erica

Stayed 1 night in Sep 2023
Response from Famalu apartments on 19 Sept 2023
Thank you very much!!

8/10 Good

Alistair

Stayed 1 night in Sep 2023
Response from famalu on 28 Sept 2023
thank you!!

10/10 Excellent

callum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very clean, great air conditioning and facilities. Would definitely stay here again.
Stayed 3 nights in Aug 2023
Response from famalu on 28 Sept 2023
thank you very much!!

6/10 Okay

vicky

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The apartment is very cute, clean and has everything you could need. The host is incredibly responsive and helpful at all hours. While the apartment inside is nice, the building is old and gross. The neighborhood felt unsafe and really gross Great option for low budget
Stayed 1 night in Aug 2023
Response from Famalu on 21 Aug 2023
dear guest, we are waiting for you to pay the tourist tax, your behavior is incorrect, and also your review after our availability, this is really disgusting!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Napoli an ideal location to access the south west
Located close to the station however we have never experienced such dirty dodgy streets the apartment is well equipped. The shower door is tight on entry. The accommodation is let down by its surrounds only thing good outside it’s the supermarket next door
Stayed 3 nights in Aug 2023

10/10 Excellent

aleksandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great gem in Naples
very helpful staff, room as described... clean, modern, city comforts at best. The neighbourhood can be a bit sketchy especially at night but we cant fault the hotel - in fact we stayed there twice already. and if we are back in Naples we will definitely book again.
Stayed 1 night in Aug 2023
Response from Famalu Apartments on 7 Aug 2023
Hi Aleksandra, thank you for your positive review! It was a pleasure to host you in our structure for 2 times. We are very pleased that you enjoyed your stay at Famalu Apartments. We hope to welcome you back soon!

10/10 Excellent

Jorge

Stayed 2 nights in Jul 2023
Response from famalu on 28 Sept 2023
THANK YOU VERY MUCH!!!

10/10 Excellent

Louise

Liked: Cleanliness, property conditions & facilities, room comfort
I arrived very late and received all the codes to gain entrance. Easy! We were treated to lovely snacks too!
Stayed 1 night in Aug 2023
Response from Famalu Apartments on 7 Aug 2023
Hi Louise, thank you for your positive review! It was a pleasure to host you in our structure. We hope to welcome you back soon!

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Really nice, comfortable, little spot. Staff very friendly and helpful.
Stayed 1 night in Jul 2023
Response from Famalu on 2 Aug 2023
Thank you very much!!!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing accomadation and lovely attentive and generous host. Perfect room to explore Naples as it’s right by the station. The room was cleaned everyday and a good size breakfast. I definitely recommend booking this brilliant place.
Stayed 3 nights in Jul 2023
Response from Famalu Apartments on 27 Jul 2023
Dear Guest, thank you for your great review.It was a pleasure for us to host a respectful and polite person like you, we hope to welcome you again soon!Kind regards,Famalu Apartments.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Famalu Apartments on 18 Jul 2023
Dear guest, thank you for this positive review of our apartments!Kind Regards,Famalu Apartments.

10/10 Excellent

Irma

Stayed 3 nights in Jul 2023
Response from Famalu Apartments on 2 Aug 2023
thank you!!!