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Reviews of Hotel Troy Nairobi

3 out of 5
Hotel Troy Nairobi
73 Magadi Road, Nairobi

Reviews

8.0

Very good

Rating 10 - Excellent. 50 out of 128 reviews" "
Rating 8 - Good. 41 out of 128 reviews" "
Rating 6 - Okay. 21 out of 128 reviews" "
Rating 4 - Poor. 8 out of 128 reviews" "
Rating 2 - Terrible. 8 out of 128 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Megan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff and beautiful grounds. Highly recommended.
Stayed 1 night in Nov 2023

2/10 Terrible

Beverley

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Katherine

Stayed 3 nights in Jun 2023

4/10 Poor

Rebecca

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We were so disappointed in the Hotel Troy, we left after one night. Many things were broken in my room, there were ants crawling all over the floor. The staff were very pleasant but way too few, so service was quite poor. Tea at breakfast the next morning took one hour to receive. I tried numerous times through emails and phone calls to speak with hotel management but still have not heard back from anyone regarding my concerns. I hope they'll do better! It's a pretty property.
Stayed 3 nights in Feb 2023

6/10 Okay

Virginie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The cottage room was nice and pretty, with a little common area with couches and a kitchenette. The double room on the other side, not so much. Very hard to sleep because of the dogs barking or wimping most of the night and very basic room. The place is sadly run down, garden might have been beautiful in the past but could use some maintenance and the dining room is cold and unfriendly. Food was not the best we had. Still a good option if you just want a room to sleep and don’t want to spend too much. This is also conveniently located next to the elephant orphanage, the giraffe center and Nairobi National Park.
Stayed 1 night in Aug 2022

6/10 Okay

Helen

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Just an average hotel
The checkin process was disappointing as they couldn’t find my reservation for a while. Internet is very spotty. Staff are friendly but everything else was mediocre.
Stayed 1 night in Mar 2022

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for tucked away relaxing stay
This came recommended to me by a new acquaintance. Highly recommend for an out of the way, tucked in a wooded area to truly relax away from the city center. Near the national park, BOMAS, and regional Wilson Airport. Great service. Internet is intermittent, but manageable within the main reception/restaurant area and rooms above. Very clean!
Stayed 1 night in Feb 2022

8/10 Good

Maria

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service at Troy hotel
The stay was great and the staff were very friendly. We had a nice relaxing day round the pool. The cottage was spacious and the setting was beautiful in the shade of the trees
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was good.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It is like a disco, loud noise day and night. I chose the hotel because it is secluded and promised to be quiet, but the opposite is true.
Stayed 1 night in Dec 2020

10/10 Excellent

Khipani

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely stay
Homely as usual. A few good changes all around. Food was fantastic. Staff were very friendly.
Stayed 1 night in Oct 2020

8/10 Good

susan diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, helpful staff
Hotel Troy is in a convenient location near Galleria Mall and Nairobi National Park. The staff is very welcoming and helpful, although their service in the restaurant was very slow and inattentive. Rooms were clean and comfortable and it was clear that they aim to please their customers. We enjoyed our stay and if in the area will definitely stay again.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2019

8/10 Good

Josette, San Diego

Liked: Staff & service
Disliked: Cleanliness
It’s very lush and pretty. The food was excellent.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it is in a quiet and serene location away from chaos and noises of Nairobi conducive especially if you want to recharge
Stayed 1 night in Aug 2019

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, hope to return!
Stayed 2 nights in Aug 2019

6/10 Okay

Emma

Liked: Staff & service
Stayed 3 nights in Aug 2019

10/10 Excellent

Bruce

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel for the price and the area. Staff was super friendly. We had to book another night earlier in our trip as well and the staff was very accommodating. Meals were good and food prices were very reasonable.
Stayed 1 night in Jun 2019
Response from Chris Karugu on 12 Jun 2019
Dear Bruce, We really appreciate your feedback so as to enable us to improve on our services to you and other future guests. Thank you and we welcome you back anytime in the future. Warm regards, Management team.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice environment, beautiful location, nice staff. The 200 meters of the road to the hotel is quite bumpy. Would be nice if some sand was put into the holes in the road.
Stayed 1 night in May 2019
Response from Chris Karugu on 12 Jun 2019
Dear Sir/ madam, We appreciate your feedback on your stay with us and we are working on getting the county government to upgrade the road to the hotel. Thank you for staying with us and we welcome you to try our services anytime. Warm regards, Management Team

10/10 Excellent

Ronda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!!
Our stay was great..,the service, the cleanliness of the rooms and the quality of the food was amazing! Highly recommend this Hotel!
Stayed 6 nights in Apr 2019
Response from Chris Karugu on 12 Jun 2019
Dear Ronda, We really appreciate your feedback on your stay with us, and we welcome you back anytime in the future. Thank you so much. Warm regards, Management team.

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is ideal being close to Nairobi National Park Jomo International Airport and many other attractions. The hotel is small with a few rooms and several cottages. It feels more like a guesthouse or B&B. Staff are outstanding. Beds and pillows are very comfortable and the rooms we stayed in were spacious.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best value hotel that we encountered in seven weeks in east Africa. The staff was impossibly friendly and helpful, the location was serene and peaceful while close to attractions, breakfast was great. Top recommendations.
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is secluded by a long drive and security gate. Security checks you in and out. Restaurant on site was very good. Staff is very attentive. We changed rooms to a larger room in the main building with no issue. The property is very quiet and well maintained.
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location and service....room much bigger than pictures...delicious breakfast...close to all the Karen attractions...a true bargain
Stayed 2 nights in Dec 2018

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Wonderful! Hotel staff is amazing and like family. They go out of their way to care for you and help in any way they can.
Stayed 4 nights in Nov 2018

8/10 Good

susan diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place Near Nairobi Game Park
We were a group of 10 staying in 2 cottages and the staff very gladly accommodated by putting an extra bed in each cottage. It was clean and comfortable. They packed us a great breakfast, since we had to leave very early. It was very near the game park so we could get an early start. Enjoyed our stay.
Stayed 1 night in Aug 2018

10/10 Excellent

Peter

Fab accommodation in Nairobi
Incredibly good value for money. Very friendly and helpful staff. Excellent food and service. Well located for getting to airport without traffic hassle.
Stayed 2 nights in Aug 2018

2/10 Terrible

Nick, Los Angeles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Got there after traveling 10 hours and they informed me that they decided to stop selling beer or wine when we picked the hotel partly because we knew we would want that after a long journey No apology and no explanation Totally not worth $140/night for a tiny, dirty, mosquito filled room Not happy!
Stayed 1 night in Aug 2018

10/10 Excellent

Khipani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Splendid
Brilliant welcoming service once again. Early check in a plus. Friendly staff. Clean rooms. Good food.
Stayed 2 nights in Jul 2018

8/10 Good

Norma, Nashville TN

Liked: Cleanliness, staff & service, room comfort
Hotel Troy in the famous Karen neighborhood
Hotel Troy has many options as a safe yet secluded seeming spot in the famous Karen neighborhood of Out of Africa fame. It's an easy, quick, and beautiful walk past a plant nursery to the Galleria shopping mall. The room offered at a base-rate of about $50 US was simple and comfortable. The cottage suites at a higher rate are lovely. The food was okay and not expensive. The friendly staff and owners make Hotel Troy special. Everyone is helpful and welcoming.
Stayed 1 night in Jun 2018

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT RECOMMENDED
I DO NOT RECOMMEND this hotel due to the fact money (Totaling £150) was taken from our double locked room (No safe provided in the room) while we were downstairs having breakfast on our first morning, where the staff were happy to engage us in conversation. I did notice a cleaning cloth left in the room on our return from breakfast but didn't think anything of it as we had planned to go out immediately after breakfast. I did not notice the stolen money until check out the next morning when paying the Safari company we had booked. I have contacted the hotel regarding this matter. They claim no entered the room or took the money. I know this is not the case.
Stayed 2 nights in Sep 2017
Dear Sir, We reviewed the email with your complaint and we are saddened for your loss of money but as we explained you did not loose that money through any of our staff. We reviewed the CCTV and our housekeeping team did not enter your room until after you left for the day, as is hotel policy. You explained in your email how you suddenly found your bag with all your money had moved from inside your closed suitcase to the table with a rag on it. This is an automatic red flag however you did not bother to count your money or contact management immediately you found your bag had "moved". We have never had a situation of missing items and our staff have been with us for many years without incident. We were unable to refund you because unfortunately your explanation and conclusion that one of our staff did it does not add up. We hope you managed to figure out what went wrong but I can assure you we have honest staff with families that depend on them and they would not jeopardize their only job. We wish you the best and welcome you back to Troy. Sincerely, The Management team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel Troy
Hotel is in a nice quiet location, close to transport and in walking distance to a nice mall. The facilities are sufficiently comfortable, the hotel staff are just lovely. They are warm, welcoming and friendly. I will return to Hotel Troy.

6/10 Okay

Margaret

Liked: Cleanliness, staff & service
Could be very good need to put fans in rooms .
A little like faulty towers ! Especially in the restaurant ,staff were lovely and did all they could to help you .Good area to see giraffe. Centre ,elephant orphanage ,crocodile farm and the national park if you want a game drive .

10/10 Excellent

MAUREEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Little Gem
I loved this little hotel on the edge of Nairobi National Park. It has a friendly, comfortable atmosphere; rooms with big beds, phone, wi-fi, tv and large en suite shower rooms - all the essentials for modern life, without unnecessary frills. It is a pretty group of buildings at the end of a long, tree-shaded private lane off a main Nairobi highway. There is a quiet, pretty garden and a little swimming pool and the staff are cheerful and helpful. I was not up to eating much, so the chef made me a delicious chicken broth specially. Inexpensive and friendly, this is the perfect place from which to recover from a long arrival flight, or to relax after the dusty excitement and bumpy explorations of safari for a day, or two before departure.

10/10 Excellent

jules, Chichester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover in Nairobi
Only stayed 1 night before an early flight. Lovely little hotel with pretty garden and nice pool. Very happy, helpful staff. Good food, nice room, very comfortable bed.

8/10 Good

dr insiya hakimuddin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Christoffel

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible place
Worst hotel I have ever stayed in. These people should not be in the hospitality industry.

10/10 Excellent

JOOSUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfort stay and good access to CBD
The environment around the hotel was peaceful and nice. Moreover, the location was very convenient as it has good access to CBD and Karen as well. There are several schools nearby including Catholic University, so I feel safe and relaxed when walking around.

2/10 Terrible

Verified traveller

Disliked: Property conditions & facilities, room comfort
Hotel Suttle over Change
Driver want to wait in some mall , asked him to come back but he waited , and charge for Time !!! Why should I paid for his time ?! He did not want to go back Hotel ?!

10/10 Excellent

Nicole, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In Nairobi? Stay at Troy!
I had the most wonderful time at Hotel Troy Nairobi! The rooms are simple but clean, the ground are very well kept and the pool area is a perfect place to lounge and read a book or check your email. The staff goes above and beyond for their guests and I felt like I was at home while at Hotel Troy Nairobi. I will absolutely be staying here again the next time I travel to Kenya! Shout outs to Chris, CeCe, Lucy, Joseph and Maxine!! They were all so warm and hospitable! Excellent location from the airport (you can bypass going downtown Nairobi) You are ten mins away from the David Sheldrick Elephant Orphanage, Giraffe Centre and right across from Nairobi NP

8/10 Good

Christian

Liked: Staff & service, room comfort

10/10 Excellent

Evie, Dalls, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Troy is a home away from home.
This reasonably priced hotel provides security and personable care. The staff is like family, they will care about and for you. The rooms are comfy and clean. It fulfilled our purpose: a home to leave from and return to after various safari experiences. I recommend it if you are not looking for fancy and unnecessary luxuries.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and pleasant,
Very nice tranquil setting. Way off the main road, so is quiet. Very nice staff. Near Nairobi National Park, Elephant Orphanage. Rooms are basic but clean. Big hardy breakfast included. Great value. Recommended.

6/10 Okay

Jennifer, Kijabe, Kenya

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A bit different than the photos
Both the room and the pool were quite a bit smaller than they are made to look in the photos. The staff was super nice and accommodating. When we mentioned that the photo on the internet showed a small table and chairs in the room but this room did not have one, they brought a table and chairs for us. The cottages they have look quite lovely and much larger, but also much more expensive. The beds were a bit hard. The dinner service was very slow, but breakfast was very good with excellent service - a very nice buffet. If you want a reasonably priced place with a good breakfast and don't mind basic, this is a good place.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice but expensive
Hotel is nice and it's on the safe place. A bit expensive as compare what they are providing on the rates. Toilets needs to upgraded. Road to the main entrance to the hotel need to be maintained and renovated.
road ro troy

8/10 Good

Wendy, Phoenix

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1st motel experience in Nairobi
We arrived late. Someone was there to check us in. Room was smaller than I expected but clean. Had trouble with hot water and was given alternate room to shower. Breakfast was very good. Staff cooked earlier than regular hours as we were scheduled to go on safari. Staff very friendly and helpful.

2/10 Terrible

Mrs Angela R, Chester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't bother booking here, it's a nightmare !
Absolutely ABYSMAL hotel which I could not bear to stay in, thereby losing the full 2 nights' payment. It was dilapidated, sink blocked, drab, unkempt, mildewy-smelling and in no way inviting. From a distance the pool looked as if water would be unsafe to swim in. Booked in, booked right back out. Had looked at supposedly the best rooms and each was awful and unclean.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Was extremely pleased with my stay. Staff were friendly and helpful. Food at the restaurant was good (service was a little slow). The facilities were all well maintained and clean.