In-room safe, desk, iron/ironing board, free WiFi

Reviews of Princess Garden Hotel

3.5 out of 5
Princess Garden Hotel
3-13-31, Sakae, Nagoya, Aichi-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 401 out of 1000 reviews" "
Rating 8 - Good. 364 out of 1000 reviews" "
Rating 6 - Okay. 169 out of 1000 reviews" "
Rating 4 - Poor. 41 out of 1000 reviews" "
Rating 2 - Terrible. 25 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Honorio

Travelled with family
Liked: Cleanliness, staff & service
Wifi was bad other than that allbis well
Stayed 2 nights in Mar 2024

10/10 Excellent

LEE CHEE WEI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Itaba

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good.
Stayed 1 night in Jan 2024

8/10 Good

Haidong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
large room
Stayed 1 night in Jan 2024

6/10 Okay

Mayumi

Liked: Cleanliness
Disliked: Property conditions & facilities
Con: It was construction projects on entrance areas, it’s very inconvenient. Difficult to find the entrance. I asked a taxi to male receptionist, he wasn’t so nice. He didn’t give me all information, so I waited outside (cold) for a while. Pro: A restaurant inside of hotel was good. The room was good for price. Good shopping area in walking distance.

8/10 Good

Chirantha

Stayed 2 nights in Dec 2023

10/10 Excellent

Christopher

Stayed 2 nights in Dec 2023

8/10 Good

Bui

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023

10/10 Excellent

Gary

Stayed 3 nights in Sep 2023

2/10 Terrible

Forhad

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Conditions not user friendly.
Stayed 3 nights in Aug 2023

8/10 Good

Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for the price. Very quiet. Staff are excellent. Could use better laundry facilities.
Stayed 4 nights in Jul 2023
Response from Front staff on 14 Jul 2023
Thank you for using Princess Garden Hotel this time. Thank you again for your valuable feedback. Thank you very much for your compliment. We will continue to do our best to satisfy our customers. Please use our hotel when you come to Nagoya. Thank you very much for this time. Princess Garden Hotel front desk

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This place was awesome. The staff were amazing. We arrived drenched in sweat from walking in the summer heat and the staff just kept offering to help us. We were too early to check in, but they staff helped to keep our luggage and gave us private space to change out of our clothes. Highly recommend this place. Its close to all the shops/ station, lots of restaurants around, and the facilities are great.
Stayed 2 nights in Jun 2023
Response from Front staff on 14 Jul 2023
Thank you for using Princess Garden Hotel this time. Thank you again for your valuable feedback. Thank you very much for your compliment. We will continue to do our best to satisfy our customers. Please use our hotel when you come to Nagoya. Thank you very much for this time. Princess Garden Hotel front desk

8/10 Good

Connor

Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closed to everything! I would stay here again
Stayed 3 nights in May 2023
Response from Front staff on 31 May 2023
Thank you very much for using Princess Garden Hotel this time. Thank you again for taking the time to post your valuable comments. Thank you very much for your compliment. We will continue to do our best to satisfy our customers. Also, when you come to Nagoya, please use our hotel. Thank you very much for this time. Princess Garden Hotel front desk

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wish this hotel has gym or Onsen on site.
Stayed 3 nights in May 2023

8/10 Good

Tomoko

Stayed 9 nights in May 2023
Response from プリンセスガーデンホテル フロント 一同 on 26 Jun 2023
この度はプリンセスガーデンホテルをご利用頂き誠にありがとうございます。貴重なご意見をいただきまして重ねて御礼申し上げます。これからもお客様にご満足いただけるよう最善を尽くしてまいります。名古屋にお越しの際はぜひ当ホテルをご利用ください。この度は誠にありがとうございました。プリンセス ガーデン ホテル

6/10 Okay

JORGE I.

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
They are very strict in the check inn. It’s at 3 pm on the dot.

10/10 Excellent

Hin Pei Mark

Stayed 1 night in Apr 2023
Response from プリンセスガーデンホテル フロント一同 on 5 May 2023
この度はプリンセスガーデンホテルをご利用いただき誠にありがとうございます。お褒めの言葉をいただき、誠にありがとうございます。これからもお客様にご満足いただけるよう努めてまいります。名古屋へお越しの際は当ホテルをご利用ください。この度は誠にありがとうございました。プリンセス ガーデン ホテルのフロントデスク

6/10 Okay

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Bustling downtown location with lots of nightlife and restaurants if that’s what you’re looking for. Not great for big suitcases as you have to use stairs/up-only escalator to get to reception. But the big problem was the wifi! Terrible connection both in my room and in the common areas. That was a big issue for me and had the wifi been fine my score would be higher.
Stayed 2 nights in Apr 2023

10/10 Excellent

Berdiev

Stayed 1 night in Apr 2023
Response from プリンセスガーデンホテル フロント一同 on 5 May 2023
この度はプリンセスガーデンホテルをご利用いただき誠にありがとうございます。貴重なご意見をご投稿いただき、重ねてお礼申し上げます。お褒めの言葉をいただき、誠にありがとうございます。これからもお客様にご満足いただけるよう努めてまいります。また、名古屋にお越しの際は当館をご利用くださいませ。この度は誠にありがとうございました。プリンセス ガーデン ホテルフロントデスク

10/10 Excellent

Kieu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2023
Response from Front staff on 23 Mar 2023
Thank you very much for using Princess Garden Hotel this time. Thank you again for taking the time to post your valuable comments. Thank you very much for your compliment. We will continue to do our best to satisfy our customers. Also, when you come to Nagoya, please use our hotel. Thank you very much for this time. Princess Garden Hotel front desk

8/10 Good

MAIKO

Liked: Staff & service
Stayed 1 night in Aug 2022
Response from プリンセスガーデンホテル フロント一同 on 31 Aug 2022
この度はプリンセスガーデンホテルをご利用くださいまして、誠にありがとうございます。また貴重なお時間にご投稿もくださいまして、重ねてお礼申し上げます。お褒めのお言葉をいただきまして誠にありがとうございます。頂いたお言葉に恥じぬよう、サービスの向上に努めて参ります。また名古屋にお越しの際はぜひ当館をご利用いただけますようお願い申し上げます。この度は誠にありがとうございました。またのお越しを心よりお待ちしております。

10/10 Excellent

Leya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the price. Larger rooms, helpful staff, clean, in a neighborhood surrounded by tons of restaurants and shops. A bit hard to get to with public transit.
Stayed 1 night in Jul 2022
Response from プリンセスガーデンホテル フロント一同 on 25 Jul 2022
Thank you for using Princess Garden Hotel. We would also like to thank you again for your valuable time. Thank you for your compliment. We will do our best to improve our service so as not to be ashamed of your words. We kindly ask you to use our hotel when you come to Nagoya. Thank you very much for this time. We look forward to seeing you again.

8/10 Good

Takei

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from プリンセスガーデンホテル フロント 一同 on 22 Jul 2022
この度はプリンセスガーデンホテルをご利用くださいまして、誠にありがとうございます。また貴重なお時間にご投稿もくださいまして、重ねてお礼申し上げます。 お褒めのお言葉をいただきまして誠にありがとうございます。 頂いたお言葉に恥じぬよう、サービスの向上に努めて参ります。 また名古屋にお越しの際はぜひ当館をご利用いただけますようお願い申し上げます。 この度は誠にありがとうございました。 またのお越しを心よりお待ちしております。

10/10 Excellent

Jaeyun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s located in the center of Sakae, easy walk from the subway lines, and everything is around this hotel. I found it funny how body wash, shampoo, conditioner bottles get randomly swapped positions— I’m sure this isn’t intentional but something to look out for (don’t be like me who accidentally put body wash on my hair thinking it was shampoo). other than that, everything you need is in this hotel! Very clean! Friendly staff!
Stayed 4 nights in May 2022

10/10 Excellent

THERESA

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Kei

Stayed 1 night in May 2022

8/10 Good

Chance

Liked: Cleanliness, property conditions & facilities
Staff was incredibly polite, room was clean. Air conditioner is weak.
Stayed 1 night in May 2022

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and silent in a very good location.
Stayed 1 night in May 2022

8/10 Good

Sergio

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from フロントスタッフ on 1 Nov 2021
この度はプリンセスガーデンホテルを御利用いただき、 誠にありがとうございます。 御満足いただけていれば幸いです。 今後ともお客様にとってより過ごしやすいホテルを目指してまいりますので、 よろしければ次回の御利用も御検討くだだいませ。

10/10 Excellent

Yumi Suzuki

Stayed 11 nights in Jan 2021
Response from フロントスタッフ on 27 Jan 2021
いつもプリンセスガーデンホテルを御利用いただき、 誠にありがとうございます。 高評価を賜り、感謝の言葉もございません。 頂いた評価に見合ったホテルであり続けられるよう、 より一層設備改善・サービス向上に励んでまいります。 また近くにお越しになる機会がございましたら、 当館の御利用を御検討いただければ幸いです。

10/10 Excellent

Earl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from フロントスタッフ on 27 Sept 2020
この度はプリンセスガーデンホテルを御利用いただき、 誠にありがとうございます。 高い評価を賜り、大変恐縮でございます。 頂いた評価に見合ったホテルで在り続けられる様、 今後とも設備保持とサービス向上に邁進いたしますので、 よろしければ次回の御利用も御検討くださいませ。

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!!!!
So good I don’t want to tell anyone about it😁
Stayed 1 night in Mar 2020
Response from フロントスタッフ on 19 Mar 2020
Thank you for your stay. Please come again if you like.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel in a great location. Lots of near by restaurants and nightlife. It's only about a 10-15 minute walk to Osu Kannon temple and the Osu shopping district. There is also a cute little hedgehog cafe directly next door. The hotel itself is very nice too. Everything was clean and comfortable. The room was quiet and staff was very friendly. All around it was a good experience.
Stayed 3 nights in Feb 2020
Response from フロントスタッフ on 13 Feb 2020
This time we received your visitors to Princess Garden Hotel, I sincerely thank you. Also if you have come opportunity to close, Not please come and visit us to the hotel.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the property’s fault-Was in a smoking room and hated it! If you’re not a smoker, avoid smoking rooms at all cost!!
Stayed 1 night in Dec 2019
Response from フロントスタッフ on 12 Jan 2020
Thank you for your stay. If you tell us in advance that you want to stop smoking, you will be given a non-smoking room. Thank you.

6/10 Okay

Rajkumar

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
Generally okay. Not very clean. Toilet fittings and flush weren't working properly.
Stayed 3 nights in Dec 2019
Response from フロントスタッフ on 5 Jan 2020
We apologize for the inadequate restroom. We will check immediately and make improvements. Thank you for pointing out.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We booked a room for 2 adults and 2 young children but there were only towels for 2 guests in the room. When we called the front desk to ask for 2 additional towels, the first response was "no, not possible". We had to explain why we needed the additional towels before they decided to give only 1 more towel....and then the next round of negotiations had to start all over again. This happened for each of the 3 nights we stayed there. Other than that, the room was suitably sized for a small family. At the hotel entrance, there is only an escalator (usually up-riding) and it is not wheelchair friendly for guests who need the wheelchair for mobility reasons.
Stayed 3 nights in Dec 2019
Response from フロントスタッフ on 31 Dec 2019
Sorry for the lack of guidance. We were not able to fully explain that the amenity for children sharing a bed was not included in the price. We sincerely apologize for any inconvenience.

10/10 Excellent

Sugiyama, Shizuoka

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For Me it’s a very convenient location for any tourists.The room was very comfortable,the staff was very kind and accommodating to everyone.
Stayed 1 night in Dec 2019
Response from フロントスタッフ on 29 Dec 2019
Thank you very much for your stay. Please come again if you like.

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from フロントスタッフ on 20 Dec 2019
この度はプリンセスガーデンホテルを御利用頂き、 誠にありがとうございます。 御満足頂けまして大変嬉しく思います。 当館の施設及びサービスが、 お客様の日頃の疲れを癒す一助となっていれば幸いです。 お客様に末永く御愛顧頂く事を目指して、 今後とも施設・サービスの充実に努めて参りますので、 よろしければ次回の御来館も御検討下さいませ。

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Convenient Location & Great Services!
The room was consider spacious in a hotel in Japan. I enjoyed my stay and the staff at the hotel were very friendly. One thing to improve will be cleanliness. I noticed that on the day I checked in there were hairs in the bathtub and the sink. Other places were clean. Also, the location was quite convenient (about 10 minute walk to Sakae Station). Next time I’m in Nagoya I would stay here again.
Stayed 3 nights in Nov 2019
Response from フロントスタッフ on 22 Nov 2019
I apologize for the lack of room cleaning. We will improve the check so that customers can use it comfortably. I kindly thank you.

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from フロントスタッフ on 21 Nov 2019
この度はプリンセスガーデンホテルを御利用頂き、 誠にありがとうございます。 御満足頂けていれば幸いです。 お客様に最高の御満足をお届けする事を目指し、 施設改善とサービスの充実に邁進致しますので、 今後ともプリンセスガーデンホテルを宜しくお願い致します。

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Sakae Station.
Stayed 1 night in Nov 2019
Response from フロントスタッフ on 13 Nov 2019
Thank you for your stay. Please come again if you like.

10/10 Excellent

noritaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from フロントスタッフ on 2 Oct 2019
この度はプリンセスガーデンホテルに御滞在頂き、 誠にありがとうございます。 御満足頂けて大変光栄でございます。 次回、次次回とお客様にお越し頂ける様、 施設・サービス共に充実させて参りますので、 よろしければまた当館を御利用下さいませ。 お客様にお会いできる日を、 スタッフ一同楽しみにお待ちしております。

2/10 Terrible

YU

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
金返せよ
外国人上司のために 禁煙室を予約したのに 何も連絡せずに 喫煙室出された??!! 日本に来て以来 最悪なホテルですとコメントされました。
Stayed 2 nights in Sep 2018

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good location. Clean. Nice sized rooms. Helpful staff.
Stayed 2 nights in Aug 2018

4/10 Poor

なおみ

一見綺麗なのですが、埃がいっぱいでした。部屋のシャワーカーテンがとっても臭かったです。
Stayed 1 night in May 2024

8/10 Good

とおる

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Mix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
位置旺中帶靜,榮站步行到酒店大約10分鐘,樓下有多間便利台,晚上宵夜也有很多選擇,店舖關門時間有一些更是零晨,一蘭也只是3分鐘路程。 酒店設有大浴場,雖然不是很大,旦喜歡浸浴人士可能會喜歡,留意是上酒店有一層樓梯,附有一條扶手電梯,但Check Out時扶手電梯往上,所以要自行搬行李落去。