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Phoenix Hotel

3.5 star property
Comfortable hotel with a shuttle to the slopes

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Photo gallery for Phoenix Hotel

Free WiFi, bed sheets
Exterior
Bar (on property)
Bathroom sink
Food and drink
Reviews
9.4

Exceptional

Popular amenities

  • Breakfast includedBreakfast includedBreakfast included
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
4690-2 Hokujo, Hakuba, Nagano, 399-9301
  • Popular LocationHakuba Happo-One Ski Area10 min walk
  • Popular LocationHappo-one Adam Gondola10 min walk
  • Popular LocationHappo One Sakka Ski Lift13 min walk
  • AirportMatsumoto (MMJ-Shinshu - Matsumoto)90 min drive

Most relevant reviews

ExperimentalCarousel

10/10 Excellent

Great little hotel. Very friendly and accommodating staff. Good amenities and comfy futons (we had the superior triple r...
Feb 19, 2019
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Room options

View all photos for Deluxe Twin Room (Triple Room)

Free WiFi, bed sheets

Deluxe Twin Room (Triple Room)

Highlights

Heating
Fridge
Flat-screen TV
Bidet
Hairdryer
Bathrobes
Electric kettle
Free bottled water
  • Sleeps 2
  • 2 Single Futons

Room (Western-Japanese Room)

Highlights

Heating
Fridge
Flat-screen TV
Bidet
Hairdryer
Bathrobes
Electric kettle
Free bottled water
  • Sleeps 2
  • 1 Double Bed and 1 Single Futon

View all photos for Superior Single Room

Free WiFi, bed sheets

Superior Single Room

Highlights

Heating
Fridge
Flat-screen TV
Bidet
Hairdryer
Bathrobes
Electric kettle
Free bottled water
  • Sleeps 1
  • 1 Single Futon

View all photos for Deluxe Twin Room

Free WiFi, bed sheets

Deluxe Twin Room

Highlights

Heating
Fridge
Flat-screen TV
Bidet
Hairdryer
Bathrobes
Electric kettle
Free bottled water
  • Sleeps 2
  • 2 Single Futons

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About the area

Hakuba

Located in Hakuba, Phoenix Hotel is near a train station and in the mountains. Hakuba Happo-One Ski Area and Hakuba Valley Ski Area are worth checking out if an activity is on the agenda. Hakuba Mini Train Park and Yupuru Kizakiko are also worth visiting. Take in the nearby slopes with snowboarding and skiing lessons, or try out other outdoor activities such as snow tubing and snowshoeing.
Visit our Hakuba travel guideOpens in a new window

What's nearby

  • Hakuba Valley Ski Area - 1 min walk
  • Hakuba Happo-One Ski Area - 10 min walk
  • Happo-one Adam Gondola - 10 min walk
  • Happo One Sakka Ski Lift - 13 min walk
  • Hakuba Iwatake Ski Resort - 4 min drive

Getting around

  • Hakuba Station - 6 min drive

Restaurants

  • カフェアンドバー ライオン - 11 min walk
  • 日本料理雪 - 7 min walk
  • アンクル スティーブンス - 14 min walk
  • ももちゃんクレープ 八方本店 - 10 min walk
  • 万国屋 - 13 min walk

About this property

Phoenix Hotel

Hotel near Hakuba Happo-One Ski Area
Take advantage of free continental breakfast, an indoor public bath (no minerals) and a terrace at Phoenix Hotel. Hit the slopes at this hotel, offering a free ski shuttle, ski passes and ski storage. For some rest and relaxation, visit the sauna. The on-site restaurant, Mimi's Restaurant & Bar, offers breakfast, dinner and children's meals. In addition to laundry facilities and a fireplace in reception, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self-parking
  • A free bus station shuttle, a round-trip airport shuttle (surcharge) and multilingual staff
  • Concierge services, games and luggage storage
Room features
All guest rooms at Phoenix Hotel offer comforts, such as dressing gowns, in addition to amenities, such as free WiFi and free bottled water.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Toilets with electronic bidets, free toiletries and hairdryers
  • Wardrobes/cupboards, fridges and heating

Languages

English, French, Italian, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 500 metres; reservations required
  • 24-hour return airport shuttle on request for a surcharge
  • Free train station pick-up shuttle from 7:00 AM to 10:00 PM
  • Train station shuttle at scheduled times, on request
  • Free bus station shuttle
  • Free ski shuttle
  • Free train station drop-off
  • Onsite parking available only on request
  • Free uncovered self parking on site

Food and drink

  • Free continental breakfast available daily 7 AM to 9:30 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mimi's Restaurant & Bar

Things to do

  • Bicycle tours
  • Books
  • Games
  • Sauna
  • Ski passes
  • Ski storage
  • Snow sports gear

Family friendly

  • Children's games
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Guidebooks
  • Laundry facilities
  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Daily housekeeping
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Spa

  • Massage
  • Public indoor bath (no minerals)
  • Yukata (Japanese robes)

Accessibility

  • No lift

More

  • 2 floors
  • Building
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Heating
  • Laundry detergent
  • Phone
  • Tatami (woven mat floors)

Policies

Check-in

Check-in time starts at 4 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property is closed between 16 April and 14 December.

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 8000.0 per night.

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: JPY 16900 per person (one-way)
  • Rollaway bed fee: JPY 8000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, on-site parking and high chair
This property accepts credit cards
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit

We should mention

This property does not have any lifts
Hot springs access available from 8:00 AM to 10:00 PM
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transport to and from this property

Property is also known as

Phoenix Hotel Hakuba
Phoenix Hakuba
Phoenix Hotel Hotel
Phoenix Hotel Hakuba
Phoenix Hotel Hotel Hakuba

Frequently asked questions

Is Phoenix Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Phoenix Hotel?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Phoenix Hotel?

Check-in begins at 4 PM.

What time is check-out at Phoenix Hotel?

Checkout is at 10 AM.

Does Phoenix Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of JPY 16900 per person applies.

Where is Phoenix Hotel located?

Located near the slopes, this Hakuba hotel is situated in the mountains, within a 10-minute walk of Hakuba Valley Ski Area and Hakuba Happo-One Ski Area, and is convenient for winter sports, such as skiing lessons and snow tubing. Hakuba Ski Jumping Stadium and Happo Information Center are also within 10 minutes.

Phoenix Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 2 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 0 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 0 out of 3 reviews" "

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel. Very friendly and accommodating staff. Good amenities and comfy futons (we had the superior triple room). Mimi’s restaurant is amazing. The in-house Onsen is great as well - definitely give that a go!
Stayed 8 nights in Feb 2019

10/10 Excellent

Richard, sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and close to the snow
Had a great week here at the Phoenix hotel in hakuba. Staff very friendly and Is managed by an Australian couple The hotel restaurant is very good. Worth trying the bear, wild boar and venison pie!!
Stayed 7 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable room. Hotel staff offered to pick us up and drop us off at the bus terminal when we arrived/departed. They also have a shuttle to the ski slopes each morning. Breakfast included is very good. Restaurant looks very nice for dinner also, but they were booked out during our stay (you'll have to book ahead if you want to eat there). Hotel also has an onsen which is great for relaxing after skiing. Location is a bit far from the main areas for dinner, so if you are looking to go out in the evening then you will have to time it with the local shuttle bus which has a stop at the next hotel (less than five minutes walk away).
Stayed 4 nights in Dec 2017