The hotel asked us prior to our arrival if we needed to be picked up at the ferry. We did, and the service was free. Awesome. Incidently, they also took us to the airport when we left, also free. The hotel was a 5 minute walk down the hill to downtown. Of course that also meant we had to walk up the hill. Not a big deal for us but if you struggle to get up and down, this could be an issue. The hotel was clean, and had everything we could need for our stay in Mykonos.