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Reviews of Candlewood Suites Muskogee, an IHG Hotel

2.5 out of 5
Candlewood Suites Muskogee, an IHG Hotel
1601 N 32nd Street, Muskogee, OK

Reviews

6.4
Rating 10 - Excellent. 38 out of 143 reviews" "
Rating 8 - Good. 23 out of 143 reviews" "
Rating 6 - Okay. 33 out of 143 reviews" "
Rating 4 - Poor. 19 out of 143 reviews" "
Rating 2 - Terrible. 30 out of 143 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

5.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Amber

Travelled with family
Liked: Cleanliness, staff & service
Had been overbooked so long line of people at checkin. Clerk explaining they didn’t have any rooms even though the customer had paid and had confirmation. My room key wouldn’t work so had to keep coming back to the main desk into this chaos. Took an hour to get into my room after I had the first key.
Stayed 1 night in May 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was exactly what I needed for the day of festivities I had planned. Bathroom sink was in a bit of disrepair but everything was clean and stay was enjoyable.
Stayed 1 night in May 2024

2/10 Terrible

jose

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
3 days without clean bathroom and floor
Stayed 7 nights in Apr 2024

10/10 Excellent

Michael, Bartlesville

Liked: Cleanliness, staff & service
The refrigerator ran really loud. Exiting the property was a challenge as it was next to a major 6 lane highway.
Stayed 2 nights in Mar 2024

4/10 Poor

Larry

Stayed 1 night in Nov 2023

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Enjoyed my stay: very comfortable
Stayed 1 night in Nov 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE CUSTOMER SERVICE
Horrible! We brought a car trailer with our $100,000+ race car on it. They demanded us to park in a unlit, unsafe grass side lot that was completely out of sight of the hotel. There were only 5 cars parked in the entire parking lot and we planned on leaving at 7am the next morning. Surely, they could’ve spared a couple extra spots to accommodate us. NOPE! We ended up having to find another hotel to stay at, after having driven 11+ hours to get here. I would NEVER recommend this place to anyone. Totally unacceptable customer service.
Stayed 1 night in Sep 2023

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Robin, henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome room
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Cletus

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Randal

Travelled with partner
Liked: Amenities
Had a nice stay but disappointed no breakfast.
Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Tolbert

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Unsatisfied
Stayed 2 nights in Jul 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Taylor

Stayed 1 night in Jun 2023

2/10 Terrible

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Should be given a complement room stay for free
Booked motel over a month maybe two months ago the day came for us to check in to find out they claim they over booked and did not have a room available
Stayed 1 night in May 2023

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
the building was built CHEAP no insalation in the walls.
Stayed 2 nights in May 2023

4/10 Poor

leah

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The room was not to clean. When i first walk in i saw 2 dead cockroachs on the floor. The stove top was misssing a handle to use the timer so could not even cook. There were no pots and pans to use only had plates and cups. The last thing was the bathtub had no stopper so could not even take a bath just a shower.
Stayed 3 nights in Apr 2023

10/10 Excellent

Mikayla

Stayed 1 night in Mar 2023

2/10 Terrible

Hilary

Stayed 1 night in Jan 2023

10/10 Excellent

Rebekah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Hannah-Rose

Stayed 1 night in Sep 2022

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from DS on 12 Aug 2022
Thank you for staying with us!

10/10 Excellent

Adil

Stayed 1 night in Aug 2022
Response from DS on 12 Aug 2022
Thank you for staying with us!

4/10 Poor

MARLENE

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Mobility room booked was on the far side of the building from the elevator. We had to push My 70 year old handicapped brother who is on crutches in an office chair the entire way. The mattresses slid around on the platform, nearly causing him to fall. One of our other rooms had someone’s clothes in the closet and the air in the room was not blowing cold (103 degrees outside). Staff quickly moved our party out of that room and into another.
Stayed 1 night in Jul 2022
Response from DS on 12 Aug 2022
I am glad to hear that the staff moved quickly to get you and your family into another room. Yes our corner rooms in the hotel are larger and set up specifically for ADA needs. When you stay with us again please call ahead and we can try to pre block your room closer to the elevator upon your request.

10/10 Excellent

Justine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Jul 2022
Response from DS on 12 Aug 2022
Thank you for staying with us!

8/10 Good

April

Liked: Staff & service
Stayed 1 night in Jul 2022

10/10 Excellent

stacy

Stayed 1 night in Jun 2022

2/10 Terrible

Douglas

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no room available when we arrived and had to look for another room
Stayed 1 night in Jun 2022

2/10 Terrible

Maria

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
Staff were rude. Especially the gentleman that helped me when I checked in. I called before I checked if they can provide play pen or some sort of crib since I have a 7 months old baby. He refused and adamant that they do not have one. When I checked in, we came to find out, they do have play pen. It added so much stress on my drive to the hotel.
Stayed 2 nights in May 2022

2/10 Terrible

Gregory

Stayed 1 night in May 2022

10/10 Excellent

Dana

Stayed 1 night in May 2022

2/10 Terrible

Joshua

Stayed 2 nights in Apr 2022

8/10 Good

Ted

Stayed 2 nights in Apr 2022

4/10 Poor

Alice

Travelled with family
Disliked: Room comfort
Not a good choice
The hotel was still "under renovation" we were told at check in. And the pool was not available. There was no breakfast. The beds were supposed to be 2 queen, and were actually 2 double. There was a breaker box in the room, which was good because none of the lights worked reliably. Every time we would leave the hotel we were asked if we were checking out.
Stayed 2 nights in Apr 2022

10/10 Excellent

Merlyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

6/10 Okay

Cody

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Initial contact with staff was great. The guy that did the paperwork was super nice and helpful. The room was missing knobs for stove controls, limited towels and the closet doors were hanging off and dangerous for toddlers to be around. The heater would make it super hot, then would wait until it got super cold before kicking back on to repeat the process. The email I received from booking the room indicated check out time was “noon”. I received an angry knock on the door at 11:20 from the desk person telling me check out was at 11. I opened the door and showed her the email which indicated “noon”. She told me she would notify the front desk from what the email said. (She was the front desk). I meet at this location to transfer my child back and forth with her mom from central Texas. I use check out times as a meeting time. If there is some type of misunderstanding between the site and Expedia’s emails then that should be addressed.
Stayed 1 night in Apr 2022

2/10 Terrible

Darline

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Unorganized
The checkin process was the worst I ever seen it took a complete hour at 230 am to get checked in. I prepaid for 2 room through the hotel.com app and when I got there they charged my card again and then charged for an extra night stay after saying we could have a late checkout. Now I have to go through my bank to get the charges reversed
Stayed 2 nights in Mar 2022

4/10 Poor

Lawrence

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not a great stay
Our stay was not good. The hallway was dirty, the noise level was high during the night with doors slamming, there was only 1 bath towel and no wash clothes, no hair dryer, no ice bucket, the TV remote did not work to change channels.
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, room comfort
No towels?!
The lady that checked us in was very friendly and pleasant and made the process easy. When we got to our room, the TV was already on which we thought was strange. There were 3 of us in the room: myself, my husband, and my sister. There were only 2 towels in the room. When my husband went down to ask for another towel, he was told they were all in the dryer and someone would bring some up. They never came. We asked again the next morning and were told again that they didn’t have any towels. My sister was forced to dry off using a hand towel. The TV only had one channel, TBS. We thought maybe it was the remote but the volume and mute buttons worked. It was only the buttons associated with the channels. In the bathroom, the complimentary lotion had been partially used. Also, there was no little bar of soap to wash your hands. The soap/shampoo/conditioner dispenser in the shower had huge, crusty globs on the spouts. I always travel with my own but that was gross to see while showering. It has obviously been a while since the floors had been swept. The bottoms of our socks were dirty from just walking across the room. My family has asked not to stay here again and I have to say I agree. The price was nice but next time, I’ll pay a few more dollars so no one has to dry off with a hand towel.
Stayed 2 nights in Dec 2021

6/10 Okay

Kasey

Travelled with family
Eh
The first relations lady was disinterested in her job, it smelt horrible like smoking for a non smoking building, the room was mossing the tv remote, rhe phone wasnt working, the elevatornwas glitchy.
Stayed 1 night in Nov 2021

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021

2/10 Terrible

Alex

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worse hotel I ever stayed
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The room we were in first had food in the microwave, hair on the bathroom floor, and the beds weren’t made. The second room they moved us to about knocked me out with the smell of mold. We had a reservation for two nights and ended up staying only one night.
Stayed 2 nights in Aug 2021

4/10 Poor

Rachel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Where to start
I was very disappointed this trip. First, let me preface this by the front desk people are great, professional, courteous and fast. But the room. Where to begin. The AC wasnt working right. I managed to make it work with the fan as they were sold out of rooms. I then proceeded to pull back the bedspread and the sheets had pubic hairs on them. GROSSS!!!!! Also, they have it to where you cannot turn the tv up. And so i couldnt hear that either. Save your money!
Stayed 1 night in Jul 2021

10/10 Excellent

tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021