Standard Room | Bathroom | Shower, free toiletries, dressing gowns, towels
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Reviews of Muscat Hills Hotel

3 out of 5
Muscat Hills Hotel
Ghala Heights, Muscat

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 65 reviews" "
Rating 8 - Good. 30 out of 65 reviews" "
Rating 6 - Okay. 17 out of 65 reviews" "
Rating 4 - Poor. 2 out of 65 reviews" "
Rating 2 - Terrible. 6 out of 65 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

jost

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basic at best. Hostel like.
Upon entering the twin room there was only 1 towel....the bathroom was basic at best..no shelf space...half broken toilet seat...and not sure the bathroom was ever cleaned. The bed linen looked not very clean....walls had stains everywhere...carpets were very dirty. It was more a hostel, than a hotel.
Stayed 5 nights in Dec 2023

6/10 Okay

Younes

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Management Muscat Hills Hotel on 5 Oct 2023
Dear younes , Thank you for the feedback. Your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Management Muscat Hills Hotel.

2/10 Terrible

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Hair on the ground and on the bed
The location of the hotel was vey good and close to the center of the city. However, the room wasn't well cleaned. I found plenty of hair on the ground, bed, and billows. I seriously wondered whether they changed the bed sheets at all after the previous guest. My stay would've been a lot better if they maintained some housekeeping.
Stayed 1 night in Aug 2023
Response from Management Muscat Hills Hotel on 30 Aug 2023
Dear Mr. Hamed , Thank you for the feedback. We really apologies for your inconvenience cause. We hope that you will give us the opportunity to serve you again in the future. Management Muscat Hills Hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Dirty room and bed
The room was dirty with dust and hair everywhere. The bed sheets was stained. There was so much hair on the bed and billows. Housekeeper claimed that the sheets were fresh and the hair on the bed must have been his body hair which fell off as he changed them. Somehow, that was even more gross. The billow was old and disintegrated into 1000 piece.
Stayed 1 night in Aug 2023
Response from Management Muscat Hills Hotel on 30 Aug 2023
Dear Giulia, Thank you for the feedback. Your feedback is extremely valuable to us. We hope that you will give us the opportunity to serve you again in the future. Management Muscat Hills Hotel

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

6/10 Okay

Ian

Liked: Staff & service
Stayed 7 nights in Sep 2021

10/10 Excellent

saad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Brand new hotel quite close to the airport, room perfectly clean and staff very helpful. Restaurant food maybe a bit overpriced but overall I would definitely recommend this hotel.
Stayed 1 night in Jan 2020

6/10 Okay

Raphael

Business traveller
Liked: Staff & service
If u need just a place to stay, this is it. No frills, not fancy just basic and functional. Limited access to any amenities except for the convenience store that is run by the nearby petrol station.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Nice staff Booked a seaview room but none available checking in...take it or leave it effecrively, no sorry or anything
Stayed 3 nights in Dec 2019

6/10 Okay

KRISHNA RAJ

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Stayed 5 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Disliked: Amenities
would liked to have some tea and coffee in the room and a welcoming small bottle of water since the hotel does not have shopping area next to it.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the Airport
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Good hotel and nearby the airport No shops nearby
Stayed 1 night in Aug 2019

8/10 Good

MOHEMED

Liked: Cleanliness, property conditions & facilities, room comfort
Miser Hotel
Hotel room etc is good with good cleanliness & comfortable bed. However there was kettle, glass, mug but no coffee, tea, sugar, drinking water hence can't understand the use of kettle. Air Conditioner thermostat was not working & cooling was not bearable. Economical & okay for a night or two stay.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Cleanliness and calmness is good. Staff is good But Poor food quality Expensive food as compared to its quality. No coffee shop in hotel.. Still lot to develop for hotel! Overall Not so good and not bad..acceptable! Thanks
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good , internet good be better , all was fine and good
Stayed 8 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to muscat city and conventional center
Stayed 8 nights in Apr 2019

8/10 Good

Indriya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comportable &Clean
Wheather ok, no too hot
Stayed 1 night in Apr 2019

10/10 Excellent

Fef, Toronto

Travelled with partner
Liked: Cleanliness, staff & service
Close to airport. Good for overnight stay. Breakfast expensive and not good at all. Extremely Poor selection of food. Eat elsewhere! No amenities in room such as water, coffee.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities
Refrigeration is empty, also there is no toothbrush in the bathroom.
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Small bugs (gnats, maybe) hovering around a drainage pipe in the bathroom.
Stayed 3 nights in Feb 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Feb 2019

6/10 Okay

Ibrahim

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2019

10/10 Excellent

Suhail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a one night, no frills stay.
Our flight was scheduled to arrive quite late into Muscat and we were planning to leave reasonably early on our journey into Oman, so we required something in close proximity to the airport that was cheap, clean and comfortable; all of which this Hotel was. It is in an industrial area with lots of construction taking place nearby but this did not disturb us in the morning. Our room had its own bathroom, and a communal kitchen shared with two other rooms. Staff were professional and friendly, checking in and out was trouble free and swift. Recommend to anyone needing a brief no frills stay to get some sleep and freshen up but for nothing more than that.
Stayed 1 night in Feb 2018

8/10 Good

Ben, York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern hotel, good value
Nice comfortable hotel for the price. It is in the middle of a building site though (as I think it's fairly new). This makes it difficult to locate - owner needs to improve visibility on Google maps. Reception staff were very helpful when giving me advice on how to get to corniche area.
Stayed 1 night in Feb 2018

6/10 Okay

Eunice, Australia

Liked: Cleanliness
Middle of nowhere
Stayed 7 nights. Middle of construction site, no street light at night time (pitch black). Hard to find. It described "Sea View" when I booked the hotel but the room has a very small window only overlooking the construction site!! New building, room is ok and they reguraly clean it. Internet drops few times. Useless safe which you can lift it by a hand. No shops around, a rent car is a must.
Stayed 7 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's good if you have a hire car, if not than it's a little out the way. Decent staff
Stayed 5 nights in Jan 2018

4/10 Poor

Sam, London

Liked: Cleanliness, staff & service, room comfort
Nice new hotel but poor internet
This is a newly built hotel with a nice interior. However, it's in the middle of nowhere surrounded by building works. The worst thing about the hotel was the poor internet service, everybody needs access to wifi at all times in this day & age but i needed it especially as i run an internet based business. For the 5 days I was there i would experience the internet coming on & off every one hour, staying off for 10mins a time. On my last 2 days there, the internet shut down completely on a weds and was told no one would be coming until Sunday to sort it out. Unacceptable so i moved hotel and will never come back.
Stayed 4 nights in Jan 2018

8/10 Good

Mohammad

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
3 from 5
I styed two nights it was very quiet among so many building works, roads was not stright forward.
Stayed 2 nights in Jan 2018

8/10 Good

Freddy, Muscat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only dowside is to reach the hotel, lack of directions
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and clean
New hotel and it’s good and clean. Overall good experience and recommended for an affordable stay with a clean hotel.
Stayed 6 nights in Nov 2017

6/10 Okay

paul, oman

Liked: Staff & service, room comfort
good value
rooms good. staff friendly. excellent value. ate in restaurant at night. food good, simple but nice.area not great lots of building hence low price. only criticism was cleanly was of kitchen let down an overall good experience.
Stayed 1 night in Nov 2017

2/10 Terrible

Sanjay , Mumbai

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location and food menu.
Location of the hotel is horrible. It took more than an hour to find where it is. Also their food menu is very limited. Won't go to this hotel ever again.
Stayed 2 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brand new hotel! Very comfortable, clean and modern. Location is right near the airport and close of Aziba bus station. Nothing much else in the area though. A 20-30 minute cab ride into Muscat city.
Stayed 2 nights in Nov 2017

6/10 Okay

Nalin, London

Liked: Cleanliness, staff & service
A Clean no frills budget hotel
This is a relatively new hotel located on the edge of Ghala Industrial area of Muscat, not far from the new Oman Exhibition and Conference Centre. Also about 5 km away from Muscat Hills Golf and Country Club. Similar distance to International Airport. The rooms are clean and comfortable. Staff are friendly. Breakfast is rather basic with no cereals unless you ask and even then it is only corn flakes. Dining room is arranged more like a dorm in UK with lines of tables and chairs. Kettle and mugs provided in room but no tea bags, coffee or milk.
Stayed 16 nights in Oct 2017

10/10 Excellent

ibrahim, oman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed trip with clean hotel
My stay at this hotel was very enjoyable. It is very clean. Stuff is very kind. Honestly, the hotel is located in non-service area, where is very difficult to get taxi with out taxi request app. For omani and local people, it is very recommended hotel.
Stayed 3 nights in Oct 2017

6/10 Okay

tamuz, phoenix

Liked: Cleanliness, staff & service, room comfort
To far from city
No transportation, no grocery store, industrial area, the ocean view it more than 3km, no verity food at the hotel.
Stayed 7 nights in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The property is value for money.
The hotel location is terrible. Unless you know the place, its like impossible to reach. The approach road is not good at all. Construction work is going all around. Suggest hotel management to keep sign board to reach hotel at various locations especially at road turns. One more important suggestion. Let hotel to keep the name light display on at night.
Stayed 2 nights in Sep 2017

8/10 Good

ShanLing

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2019

8/10 Good

Max

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Room is clean but the hotel is far from places. Super high taxi fee if no bargain. From hotel to airport is around 5 to 8 Rial for local people but 10 to 15 Rial for tourists.
Stayed 3 nights in Dec 2019

8/10 Good

Vaye

Liked: Property conditions & facilities
L'emplacement mais la navette n'existe pas
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neu, sehr nah an Flughafen, passt alles. Transfer zu Flughafen pünktlich und günstig
Stayed 1 night in Nov 2019

10/10 Excellent

eltayeb

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Azzan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
زيارتي لفندق مسقط هيلز او فندق تلال مسقط
الفندق بشكل يمتاز بالتالي: - الغرف واسعة جدا ودورات المياه واسعة نوعا ما. - شبكة الإنترنت (الوايفاي) سريع جدا - موقع الفندق يقع بمرتفعات المطار وقريب من المطار ومركز عمان الدولي للمعارض. - سعر الغرف مقارنة بالفنادق المتواجدة بمسقط مناسبة جدا -طاقم العمل ممتاز جدا ومتعاون السلبيات أو بالأحرى الأشياء اللي ما عجبتني بالفندق: - عدم توفر مياه شرب في الغرف بشكل مجاني - عدم وجود قهوة عمانية في الاستقبال - أسعار مأكولات المطعم بالنسبة لحجم الوجبة شوي مبالغ فيه.
Stayed 6 nights in Aug 2019

2/10 Terrible

Sameer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
خدمة سيئة وعدم نظافة النت فاشل وحشرات وب مع الطعام
أرسلت لكم اميل.. وممكن تعرفوا تقييمي من خلال الايميل.. لن تكرر الحجز عن طريق هذا الموقع..
Stayed 4 nights in Apr 2019

8/10 Good

Nate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

6/10 Okay

Verified traveller

رائحة الزجائر والخدمه سيئه
Stayed 1 night in Mar 2019

8/10 Good

Ali

Liked: Cleanliness, property conditions & facilities, room comfort
ممتاز بالنسبة للسعر
سعر مناسب جدا
Stayed 2 nights in Feb 2019