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Reviews of The Ambassador, Mumbai

4 out of 5
The Ambassador, Mumbai
Veer Nariman Road, Churchgate, Mumbai, Maharashtra

Reviews

7.6

Good

Rating 10 - Excellent. 48 out of 160 reviews" "
Rating 8 - Good. 58 out of 160 reviews" "
Rating 6 - Okay. 34 out of 160 reviews" "
Rating 4 - Poor. 8 out of 160 reviews" "
Rating 2 - Terrible. 12 out of 160 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

MNAISH

Liked: Cleanliness
Stayed 1 night in Mar 2024

10/10 Excellent

Sunit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms. Very helpful and accommodative staff. Good location.
Stayed 19 nights in Feb 2024
Response from Manvendra Rashk- General Manager on 21 Mar 2024
Dear Guest,Thank you for your kind feedback! We are thrilled to hear that you enjoyed the spacious rooms and found our staff to be helpful and accommodating. We take pride in our prime location, and it's fantastic to know that it added to your overall experience. We hope to welcome you back to Ambassador Hotels soon!Regards, Manvendra Rashk- General Manager

8/10 Good

Roger

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In a great location by Marine Drive, with good nearby restaurants and shopping opportunities. Also a short walk away from several key locations.
Stayed 2 nights in Jan 2024

6/10 Okay

Bijan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have stayed in this Hotel numerous times and have satisfied with it. However the time I found the rooms quiet rundown and in need of renovations. The staff were very helpful and efficient as they had been in previous stays
Stayed 7 nights in Jan 2024

2/10 Terrible

Anant, SEATTLE

Stayed 2 nights in Dec 2023

10/10 Excellent

Moonisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this hotel for a couple of days to spend with my parents in Mumbai. The staff were so lovely leaving us with such good memories of our few days in Mumbai. They were super helpful, very polite and dealt with any queries as soon as possible. They also made a cake and decorated the room with balloons for my mother’s birthday when I asked them for just a little something. They made a whole cake! Thank you once again to all the staff, and the desk staff! You all really made our stay nice and easy and very memorable. The only meal we had at the hotel was the buffet breakfast, and again the selection on offer each day was delicious. The chef also memorised my omelette order after the 1st day and would make it for me each morning. The staff would regularly refill out teas/coffees as and when we wanted. I’ve stayed at many hotels and the service received at the Ambassador has truly been one of the best I’ve experienced.

10/10 Excellent

Nanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good stay. Attentive and caring staff, always helpful and friendly.
Stayed 4 nights in Nov 2023

8/10 Good

David Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Very recommended!
My experience was really great. The hotel is near to Marine Bay and some really cool restaurants that mixes the traditional indian food with foreign spices. Museum and Flora Fountain are not so far away. I arrived late and the personal were kind enough to authorize me a late check-out.
Stayed 1 night in Sep 2023

10/10 Excellent

RAUF

Stayed 3 nights in Jul 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fully recommended for a quiet and convenient stay.
Quiet and convenient character hotel. The security and staff were courteous and very useful in chatting to Taxi and Uber drivers. It was a pleasant stay in a clean and quiet hotel. Full recommended.
Stayed 4 nights in Jan 2023
Response from Ambo on 7 Jul 2023
Dear GuestI’m so happy to hear you are pleased with us. Ambassador Hotels strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.We count ourselves lucky to have you as a customer. It’s people like you that inspire us.Thank you again! RegardsManvendra RashkGeneral Manager

8/10 Good

prashant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022
Response from Ambo on 7 Jul 2023
Dear Mr. PrashantGreetings from The Hotel Ambassador, MumbaiWe are happy to hear you are pleased with us. Ambassador Hotels strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.We count ourselves lucky to have you as a customer. It’s people like you that inspire us.Thank you again! RegardsManvendra RashkGeneral Manager

8/10 Good

Varun, Rocklin

Business traveller
they have to up their game for the location
Stayed 4 nights in May 2022
Response from Manvendra Rashk -GM on 20 Jun 2022
We appreciate you for taking the time to share a positive feedback for your recent stay with us! Thank you so much for the appreciative words for our hospitality. We are really grateful to you for your kindness. We are looking forward to your next visit during which we hope to delight you even more with our products and services.

10/10 Excellent

Amha

Liked: Staff & service, amenities, property conditions & facilities
Stayed 10 nights in May 2022
Response from Ambo on 7 Jul 2023
Dear GuestGreetings from The Hotel Ambassador, MumbaiThank you so much for your rating! We are glad you had an amazing stay and that we could make your stay comfortable and enjoyable. We hope to welcome you back soon!RegardsManvendra RashkGeneral Manager

2/10 Terrible

Arun

Stayed 1 night in May 2022
Response from Manvendra Rashak - General Manager on 10 Jun 2022
Thank you for staying with us. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

10/10 Excellent

Mordechai

Stayed 3 nights in May 2022
Response from Manvendra Rashk on 1 Jun 2022
Thank you for your rating and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Okay

Saqib

Business traveller
Liked: Cleanliness, staff & service
Location is prime, staff is good, but the property maintenance and amenities can be better.
Stayed 1 night in May 2022
Response from Manvendra Rashk - GM on 20 Jun 2022
First of all I would like to thank you for staying with us. We have noted your valuable comments and are indeed grateful for mentioning and taking efforts for few good words towards our team services. We would also like to update that we are undergoing renovations to our property in a timely phased manner. We hope that you will give us the opportunity to serve you again in the future.

10/10 Excellent

Ami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is neat and well maintained. No mould in rooms or bathroom. Smells fresh. In room dining service is good and the food is amazing!
Stayed 1 night in Apr 2022
Response from Manvendra Rashk -General Manager on 14 May 2022
Dear Guest, We appreciate you for taking the time to share a positive feedback for your recent stay with us! Thank you so much for the appreciative words for our hospitality. We are really grateful to you for your kindness. We are looking forward to your next visit during which we hope to delight you even more with our products and services.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was my first time staying at the Ambassador. Fantastic location with easy access to all the major attractions with easy access to public transport, restaurants and entertainment. The service is excellent and all the staff are very personable and welcoming. Mr. Manvendra Rashk, the general manager, was very particular and went above and beyond in making certain that the quality of the services at the hotel are excellent. The quality of the room surpassed our expectations. Will definitely plan on using this hotel in my future visits to Mumbai.
Stayed 6 nights in Mar 2022
Response from Manvendra Rashk - General Manager on 26 Apr 2022
Thankful and grateful to your review mentioned above we are glad that you had a comfortable stay with our hotel. We will continue to add more values and comfort to your future stays with us.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very comfortable stay at the Ambassador with family. Location is extremely convenient and many shopping/eating/tourist places are within walking distance. Transport is very easy to get. Facility is great, food is very good and hospitality is unmatched.
Stayed 1 night in Aug 2021
Response from Manvendra Rashk - General Manager on 30 Oct 2021
Thank you for your kind words, we are extremely humbled. This will surely encourage us to scale greater heights of excellence, thank you once again. We look forward to the pleasure of welcoming you again and would be delighted to assist you with any requirements.

8/10 Good

Yogesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at ambassador as conveiniant and easy for me while I do my running around
Stayed 1 night in Mar 2020
Response from Manvendra Rashk on 16 Mar 2020
Dear Guest, Greeting from The Ambassador – Mumbai..!! Thank you for taking your time out to review us We are delighted to know that you enjoyed your stay with us and have rated us truly valuable and memorable Thank you once again and we hope to create more such memories time and again Warm Regards, Manvendra Rashk General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019
Response from Vaibhav Pai on 12 Feb 2020
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. It is our earnest endeavor to ensure that our guests have a most enjoyable stay and we are happy to learn that you enjoyed our services and facilities. We greatly value your patronage and look forward to the pleasure of welcoming you back to your 'home' The Ambassador - Mumbai Warm Regards, Vaibhav Pai Front Office Manager The Ambassador -Mumbai

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Vicinity to Marine drive. The staff was courteous and prompt.
Stayed 1 night in Jan 2020
Response from Vaibhav Pai on 2 Feb 2020
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. It is our earnest endeavor to ensure that our guests have a most enjoyable stay and we are happy to learn that you enjoyed our services and facilities. We greatly value your patronage and look forward to the pleasure of welcoming you back to your 'home' The Ambassador - Mumbai Warm Regards, Vaibhav Pai Front Office Manager The Ambassador -Mumbai

6/10 Okay

Oystein

Disliked: Property conditions & facilities
Good location
Good location, especially for the Mumbai marathon which was our reason for coming to Mumbai. There is a definite need for an upgrade. AC/light controller didn’t work, it either went to the coldest or the hottest setting. The control chip was hanging by a wire outside the wall socket. A hole in the bathroom wall, big enough for a mouse. Didn’t see one, but ants seem to enjoy this grand entrance to the facilities. They were painting the hall walls outside our room in the evening and night instead of daytime only. Paint smell and constant noise outside our room was not desirable. Will probably pick a different hotel next time, if rooms are available. If not, I can stay here again.
Stayed 2 nights in Jan 2020
Response from Vaibhav Pai on 2 Feb 2020
Dear Mr. Oystein, Greetings from The Ambassador - Mumbai! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. Please allow me to express sincerest apology on behalf of myself and team for not meeting your expectations. At The Ambassador - Mumbai we strive to provide a superior service experience for every guest, therefore your feedback is utmost important to us. We request you to not judge us solely on this experience and hope that you visit us again so that we can offer renowned service Warm Regards, Vaibhav Pai Front Office Manager The Ambassador - Mumbai Delete Response

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
reception smile
Stayed 1 night in Jan 2020
Response from Vaibhav Pai on 2 Feb 2020
Dear Guest, Greetings from The Ambassador - Mumbai! Thank you for your patronage to our hotel and for taking time to share your valuable feedback with us. It is our constant endeavor to provide guests with high standards of personalized service and efficiency, your words of praise have been shared with all. Our people awaits to receive such a positive review as this inspires and motivates them to achieve great height of excellence through service. Assuring our best services and looking forward to the pleasure of welcoming you back to the hotel. Warm Regards, Vaibhav Pai Front Office Manager The Ambassador - Mumbai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
There was some noise from the AC. Otherwise all fine.
Stayed 8 nights in Dec 2019
Response from Vaibhav Pai on 7 Jan 2020
Dear Guest, Greetings from The Ambassador - Mumbai! Thank you for your patronage to our hotel and for taking time to share your valuable feedback with us. It is our constant endeavor to provide guests with high standards of personalized service and efficiency, your words of praise have been shared with all. Our people awaits to receive such a positive review as this inspires and motivates them to achieve great height of excellence through service. Assuring our best services and looking forward to the pleasure of welcoming you back to the hotel. Warm Regards, Vaibhav Pai Front Office Manager The Ambassador - Mumbai

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not recommended
Positive parts: #1. Housekeeping services. Room was clean. Negative parts: #1. Smoking rooms located on same floor as non smoking. At times my room was full of cigarette smoke smell. #2. Construction noise. #3. Overwhelming smell of epoxy from construction. #4. FOOD POISONING from room service food. I lost 2 of my 3 days in Mumbai due to the sickness. I was here for work and could not work. When I told reception I got food poisoning from the food a girl suggested I only sick from the weather. I had already been here 6 weeks, adjusted to the climate and heat was not the problem. Again at checkout, as I paid 1800rs for the food that made me vomit, she suggested it was something in the air. 5. Except for housekeeping and luggage men, the employees had a negative vibe.
Stayed 1 night in Aug 2019
Response from Vaibhav Pai on 22 Sept 2019
Dear Guest, Greetings from The Ambassador - Mumbai! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. Please allow me to express sincerest apology on behalf of myself and team for not meeting your expectations. At The Ambassador - Mumbai we strive to provide a superior service experience for every guest, therefore your feedback is utmost important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent this unfortunate experience in future occurrence. We request you to not judge us solely on this experience and hope that you visit us again so that we can offer renowned service Warm Regards, Vaibhav Pai Front Office Manager The Ambassador - Mumbai

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nice property to stay ,. It located in amazing place and it has easy access too.. I loved it
Stayed 1 night in Aug 2019
Response from Vaibhav Pai on 6 Aug 2019
Dear Guest, Greetings from The Ambassador - Mumbai! Thank you for your patronage to our hotel and for taking time to share your valuable feedback with us. The entire hotel team joins me in thanking you for the appreciation on your amazing experience. Your positive feedback has been shared with the hotel team and is immensely happy to receive your kind words for our hotel property and location. We look forward to the pleasure of your continued visits and assure you of our best service at all times. Warm Regards, Front Office Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Ambassador is a outstanding hotel in almost every way except the front desk staff could be a bit more pleasant and make the guests feel more welcome. This is the only hotel i stay at when i travel to Mumbai and think that restaurant staff , food quality ,room service ,housekeeping and general staff go far beyond expectations but front desk made me feel a bit unwelcome especially after staying here on multiple occasions. I will be returning in April and hopefully this very small issue will be a misunderstanding and the room service most certainly made up for this issue. The service provided by Mahendra was exceptional and food and beverages were delivered with a positive and happy smile. Keep up the great work.
Stayed 2 nights in May 2019
Response from Vaibhav Pai on 6 May 2019
Dear Guest, Greetings from The Ambassador Hotel - Mumbai Thank you for your patronage to our hotel and for taking the time to share your experiences with us. It is a great pleasure to know that the team created memorable experiences during your visit. The team at The Ambassador - Mumbai joins me in thanking you for the appreciation and generous response of our food and beverages, service and facilities offered at our hotel. Your appreciation will encourage all of us to scale greater heights of excellence. However, I have keenly noted on the short comings that you have highlighted with our front desk and have them seriously worked on, we look forward to welcome you again giving us another opportunity to regain your trust in our services. Thank you! Warm Regards, Vaibhav Pai Front Office Manager The Ambassador -Mumbai

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent and the hotel has kept its charm from years back when I stayed there
Stayed 3 nights in Mar 2019
Response from Vaibhav Pai on 5 Apr 2019
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. We take pride to say our Hotel is located in one of the most sort after location with neighboring tourist destination and iconic landmarks, I am happy to know you have enjoyed our Hotel location. Our dedicated Hotel staff takes a lot efforts to ensure we retain the beauty and charm of our Hotel as that makes us stand out from our contemporaries. We greatly value your patronage and look forward to the pleasure of welcoming you back to your 'home' The Ambassador Warm Regards, Front Office Manager The Ambassador -Mumbai

8/10 Good

Verified traveller

Stayed 6 nights in Mar 2019
Response from Front Office Manager on 4 Apr 2019
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai and for taking time to post your valuable feedback. We are glad to know that you have recognized the services rendered by us. However we will continue to add more values and comfort to your future visits with us. It was certainly a pleasure for us to be at your service and we eagerly await the opportunity of welcoming you once again at The Ambassador - Mumbai. Regards, Management Team

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Good, but needs an update.
Great location, close to many good restaurants, Mumbai cricket club, Churchgate station and an easy walk to Gateway to India. Rooms were clean, but the decor was very dated. The outside of the property looks quite run down.
Stayed 1 night in Mar 2019
Response from Front Office Manager on 3 May 2019
Dear Mr. Paul, Greetings from The Ambassador - Mumbai ! Your valued review holds the utmost importance for us and we take every feedback under serious consideration. We apologize for such unpleasant experience during your stay with us. We are currently undergoing up-gradations to our property in a timely phased manner. We do hope that you give us another chance to make up for this stay, we will strive to make it memorable for you. Please do let me know If I could be of any assistance in the near future. Regards, Vaibhav Pai Front Office Manager The Ambassador - Mumbai

6/10 Okay

Madhukar

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Lost glory in a thriving world
The ambassador is a shadow of itself. In an area that’s thriving for business and leisure travel - it’s a right priced and sized hotel if you don’t want to stay at one of the luxury brands Nextdoor - but they need to define their space and not compromise on the basics that are non negotiable and locally not expensive - the in house cafe food was poor, cleanliness in bathroom was average - quality of linen was very poor. Proximity to marine drive where one can enjoy outdoors is a major plus and they just need refocus and some $$ upgrades
Stayed 1 night in Mar 2019
Response from Vaibhav Pai on 6 Apr 2019
Dear Madhukar, Thank you for sharing detailed feedback of your stay, it was indeed a pleasure having you with us during your recent visit to Mumbai I deeply regret to hear that your overall experience did not live up to your expectations and I sincerely apologize on behalf of myself and team. This is not how we wish our guest to experience our services as our team’s prime endeavor is to provide high hospitality standards and impeccable services. I have keenly noted on the short comings that you have highlighted and have them seriously worked on with my hotel team and ensure necessary measures are adopted to improve them. We look forward to welcoming you back to The Ambassador - Mumbai soon, giving us another opportunity to regain your trust in our services. Warm Regards, Front Office Manager The Ambassador - Mumbai

10/10 Excellent

Niks, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Location. Location. Anyone who has lived in Mumbai will know about the location of this hotel. The marine drive is exactly 90 seconds walk (yes, I did calculate it) and Churchgate is 3mins walk. Absolutely amazing location. The staff is very nice and friendly. Breakfast menu is exhaustive and room service is at the same rate as restaurant menu.
Stayed 13 nights in Feb 2019
Response from Vaibhav Pai on 6 Apr 2019
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. It is our earnest endeavor to ensure that our guests have a most enjoyable stay and I am happy to learn that you enjoyed the location of our Hotel and services too. Your compliments about the staff services and breakfast menu in particular delights me and it gives me great pleasure to share it with the team We greatly value your patronage and look forward to the pleasure of welcoming you back to your 'home' The Ambassador Warm Regards, Front Office Manager The Ambassador -Mumbai

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I reserved one room for my wife friends and reception made many problems for them.while they could mail me and ask about that in the meanwhile I talked to them by mobile , yet they made another problem .after one hour it was solved
Stayed 1 night in Mar 2019
Response from Front Office Manager on 10 Mar 2019
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. We regret and apologize for the inconvenience caused during your stay with us. We have noted your valuable feedback and suggestions and forwarded to concerned team member for necessary action. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is a bit outdated but the rooms are clean and the location is perfect. The staff is very friendly and courteous.
Stayed 2 nights in Feb 2019
Response from Front Office Manager on 20 Feb 2019
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. Grateful to have mentioned such good words for services provided by our team members. We thank you for enjoying the hospitality and the location of our property in the heart of Marine Drive. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

10/10 Excellent

Sunitha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to have chosen the Ambassador
All the staff at the Hotel were extremely helpful I would specially commend Mr Vaibhav Rai for his help in al aspects.He was always willing to help with a smile. I understand from the manager he is s a " loveable Devil" He went out of the way to help my husband who fell sick on getting more rest. The Hotel restaurant staff aslo went out of the way and made yogurt rice for him. Thank you all
Stayed 5 nights in Feb 2019
Response from Front Office Manager on 19 Feb 2019
Dear Mrs. Razu, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. Grateful to have mentioned such good words for services provided by our team members. We thank you for enjoying the hospitality and the location of our property in the heart of Marine Drive. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

10/10 Excellent

Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in downtown
Nice hotel on the heart of the city
Stayed 1 night in Feb 2019
Response from Front Office Manager on 19 Feb 2019
Dear Mr. Kumar, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. We are glad that you had a pleasant and excellent stay with us. We thank you for enjoying the hospitality by our team members and the location of our property in the heart of Marine Drive. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an old hotel so don't expect it to be in new condition. However, the ambiance makes up for it's age, It was clean, had good buffet breakfast, super friendly & helpful staff, and is in a good location for seeing the sites.
Stayed 3 nights in Dec 2018
Response from Front Office Manager on 27 Jan 2019
Dear Mr. James, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. We are glad that you had a pleasant and excellent stay with us. We thank you for enjoying the hospitality by our team members and the location of our property in the heart of Marine Drive. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were really courteous and efficient. The hotel has a fancy 1930s look which we loved since it gives its a heritage property feel. If you are looking for a modern chic feel please don’t book this hotel. The hotel has its own character and the staff make you feel the real Indian hospitality which a lot of new age hotels lack. The location couldn’t be better for this amazing property.
Stayed 3 nights in Jan 2019
Response from Front Office Manager on 13 Jan 2019
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. Grateful to have mentioned such good words for services provided by our team members. We thank you for enjoying the hospitality and the location of our property in the heart of Marine Drive. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

6/10 Okay

Willem

Travelled with family
Liked: Staff & service
Our stay at this former luxury hotel left us somewhat disappointed as we were expecting more. Door staff were great, front deck staff were good, coffee shop/breakfast lounge staff require training and could not cope with number of visitors. Shocked to not have hot water available before evening checkout prior to international flight. It is located in a great location
Stayed 3 nights in Dec 2018
Response from Front Office Manager on 13 Jan 2019
Dear Mr. Willem, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. We are glad that you had a pleasant and excellent stay with us. We thank you for enjoying the hospitality by our team members and the location of our property in the heart of Marine Drive. We have also noted your feedback and forwarded to concerned team member for necessary action. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous location, staff were extremely friendly and helpful and the breakfast was amazing. I would definitely recommend this hotel.
Stayed 5 nights in Dec 2018
Response from Front Office Manager on 13 Jan 2019
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. Grateful to have mentioned such good words for services provided by our team members. We thank you for enjoying the hospitality and the location of our property in the heart of Marine Drive. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

2/10 Terrible

Allan, Gold Coast,Australia

Liked: Staff & service
Disliked: Room comfort
Street sounds on 8th floor facing street nearly drove me nearly crazy! I recently stayed on the 8th floor facing the street with views of the street,sea. Windows urgently require double glazing, trying to sleep was a nightmare with the sounds of so many drivers constantly beeping their horns. It is unbelievable that Ambassador top management have not already addressed this problem..Are they so tight fisted that they cannot install sound proofing on all windows facing the street? My other concern was the bed which has certainly seen better days. Apart from this major sound/bed problems the staff were just amazing,very friendly,the breakfast most enjoyable. Room was very tidy & very clean. The company Directors have a responsibility to address these issues.
Stayed 2 nights in Dec 2018
Response from Front Office Manager on 13 Jan 2019
Dear Mr. Allan, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. Grateful to have mentioned such good words for services provided by our team members. We thank you for enjoying the hospitality and the location of our property in the heart of Marine Drive. We have noted your feedback and concern over noise pollution that caused inconvenience during your stay and forwarded to concerned team member for necessary action. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

6/10 Okay

Rachel

Liked: Cleanliness, staff & service
Good location, nice area. Nice reception and common areas. Helpful staff. Clean rooms. Need bathroom updates, old worn fixtures. No hot water but clean and working fine. Lovely pillows but rock hard mattresses. Rooms clean and bright.
Stayed 1 night in Dec 2018
Response from General Manager on 13 Jan 2019
Dear Rachel, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. We are glad that you had a pleasant and excellent stay with us. We thank you for enjoying the hospitality by our team members and the location of our property in the heart of Marine Drive. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

10/10 Excellent

Naranbhai, Valsad, in

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel great value for money. would consider using it again.
Stayed 2 nights in Dec 2018
Response from Front Office Manager on 16 Dec 2018
Dear Mr. Patel, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. We are glad that you had a pleasant and excellent stay with us. We thank you for enjoying the hospitality by our team members and the location of our property in the heart of Marine Drive. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018
Response from Front Office Manager on 16 Dec 2018
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. We are glad that you had a pleasant and excellent stay with us. We thank you for enjoying the hospitality by our team members and the location of our property in the heart of Marine Drive. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

8/10 Good

Mr.Paresh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from Front Office Manager on 16 Dec 2018
Dear Mr. Paresh, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. We are glad that you had a pleasant and excellent stay with us. We thank you for enjoying the hospitality by our team members and the location of our property in the heart of Marine Drive. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to all amenities just missing some outside seating eg tables with large umbrellas to give some shade if reqired.
Stayed 10 nights in Nov 2018
Response from Front Office Manager on 16 Dec 2018
Dear Guest, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. We are glad that you had a pleasant and excellent stay with us. We thank you for enjoying the hospitality by our team members and the location of our property in the heart of Marine Drive. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018
Response from Front Office Manager on 2 Dec 2018
Dear Mr. Rao, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. We are glad that you had a pleasant and excellent stay with us. We would be delighted to have you stay with us soon and render much better services for your next visit. The Ambassador - Mumbai. Regards, Management Team

10/10 Excellent

NIKUNJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience and location.
Awesome stay. Awesome courteous staff. Prompt service. I am a Bombaite and I rate this is location as the prime-most. Hotel is in THE best area - safe and everything high profile within its reach. Fin you can afford just stay here.
Stayed 2 nights in Aug 2018
Response from Front Office Manager on 12 Aug 2018
Dear Mr. Nikunj, Greetings from The Ambassador - Mumbai ! Thank you for choosing The Ambassador - Mumbai as your preferred choice of accommodation during your recent visit to Mumbai and for taking time to post your valuable feedback. We are glad that you had a comfortable stay with us. We thank you for recognizing the services rendered by us apart from enjoying the prime location of the property. However we will continue to add more values and comfort to your future stays with us. It was certainly a pleasure for us to be at your service and we eagerly await the opportunity of welcoming you once again at The Ambassador - Mumbai. Regards, Management Team