Bar (on property)
Check availability

Reviews of Royal Hometel Suites Dahisar Mumbai

3 out of 5
Royal Hometel Suites Dahisar Mumbai
DB Ozone,Western Express Highway, Mira Road (East),Thane, Mumbai, Maharashtra

Reviews

5.4
Rating 10 - Excellent. 1 out of 16 reviews" "
Rating 8 - Good. 3 out of 16 reviews" "
Rating 6 - Okay. 6 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 5 out of 16 reviews" "

7.2/10

Cleanliness

6.2/10

Staff & service

7.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Sarojini

I came for a family reunion and had booked the stay for 4 days. The idea was to meet with my brothers spend some quality time with them and order food and drinks in the room. But unfortunately the hotel refused to allow my family to come to the room. But during the stay I found there were local residents would take as many as guest to their room. I felt the hotel did not appreciate foreign visitors. The stay was pathetic. Never again and I do not recommend this hotel to foreign visitors.
Stayed 4 nights in Apr 2024

8/10 Good

Subhadra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the swimming pool was dirty
Stayed 4 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Ms. Subhadra, We value your feedback and regret to hear about your recent experience with our swimming pool facility. Cleanliness is of paramount importance to us, particularly for our swimming pool, which numerous guests enjoy. It saddens us to know it wasn't up to standard during your visit. We have already initiated a deep cleaning process to rectify the situation. We are also reviewing and reinforcing our maintenance protocols to ensure this doesn't happen again. We're committed to providing our guests with an enjoyable and flawless experience. We hope that you will give us another chance to impress you with our facilities in the future. Thanks & RegardsVishal BaidGeneral ManagerRoyal Hometel Suites, Mumbai

6/10 Okay

Nimish

Liked: Cleanliness
Stayed 6 nights in Feb 2024

6/10 Okay

Nikunj

Travelled with family
Liked: Property conditions & facilities
Nice cozy room

4/10 Poor

Saurabh

Stayed 1 night in Dec 2022

6/10 Okay

PRAKASH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good ambience, but for 3 adults only 2 single bed twin sharing that is not appropriate. Also had to call housekeeping for changing water heater as it was dirty, instead housekeeping told me you must have boiled water without water so it has been dirty from inside. Check in time 1400 hrs but in spite of online booking Reception made me wait for long time. As it was online booking, ID cards and form should be filled online but it’s wastage of time doing it before Check in. There is no view from hotel, Glass was blurr, no use by check in at 12 th floor. Restaurant staff was good they kept on calling for food but I was not able to reach by 2230 hrs. After 2230 hrs you can get only Biryani, Khichdi and sandwich. Thx

10/10 Excellent

Sarojini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and courteous. After initial check in hiccups overall experience was excellent.
Stayed 5 nights in Sep 2022

2/10 Terrible

shamir

Stayed 1 night in Aug 2022

2/10 Terrible

Vipin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2022

2/10 Terrible

NIKUNJ

Business traveller, Travelled with group
Disliked: Staff & service
good
Stayed 1 night in Apr 2022

6/10 Okay

Rutvij

Business traveller
Disliked: Staff & service, room comfort
Stayed 2 nights in Mar 2022

2/10 Terrible

Dhawal

Travelled with group
Disliked: Staff & service, room comfort
Worst Hotel Experience
Hello, I will review it in short. After check in baggage took 45 minutes to come to room. We asked for 2 keys for easier access in a double occupancy room, but they said as per policy they could not provide. Called in room dining for glasses and ice bucket but they said it will take 45 minutes and said if you require it early please come to first floor and collect it on your own. We went to the swimming pool not one staff on the entire floor, lights are even shut on the floor and no pool towels too. When we went to the restaurant in the evening for snacks they said they can only provide the menu post 7.30pm. Rooms did not even have water or towels and when called for the it to the room said they did not put because it was over. We had to go ourselves to identify our car in the basement and bring it to podium because they did not have someone who could do the same for us. Overall a worst experience and have never stayed at a hotel, which claims to be with certain star rating. Definitely not staying here again.
Stayed 1 night in Mar 2022

6/10 Okay

Tejan

Stayed 1 night in Mar 2022

8/10 Good

shekhar, Saint Laurent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent property in the location. Staff was friendly.
Stayed 1 night in Dec 2021

8/10 Good

Vijay

Liked: Staff & service, amenities, property conditions & facilities
We stayed for 6 nights 2 suite rooms and overall experience was good. Here are pros & cons. Pros 1. The hotel is almost brand new and bed sheets were clean and good quality beds. 2. I highly recommend suite if you need more space. The rooms are spacious and has nice seating area with a comfy sofa & chair 3. Nice bathrooms with modern amenities and good water flow 4. Try getting a higher floor for better views 5. Breakfast is the best part with lot of good Indian and continental options 6. We were in a 6th floor suite room and it was pretty quiet with low traffic and honking noise 7. Air conditioning working very well 8. House keeping staff very polite and hardworking 9. Decent in house restaurant and well equipped gym 10. Walking distance to Mall and medical stores Cons 1. Heavy traffic area 2. Decent laundry services but pricey 3. Decent in-house dinning but pricey 4. Decent car service but pricey 5. Strong toilet smell in one of the bathrooms but was resolved the next day
Stayed 6 nights in Dec 2021