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Reviews of Lucky Service Apartments

3 out of 5
Lucky Service Apartments
Hill Rd, Mumbai, MH

Reviews

2.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 2 out of 2 reviews" "

2.0/10

Cleanliness

3.0/10

Staff & service

2.0/10

Amenities

2.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

jijesh.v

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the room through expedia a day before.But when reached there and checked in the room I got had some damage on the wall & concrete has been broken.Cement & dust was on the floor making the room suffocating & dirty.Also in the same floor their buiding works ongoing so it was noisy & uncomfortable.Even after requesting for changing the room they told they dont have extra rooms that day.Also they did not give me free wifi as shown in facilities.Also breakfast even included by me in itenary and extra amount has been paid breakfast timing in hotel was 9 to11,which is actually a brunch timing which was not conveneient for me so I did not had breakfast there.The experience was terrible & customer service was very poor.
Stayed 2 nights in Feb 2023
Response from Zubair momin on 18 Feb 2023
Greetings from Lucky service apt. , Thank you for the review, We are sorry for inconvenient caused to you. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.

2/10 Terrible

MUSTUFA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rats in washroom
Stayed 7 nights in Jan 2023
Response from Zubair momin on 2 Feb 2023
Greetings from Lucky service apartment, Thank you for the review, We are sorry for inconvenient caused to you. we have noted the concern raised by you and will definitely look into the issue. Hope to serve you again in near future.