Outdoor pool

Reviews of JW Marriott Mumbai Sahar

5 out of 5
JW Marriott Mumbai Sahar
IA Project Road, Chhatrapati Shivaji Intl Airport, Mumbai, Maharashtra

Reviews

9.2

Wonderful

Rating 10 - Excellent. 545 out of 763 reviews" "
Rating 8 - Good. 131 out of 763 reviews" "
Rating 6 - Okay. 42 out of 763 reviews" "
Rating 4 - Poor. 20 out of 763 reviews" "
Rating 2 - Terrible. 25 out of 763 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

PINALBHAI KANUBHAI

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Alvaro

Location is perfect for getting your next flight
Stayed 1 night in Apr 2024
Response from Team JW Sahar on 13 May 2024
Dear Mr. Campollo,Namaste!Thank you for sharing your feedback.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. Our team appreciates your feedback highlighting the hotel's proximity to the airport.Mr. Campollo, we thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

8/10 Good

Sadashiv

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is good and very close to airport but too much traffic to enter and exit the hotel. No Bar or entertainment in the hotel
Stayed 1 night in May 2024
Response from Team JW Sahar on 6 May 2024
Dear Mr. Kulkarni,Thank you for sharing your feedback.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. Our team appreciates your feedback highlighting the hotel's proximity to the airport.We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

10/10 Excellent

Celene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team JW Sahar on 6 May 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,Team JW Sahar

10/10 Excellent

RAKESH

Business traveller
Liked: Cleanliness, staff & service, amenities
location
Stayed 2 nights in Apr 2024
Response from Team JW Sahar on 26 Apr 2024
Dear Mr. Shah, Thank you for your rating. We look forward to having you with us again. Regards,Team JW Sahar

2/10 Terrible

Ayesha

Disliked: Cleanliness, property conditions & facilities
Dirty and noisy next to staff
Stayed 1 night in Apr 2024
Response from Team JW Sahar on 19 Apr 2024
Dear Guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience of recent stay is below our standard.Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future.We hope you choose to stay with us again when your travels bring you back to the area.Warm regards,Team JW Sahar

10/10 Excellent

Abbas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and polite dinning room staff including pastry chef and manager.
Stayed 1 night in Apr 2024
Response from Team JW Sahar on 19 Apr 2024
Dear Mr. Abbas,Thank you for sharing your feedback.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. Our team appreciates your feedback.We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

10/10 Excellent

Anuj

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an absolutely phenomenal stay at JW Marriott Sahar, thanks to the outstanding hospitality provided by the guest services team. From the moment we arrived, it was evident that they were committed to making our experience unforgettable. Lydia, Rupal, Devika, and the entire team went above and beyond to ensure every detail was perfect. Their warmth, attention to detail, and genuine care truly set a new standard for hospitality. I am continuously impressed by the level of service at Indian hotels, and the team at JW Marriott Sahar has undoubtedly raised the bar. Keep up the exceptional work!
Stayed 2 nights in Apr 2024
Response from Team JW Sahar on 19 Apr 2024
Dear Mr. Anuj,Greetings from JW Marriott Mumbai Sahar!Thank you for such an encouraging feedback, reading this review has definitely brought a big smile to our face. Our team will be thrilled to hear the kind words you have to say. We have been working tirelessly to create the moments you've had with us in the past and we are happy to see we did meet your expectations. We will convey the appreciation to the team especially Lydia, Rupal and Devika who ensured your stay memorable and will also pass your words of encouragement to them.We will look forward to seeing you once again amidst us.Warm regards,Team JW Sahar

10/10 Excellent

Nicole

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down, best hotel I've ever stayed at worldwide. We stayed for 16 nights and didn't have a single bad experience. Everyone was so eager to help and please, pricing was totally reasonable, and the hotel was very convenient (considering Mumbai, it wasn't close to everything, but it was close to the airport, away from most noise, and an easy taxi drive everywhere!). Everyone was so friendly to the kids, no matter how rambunctious they were! We would absolutely stay here again.
Stayed 14 nights in Feb 2024
Response from Team JW Sahar on 16 Apr 2024
Dear Guest,Thank you so much for your kind words and heartfelt appreciation. It was our pleasure to have you stay with us and we are glad that you enjoyed your stay and have left with great memories.At our establishment, providing top-notch hospitality services is our utmost priority, and it brings us immense joy to know that we have exceeded your expectations by demonstrating our commitment to providing excellent customer service. Your confidence in us means a great deal, and we are truly grateful for your trust in our abilities to create a welcoming and comfortable environment, even in the most unfamiliar places.Your feedback motivates us to keep striving for excellence, and we assure you that we will continue to maintain the highest standards in delivering exceptional hospitality experiences to all our guests. This delightful feedback will certainly be shared with the exceptional team that played a key role in making this experience possible.Once again, thank you for recognizing our efforts and taking the time to share your kind words with us. We hope to welcome you back soon for another delightful stay.Warm regards,Team JW Sahar

8/10 Good

Abbas

Liked: Cleanliness, amenities
Bad and dangerous bed square legs of the bed. It is extremely painful if you happen to run into one of two out side bed legs.
Stayed 1 night in Apr 2024
Response from Team JW Sahar on 15 Apr 2024
Dear Mr. Rawoot,Thank you for taking the time to let us know about your experience while staying with us. Your experience of recent stay is below our standard.Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with our Engineering leadership team to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future.We hope you choose to stay with us again when your travels bring you back to the area.Warm regards,Team JW Sahar

8/10 Good

monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay near to airport
Stayed 2 nights in Apr 2024
Response from Team JW Sahar on 11 Apr 2024
Dear Ms. Monica,Thank you for sharing your feedback.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. Our team appreciates your feedback highlighting the hotel's proximity to the airport.We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

10/10 Excellent

Tristanjay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team JW Sahar on 11 Apr 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,Team JW Sahar

10/10 Excellent

Anand

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing 5 star hotel in true sense
Stayed 1 night in Feb 2024
Response from Team JW Sahar on 27 Mar 2024
Dear Mr. Churi,Thank you for sharing your feedback.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. Our team appreciates your feedback.We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

10/10 Excellent

Kayren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the airport, which is beneficial. The staff is overwhelmingly courteous, responsive, and efficient. The food is very good with several restaurants/lounges on the property.
Stayed 3 nights in Mar 2024
Response from Team JW Sahar on 26 Mar 2024
Dear Ms. Nunn,Thank you for your kind words. It was our pleasure to have you stay with us and we are glad that you enjoyed your stay.Our endeavour at the hotel is to provide best-in-class service to our guests and we are happy to learn that we could create a comfortable experience for you.Your compliments for our product and services have been accepted with genuine delight and gratitude by the team at the hotel.We hope to welcome you back to another memorable stay.Warm regards,Team JW Sahar

4/10 Poor

Kevin

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service was slow. The marriott cafe was the worse service and food the entire time I was visiting India.
Stayed 1 night in Mar 2024
Response from Team JW Sahar on 20 Mar 2024
Dear Mr. Gutchess,Thank you for taking the time to share your recent experience with us. It is through guest feedback that we are able to improve upon the dining experience provided to our guests.You brought to our attention that during your recent stay, we fell short of meeting your expectations while dining with us. Your experience on service and food has been shared with the Restaurant Manager who offers not only our sincere apologies for the team’s shortcomings, but our commitment to resolving these issues in order to improve the dining experience in the future.Mr. Gutchess, although we fell short of meeting your expectations during your stay, we hope you will consider our hotel on your next visit to the area so that we can deliver on the guest experience you deserve.Warm regards,Team JW Sahar

10/10 Excellent

Chetan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great team. Lovely decor. Well maintained.
Stayed 1 night in Mar 2024
Response from Team JW Sahar on 14 Mar 2024
Dear Mr. Chean,Thank you for your stellar rating and review. We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcome you again.Warm regards,Team JW Sahar

10/10 Excellent

Roshni

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff & excellent service, helpful and accommodating. Delicious room service.
Stayed 1 night in Feb 2024
Response from Team JW Sahar on 13 Mar 2024
Dear Ms. Patel,Thank you for your stellar rating and review. We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We will convey the appreciation to the team who ensured your stay memorable and will also pass your words of encouragement to them.We look forward to welcome you again.Warm regards,Team JW Sahar

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Feb 2024
Response from Team JW Sahar on 23 Feb 2024
Dear Mr. Anand,Thank you for sharing your feedback.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. Our team appreciates your feedback.We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

10/10 Excellent

Marcin, BELLEVUE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team JW Sahar on 20 Feb 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,Team JW Sahar

10/10 Excellent

Amit, rochester

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price . Terrific food.
Stayed 2 nights in Feb 2024
Response from Team JW Sahar on 19 Feb 2024
Dear Mr. Amit,Thank you for sharing your feedback.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. Our team appreciates your feedback.We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

10/10 Excellent

mike

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at JW Marriott Sahar are amazing! The restaurant manager, all the chefs and Niket at Romano’s made our stay incredible. They truly treated us like royalty and made my 6 yr old son feel like a king.
Stayed 14 nights in Feb 2024
Response from Team JW Sahar on 17 Feb 2024
Dear Ms. Sunderland, We appreciate you taking the time to share your feedback regarding your stay at JW Sahar. It was a pleasure having you and your family as our guests, and we are delighted to hear about your positive experiences during your stay.We're particularly pleased to hear about your dining experiences at our restaurant. Our team takes immense pride in providing exceptional service, and your kind words will undoubtedly motivate them to continue their outstanding work. It's heartening to know that you felt like royalty while dining with us.Once again, thank you for choosing JW Sahar for your stay. Your valuable feedback and kind words inspire us to maintain our commitment to providing an extraordinary experience for all our guests. We look forward to welcoming you and your family back to JW Sahar in the near future.Warm regards, Team JW Sahar

8/10 Good

Nishith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team JW Sahar on 16 Feb 2024
Dear Mr. Nishith,Thank you for your rating. We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

10/10 Excellent

Anoop

Stayed 3 nights in Feb 2024
Response from Team JW Sahar on 14 Feb 2024
Dear Mr. Anoop, Thank you for your rating. We look forward to having you with us again. Regards,Team JW Sahar

10/10 Excellent

Priti

Stayed 5 nights in Feb 2024
Response from Team JW Sahar on 15 Feb 2024
Dear Thank you for your stellar rating. We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

10/10 Excellent

Harpreet

Stayed 1 night in Feb 2024
Response from Team JW Sahar on 21 Mar 2024
Dear Guest,Thank you for sharing your rating. We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

10/10 Excellent

Laxmidas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Backyard is mini paradise. Loved it.
Stayed 1 night in Feb 2024
Response from Team JW Sahar on 12 Feb 2024
Dear Mr. Laxmidas,Thank you for sharing your feedback.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. Our team appreciates your feedback.We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to BOM T2 with a convenient, quick shuttle. Attentive and responsive staff.
Stayed 1 night in Feb 2024
Response from Team JW Sahar on 10 Feb 2024
Dear Mr. Sunil,Thank you for sharing your feedback.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. Our team appreciates your feedback highlighting the hotel's proximity to the airport and responsiveness of our staff.We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

10/10 Excellent

Yash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team JW Sahar on 12 Feb 2024
Dear Mr. Yash,Thank you for sharing your feedback.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. Our team appreciates your feedback.We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

10/10 Excellent

RIBHU

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, hope breakfast buffet time can be extended to 11:00 AM.
Stayed 1 night in Jan 2024
Response from Team JW Sahar on 4 Feb 2024
Dear Guest,Thank you for sharing your feedback.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. Our team appreciates your feedback.We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

6/10 Okay

Kaleem

Travelled with family and small children
They mislead guests. At time of check in I have been asked what time laundry will be picked up, I asked why you asked me this question? I asked them is it complimentary? They say yes. At the time of check out they changed their me $275. They misleading guesses
Stayed 7 nights in Jan 2024
Response from Team JW Sahar on 6 Feb 2024
Dear Mr. Zalia,Greetings from JW Marriott Sahar Mumbai!Thank you for taking the time to share your experiences during your stay with us. We sincerely apologize for any inconvenience you encountered regarding the Laundry Bill.After conducting our due diligence, we did not find any confirmation of complimentary laundry services being offered to you. However, as a gesture of goodwill, we offered you a 30% discount on the entire laundry bill.Exceeding guest expectations and providing high levels of personalized service have always been the hallmark of the JW brand. In your case, we recognize that we fell short, and for that, we apologize.We assure you that such instances are not reflective of the service standards we strive to achieve, and we guarantee a more productive and comfortable stay on your next visit.The entire team at JW Sahar looks forward to welcoming you back in the near future.Warm regards,Team JW Sahar

10/10 Excellent

Yeshvant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb for business travel. Very supportive staff.
Stayed 3 nights in Jan 2024
Response from Team JW Sahar on 4 Feb 2024
Dear Mr. Yeshvant,Greetings from JW Marriott Mumbai Sahar!Thank you for such an encouraging feedback, reading this review has definitely brought a big smile to our face. Our team will be thrilled to hear the kind words you have to say. We have been working tirelessly to create the moments you've had with us in the past and we are happy to see we did meet your expectations. We will convey the appreciation to the team who ensured your stay memorable and will also pass your words of encouragement to them.We will look forward to seeing you once again amidst us.Warm regards,Team JW Sahar

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really nice
Stayed 1 night in Jan 2024
Response from Team JW Sahar on 1 Feb 2024
Dear Mr. Kamal,Thank you for sharing your feedback.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. Our team appreciates your feedback.We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

10/10 Excellent

Assad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team JW Sahar on 22 Jan 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,Team JW Sahar

10/10 Excellent

Stephen, Richmond

Stayed 1 night in Jan 2024
Response from Team JW Sahar on 21 Jan 2024
Dear Mr. Roberts, Thank you for your rating. We look forward to having you with us again. Regards,Team JW Sahar

10/10 Excellent

Sulochana, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location
Stayed 4 nights in Jan 2024
Response from Team JW Sahar on 17 Jan 2024
Dear Ms. Devadas,Thank you for sharing your feedback.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. Our team appreciates your feedback.We thank you for your patronage and look forward to seeing you again.Warm regards,

8/10 Good

FALGUNI

Stayed 1 night in Jan 2024
Response from Team JW Sahar on 4 Feb 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,Team JW Sahar

10/10 Excellent

Amritpal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Team JW Sahar on 16 Jan 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,Team JW Sahar

10/10 Excellent

Jaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and excellent support from Staff.
Stayed 1 night in Jan 2024
Response from Team JW Sahar on 9 Jan 2024
Dear Ms. Dhanagar,Thank you for sharing your feedback.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. Our team appreciates your feedback.We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rest after flight.
Pick up smooth from airport. Swift check in. Great room. Breakfast selection excellent. Could look to improve eco friendly side by having glass water bottles not plastic in room and restaurants. Hotel staff all excellent.
Stayed 1 night in Jan 2024
Response from Team JW Sahar on 9 Jan 2024
Dear Ms. Sharrock, Thank you for your stellar rating and review. We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. Your suggestion on having glass water bottles in room has been noted. We take this comment constructively & work on the same to better ourselves.Once again, thank you very much for sharing this feedback with us and we look forward to welcome you again.Warm regards,Team JW Sahar

10/10 Excellent

Vinita

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent amenities, great staff and service. Breakfast was phenomenal!
Stayed 1 night in Dec 2023
Response from Team JW Sahar on 9 Jan 2024
Dear Ms. Desai,Thank you for your stellar rating and review. We’re extremely delighted to learn that you had a great stay and loved the overall experience. Positive comments like these, are a great boost to our overall functioning and morale. We thank you for appreciating all our earnest efforts and we will strive to deliver such great experiences consistently. We look forward to welcome you again.Warm regards,Team JW Sahar

10/10 Excellent

Sripad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Team JW Sahar on 9 Jan 2024
Dear Mr. Sosale,Thank you for your rating.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

10/10 Excellent

Ramesh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Team JW Sahar on 9 Jan 2024
Dear Mr. Patel,Thank you for your rating.We are pleased to hear that you had a comfortable stay with us at JW Marriott Mumbai Sahar. We thank you for your patronage and look forward to seeing you again.Warm regards,Team JW Sahar

6/10 Okay

Sudhan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Team JW Sahar on 2 Jan 2024
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,

4/10 Poor

Atul

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
A Mixed Experience at JW Marriott Mumbai Sahar
he hotel itself is decent, and Ms. Anni in the lounge provided excellent service. The lounge experience was a highlight, offering a pleasant environment and attentive service. However, there were challenges. Some items in the room needed attention, affecting overall comfort. The major issue was a marriage celebration in the banquet hall, with loud music persisting past 10 PM, against the law. Despite staff efforts, the situation continued until well past midnight. Having to go to the lobby three times personally added to the inconvenience. While celebrations are part of hotel life, adherence to noise regulations is crucial. A more robust implementation of rules is needed for a harmonious guest experience. On a positive note, the staff, particularly the duty manager, were apologetic and empathetic. Despite the challenges, the hotel staff's efforts leave me hopeful for improvements. I recommend JW Marriott Mumbai Sahar with the hope that my feedback contributes to a better experience for others, suggesting reinforced compliance with noise regulations.
Stayed 2 nights in Dec 2023
Response from Team JW Sahar on 29 Dec 2023
Dear Mr. Tetambe,Thank you for taking the time to let us know about your experience while staying with us. Your experience of recent stay is below our standard.Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with our Rooms Division leadership team to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future.We hope you choose to stay with us again when your travels bring you back to the area.Warm regards,Team JW Sahar

10/10 Excellent

Tansukh

Stayed 1 night in Dec 2023
Response from Team JW Sahar on 29 Dec 2023
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,Team JW Sahar

10/10 Excellent

Santosh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Team JW Sahar on 28 Dec 2023
Dear Mr. Santosh,Thank you for your rating. We look forward to having you with us again. Regards,Team JW Sahar

10/10 Excellent

Avraham

Stayed 1 night in Dec 2023
Response from Team JW Sahar on 28 Dec 2023
Dear Mr. Avraham,Thank you for your rating. We look forward to having you with us again. Regards,Team JW Sahar

10/10 Excellent

Shraddha

Stayed 1 night in Dec 2023
Response from Team JW Sahar on 16 Jan 2024
Dear Ms. Shraddha,Thank you for your rating. We look forward to having you with us again. Regards,Team JW Sahar

10/10 Excellent

Sarah Leah, brooklyn

Stayed 1 night in Dec 2023
Response from Team JW Sahar on 27 Dec 2023
Dear Guest, Thank you for your rating. We look forward to having you with us again. Regards,Team JW Sahar

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
JW Marriott Mumbai Sahar
Rooms were clean and comfortable. I paid for transportation from the airport, but there was none for JW Marriott when I arrived at Mumbai airport. JW Cafe restaurant Manager was imposing buffet dinner when I was asking for something from the menu and I had to look for an alternative place to eat.
Stayed 5 nights in Dec 2023
Response from Team JW Sahar on 23 Dec 2023
Dear Guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience of recent stay is below our standard.Providing the highest level of hospitality is our number one priority and we sincerely apologize for failing to meet your expectations. We have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future.We hope you choose to stay with us again when your travels bring you back to the area.Warm regards,Team JW Sahar