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Reviews of ibis Navi Mumbai Hotel

3 out of 5
ibis Navi Mumbai Hotel
D 266 TTC Industrial Estate Turbhe, Navi Mumbai

Reviews

7.2

Good

Rating 10 - Excellent. 30 out of 114 reviews" "
Rating 8 - Good. 41 out of 114 reviews" "
Rating 6 - Okay. 19 out of 114 reviews" "
Rating 4 - Poor. 12 out of 114 reviews" "
Rating 2 - Terrible. 12 out of 114 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amitava

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a very comfortable and pleasant experience staying at this hotel. I will recommend others to stay.
Stayed 2 nights in Dec 2023
Response from Abhishek on 31 Jan 2024
Dear Amitava,It was a pleasure having you with us at ibis Navi Mumbai. and taking time out to share your feedback on this social platform. We are delighted that you enjoyed the experience as much as we enjoyed being at your service.It is such encouraging words from our discerning patrons that makes our day and drives us in our constant endeavour to offer a better experience to all our guests.We thank you for your feedback and look forward to welcoming you back to ibis Navi Mumbai.Warm Regards,Abhishek PillaiGuest Service Manager

10/10 Excellent

Amitava

Liked: Cleanliness, staff & service, property conditions & facilities
I loved this hotel. Very clean and courteous hotel staff. Will go back and stay again.
Stayed 2 nights in Jan 2024
Response from Abhishek on 12 Jan 2024
Dear Guest,Thank you for taking out the time to review our hotel. We are extremely glad that we have provided you with a good experience and would like to do so again in the future. We thank you for your feedback and look forward to welcoming you back to ibis Navi Mumbai.Warm Regards,Abhishek PillaiGuest Service Manager

2/10 Terrible

Amitava

Stayed 2 nights in Dec 2023
Response from Abhishek on 31 Jan 2024
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Abhishek PillaiGuest Service Manager

2/10 Terrible

Dinesh

Disliked: Staff & service, amenities, property conditions & facilities
The bathroom and toilet was dirty. The washbasin had stains. The towels provided had black stains. The room curtains did not cover the windows fully. The price paid for a room in this condition was way too high.
Stayed 1 night in Dec 2023
Response from Abhishek on 4 Jan 2024
Dear Dinesh,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Abhishek PillaiGuest Service Manager

10/10 Excellent

Deidre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem near highway
This hotel offers comfort, the basic amenities but also additional thoughtful things, such as an ironing station and includes a restaurant and bar. Room service was prompt. Menu has enough veg and non veg items. However, they lacked fresh pineapple juice which I as listed, only had canned. Same issue for breakfast, only fresh watermelon juice. There needs to be more than 1 fresh fruit juice offered. The breakfast buffet was delicious, with an omelette/dosa/pancake station. Again, only melon /watermelon offered. No other fresh fruit available. A hotel of this caliber should have more than cheap watermelon to offer its guests. Aside from this, very pleasant and prompt staff. Comfortable bed. Worth the price and stay. Aside from this,
Stayed 1 night in Nov 2023
Response from Abhishek on 4 Jan 2024
Dear Guest,Thank you for taking out the time to review our hotel. We are extremely glad that we have provided you with a good experience and would like to do so again in the future. We thank you for your feedback and look forward to welcoming you back to Ibis Navi Mumbai.Warm Regards,Abhishek PillaiGuest Service Manager

4/10 Poor

Vipul

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It's a decent value for money stay if you are traveling for business as this is more like a no-frill hotel with basics in place. Breakfast is decent as the overall spread. Check-in process is fast and they gave me an early check-in at 10 am without having to request. Keep your original ID as they dont accept digi-locker which is also government approved and accepted nationally but this hotel wont accept it and they need a physical aadhar card or other id. Try and keep your personal toiletries as the ones provided in hotel are not very promising. Rooms are clean overall. They have a separate iron-room so you can walk a few steps out of your room to iron your clothes. 1. The bathroom drain was completely clogged and water was an inch high after 5 mins of shower. For my 3-days stay, I had to pack all my stuff back so I can move to a different room the next day. A bit hassled with this. 2. Noise in the Rooms area: Some repair staff was doing activity in the evening for more than an hour until I went and requested them to stop and resume in next day noon time when its convenient for all. 3. Poor room-dining experience. Received wrong item first and secondly the replacement came in after almost an hour.
Stayed 1 night in Nov 2023
Response from Abhishek on 4 Jan 2024
Dear Vipul,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Abhishek PillaiGuest Service Manager

6/10 Okay

garry

Liked: Staff & service, property conditions & facilities
Washroom in lobby smelled bad.
Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

8/10 Good

Ellanshu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

4/10 Poor

Abhay, Carlsbad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just terrible Poorly trained staff Unmannered clientele that the staff ignores Terrible food quality and lack of buffet etiquette
Stayed 4 nights in Mar 2023
Response from Yuvraj Ghatage on 16 Mar 2023
Dear Guest,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Yuvraj GhatageGuest Service Manager

8/10 Good

Amitava

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good breakfast, good dining options. Staff are very pleasing and helpful. There were lots of noise from the neighboring room in the middle of the night. Could not have peaceful sleep in two nights because of that. I will suggest you make some hotel policy to maintain quietness at least during nigh time. Overall good expereince.
Stayed 4 nights in Mar 2023
Response from Yuvraj Ghatage on 16 Mar 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

6/10 Okay

michael

Stayed 4 nights in Feb 2023
Response from YUVRAJ on 1 Apr 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

8/10 Good

subha

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Like- Quiet, reasonably clean, comfortable bed. Dislike- Due to a glitch in the system (as per the manager), a faulty bill was generated. I was assured that a correct bill will be mailed to me within 10-15 mins. But even after 24 hrs, i am yet to receive the corrected bill which I absolutely need to submit at my office. Very limited in room dining options
Response from Yuvraj Ghatage on 16 Mar 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

6/10 Okay

Francis

Business traveller
Liked: Cleanliness
Stayed 5 nights in Jan 2023
Response from Yuvraj Ghatage on 4 Feb 2023
Dear Sir,Thank you for taking the time to tell us about your experience at the ibis Navi Mumbai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Yuvraj GhatageGuest Service Manager

6/10 Okay

Ashok

Business traveller
Disliked: Staff & service, amenities
The staff is clueless. Tv does not work. Overall very average property.
Response from Yuvraj Ghatage on 23 Dec 2022
Hi Ashok, Thank you for taking the time acknowledging the hospitality. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and we shall work on improvising this. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Yuvraj Ghatage Guest service manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfactory experience
Rooms are small but doesn't feel congested, washroom is fitted and feels small; however the room needs little soundproofing and some ventilation especially on 6th floor smoking rooms. Room facilities and cleanliness is good.. Can order food from swiggy/zomato but will have to collect from the entrance.. Reception/front desk gave mixed experiences, good as well as rude. I was assigned a non_smoking room by mistake, when I went to the reception, this lady was very rude and told me will have to wait for 2 hrs as if it was my mistake.. However the person who checked me in fortunately saw me n assigned a room within 5mins.
Stayed 1 night in Oct 2022
Response from YUVRAJ on 1 Apr 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

4/10 Poor

Rohit

Liked: Cleanliness
Disliked: Amenities
Stayed 2 nights in Sep 2022

4/10 Poor

Benjamin

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in May 2022
Response from Yogesh Bhatt on 21 Jun 2022
Hi Benjamin, Thank you for taking the time acknowledging the hospitality. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies and we shall work on improvising this. We appreciate if you could share your concerns so as we check on it. It is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Yogesh Bhatt Operations Manager

10/10 Excellent

Hanumant

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Food quality and cleanliness is excellent.
Stayed 3 nights in Apr 2022
Response from Warm Regards, Yogesh Bhatt Operations Manager on 19 Apr 2022
Hi Sir, Good Food Good Mood!! Great to know that you enjoyed the culinary experience at our hotel. We look forward to welcome you back soon.

8/10 Good

Shweta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from YUVRAJ on 1 Apr 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They didn't provide Jain food.
Stayed 1 night in Nov 2021

8/10 Good

Amjad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Dec 2020

8/10 Good

Kumaran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2020
Response from YUVRAJ on 1 Apr 2023
Dear Guest,We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Yuvraj GhatageGuest Service Manager

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simple and clean
Stayed 2 nights in Jan 2020
Response from Kedar Dighe - General Manager on 23 Jan 2020
Thank you very much for the great ratings and recommendations. We look forward to welcome you back soon.

10/10 Excellent

P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019
Response from Kedar Dighe on 30 Dec 2019
Dear Guest, Thank you for sharing a great feedback. We are delighted to know that you had a great experience. We will share your feedback with our team they will be very happy. We are eagerly waiting to welcome you back at our hotel . Regards, Kedar Dighe- General Manager.

10/10 Excellent

Phoenix, USA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located on a busy street! Rides are easy to catch. Staff are amazing and very responsive! Variety of choices for breakfast everyday! ( i was given breakfast on the house for my entire stay😀!!!!!) Rooms are clean! Housekeeping keeps it tidy everyday! I was really impressed! Indeed an international hotel! Had a wonderful stay from check in to check out!!!Highly recommendable!!! ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Dec 2019
Response from Best regards, Kedar DIGHE , General Manager on 26 Dec 2019
Dear Guest, Thank you for sharing your experience with us. We are glad to learn that you enjoyed the hospitality here. We hope to welcome you back soon.

2/10 Terrible

Jack

Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
decent stau
It was a decent location as we were visiting factories around the MIDC area. Good location
Stayed 3 nights in Nov 2019
Response from Kedar Dighe on 16 Dec 2019
Hi Stau, Thank you for sharing your feedback, glad to know that you had a great stay and found ibis Navi Mumbai conveniently located.We look forward to your visit soon. Best regards, Kedar DIGHE , General Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stinking rooms and arrogant staff .. Ibis Navi Mumbai would never be my choice for future stays
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good on location and.presentable...but it’s expensive as a buisness hotel...crowd Ok.
Stayed 4 nights in Jul 2019
Response from Kedar Dighe - Hotel Manager on 19 Jul 2019
Dear Guest, Thank you for sharing your experience with us. We are glad to learn that you enjoyed the hospitality here. Ibis Navi Mumbai is reasonably priced among the other similar hotels of the same category. We hope to welcome you back soon !

2/10 Terrible

Verified traveller

Stayed 3 nights in Jul 2019
Response from Kedar Dighe - Hotel Manager on 9 Jul 2019
Hello, We are disheartened with your rating and would like to understand your experience in detail to help us improvise and serve you better.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The location is not that great and there aren't too many good restaurants in the area. There is a mall nearby but it is about 6km away. The place is ok for a one day stay but not great for longer stays.
Stayed 3 nights in May 2019
Response from Radhika Tata on 25 Jun 2019
Dear Guest, Thanks you sharing feedback on location. Ibis navi Mumbai is strategically located near the prominent business district . We have a 24/7 Coffee shop and with great menu option .Transportation packages can be availed at front desk to travel near by places . We will be happy to assist you during your next stay. Thanking & looking forward to welcome you back again. Sincerely, Radhika Tata Director of sales

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities
Good place for just staying, food is pathetic. Staff is ok
Stayed 1 night in May 2019
Response from Priyanka Pandey on 23 May 2019
Dear Guest, I am sorry to hear that during your last visit we were unable to deliver the service standards that we always provide to our valued guest. We have taken a careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. We request you to provide us with another opportunity to serve you better and to regain your confidence in ibis Navi Mumbai. Sincerely, Priyanka Pandey Rooms Division Manager

10/10 Excellent

Dipankar, Mumbai

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous and helpful staff, fantastic breakfast buffet spread, good location and yet not noisy. Good value for money. Responsiveness over the phone should improve, as a couple of times housekeeping and reception didnt pick up the phone. Else all very good. Quite satisfied and would recommend to others.
Stayed 2 nights in May 2019
Response from Priyanka Pandey on 15 May 2019
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Priyanka Pandey Rooms Division Manager

8/10 Good

Kumaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Priyanka on 16 Apr 2019
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Priyanka Pandey Rooms Division Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Budget Hotel In Industrial Area
The hotel is located in Industrial Area. Expect some dirty roads and surrounding. The property is neatly maintained. The rooms are clean. The lobbies can be cleaner though. The buffet spread at lunch and dinner is not that great for the price they charge. Overall decent hotel for 1-2 nights stay during business trip.
Stayed 2 nights in Apr 2019
Response from Priyanka on 16 Apr 2019
Dear Guest, Thank you for sharing your feedback with us. It is our constant endeavor to provide consistently high quality of service to all our valued guests and your satisfaction is paramount for us. Thank you for the appreciative comments about your experience at our hotel. At ibis Navi Mumbai, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. I am sure that this feedback will serve as an encouragement to all our team members. The team at the hotel and I look forward to more opportunities of welcoming you back at the ibis Navi Mumbai. Sincerely, Priyanka Pandey Rooms Division Manager

6/10 Okay

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
As expected the breakfast was a disaster, baked beans what a joke, black eyed beans that were not cooked & rock hard (see picture) bread rolls filled with a children's snack inside (see picture) no idea how to fry eggs (see picture) omelettes like rubber discs with grass in, boiled eggs either overcooked or raw, until a young lady called Pallavi came to my rescue, she instructed the cooks (not one I would call a Chef) how to boil an egg & at last it came out perfect, as usual so many useless staff instead of employing less but ones that can do the job, 5 like Pallavi would be enough, instead of the numerous, boys dressed like Chef's but cannot cook the basic things. Loud disco music at breakfast time also not good. The hotel in general ok, needs updating & refurbishment, but until then it is overpriced. The bar area that never has any customers has prices that would be correct for the Ritz hotel in London but not an Ibis in the jungle. Well done Pallavi excellent service & cooking, you deserve promotion immediately. Wake up management!!!!
Stayed 5 nights in Feb 2019
Response from Sunil Verma on 25 Mar 2019
Dear Guest, I am sorry to hear that during your last visit we were unable to deliver the service standards that we always provide to our valued guest. We have taken a careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. We request you to provide us with another opportunity to serve you better and to regain your confidence in ibis Navi Mumbai. Sincerely, Sunil Verma General Manager

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2019

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 13 nights in Dec 2018
Response from Sunil Verma on 26 Mar 2019
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Sunil Verma General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2018
Response from Sunil Verma on 26 Mar 2019
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Sunil Verma General Manager

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018
Response from Priyanka on 28 Nov 2018
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Team ibis Navi Mumbai.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018
Response from Priyanka on 28 Nov 2018
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Team ibis Navi Mumbai.

6/10 Okay

CS, Ibis Navi Mumbai

Liked: Cleanliness, staff & service, room comfort
1. Choice of foods is limited. 2. The main road outside this hotel is full of traffic all time, taxi/Uber always reject booking due to the heavy traffic jam to get to hotel. 3. Hotel taxi service is 4 times usual taxi/Uber fare
Stayed 6 nights in Oct 2018
Response from Priyanka Pandey on 5 Nov 2018
Dear Guest, Dear Guest, I am sorry to hear that during your last visit we were unable to deliver the service standards that we always provide to our valued guest. I have shared your feedback with regards to food with the Executive Chef and I would personally look into it. I understand your concern with regards to the traffic outside. The hotel is situated at a prime location which is right on Thane Belapur highway. This road at times gets clogged with traffic however, the hotel does not have much control over it. We do have hotel cars available to help our guests during such requirements. Thank you again for visiting and reviewing us and we hope to see you again soon. Sincerely, Team ibis Navi Mumbai.

10/10 Excellent

Joseph, Melbourne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
During my stay here, I enjoyed the facilities at the restaurant. Staff at the restaurant were courteous and offered great service. Front office staff were helpful and concerned that the guest had a comfortable stay at hotel. Joshua at the front office was very helpful in guiding me around and I observed that he was like that to all the hotel guest. Hotel security was excellently maintained. The security staff, especially Mr Vijay and Ms Amrapali whom I often met, always greeted me with with a warm friendly smile and helped me with my bags during the security scan. On the day of my departure, they helped me to load in my luggage into the Taxi. All in all, I have had an excellent stay at IBIS Navi Mumbai and would chose to stay at this hotel again if I were to come to Navi Mumbai again. The famous Inorbit Mall is a short distance ride from the hotel. One can enjoy shopping here and relax at the coffee shops.
Stayed 5 nights in Oct 2018
Response from Priyanka Pandey on 5 Nov 2018
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Team ibis Navi Mumbai.

6/10 Okay

Manoj, Hyderabad

Liked: Cleanliness
Disliked: Room comfort
Stay at Ibis, Turbhe, Navi Mumbai
Hotel is well located if you have work in Navi Mumbai or in Thane. It is a value for money place. The reception staff was very friendly and courteous. The restaurant food was quite average - it was fun to make dosas using the dosamatic machine at breakfast. Foot massage machine was good to use and thoughtfully provided. Restaurant staff could be more attentive and pleasant. The room mattress for me was too soft. Rest of the amenities were good. AC and bath exhaust could be better.
Stayed 1 night in Sep 2018
Response from Priyanka Pandey on 5 Nov 2018
Dear Guest, Thank you for sharing your feedback with us. It is our constant endeavor to provide consistently high quality of service to all our valued guests and your satisfaction is paramount for us. Thank you for the appreciative comments about your experience at our hotel. At ibis Navi Mumbai, we take immense pride in our services and I am glad to know that you enjoyed your stay at the hotel. We have also taken a careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. We thank you for your patronage towards ibis Navi Mumbai, and we hope your next visit will be even more pleasant. Sincerely, Team ibis Navi Mumbai.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice hotel hotel staff were very helpful and friendly.
Stayed 3 nights in May 2018
Response from Priyanka Pandey on 9 Jun 2018
Dear Guest, We truly appreciate your comments regarding your stay at ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members and your kind appreciation will certainly be a source of motivation for all of them. I am sure that this feedback will serve as an encouragement to our team and we look forward to more opportunities of welcoming you back in future. Sincerely, Team ibis Navi Mumbai.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it meets the international standards and is worth the money.
Stayed 2 nights in Apr 2018
Response from Priyanka on 2 May 2018
Dear Guest, We truly appreciate your comments regarding your stay at the Ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members; and your kind appreciation will certainly be a source of motivation for all of them. Sincerely, Team ibis Navi Mumbai.

4/10 Poor

jong an

Disliked: Staff & service
Poor reception
The receptionist is very rude .
Response from Priyanka Pandey on 9 Jun 2018
Dear Guest, I am sorry to hear that during your last visit we were unable to deliver the service standards that we always provide to our valued guest. We request you to provide us with another opportunity to serve you better and to regain your confidence in ibis Navi Mumbai. Sincerely, Team ibis Navi Mumbai.

4/10 Poor

Chetankumar, Delhi

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Not a good stay
This hotel has very limited food options. The staff is not very helpful. Need to call 2 to 3 times to get help.
Stayed 7 nights in Apr 2018
Response from Priyanka on 2 May 2018
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Navi Mumbai. We have taken careful note of your feedback on issues highlighted by you. I can assure you that your experience was certainly not reflective of our usual standards of service and I sincerely regret the inconvenience caused to you. We request you to provide us with another opportunity to serve you better and to regain your confidence in ibis Navi Mumbai. Sincerely, Team ibis Navi Mumbai.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WONDERFUL STAY!
Best Ibis I stayed at to date. My room was facing the hills and not the highway, which made for a more quiet and peaceful setting. The food was exceptional, the buffets had a good selection. The service from the front desk to the dining room to the room cleaning staff was amazing. Everyone friendly! I was very impressed with this hotel. I will readily make this my regular hotel in Navi Mumbai!
Response from Priyanka Pandey on 20 Apr 2018
Dear Guest, We truly appreciate your comments regarding your stay at the Ibis Navi Mumbai. I am pleased to hear that you enjoyed the services rendered by our team members; and your kind appreciation will certainly be a source of motivation for all of them. Sincerely, Team ibis Navi Mumbai.