Lobby sitting area

Reviews of Hotel Mina International

3 out of 5
Hotel Mina International
255, S.V Road, Jogeshwari (West), Near NSE Goregaon Exhibition Centre, Mumbai, Maharashtra

Reviews

5.8
Rating 10 - Excellent. 1 out of 7 reviews" "
Rating 8 - Good. 2 out of 7 reviews" "
Rating 6 - Okay. 1 out of 7 reviews" "
Rating 4 - Poor. 1 out of 7 reviews" "
Rating 2 - Terrible. 2 out of 7 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

7.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the location is good on the main road next is good staff. Old property but floor is clean . Bed ok. western toilet if we sit our nee will almost touching to the wall. basic tasty breakfast with one fruit, one south indian omelette and one local food with tea and coffee. When crowd is not there they are not organizing the buffet instead asking individually and serving the foold. Good
Stayed 2 nights in Jan 2020
Response from Guest Relation Manager on 25 Jan 2020
Dear Guest, Thank you for sharing this feedback on this platform as its delighting to know our guest experience. We are glad that you liked the location and had a great stay. We look forward to hosting you again on your next visit. With warm regards, Mina International and Team.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad toilet condition and windows don’t have lock which can be easily accessible from the first floor
Stayed 1 night in Dec 2019
Response from Guest Relation Manager on 6 Jan 2020
Dear Guest, We are sorry that you had to face inconvenience due to some basic facilities not made available to you. I assure you that proper action has been taken to fix the issues. We hope that you will give us another chance of hosting you again so that you can witness overall improvement. Thank you.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unprofessional. Very bad hotel, No supporting staff, Smell in rooms
Stayed 1 night in Apr 2019
Response from Team Hotel Mina International on 18 Jun 2019
Dear Guest, Greetings from Hotel Mina International!! We appreciate your posting this candid feedback for our benefit and pointing out certain drawbacks in our operations for us to learn from. I sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. we would like to assure you that the staff at hotel is one of the professional one as well as sincere. we would all though like to ask of you another chance and I am confident that you will notice many positive changes during your future visits to our hotel With Warm Regards, Team Hotel Mina International

8/10 Good

Madhavan

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from Hotel Mina International on 8 Apr 2019
Dear Guest, We welcome your feedback and sincerely appreciate you taking the time out to rate our hotel. Your positive feedback about our hotel is a source of encouragement for the entire team. We look forward to pampering you once again during your next visit to Mumbai. Thanking you, With Warm Regards Hotel Mina International

6/10 Okay

Beverly

Liked: Cleanliness, staff & service, room comfort
There was a terrible odor in the corridors of the hotel, but not in the room itself.
Stayed 2 nights in Nov 2018
Response from Hotel Mina International and Team on 18 Dec 2018
Dear Guest Greetings from Hotel Mina International, Mumbai! I would like to take this opportunity to thank you for choosing to stay at Mina International and for your feedback. We sincerely regret your experience. Corrective action has been taken to ensure that this dissonance is not repeated and I am sanguine that you shall note the difference on your next visit. Please be assured of enhanced levels of commitment in the future. With warm regards, Mina International and Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel ist emphelenswert. Es ist Budget hotel. Reception ist freundlich.
Stayed 2 nights in Dec 2019
Response from Guest Relation Manager on 6 Jan 2020
Dear Guest, We are glad that you had a good stay. Thank you for sharing this review as its delighting to know about our guest's experience. Thank you.

4/10 Poor

Verified traveller

Stayed 3 nights in Oct 2018
Response from Hotel Mina International and Team on 5 Nov 2018
Dear Guest Greetings from Hotel Mina International, Mumbai! I would like to take this opportunity to thank you for choosing to stay at Hotel Mina International and for your feedback. We sincerely regret your experience. Corrective action has been taken to ensure that this dissonance is not repeated and I am sanguine that you shall note the difference on your next visit. Please be assured of enhanced levels of commitment in the future. With warm regards, Hotel Mina International and Team