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Reviews of Hotel Lucky Goregaon

3 out of 5
Hotel Lucky Goregaon
Next to Goregaon Fly Over, Near Durian Estate, Goregaon East, Mumbai

Reviews

7.2

Good

Rating 10 - Excellent. 9 out of 30 reviews" "
Rating 8 - Good. 9 out of 30 reviews" "
Rating 6 - Okay. 6 out of 30 reviews" "
Rating 4 - Poor. 3 out of 30 reviews" "
Rating 2 - Terrible. 3 out of 30 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

5.0/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Sandeep

Business traveller
Disliked: Cleanliness
Its a smelly hotel. Surrounded by dirty views.
Stayed 4 nights in Feb 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from zubair momin on 27 Dec 2023
Greetings from Hotel Lucky Goregaon. We are pleased to receive your review. It feels good to realise that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalised services. Looking forward to serve you again. Thank you.

8/10 Good

Iqramulhaque

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2023
Response from zubair momin on 4 Jul 2023
Greetings from Hotel Lucky Goregaon. We are pleased to receive your review. It feels good to realise that we served you well on your visit and we have accumulated your patronage and support for all the right reasons. We are happy to peruse your positive comments on our warm hospitality and personalised services.Looking forward to serve you again. Thank you.

10/10 Excellent

Iqram

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
For me it's easier
Stayed 8 nights in Jul 2022
Response from Tausif on 8 Aug 2022
Dear guest, Greetings from Hotel Lucky Goregaon. We are pleased to receive your review. It feels good to realize that you liked our hotel and Hospitality and very happy to peruse your positive comments about the same. Looking forward to serve you again. Thank you.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel in any case
Worst hotel in any case. book this it all other placed in mumbai is sold out
Stayed 3 nights in Feb 2020

8/10 Good

Shobana

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Our stay at Hotel Lucky, Goregaon.
The Hotel could have ensured there is no accumulation of water in wash room. Room temp if fixed by default at 25 deg and you can do nothing about it. Room service is horrible, less said the better. There is no connection between what is shown in their website and in reality about the rooms. There are several rooms which are better and lying vacant. Why can't they allot to us? A useful tip to senior citizens like us. Be prepared to climb at 40 degrees slope and then a stair before you could meet with the receptionist. Certainly you will be exhausted. This was booked by my daughter who is abroad and she is shocked to know our experience. Otherwise the people managing the reception are providing reasonably good service though restaurant staff are indifferent while it is empty for most of the time may be because of exorbitant cost they charge.
Stayed 1 night in Dec 2019
Response from sohail on 22 Dec 2019
Greetings from Hotel Lucky Goregaon!! Respected Sir/Madam, . We're pleasured to receive your review & Sorry for the inconvenience occur to you. we are serving our guest for last many years and our guest never faced such issue but will still look into the matter so that you won’t face any issue in your next visit. we will be pleased to serve you again with better experience. Thanking You Hotel Lucky Goregaon (East).

2/10 Terrible

Sandeep

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor hotel
This certainly not a 3-star property as listed on the Hotels.com website. It’s un-hygienic and shoddy.
Stayed 1 night in Dec 2019

10/10 Excellent

firoz

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

6/10 Okay

Prasad

Business traveller
Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
Not so good. Not Value for money. Food cost is like 5 star but it can be
Stayed 1 night in Nov 2019

4/10 Poor

J S J

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

2/10 Terrible

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Stayed 5 nights in Dec 2018
Response from azhar rizvi on 24 May 2019
Dear Guest, thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful,I had emergency and I had to short my stay at Hotel,all front desk staff helped me to cancel my stay and refund my money promptly.they even curtious to call me personally and confirm my refund.
Stayed 6 nights in Dec 2018
Response from Azhar Rizvi on 24 May 2019
Dear Guest, Your feedback is extremely valuable to us, Thanks looking forward to serve you again. Thank you.

8/10 Good

Verified traveller

Stayed 9 nights in Dec 2018
Response from azhar rizvi on 24 May 2019
Dear Guest. We are pleased to receive your review, hope to serve you again in near future.

6/10 Okay

Verified traveller

Disliked: Cleanliness
Budget Oriented Stay
it is only budget oriented hotel. do not expect high quality service.
Stayed 13 nights in Dec 2018
Response from Abdul on 21 Dec 2018
Greetings!! Respected Sir/Madam, With Reference To Your Email Of Course This Is Budget Hotel & definitely We Will Provide You Good Service.

8/10 Good

Neera

Liked: Cleanliness, staff & service, room comfort
Staff was friendly and helpful. Rooms slightly small and cramped. But good value for money. Stayed for one night as I had business in the area. Location is not great but great for a budget stay in Mumbai close to the western express highway
Stayed 1 night in Nov 2018
Response from Zafar Shaikh on 21 Nov 2018
Dear Guest, Thank you for taking the time to review our property, your comments are very much valued. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip. Best Regards,

6/10 Okay

raman

Stayed 1 night in Nov 2018
Response from Zafar Shaikh on 21 Nov 2018
Dear Guest, Thank you for taking the time to review our property, your comments are very much valued. We look forward to seeing you on your next trip. Best Regards,

4/10 Poor

Sourabh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pathetic, not where close to photos
Nowhere close to the photos. Rooms overlook garbage dump where dogs are fighting and cats are all night. Completely worn out sheets, broker tables, unwashed linen, foam coming off the bed. Horrible bathroom with no exhaust fan, destroyed flooring. Ac did not work. Not even worth rs1000
Stayed 1 night in Oct 2018
Response from Zafar Shaikh on 21 Nov 2018
Dear Sir, Thank you for your comments. I apologize for the problems that you encountered during your last stay. This is not the type of review that we like to see, and I assure you that I will be looking into each point that you have made. Thank you for staying with us, and we look forward to another chance to serve you. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel in goregaon
Very convenient. Clean,friendly staff good location
Stayed 2 nights in Oct 2018
Response from Zafar Shaikh on 21 Nov 2018
Dear Guest, Thank you for taking the time to review our property, your comments are very much valued. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip. Best Regards,

10/10 Excellent

Sadiq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good convenient hotel at a budget price
Very friendly staff. Convenient location. Clean bed.
Stayed 2 nights in Sep 2018
Response from Zafar Shaikh on 21 Nov 2018
Dear Guest, Thank you for taking the time to review our property, your comments are very much valued. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip. Best Regards,

6/10 Okay

M., Egypt

Liked: Staff & service
Disliked: Room comfort
It was OK since it was Near to Mumbai exhibtion center despite the horrible trafic
Stayed 5 nights in Sep 2018
Response from Zafar Shaikh on 21 Nov 2018
Dear Guest, Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean. Good access to everything.
Stayed 5 nights in Sep 2018
Response from Zafar Shaikh on 21 Nov 2018
Dear Guest, Thank you for taking the time to review our property, your comments are very much valued. We are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Very Nice Hotel in Mumbai. Very good behaviour all staff & very good communication for exabition Centre Goregaon.
Stayed 3 nights in May 2018
Response from Hotel Lucky Goregaon on 20 Jun 2018
Dear Sir/Ma'am, We thank you for booking with us and we are glad to know that you had a comfortable stay. Please give us a chance to serve you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017
Response from Hotel Lucky Goregaon on 26 Sept 2018
Greetings from Hotel Lucky Goregaon.We are pleased to receive your review, Hope to serve you again in near future.

8/10 Good

Sadiq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Value for money.
Stayed 2 nights in Oct 2017
Response from Hotel Lucky Goregaon on 26 Sept 2018
Greetings from Hotel Lucky Goregaon. We are pleased to receive your review. Its good to know that you found our hospitality value for your stay and money. We look forward to impressing you again with our impeccable hospitality. Looking forward to serve you again. Thank you.

6/10 Okay

Verified traveller

Stayed 2 nights in Nov 2018
Response from Manager on 15 Dec 2018
Dear Guest, Greeting from we are happy and pleased to receive your review. its good to know that you found our hospitality value for your stay and money. we look forward to impressing you again with our impeccable hospitality. looking forward to serve you again thank you, Regards Hotel Manager Hotel Lucky Goregaon

8/10 Good

Hans-ulrich, 19406 Sternberg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Typisches Vorstadt Hotel exzellentes indisches Essen ,
Stayed 10 nights in Nov 2018
Response from Zafar Shaikh on 21 Nov 2018
Dear Guest, Thank you for taking the time to review our property, your comments are very much valued. Our restaurant is very popular for serving indian and mughlai dishes and we have trained staff to provide only the best in customer service, we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip. Best Regards,

10/10 Excellent

Takashi, IBARAKI

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2018
Response from Zafar Shaikh on 21 Nov 2018
Dear Guest, Thank you for taking the time to review our property, your comments are very much valued. We look forward to seeing you on your next trip. Best Regards,

8/10 Good

Willem, Amsterdam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prima budget hotel voor zakenman
Het hotel doet ouderwets aan, maar is keurig onderhouden, voorzien van de meest noodzakelijke gemakken als klein bureau, TV, AC, roomservice en goede assistentie door het personeel indien gewenst. Grondige dagelijkse schoonmaak van de kamer. Het hotel ligt boven het restaurant en is zowel binnendoor als buitenom uitsluitend per trap trap bereiken. Wat het hotel "ground floor" noemt is feitelijk de eerste etage. Volgende keer kom ik hier graag terug.
Stayed 5 nights in Jan 2018
Response from Hussain khan on 17 Feb 2018
Beste Willem, Groeten van Hotel Lucky Goregaon !!! Wij danken u voor het boeken bij ons, en danken u hartelijk voor uw openhartige beoordeling van uw recente verblijf in ons hotel. Ik hoop dat je genoten hebt van onze diensten. Geef ons de kans om uw ervaring opnieuw met ons te delen, we zijn blij om te zeggen dat we u nog beter van dienst kunnen zijn voor de volgende keer.