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Reviews of Hotel Apex International

3 out of 5
Hotel Apex International
Gala No. 5A, Gulab Industrial Estate, MTNL Road Opposite Corporation Bank, Mumbai, Maharashtra

Reviews

4.8
Rating 10 - Excellent. 3 out of 19 reviews" "
Rating 8 - Good. 1 out of 19 reviews" "
Rating 6 - Okay. 4 out of 19 reviews" "
Rating 4 - Poor. 3 out of 19 reviews" "
Rating 2 - Terrible. 8 out of 19 reviews" "

3.8/10

Cleanliness

5.6/10

Staff & service

4.2/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

2/10 Terrible

Anantkumar

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad and very dirty hotel
Stayed 1 night in Mar 2023

2/10 Terrible

Tara

Stayed 1 night in Dec 2022

4/10 Poor

Ali

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Had to kill a huge cockroach, otherwise could not sleep.

2/10 Terrible

k sai

Travelled with family, Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

6/10 Okay

Cassandra

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The executive room was great overall. Not having a working remote or ability to turn off lights at night was annoying. Plus ordering food half was not available. Customer service was sub par at best. Lift did not consistently work either.
Stayed 1 night in Sep 2022

4/10 Poor

Safwan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed Sheets extremely dirty. Brocken tap. Ceiling so low can’t even raise your hand. Can’t stand up on bed as ceiling fan will chop your head off (high risk) no toiletries provided. Overall extremely unhygienic.
Stayed 1 night in Jul 2022

2/10 Terrible

nelson

Stayed 1 night in Jul 2022

2/10 Terrible

Rucha

Disliked: Cleanliness, amenities, property conditions & facilities
The room was filthy and also smelled of smoke. It seemed it was not cleaned after the previous person checked out. There was no shower head in the bathroom, and the toilet was not flushed clean. The electricity went out for some time, and the surrounding area and the noises outside made me feel unsafe when this happened.
Stayed 1 night in Mar 2022

2/10 Terrible

vivek shetty

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

4/10 Poor

Ganesh

Stayed 2 nights in Mar 2022

6/10 Okay

Krupa

Business traveller
Disliked: Cleanliness, amenities
Mobile Network & Wifi at Ground Floor were too poor
Stayed 3 nights in Feb 2022

10/10 Excellent

Mahinder

Stayed 1 night in Feb 2022

6/10 Okay

MIDHUN

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff were friendly and pleasant .
Stayed 1 night in Jan 2022

2/10 Terrible

Santosh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Showing something & giving something!
I travelled from outstation to Mumbai and wanted to stay the night somewhere so booked this hotel when i reached Mumbai, at 1am in night I reached this place, i seen people standing at the gate smoking & drinking at the gate. I entered in the hotel, I seen someone's sleeping (which is ok), he was the person at the frontdesk. He took my details and I'd done booking for 2, my friend was supposed to come to see me in morning (a girl), I gave him details for both of us, and got the room. Room was stinking, just cleaned and he made me wait down for 10-15mins, Anyway i just wanted to sleep and leave in the morning so as a boy i was ok with it as long as I can sleep there. there was no AC remote, TV was not there, when I asked him he said he'll have to install the TV in the room, Menu card is there but no telephone to order or call at reception! when in morning my friend arrived he did not allowed her saying girl is not allowed and telling me to read the T&C in the app. wherein I din't read couples are not allowed in the app! I don't wanted to create a scene so I left the hotel immediately without saying a word!
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is well
Stayed 1 night in Sep 2021

6/10 Okay

Matthew

Travelled with group
Liked: Staff & service
You get what you pay for. Its close to the airport,
Stayed 1 night in Feb 2020
Response from Hotel Apex International on 21 Mar 2020
Dear Guest, Greetings from Hotel Apex International!! Thank you for sparing your valuable time to post this exhaustive review of our hotel. It means the world to us! We are humbled to learn that the hard work put in by the team is bearing fruition and we are thrilled that you were privy to such a wonderful experience – “Atithi Devo Bhava!” We once again reiterate our commitment to ensure customer delight and look forward to having you stay with us during your future visits to Mumbai. With Warm Regards, Hotel Apex International and team.

10/10 Excellent

Lars

Stayed 1 night in Dec 2022

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Le personnel très gentil et aidant. La salle à manger trop petite et bruyante.
Stayed 2 nights in Jan 2020
Response from Hotel Apex International on 21 Mar 2020
Dear Guest, Greetings from Hotel Apex International!! Thank you for sparing your valuable time to post this exhaustive review of our hotel. It means the world to us! We are humbled to learn that the hard work put in by the team is bearing fruition and we are thrilled that you were privy to such a wonderful experience – “Atithi Devo Bhava!” We once again reiterate our commitment to ensure customer delight and look forward to having you stay with us during your future visits to Mumbai. With Warm Regards, Hotel Apex International and team.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Kamer was smerig. Geen enkel raam in de kamer, geen ventilatie. Heel erg klein. Kamers lijken compleet niet op de foto's zoals op de website.
Stayed 1 night in Oct 2019
Response from Guest Relation Manager on 14 Nov 2019
Dear Guest, Greetings from Hotel Apex International!! We appreciate your posting this candid feedback for our benefit and pointing out certain drawbacks in our operations for us to learn from. We sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. Critical feedback is an extremely motivating force for the hospitality business and since we are in the process of rebuilding our team, it will help us to focus and put in more effort to train the team to ensure such issues are not repeated with other guests. We deserve another chance and we are confident that you will notice many positive changes during your future visits to our hotel. With Warm Regards, Hotel Apex International and team.