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Reviews of Hotel Accord Mumbai

3 out of 5
Hotel Accord Mumbai
32, J. Nehru Road, Santacruz East, Mumbai, Maharashtra

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 102 reviews" "
Rating 8 - Good. 40 out of 102 reviews" "
Rating 6 - Okay. 30 out of 102 reviews" "
Rating 4 - Poor. 11 out of 102 reviews" "
Rating 2 - Terrible. 2 out of 102 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Natwarlal, Crawley

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not properly maintained property. Tiles in bathroom are broken. Plaster loose and falling. Toilet rolls not supplied. Very basic room with air condition not working properly. Very poor condition accommodation room. I would give 1 star rating. I gave 2 star because of the staff were great.
Stayed 1 night in Mar 2024

10/10 Excellent

Deepali

Stayed 3 nights in Feb 2024

6/10 Okay

Stephen

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
very clean but not so welcoming or attentive service.
Stayed 1 night in Jan 2024

8/10 Good

narayan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024

2/10 Terrible

Sushant

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was very old and not maintained. Price per night is much higher for such a hotel. it is not a 3 star hotel, as it is mentioned on the Expedia website. The worst night I had in any Hotel. Please remove this Hotel from Expedia website. The place is very noisy and not clean. No Hygiene.
Stayed 1 night in Dec 2023

4/10 Poor

Wojciech

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We stayed at the Accord hotel in Dec 2023 for 2 nights. We booked a "Standard Room" at this hotel, which is labeled as a 3-star on Expedia but felt more like a 1-star experience. The room had visible mold discoloration on the walls and large areas of peeling paint above the bed. The bathroom, though clean, lacked proper sealing between the sink and the wall and that area was dirty. The small bathroom rug appeared unwashed. The room lacked essential amenities like a refrigerator, electric kettle, and safe. We chose the hotel based on seemingly positive reviews, but it appears those may be from guests in upgraded rooms. The Deluxe and Executive rooms might meet a 3-star standard, but the Standard room was subpar, more akin to a 1-star experience. A peculiar detail was the bathroom door missing a handle and having instead a slide latch, resembling something more fitting for a shed than a hotel room. The saving grace was the functional AC. We would not choose to stay at this hotel again.
Stayed 2 nights in Dec 2023

10/10 Excellent

Yashdeep

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money
Stayed 1 night in Dec 2023

10/10 Excellent

Harsh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

10/10 Excellent

Prasad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Dipakbhai

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Sheldon Dcunha - Manager on 23 Oct 2023
Thank you Sir, looking forward to serve you again.

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Sheldon Dcunha - Manager on 23 Oct 2023
Thank you Sir, looking forward to serve you again.

8/10 Good

Abdul Qadir

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2023

4/10 Poor

Punita

Stayed 4 nights in Feb 2023

8/10 Good

shreetam

Stayed 1 night in Apr 2023

8/10 Good

Sylwester

Liked: Staff & service
Disliked: Property conditions & facilities
ok
I guess for Mumbai was ok,
Stayed 2 nights in Mar 2023

8/10 Good

Pratibha

Travelled with family
Liked: Cleanliness, staff & service
Could do with fresh coat of paint
Stayed 7 nights in Feb 2023

8/10 Good

SubbaRaju

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent property
Stayed 3 nights in Feb 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2022

8/10 Good

Lalji, Edgware

Travelled with group
Liked: Staff & service, amenities
a basic cheap budget hotel with shopping and eateries nearby
Stayed 1 night in Sep 2022

6/10 Okay

Vivek

Stayed 2 nights in Jul 2022

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Very rude reaction person, no air con mosquitoes omg will never stay again paid for breakfast but charged me for tea and coffee. They change the rules when they want so be careful with what it says when you book
Stayed 5 nights in Mar 2020

4/10 Poor

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not good.
The room was very stuffy and not clean. The bed/ pillow quality was terrible. The TV, toilets facilities were very challenging. I had to stay away for a few nights with my friends. Will not come back.
Stayed 3 nights in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Some rooms are damp
Convenient
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The shower wasn’t working at the time of my check in. I had to request for my shower to be fixed, which caused inconvenience.
Stayed 6 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice service. Breakfast is included in the price. Also, the airport pickup service was convenient.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Condition not great for the price
Location is excellent but was disappointed they removed their complimentary airport transfer. It would have been helpful if they had replied to my request for a transfer beforehand too. Condition of rooms have deteriorated somewhat... Leaking pipes in bathroom resulting in a wet floor made it unpleasant. Still it's conveniently located and overall service staff is friendly and helpful so would still consider for overnight or short stays.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
good
Stayed 5 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Location and service were good. The Reception area needs a bit of face lift. ...the sofa was torn and looked very shabby
Stayed 2 nights in May 2019

8/10 Good

Hardik

Liked: Cleanliness, staff & service, room comfort
Decent Hotel and nearby to US Embassy
Decent Hotel with standard inclusions and nearby to US Embassy
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hotlel Accord
Pretty good for the money. Better breakfast and water in the room?
Stayed 1 night in Apr 2019

10/10 Excellent

Randika

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with good restaurant
Overall it’s a good experience with a 24 h check in front desk.
Stayed 1 night in Mar 2019

8/10 Good

Andrew

This is a good place to start your time in Mumbai. If like me you arrive after midnight AND Immigration takes an hour and a half to get through, it's great to be picked up and driven to a hotel near the airport. Do that journey into town after a nights rest.
Stayed 1 night in Nov 2018

6/10 Okay

beedah

Disliked: Cleanliness
Stayed 8 nights in Sep 2018
Response from Manager, Hotel Accord on 12 Oct 2018
Thank you for your valueable feedback. Do let us know the area where we can improve according to you to get a 5 out of 5 points

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget hotel
We really liked this hotel. The room was new. Breakfast was excellent. Above all best price.
Stayed 3 nights in Jan 2017

8/10 Good

jayantilal, u k

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near shopping area
I have been at this hotel 4 times before and conviniant close to airport
Stayed 1 night in Jan 2018

4/10 Poor

Jayshree

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One star as we were not very impressed.
Stay was ok. Rooms were not up to the standard as trip advisor. Towels dirty. Breakfast in room was very inconvenient.
Stayed 2 nights in Dec 2017

8/10 Good

Grish, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasing Experience
The hotel is location where you have easy access to transport. The hotel staff were professionally presented and very well mannered. Excellent cleanliness in the room as well as common area. It was a pleasant stay. However, the room furniture and other amenities need an upgrade.
Stayed 3 nights in Dec 2017

10/10 Excellent

Seema

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we had comfortable stay at hotel accord. we will book again in the future.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean place great breakfast
Clean, safe place with a friendly staff. The breakfast was very good! Arranged airport pick-up from the hotel and they were reliable. Overall, the place is good and comfortable. Do not expect luxury, but the place is well worth more than what they charge.
Stayed 1 night in Nov 2017

8/10 Good

Mohd

Liked: Staff & service, property conditions & facilities
Mumbai stay
I stayed 2 nights, service was very good, very convenient to go anywhere, good free wifi internet, good traditional local breakfast. Compare to price rate very good place to stay and they will offer you even free drop off at the airport.
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Service and staff was good
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Staff & service
A bit off the mark
Hotel is about a 10 min ride from the airport. I was satisfied with my stay but my room was quite different from the pictures shown. I used Expedia to book the room and wonder if perhaps booking directly would've got me a better room and a better rate.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel It was mainly for sleeping out for most of the day

4/10 Poor

Mrinal

Disliked: Property conditions & facilities, room comfort
Good BNB hotel near airport
Quite a disappointment , it'/s a BNB hotel without any other facility and cost is not small even though city is Mumbai , its ideal for Foreign Tourists probably , bed was hard and room with just even bare basics .. Only good part was Breakfast , which was fresh, homely and with a smile .. Rest all I want to forget and forgive ..

8/10 Good

Venugopal

Liked: Cleanliness, staff & service
For Mumbai standards, this is a good budget business hotel. Rooms are clean and very friendly service. Will visit again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Rajni

Disliked: Room comfort
Reasonable priced budget hotel
Good for staying if you land and check-in late as near airport. Free airport pickup is great

6/10 Okay

m, co

Liked: Staff & service
Disliked: Property conditions & facilities
Good but not excellent...m
Some of the Rooms are full of bad smell....but when i told them they changed it.....

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities