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Reviews of Grand Skylight Hotel Mumbai

2.5 out of 5
Grand Skylight Hotel Mumbai
Near Peninsula Grand Hotel, Asalfa Link Rd, Sakinaka, Andheri E, Mumbai, Maharashtra

Reviews

2.8
Rating 10 - Excellent. 0 out of 14 reviews" "
Rating 8 - Good. 1 out of 14 reviews" "
Rating 6 - Okay. 0 out of 14 reviews" "
Rating 4 - Poor. 3 out of 14 reviews" "
Rating 2 - Terrible. 10 out of 14 reviews" "

3.2/10

Cleanliness

3.0/10

Staff & service

2.8/10

Property conditions & facilities

Reviews

2/10 Terrible

harshvardhan, mumbai

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a budget hotel
it's more of a lodge, with bare minimum facilities. no proper car parking facility. bed sheet were not clean and blanket was also very old and dirty.
Stayed 2 nights in Dec 2017

2/10 Terrible

woods, london

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
i keep getting woken up by the staff
firstly when i arrived at skylight i was taken across the road to a different hotel (aifa residents) which i didn't expect, this place wasn't clean and the staff didn't have a clue! the room backed onto a major place of prayer and i would be woken by the singing at 5:00am! i would also be interrupted by the staff every few hours in the morning and evening so they could turn on a water pump that was located in my room
Stayed 3 nights in Sep 2017

2/10 Terrible

Nishikant, New York, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not honored our hotel reservation.
We reserved our three night stay at this hotel through CheapTicket.com with confirmation number. We went to the hotel at 9:30 P.M. and shocked to hear from the hotel manager at duty that he is not honoring our booking from the CheapTickets.com. The manager said if we pay him cash in Indian currency only then he will allow us to stay in the hotel. It was night time and we had our luggage with us, we did pay him 3600.00 in Indian currency. Hotel was not safe for emergency exit. The hotel had no telephone service and wifi in the room. The bathroom was so small and crummy that you barely stand in it. We had notified to the CheapTickets.com and asked for the reimbursement of the dollar amount that we paid through our credit card but did not receive it yet.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wrost experience
There were too many mosquitos and they even do not have remote to set temperature for air conditioning. Room cleanliness is worst issue. Picture in site and actual condition are both oppostie.

8/10 Good

Hitesh

Liked: Staff & service, property conditions & facilities, room comfort
Superb & good experiance

2/10 Terrible

soubiraj, QB

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not for foreigners.. Rooms have no windows and dir
This is my worst experience in a hotel.... How can Expertise send people there...

2/10 Terrible

kal, Kal from USA, a world tourist

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL OF MY LIFE
This was the WORST HOTEL of my life. They put me in very small suffocating room where Air Conditioning was set at 25 degree C, but from time to time they shut it off electrically from main switch board and the manager argued that it was done as per the instruction of "technician". They shut off the wifi too at night. TV did not run and they tried but failed to fix it by hammering. There was no hot water in the bathroom. Hotel location was in a slum, noisy area. My time in this rat hole hotel was a total wastage. They nicely fooled www.hotel.com with false advertisement. I was the victim.

2/10 Terrible

Anne S., Berlin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever - disgusting smell
Arrived and had the unpleasant encounter to get a room on the gournd floor where it was smelling like gas everywhere. I was told it´s because of the mosquito spray or similar, but I´ve never smelled anything like this giving such a headache after 5 minutes. They switched me to another room on the ground floor, which was the same, so I asked to be changed to upstairs. Here they wanted to charge me extra, as the there were only rooms with AC, but obviously I was not inclinded to pay, since the first two rooms were impossible to stay in. I asked them to refund my stay so I could get another place then, which they refused. All in all a very bad experience, from customer service, to staff, the rooms itself and the location.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC was not working properly. Room Sizes are small. Also the bathroom is so small and narrow. Found Bed bug also.

4/10 Poor

youdhaveer singh

Disliked: Cleanliness, staff & service, room comfort

4/10 Poor

jade, Port Douglas

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel near airport
Staff were nice enough. Room was grubby and much smaller than the photo leads you to believe. Bring your own soap and towel and top sheet. No information for tourist there. Staff pointed me in the way of the train station and that was all they could offer

2/10 Terrible

Ravindra, Karnataka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst
I booked hotel through Expedia, they denied to accept the online payment! They were telling we don't have any tie up with expedia, and charged me 1000 Rs. I paid double, to hotel and expedia!

4/10 Poor

DEBU, INDIA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXPERIENCE
Location is not nice and it does not look like hotel from outside,paints from wall were peeling off.Dirty surroundings.
Response from Pathan on 16 Aug 2015
Thank you for your valuable feedback. We Will Try To Give A Best Service In Your Future Stay..

2/10 Terrible

Reetta

Disliked: Staff & service, property conditions & facilities
Why is this hotel in hotels.com
Very unpleasant stay. When we arrived to the hotel, we were told that we dont have a reservation. We were told first that hotels.com is not working anymore, and then that the hotel is not taking reservations through hotels.com because hotels.com does not pay them anything. They said hotels.com will refund us the money. We were asked to pay again for the night. I went to internet through wifi and asked why is their hotel still available through hotels.com. I tried to get any room as I was very tired and said we could discuss this later and I would pay them if I had any info from hotels.com about refunding. Manager said there is no free rooms. We discussed some time and as a last thing I said I can call the police to help. Suddenly we had a free room and no more talk about paying anything. The staff was not friendly and we generally did not have a good feeling about the hotel. The room was small with no window (we were promised a view to the city), there was mosquitoes and the complimentary breakfast was two pieces of greasy toast with coffee.