Dear Guest, Greetings!! Thank you for choosing to stay with us. We appreciate your feedback. With Warm Regards, Carlton Hotel and team.

Dear Guest, Greetings from Carlton Hotel We welcome your feedback and sincerely appreciate you taking the time out to rate our hotel. Your positive feedback about our hotel is a source of encouragement for the entire team. We look forward to pampering you once again during your next visit to Mumbai. Thanking you, With Warm Regards Carlton Hotel

Dear Guest, Thank you for choosing to stay at Carlton Hotel and we thank you for sharing your review. We are very happy to note that you enjoyed your stay at the hotel. Your generous praise is highly appreciated and very rewarding for the team which is dedicated and committed to excellence. and we have also noted down your critical suggestions and will improve them and you will find positive improvement in your next visit The team and I, eagerly await your return in the not too distant future. With Warm Regards, Carlton Hotel.

Dear Guest, Greetings from Carlton Hotel !! We appreciate your posting this candid feedback for our benefit and pointing out certain drawbacks in our operations for us to learn from. I sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. We would like to infrom you that cleanliness at the hotel is maintained. Regarding AC we shall resolve the issues if any. It makes me happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. We look forward to welcome you soon. WithWarm regards, Team Carlton Hotel, Colaba

Dear Ram, Greetings!! Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Thanks & Regards Team Carlton Hotel, Mumbai.

Dear Puneet, Greetings!! We are glad that you replied to our hotel and it means world to us.There was no hole in the wall, and we had allotted you a new room as well. And the all the rooms and the property building is vintage. As we see all our rooms has Windows for ventilation.Then to we respect your review and will look after your concern issue. Thanks & Regards Team Carlton Hotel Mumbai.

Dear Guest, Greetings!! Thank you for taking the time and writing a review, your feedback is extremely important to us and we are extremely happy to see that you have left with overall positive response. We look forward to welcoming you back soon to our hotel. With Warm Regards, Carlton Hotel and Team.

Cher invité, Salutations de Carlton Hotel !! Je suis tellement désolé que vous n'ayez pas apprécié votre expérience à l'hôtel. Lors de la réservation d'une chambre, tous les équipements de la chambre sont mentionnés dans les installations fournies par nous. Je serai certain de régler ces problèmes avec la direction et j'espère qu'à votre retour, vous constaterez également une nette amélioration du service. Nous travaillons fort et avec diligence pour assurer la satisfaction de nos clients. Soyez assuré que cela n’est pas la norme chez nous et que quelque chose s’est mal passé à cette occasion. Nous espérons que vous ne nous jugerez pas uniquement à la lumière de cette expérience et nous donnerons une autre occasion de vous servir avec des améliorations marquées de notre culture en matière d'hygiène et de service. Je vous demande de nous donner encore une occasion de regagner la confiance en nous et je vous promets de constater de nombreux changements positifs lors de votre prochaine visite. Nous sommes impatients de vous accueillir à nouveau au Carlton Hotel.

Dear Guest, Greetings from Carlton Hotel Thank you for an awesome review! It makes me happy to see that you left with an overall positive impression of our hotel, enjoyed the hospitality and had a pleasant experience. We look forward to welcoming you back soon. Warm regards, Carlton Hotel.

Dear Guest, Greetings from Carlton Hotel and Team! Thank you for sharing your feedback. We sincerely apologize for the discomfort you had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. We are happy to know that you left overall a positive feedback for the staff and the same has been conveyed to them. We hope you don't judge us by this experience and give us a second chance. We look forward to welcoming you back on your next visit to us. With Warm Regards, Carlton Hotel and Team.