Dear Doug, Our entire team here at Extended Stay America would like to thank you for the generous comments about our hotel. We especially appreciate your kind remarks about our staff. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. Our goal is to create a loyal customer who will return at every opportunity! Thanks again for your review, and we hope to welcome you back the next time you travel to the city.Sincerely,Hotel Management

Dear Christopher, Thank you for making Extended Stay America a part of your travel plans. We agree that our suites are a great choice, especially if you are looking for a peaceful, relaxing atmosphere, and we are delighted to know that you had an excellent stay with us. We appreciate your feedback and look forward to your next visit!Sincerely,Hotel Management

Dear Jeff, We deeply regret the disappointing experience you encountered during check-in and with the room assignment. Your feedback regarding the check-in process, room discrepancy, and misrepresented images is concerning, and we apologize for any inconvenience caused. Please know that we take such matters seriously and will address them with our team to prevent similar occurrences in the future. Regarding your request for a refund, we encourage you to reach out to our customer service department directly to discuss this matter further. We sincerely apologize for falling short of your expectations and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Payden, We're thrilled to hear you had a positive experience at Extended Stay America! Your satisfaction is our top priority, and we're delighted that you enjoyed your stay with us. We look forward to welcoming you back for another great stay. Thank you for choosing Extended Stay America!Sincerely,Hotel Management

Dear Doug, Thank you for being our guest at Extended Stay America. We are thrilled you enjoyed your time with us and found our accommodations to be of great value. Our goal is to provide an exceptional experience for each guest, and we’re glad we hit our mark with our impeccable service and convenient location. We loved hosting your stay and look forward to welcoming you again soon.Sincerely,Hotel Management

Dear mary, Thank you for choosing Extended Stay America for your family during such a meaningful time. We are grateful for your kind words about our staff, especially during a sensitive visit. It was our honor to accommodate you and provide a comfortable stay. Please accept our deepest condolences for your loss. We appreciate your feedback and hope to welcome you back under happier circumstances.Sincerely,Hotel Management

Dear Jae, Thank you for sharing your feedback with us at Extended Stay America. We're pleased to hear you enjoyed our convenient location. We apologize that the breakfast did not meet your expectations. We are currently reviewing our breakfast offerings to ensure a consistent and enjoyable experience for our guests. Your comments are valuable as we work towards improving our services and we hope to welcome you again soon.Sincerely,Hotel Management

Dear Leslie, Thank you for taking the time to share your valuable feedback with us. While we strive to provide excellent service to all our guests, there may have been a lapse in attention during your check-in. We sincerely apologize for any inconvenience this may have caused. Your feedback is valuable to us as we continuously work to improve our guest experience. We hope that despite this initial impression, you were able to enjoy your stay with us. If your travels bring you back to the area, we would love the opportunity to provide you with a more seamless and enjoyable experience.Sincerely,Hotel Management

Dear Felicia, We appreciate your feedback, although we regret you did not get to experience our hotel. We are committed to delivering a seamless visit for every guest and hope you will allow us another chance to show you the enjoyable stay you deserve. We would be grateful for the opportunity to host you whenever you return to our area.Sincerely,Hotel Management

Dear ASHLEY, Thank you for taking the time to share such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our comfortable accommodations to your interactions with our wonderful team, who work around the clock to ensure a memorable stay for every guest! We hope to see you again next time you are in the city.Sincerely,Hotel Management

Dear SHERYL, Thank you for staying with us and sharing your review. We apologize for the issues you had in your room and regret that you found your mattress to be uncomfortable. We work hard to provide every guest with spotless, fresh accommodations; therefore, we are truly disappointed this was not your experience. Thank you for bringing this to our attention and we will address this appropriately. We hope you will give us another chance to provide you with the relaxing stay you deserve.Sincerely,Hotel Management

Dear Robert, Thank you for choosing our hotel for your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope you will come back soon and let us show you the hospitality we are known for providing.Sincerely,Hotel Management

Dear Brandon, Thank you for choosing Extended Stay America once again for your visit to the city. We work hard to ensure our guests have a comfortable and memorable stay with us. We are so pleased that we met most of your expectations and that you found us to be of great value. However, we regret any cleanliness oversight you had on your recent visit. We will address this with our housekeeping team. We would be delighted to accommodate you again in the future and hope that you will revisit soon.Sincerely,Hotel Management

Dear Laura, Thank you for reviewing our hotel. It is nice that you had a pleasant time, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. Your remarks are shared with our housekeeping team for review and action, as we want our guests to have a perfect hotel experience while with us. Please return, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Esperanza, Thank you for sharing feedback about your recent visit. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Seng, Thank you for staying at our hotel and letting us know we have room for improvement. We are genuinely sorry for not meeting your expectations. We always like to know what our guests think of our property, which helps us continually evaluate and improve. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management

Dear Jake, Thank you for taking the time to review your recent stay. We are delighted that you loved our comfortable beds and got a great night's sleep. Our top priority is to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. We are also glad to read that you enjoyed our convenient location. Thank you for choosing Extended Stay America. We look forward to your next visit.Sincerely,Hotel Management

Dear Ian, Thank you for the honest review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management